Eleanor
4.8 (107 REVIEWS)
HT Score
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Eleanor
4.8 (107 REVIEWS)
Ranked 2 (out of 31) in Concierge Software
2023 Finalist
HotelTechAwards
Hoteliers voted Eleanor as the #2 Concierge Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldElevate your guest experience, unlock operational efficiencies, improve communication and boost revenue.
97% recommended by 42 hotels
Movenpick, Domina Coral Bay, Soneva & 39 others
Ratings Summary
4.8
Excellent
107 reviews
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Eleanor is the #1 most trending product in the Concierge Software category (out of 31) and the #47 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreEleanor has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Eleanor as the #2 Concierge Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Eleanor
Founded in 2018 | Headquarters in United Kingdom | 9 employees
Eleanor allows you to manage all your resort’s experiences and activities from one central platform across the entire guest journey. There’s no more need for multiple different booking systems for restaurants, spa, excursions etc., and no need to rely on chat messaging apps like WhatsApp – none of which were made for resorts – meaning a more streamlined booking process, powerful itinerary creation capabilities, improved efficiency, and better communication.
Compliment your operations with our guest facing mobile application, branded for your property, offering the potential for a 50% increase in incremental revenue through its upselling capabilities.
Capabilities
Powerful Itinerary Planning
Powerful Itinerary Planning
With Eleanor, resorts gain the ability to effortlessly manage and book all guest experiences in one centralized platform. From spa treatments to dining reservations and exciting activities, resorts can streamline their operations and provide guests with a seamless, convenient booking process.
Upselling Notifications & Campaigns
Upselling Notifications & Campaigns
Eleanor empowers resorts with the ability to send targeted campaigns through push notifications, providing a powerful tool for upselling and enhancing revenue opportunities. With personalized and timely messages, resorts can promote special offers, upsell services, and engage guests during their stay, maximizing guest satisfaction and driving additional revenue.
Real-time Availability & Capacity
Real-time Availability & Capacity
Eleanor offers resorts a powerful solution by providing real-time availability and capacity management for restaurants, spa, and experiences, while also eliminating the reliance on scattered WhatsApp or similar messages. Elevate your resort management with Eleanor and unlock the benefits of efficient resource allocation and streamlined communication channels.
In-Stay Surveys
In-Stay Surveys
With this innovative addition to our resort management system, you can now take guest satisfaction to a whole new level. Gone are the days of relying solely on post-stay reviews to identify areas of improvement. With the In-Stay Survey Module, resorts can proactively collect feedback while guests are still on-site, enabling them to swiftly address any concerns and ensure a delightful experience throughout their stay.
Contactless Check-In
Contactless Check-In
Resorts can reduce errors, save time, and enhance the guest experience by eliminating manual entry and deciphering handwritten cards. A powerful and user-friendly solution for resorts looking to streamline their check-in process and optimize data management. This module can be extended to include a 2 way integration with Opera, offering efficient writing back of guest profile data captured through Eleanor's contactless check-in feature.
Task & Guest Request Management
Task & Guest Request Management
The Task & Guest Request Management Module is designed to streamline task management within your resort. With this module, tasks can be created internally by staff members and common service requests can be made available to guests, ensuring efficient communication and directing them to the appropriate department. This feature empowers your team to prioritize and address tasks promptly, enhancing productivity and guest satisfaction.
Activity Feedback for Service Recovery
Activity Feedback for Service Recovery
Guests have the ability to rate their experience through our app. empowering them to provide valuable feedback right after the events occur. Harness the power of real-time guest input to enhance your hotel's service offerings and deliver exceptional experiences that keep guests coming back.
Communicate Directly With Your Guests
Communicate Directly With Your Guests
Thanks to an integrated chat functionality, resorts are able to provide personalized assistance, address guest inquiries, and offer a seamless communication experience throughout the entire guest journey.
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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References
"This is now the 5th resort I’m working with the Eleanor on, but this was the first pre-opening. Eleanor’s flexibility & understanding of fitting in around our needs at the time opening was great. Our team, many of whom are using the platform for the first time, are fully trained and we opened our doors hitting the ground running with Eleanor managing ALL of our experiences and activities, removing the need for multiple different tools.Great upselling potential and continuous new features are being developed."
Patrick de Staercke
General Manager @
Emerald Faarufushi Resort & Spa
"Easy to use application, thoughtful guest-facing and dashboard UI. Very flexible with PMS agnostic integration allowing quick operationalization. Great guest behaviour data reporting. Single CMS content update populating mobile apps and kiosks. Eleanor’s team is very knowledgeable of the hotel and resort operations, listens to their clients, flexible, tailors products, is constantly rolls out updates, and adds new features to ease operations."
Ruchi Wimalaratne
Director of eCommerce @
Crown & Champa Resorts
"The most complete App I have found on the market. User friendly. Tech support is always available to customize and to solve small glitches."
Lisa Gerosa
General Manager @
Oblu Select Sangeli
"Improved communication with the guests and between our departments. Increased revenue and attendance on our activities. Our guests are more aware of what we offer and can book directly with just one click."
Giulia Camurri
Operations Manager @
The Sands at Nomad Hotel
"Eleanor is one of the best programs there is for resorts. For us who work for 12 hours a day this program saves us time and help us organize better our bookings and deliver a better experience to our guests."
Guest Services
Guest Relations @
LUX South Ari Atoll
"By launching Eleanor App it’s extremely helpful for the daily operations and save time. All the features we have is great. Highly recommended for other companies as well."
Food & Beverage
Operations @
Soneva Jani
"It is very intuitive and easy to use. To get staff trained on the operation with Eleanor is very quick and and they can work efficiently right away. The support is very quick and helpful. Lots of features which can and will improve the guest experience."
Professional Diver
PRODIVERS @
Innahura Maldives Resort
"Eleanor has removed 99% of the paperwork involved with managing our daily bookings and operations. Reports are great for transparency and ease of seeing our activities. Eleanor is simple to use and very intuitive. Great setup, training and ongoing support from the Eleanor team."
Eliana D'Erasmo
Watersports @
Domina Coral Bay Resort Casino Sharm El Sheikh
"This is one of the easiest-to-use applications that I have come across. EleanorApp has completely redefined the restaurant booking process in our hotel. And Crossroads being a multi-property resort complex with different PMS systems there were several hotel-specific challenges that were quickly resolved by the Eleanor team."
Nishfaan Naseer
Asst. IT Manager @
Hard Rock Hotel Maldives
"Eleanor has helped us greatly in helping us achieve our goals and made our life a lot easier in terms of managing activities and acquiring guest information and faster check-in and checkout process. We love the app and it has saved a lot of time and also made guests to easily access information and plan their holiday better. Big Thank you to Eleanor Team."
Front Office Supervisor
Guest Relations @
Cora Cora Maldives
"This app will be very excellent implement on our hotel which will help us to avoid lot of booking issues. Its simple to use, easy to learn, avoid overbookings and help us to avoid miscommunication which is very common in lot of hotels. Also, would like to mention that the consultant was amazing. Keeps thing simple and easy to understand for beginners."
Recreation Supervisor
Guest Services @
Atmosphere Kanifushi Maldives
"Very well polished app with easy navigation. Everything can be accessed by few clicks. Guests can book variety of activities and restaurants from the comfort of their room. The restaurants dining menu is very helpful. Guests can pay their bills also through this app. The support is excellent. The developers always available to help you with any kind of issues. This is an all in one toolkit for hotels."
Rajeev Pappachan
Assistant IT Manager @
Kuredu Island Resort & Spa
Featured Customers
Popularity by Segment
Size
57 | Large (75-199 room)
26 | Medium (25-74 room)
20 | X-Large (200+ room)
1 | Small (10-24 room)
Type
99 | Resorts
51 | Luxury Hotels
9 | Boutiques
4 | Branded Hotels
3 | Casinos
3 | Hostels
2 | Vacation Rentals & Villas
1 | City Center Hotels
Region
92 | Asia Pacific
8 | Africa
5 | Middle East
2 | Central America
Category
107 | Concierge Software
More Products by Eleanor
107
Reviews
1
Expert Recommendations
Hotelier Rating
10
Convenience At The Palm Of My Hands
Executive Assistant from 50-74 room Luxury Hotel in (Maldives)
Verified
11 days ago
10
Reservation, make easier to our guests to pre book the treatments.
spa manager from 50-74 room Luxury Hotel in (Maldives)
Verified
11 days ago
10
Eleanor app is very easy to use and convenient to manage one's Itinerary during a guest's stay.
Guest Relations from 25-49 room Boutique in Diani Beach (Kenya)
Verified
12 days ago
10
Reservations & push notification
Resort Manager from 100 to 199 room Resort in (Maldives)
Verified
12 days ago
10
Great Software
IT Manager from 100 to 199 room Luxury Hotel in (Maldives)
Verified
12 days ago
10
The Best Guest Experience Tool
Operation manager from 25-49 room Boutique in Diani Beach (Kenya)
Verified
12 days ago
9
Eleanor is a great interface between the guest and the property. It allows one to explore the property and allows ease of reference to book available facilities.
Guest Relations from 25-49 room Boutique in Diani Beach (Kenya)
Verified
12 days ago
10
Really helpful for me to arrange guest booking & make a report daily, weekly & monthly.
Event Coordinator from 200 to 499 room Luxury Hotel in (Maldives)
Verified
17 days ago
10
All in one place for bookings
Dive Center from 100 to 199 room Luxury Hotel in (Maldives)
Verified
17 days ago
9
Easy to use
Food & Beverage Executive from 200 to 499 room Resort in (Maldives)
Verified
25 days ago
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Newsfeed
Eleanor
3 weeks ago
How Siyam World streamlined urgent and non-urgent operational tasks within the resort while reducing completion times by 45%
Eleanor
1 month ago
Streamlining Operations with Task & Guest Requests in Eleanor
Eleanor
1 month ago
How Domina Coral Bay Raised its Service Level, Increased Product Awareness and Boosted Revenue in by Going Paperless
Eleanor
4 months ago
Eleanor Concierge Software Introduces Guest In-Stay Survey
Eleanor
11 months ago
Eleanor has been awarded the Resort Tech Solutions Company of the Year 2021/2022
Eleanor
1 year ago
Eleanor Named as Runner Up in the 2022 HotelTechAwards
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