Eleanor

Ranked 2 (out of 29) in Concierge Software

Concierge Software

Elevate your guest experience with a concierge solution that covers the entire guest journey. Made f...

Ratings Snapshot

Certificate of Excellence
Read 73 reviews
98%
Recommend
HTR Score icon
HT SCORE
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 29 in Concierge Software

Ease of Use
4.9/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support

Eleanor has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resorts 66 verified reviews
    98%
  • Luxury Hotels 28 verified reviews
    99%
  • Branded Hotels 4 verified reviews
    98%
  • Hostels 3 verified reviews
    97%
  • Casinos 1 verified reviews
    100%
  • Vacation Rentals & Villas 1 verified reviews
    100%

Eleanor Overview

Eleanor Overview

Eleanor allows you to manage all your resort’s experiences and activities from one central platform across the entire guest journey. There’s no more need for multiple different booking systems for restaurants, spa, excursions etc., and no need to rely on chat messaging apps like WhatsApp – none of which were made for resorts – meaning a more streamlined booking process, powerful itinerary ...

About Eleanor View website

Founded in 2018 | Headquarters in United Kingdom | 9 employees

With over 15 years of hands-on experience at resorts, Eleanor was born out of a desire to help improve the guest experience, remove inefficiencies and boost inc...

Product Modules
Mobile App Hotel Guest Apps
INCLUDED
A resort branded virtual concierge mobile application for your guest. A travel companion in the pocket, full with features to enhance their stay.
Upselling Upselling Software
INCLUDED
Upsell ancillary services through Eleanor's guest facing app to capture increased wallet share.
Mobile Check-in Contactless Check-in
INCLUDED
Enable guests to check-in and complete pre-arrival formalities via the Eleanor App.
Guest Messaging Guest Messaging Software
INCLUDED
Communicate with guests via text message or through the Eleanor App.
Spa HQ Spa Software
INCLUDED
Dedicated suite of features to manage day-to-day spa activities from appointments to analytics.

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
Browse integrations (2 verified)

What customers love about Eleanor

Like 98% recommend

GM

-Saved a lot of man hours for our resort team on the simple task of making reservations for our activities -Good guest app that allows pre-arrival bookings and upselling -Easy setup & training thanks to the Eleanor tea...

Resort Manager

• All guest experiences, regardless of department, together with their availability can be viewed and booked from one central place • Great data on our guests and their real preferences • Very user friendly and if ...

IT Manager

The front-end look, user friendly and customisation are done to meet our expectations. Event booking and managing events are one of best feature in this app and we are very happy about it. Payment and checkout is anothe...

IT Manager

Very well polished app with easy navigation. Everything can be accessed by few clicks. Guests can book variety of activities and restaurants from the comfort of their room. The restaurants dining menu is very helpful. Gu...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

A fantastic guest-friendly and staff-friendly application that can and will enhance the guest experience of any resort or a hotel. It's simple for guests to plan itinerary ahead of time and they can check-in via the app, contactless style. Increased revenue due to increased visibility and promotion ...

by David Ganly (hconnect) on December 07, 2021

Question:

What differentiates this product or service from the competition?

Answer:

For hconnect an integrator the onboarding process can be somethings be challenging, with the Eleanor application it is easy and straight forward. The Eleanor team are very responsive and easy to work with and we are happy to partner with them.

by David Ganly (hconnect) on December 07, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hoteliers should avoid disappointment when selecting products by using trial periods or recommendations. Work with operation teams to ensure the product will do what you expect it to do. I am sure you don't be disappointed with Eleanor.

by David Ganly (hconnect) on December 07, 2021

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Recommended by

Features

Other

3/8 features

Clients & references

References & testimonials

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Eleanor doesn’t have any references available

Featured partners

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Case studies

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Eleanor doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Maldives
  • Kenya
  • Egypt
  • Thailand
  • Grenada

73 Verified Eleanor Reviews

Likelihood to Recommend
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November 24, 2022

Eleanor Review: Makes our guest check in straightforward and great data capturing

Guest Relations from Resorts in Diani Beach (Kenya)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The ability for guests to be informed about our activities and the fact that they can book directly from the App saves us time and is increasing revenue. The itinerary feature allows us to know where our ...

What do you dislike or think could be improved?

Quick search for the guests when they are selecting their nationality during check in via the mobile application. Same for country.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
4

November 24, 2022

Eleanor Review: Great for our guests

Reservations Manager from Resorts in Diani Beach (Kenya)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Eleanor is a super convenient solution for our guests. They have access to all the details about what they can do while staying with us and can even book pre-arrival.

What do you dislike or think could be improved?

The date selector on the check in steps could be made better for guests trying to select today's date which requires them to move the date.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

November 24, 2022

Eleanor Review: Amazing Experience for the guest

Manager from Resorts in Diani Beach (Kenya)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Information is easily available for our guests. The Eleanor dashboard saves our operations a lot of time and also reduces errors.

What do you dislike or think could be improved?

A search feature in the guest check in for things like country and nationality would be very helpful, as well as being able to update Opera with these details

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 23, 2022

Eleanor Review: Makes work easy

Concierge from Resorts in Diani Beach (Kenya)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Quick way to communicate and plan activities with our guests. Access via the Eleanor dashboard allows us to see what's happening even when we are mobile are around the resort.

What do you dislike or think could be improved?

Sometimes guests are confused with adding 'external guests' to their bookings resulting in pending bookings. It could be clearer for guests to add their travelling companions when making a reservation.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
arrow review On Nov 24, 2022 Michelle . from Eleanor replied:
 Thank you for taking the time to provide us with your feedback. We value your input and will work to... 

November 23, 2022

Eleanor Review: Excellent tool for us and our guests

Operation manager from Resorts in Diani Beach (Kenya)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Improved communication with the guests and between our departments. Increased revenue and attendance on our activities. Our guests are more aware of what we offer and can book directly with just one click...

What do you dislike or think could be improved?

Nothing - everything is fantastic. My expectations are always exceeded and the support team is very fast in resolving any querie

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 20, 2022

Eleanor Review: Amazing service

General Manager from Luxury Hotels in (Maldives)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The most complete App I have found on the market. User friendly. Tech support is always available to customize and to solve small glitches.

What do you dislike or think could be improved?

Nothing to complain. Each glitch get resolve in a short time. Looking forward for more features to implement and explore.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 23, 2022 Michelle . from Eleanor replied:
 Thank you for taking the time to provide feedback. It's great to hear that you're enjoying our produ... 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
$500/month-$1500/month

Recent News & Content

Recent articles

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Resources & reports

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Popular Eleanor Integrations

View all (2 Eleanor Integrations)