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Ratings Snapshot
98%
Recommend
#2
Popularity index
HT SCORE
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #2 out of 29 in Concierge Software
Ease of Use
4.9/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support
Eleanor has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Eleanor Overview
Eleanor Overview
Eleanor allows you to manage all your resort’s experiences and activities from one central platform across the entire guest journey. There’s no more need for multiple different booking systems for restaurants, spa, excursions etc., and no need to rely on chat messaging apps like WhatsApp – none of which were made for resorts – meaning a more streamlined booking process, powerful itinerary ...
About Eleanor View website
Founded in 2018 | Headquarters in United Kingdom | 9 employeesWith over 15 years of hands-on experience at resorts, Eleanor was born out of a desire to help improve the guest experience, remove inefficiencies and boost inc...
Product Modules
Mobile App
Hotel Guest Apps
INCLUDED
A resort branded virtual concierge mobile application for your guest. A travel companion in the pocket, full with features to enhance their stay.
Upselling
Upselling Software
INCLUDED
Upsell ancillary services through Eleanor's guest facing app to capture increased wallet share.
Mobile Check-in
Contactless Check-in
INCLUDED
Enable guests to check-in and complete pre-arrival formalities via the Eleanor App.
Guest Messaging
Guest Messaging Software
INCLUDED
Communicate with guests via text message or through the Eleanor App.
Spa HQ
Spa Software
INCLUDED
Dedicated suite of features to manage day-to-day spa activities from appointments to analytics.
1/5
Integrates with
- Property Management Systems
- Marketplaces & Integrators
Need a custom integration?
What customers love about Eleanor
98% recommend
Resort Manager
• All guest experiences, regardless of department, together with their availability can be viewed and booked from one central place • Great data on our guests and their real preferences • Very user friendly and if ...
IT Manager
The front-end look, user friendly and customisation are done to meet our expectations. Event booking and managing events are one of best feature in this app and we are very happy about it. Payment and checkout is anothe...
IT Manager
Very well polished app with easy navigation. Everything can be accessed by few clicks. Guests can book variety of activities and restaurants from the comfort of their room. The restaurants dining menu is very helpful. Gu...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
A fantastic guest-friendly and staff-friendly application that can and will enhance the guest experience of any resort or a hotel. It's simple for guests to plan itinerary ahead of time and they can check-in via the app, contactless style. Increased revenue due to increased visibility and promotion ...
by David Ganly (hconnect) on December 07, 2021
Question:
What differentiates this product or service from the competition?
Answer:
For hconnect an integrator the onboarding process can be somethings be challenging, with the Eleanor application it is easy and straight forward. The Eleanor team are very responsive and easy to work with and we are happy to partner with them.
by David Ganly (hconnect) on December 07, 2021
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Hoteliers should avoid disappointment when selecting products by using trial periods or recommendations. Work with operation teams to ensure the product will do what you expect it to do. I am sure you don't be disappointed with Eleanor.
by David Ganly (hconnect) on December 07, 2021
Recommended by
David Ganly
Co-Founder @ hconnect
Clients & references
References & testimonials
Eleanor doesn’t have any references available
Featured partners
Case studies
Eleanor doesn’t have any case studies available
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Maldives
- Kenya
- Egypt
- Thailand
- Grenada
February 27, 2023
Eleanor Review: Great System backed by Great Team
Manager from Luxury Hotels in Saint George's (Grenada)
Recommend
10/10
What do you like most?
App is convenient, easy to use, and provides a great tool for guests to explore what the hotel and island have to offer, Eleanor team is very helpful and efficient, E-checkin improves efficiency of in per...
What do you dislike or think could be improved?
Ability to edit bookings, notifications of guest activities and requests, make it easier to book multiple reservations/activities, notifications of duplicate accounts
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 26, 2022
Eleanor Review: Eleanor app at Maldives resort
Recreation Supervisor from Resorts in (Maldives)
Recommend
10/10
What do you like most?
This app will be very excellent implement on our hotel which will help us to avoid lot of booking issues. Its simple to use, easy to learn, avoid overbookings and help us to avoid miscommunication which i...
What do you dislike or think could be improved?
Nothing comes to mind to improve on this app so far. perhaps once start using might find some, so far nothing.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Dec 02, 2022 Michelle . from Eleanor replied:
November 24, 2022
Eleanor Review: Makes our guest check in straightforward and great data capturing
Guest Relations from Resorts in Diani Beach (Kenya)
Recommend
9/10
What do you like most?
The ability for guests to be informed about our activities and the fact that they can book directly from the App saves us time and is increasing revenue. The itinerary feature allows us to know where our ...
What do you dislike or think could be improved?
Quick search for the guests when they are selecting their nationality during check in via the mobile application. Same for country.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
4
On Dec 02, 2022 Michelle . from Eleanor replied:
We appreciate your positive feedback regarding our product. It is gratifying to know that you are sa...
November 24, 2022
Eleanor Review: Great for our guests
Reservations Manager from Resorts in Diani Beach (Kenya)
Recommend
9/10
What do you like most?
Eleanor is a super convenient solution for our guests. They have access to all the details about what they can do while staying with us and can even book pre-arrival.
What do you dislike or think could be improved?
The date selector on the check in steps could be made better for guests trying to select today's date which requires them to move the date.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
On Dec 02, 2022 Michelle . from Eleanor replied:
Thank you for the amazing feedback. We appreciate your suggestions and will take them into considera...
November 24, 2022
Eleanor Review: Amazing Experience for the guest
Manager from Resorts in Diani Beach (Kenya)
Recommend
10/10
What do you like most?
Information is easily available for our guests. The Eleanor dashboard saves our operations a lot of time and also reduces errors.
What do you dislike or think could be improved?
A search feature in the guest check in for things like country and nationality would be very helpful, as well as being able to update Opera with these details
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Dec 02, 2022 Michelle . from Eleanor replied:
Thank you for taking the time to provide us with your feedback. We value your input and will work to...
November 23, 2022
Eleanor Review: Makes work easy
Concierge from Resorts in Diani Beach (Kenya)
Recommend
10/10
What do you like most?
Quick way to communicate and plan activities with our guests. Access via the Eleanor dashboard allows us to see what's happening even when we are mobile are around the resort.
What do you dislike or think could be improved?
Sometimes guests are confused with adding 'external guests' to their bookings resulting in pending bookings. It could be clearer for guests to add their travelling companions when making a reservation.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
On Nov 24, 2022 Michelle . from Eleanor replied:
Thank you for taking the time to provide us with your feedback. We value your input and will work to...
Pricing
Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
$500/month-$1500/month
Recent News & Content
Recent articles
Eleanor doesn’t have any recent coverage yet
Recent press releases
Eleanor Named as Runner Up in the 2022 HotelTechAwards
10 months ago
Resources & reports
Eleanor doesn’t have any free e-books or reports available
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-Saved a lot of man hours for our resort team on the simple task of making reservations for our activities -Good guest app that allows pre-arrival bookings and upselling -Easy setup & training thanks to the Eleanor tea...