Eleanor

4.8 (107 REVIEWS)

HTR Score icon
HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Eleanor

4.8 (107 REVIEWS)

Ranked 2 (out of 31) in Concierge Software

2023 Finalist HotelTechAwards

Hoteliers voted Eleanor as the #2 Concierge Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Elevate your guest experience, unlock operational efficiencies, improve communication and boost revenue.

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Ratings Summary

4.8
Excellent
107 reviews
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Eleanor is the #1 most trending product in the Concierge Software category (out of 31) and the #47 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Eleanor has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Eleanor as the #2 Concierge Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Eleanor
Founded in 2018 | Headquarters in United Kingdom | 9 employees
Eleanor allows you to manage all your resort’s experiences and activities from one central platform across the entire guest journey. There’s no more need for multiple different booking systems for restaurants, spa, excursions etc., and no need to rely on chat messaging apps like WhatsApp – none of which were made for resorts – meaning a more streamlined booking process, powerful itinerary creation capabilities, improved efficiency, and better communication. Compliment your operations with our guest facing mobile application, branded for your property, offering the potential for a 50% increase in incremental revenue through its upselling capabilities.

Capabilities

Powerful Itinerary Planning

Upselling Notifications & Campaigns

Real-time Availability & Capacity

In-Stay Surveys

Contactless Check-In

Features

Branding & Customization

4/5 features

Logistics & Fulfillment

4/5 features

Vendor Management

4/5 features

Guest Communication

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Eleanor Average Eleanor

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2

Success Stories

12

References

20

Featured Customers

Popularity by Segment

Size

57 | Large (75-199 room)

26 | Medium (25-74 room)

20 | X-Large (200+ room)

1 | Small (10-24 room)

Type

99 | Resorts

51 | Luxury Hotels

9 | Boutiques

4 | Branded Hotels

3 | Casinos

3 | Hostels

2 | Vacation Rentals & Villas

1 | City Center Hotels

Region

92 | Asia Pacific

8 | Africa

5 | Middle East

2 | Central America

Category

107 | Concierge Software

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107

Reviews

1

Expert Recommendations

Hotelier Rating

Excellent
101
Very Good
4
Average
1
Poor
1
Terrible
0

By Product

  • Concierge Software
    Concierge Software

Property Size

  • Small
  • Medium
  • Large
  • X-Large

Region

  • Asia Pacific
    Asia Pacific
  • Middle East
    Middle East
  • Central America
    Central America
  • Africa
    Africa
10

Convenience At The Palm Of My Hands

Executive Assistant from 50-74 room Luxury Hotel in (Maldives)

Verified
11 days ago
The Eleanor App has certainly made it easy to find information when it matters, the reservations process made easier, and reports available in a few clicks. It is my first time working with an App like Eleanor ever since joining the hospitality industry. I find it innovative, extremely useful, and easy to use. The app is very intuitive, it...
Michelle from Eleanor replied
Thank you for your extensive feedback! We're thrilled that you find the Eleanor App innovative and easy to use. Your appreciation of its intuitive design and convenience is noted. Our responsive customer service team is dedicated to assisting you, and we'll continue to provide solutions and support. It's great to hear that you value the app's functionality, which empowers guests and streamlines operations while promoting sustainability. We'll certainly take note of your feedback to ensure Eleanor continues to enhance guest experiences and resort operations.
10

Reservation, make easier to our guests to pre book the treatments.

spa manager from 50-74 room Luxury Hotel in (Maldives)

Verified
11 days ago
We can send messages to our guest, and we can send our daily promotion in one click. it helps spa to save the paper and time and also help us to boost our spa revenue
Michelle from Eleanor replied
We appreciate your feedback! Sending messages and promotions easily while saving paper and time is a great feature. It's indeed contributing to increased spa revenue. Your input is valuable, and we'll consider it for further improvements. Thank you!
10

Eleanor app is very easy to use and convenient to manage one's Itinerary during a guest's stay.

Guest Relations from 25-49 room Boutique in Diani Beach (Kenya)

Verified
12 days ago
1) It has improved and enhanced communication between guests and facility.2) It makes it easy for guests to book or cancel for restaurants, Spa appointments, and excursions they are interested in. 3) It saves time during Check in, the guests can check in through their phones at the comfort of their room once settled in.
10

Reservations & push notification

Resort Manager from 100 to 199 room Resort in (Maldives)

Verified
12 days ago
Their system allows us to send push notifications to a target audience giving us new way of communication and merchandising. Difficult to properly measure results but it does not cost much to use and guests seem to like it.
Michelle from Eleanor replied
We appreciate your feedback! Our push notification system indeed enhances communication. While measuring results can be challenging, we're glad guests appreciate it. Rest assured, we'll continue to improve our system to provide even better insights in the future. Your input is valuable to us.
10

Great Software

IT Manager from 100 to 199 room Luxury Hotel in (Maldives)

Verified
12 days ago
Ease of Access, Contactless Check Ins and easy access to resort events and booking of events. Support is great and visionary leadership team.
Michelle from Eleanor replied
We're thrilled you can easily access our app for contactless check-ins and event bookings. Your positive feedback about our support and visionary leadership is appreciated. We'll continue enhancing your experience. Thank you!
10

The Best Guest Experience Tool

Operation manager from 25-49 room Boutique in Diani Beach (Kenya)

Verified
12 days ago
It improved effortlessly our guests experience and it increased the revenue in all the hotel outlets. The excursion, restaurant and Spa reservation, was made easy and fast. It help the team from time-consuming admin delivering an excellent hospitality service. The support team is very knowledgable and very fast in responding.
9

Eleanor is a great interface between the guest and the property. It allows one to explore the property and allows ease of reference to book available facilities.

Guest Relations from 25-49 room Boutique in Diani Beach (Kenya)

Verified
12 days ago
Eleanor has greatly improved sales within our establishment as clients easily explore and book online at their own convenience allowing a more relaxed mood whilst on holiday.
10

Really helpful for me to arrange guest booking & make a report daily, weekly & monthly.

Event Coordinator from 200 to 499 room Luxury Hotel in (Maldives)

Verified
17 days ago
Amazing app & I can connect with guest only using this app. I can know what the guest review as well.
Darren from Eleanor replied
We're glad you're enjoying the apps capabilities for guest connectivity and reviews. Your feedback is valuable in enhancing our service. Thank you!
10

All in one place for bookings

Dive Center from 100 to 199 room Luxury Hotel in (Maldives)

Verified
17 days ago
It is a well rounded product which helps us to keep all our bookings in order and under control. It is very user friendly.
Michelle from Eleanor replied
Thank you for your feedback! We're happy to hear that you find Eleanor to be a user-friendly and effective tool for managing bookings and maintaining control over your operations. Your input is valuable to us, and we'll certainly take note of your positive experience with the product.
9

Easy to use

Food & Beverage Executive from 200 to 499 room Resort in (Maldives)

Verified
25 days ago
This software makes booking guest activities easy. I like that it helps you see guest reservation details easily, and guests can see their itinerary for their trip based on their preferences.
Michelle from Eleanor replied
We're delighted to hear you find Eleanor helpful for booking guest activities and managing reservations. Providing guests with personalized itineraries is what we're all about. Thanks for your valuable input; we'll keep enhancing the experience!
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