Eleanor

Ranked 2 (out of 26) in Concierge Software

Concierge Software

Elevate your guest experience with a concierge solution that covers the entire guest journey. Made f...

Ratings Snapshot

Certificate of Excellence
Read 48 reviews
97%
Recommend
HTR Score icon
HT SCORE
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 26 in Concierge Software

Ease of Use
4.9/5
ROI
4.9/5
Implementation
5.0/5
Customer Support
4.9/5
Verified Customer Support

Eleanor Enterprises’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resorts 29 verified reviews
    96%
  • Luxury Hotels 14 verified reviews
    100%
  • Hostels 3 verified reviews
    97%

Eleanor Overview

Eleanor Overview

Eleanor allows you to manage all your resort’s experiences and activities from one central platform across the entire guest journey. There’s no more need for multiple different booking systems for restaurants, spa, excursions etc., and no need to rely on chat messaging apps like WhatsApp – none of which were made for resorts – meaning a more streamlined booking process, powerful itinerary ...

About Eleanor Enterprises View website

Founded in 2018 | Headquarters in United Kingdom | 9 employees

With over 15 years of hands-on experience at resorts, Eleanor was born out of a desire to help improve the guest experience, remove inefficiencies and boost inc...

Product Modules
Mobile App Hotel Guest Apps
INCLUDED
A resort branded virtual concierge mobile application for your guest. A travel companion in the pocket, full with features to enhance their stay.
Upselling Upselling Software
INCLUDED
Upsell ancillary services through Eleanor's guest facing app to capture increased wallet share.
Mobile Check-in Contactless Check-in
INCLUDED
Enable guests to check-in and complete pre-arrival formalities via the Eleanor App.
Guest Messaging Guest Messaging Software
INCLUDED
Communicate with guests via text message or through the Eleanor App.
Spa HQ Spa & Fitness Software
INCLUDED
Dedicated suite of features to manage day-to-day spa activities from appointments to analytics.

What customers love about Eleanor

Like 97% recommend

GM from Hostels

-Saved a lot of man hours for our resort team on the simple task of making reservations for our activities -Good guest app that allows pre-arrival bookings and upselling -Easy setup & training thanks to the Eleanor tea...

Resort Manager from Resorts

• All guest experiences, regardless of department, together with their availability can be viewed and booked from one central place • Great data on our guests and their real preferences • Very user friendly and if ...

IT Manager from Resorts

The front-end look, user friendly and customisation are done to meet our expectations. Event booking and managing events are one of best feature in this app and we are very happy about it. Payment and checkout is anothe...

IT Manager from Resorts

Very well polished app with easy navigation. Everything can be accessed by few clicks. Guests can book variety of activities and restaurants from the comfort of their room. The restaurants dining menu is very helpful. Gu...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

A fantastic guest-friendly and staff-friendly application that can and will enhance the guest experience of any resort or a hotel. It's simple for guests to plan itinerary ahead of time and they can check-in via the app, contactless style. Increased revenue due to increased visibility and promotion ...

by David Ganly (hconnect) on December 07, 2021

Question:

What differentiates this product or service from the competition?

Answer:

For hconnect an integrator the onboarding process can be somethings be challenging, with the Eleanor application it is easy and straight forward. The Eleanor team are very responsive and easy to work with and we are happy to partner with them.

by David Ganly (hconnect) on December 07, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hoteliers should avoid disappointment when selecting products by using trial periods or recommendations. Work with operation teams to ensure the product will do what you expect it to do. I am sure you don't be disappointed with Eleanor.

by David Ganly (hconnect) on December 07, 2021

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Features

Other

3/8 features

Clients & references

References & testimonials

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Case studies

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Awards & Certifications

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Eleanor Enterprises doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Maldives
  • Thailand

48 Verified Eleanor Enterprises Reviews

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December 16, 2021

Eleanor Review: Eleanor

Assistant F&B Manager from Resorts in ตำบล เกาะกูด (Thailand)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

Booking and we can tract it later, and can record it and look professinal, use same for Soneva properties in Maldrive be the same

What do you dislike or think could be improved?

The colour of each bottle must bold as not easy to see and we should allow to put backward not only 3 line back also change name of I miss you to other thing

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2021

Eleanor Review: Very user friendly

General Manager from Luxury Hotels in Fasmendhoo (Maldives)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great solution for our needs. The Eleanor team is always available for support and continuously innovating to make it better. Great feedback from all our Guests

What do you dislike or think could be improved?

Nothing i could think of. They have solution for every request. They have added many features each month and really evolved

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Eleanor Review: We use Eleanor software for all bookings in activity and restaurants.

F&B director from Resorts in ตำบล เกาะกูด (Thailand)

Recommend 10/10
Full blue star
Full blue star
Full blue star
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Full blue star

What do you like most?

Organized ,effecient, timesaving, details, user-friendly, reports, structure, support from the Eleanor team is great. Willing to work with us thanks

What do you dislike or think could be improved?

Calculate revenue at the sane time. I believe that if we can do this will be very helpful to Evey one

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Eleanor Review: Very convenient

Marketing manager from Luxury Hotels in Hurawalhi Island (Maldives)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like how convenient and easy is the app to use. With all information in one place, I can login and pre book all favorite activities and restaurants.

What do you dislike or think could be improved?

I cannot think of anything that could be added as already all information I would like are on the app plus how easy is it to use

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Eleanor Review: One of the best user friendly applications it's help operation a lot

Restaurant Manager from Resorts in (Maldives)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

User friendly and multi function available can make all future bookings past all report can download can combine many outlet

What do you dislike or think could be improved?

When you compare with other app this is very good and easy login hot line support is very quick can recommend

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Eleanor Review: Eleanor is an amazing booking system

Assistant Dive Center Manager from Resorts in (Maldives)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Eleanor allows us to keep an easy track of our bookings. - "Liability Release" and 'Participant List" for all our activities are easy to create with the REPORTS. - Allows us to have easy access t...

What do you dislike or think could be improved?

- Navigation around the app could be more fluent, to move from one "action to the other" so it'll be more user friendly.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
$500/month-$1500/month

Recent News & Content

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Resources & reports

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Popular Eleanor Integrations

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