Ranked 2 (out of 29) in Concierge Software
Concierge Software
Elevate your guest experience. Guaranteed. Made for Resorts.
Ranked #2 out of 29 in Concierge Software
Eleanor Enterprises’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreManage and enhance your relationship with your guests with our unified resort wide guest experience management platform, while unlocking operational efficiencies and boosting incremental revenue. Made for Resorts.
With over 15 years of hands-on experience at resorts, Eleanor was born out of a desire to help improve the guest experience, remove inefficiencies and boost inc...
97% recommend
FO Supervsior from Resort
Eleanor has helped us greatly in helping us achieve our goals and made our life a lot easier in terms of managing activities and acquiring guest information and faster check-in and checkout process. We love the app and i...
F&B Manager from Hostel
Very easy to make bookings with all guest requirements Someone is always there to assist when we need guidelines.
Sales & Marketing Executive from Resort
Small things, like better surface option. I.e. if you have to put in a number, only show the number pad instead of letter as well. Easier options in the backend to change something
IT Executive from Resort
Currently, EleanorApp is run using a web application whether it's on desktop or mobile/ tablet. If a mobile application can be developed that would be very convenient to all parties involved in the app, especially the re...
GM from Hostel
More business intelligence information for senior managers During tough times nice to come up with some discounts or better ways to generate more money
What does this product or service do well?
A fantastic guest-friendly and staff-friendly application that can and will enhance the guest experience of any resort or a hotel. It's simple for guests to plan itinerary ahead of time and they can check-in via the app, contactless style. Increased revenue due to increased visibility and promotion ...
by David Ganly (hconnect) on December 07, 2021
What differentiates this product or service from the competition?
For hconnect an integrator the onboarding process can be somethings be challenging, with the Eleanor application it is easy and straight forward. The Eleanor team are very responsive and easy to work with and we are happy to partner with them.
by David Ganly (hconnect) on December 07, 2021
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Hoteliers should avoid disappointment when selecting products by using trial periods or recommendations. Work with operation teams to ensure the product will do what you expect it to do. I am sure you don't be disappointed with Eleanor.
by David Ganly (hconnect) on December 07, 2021
Empower your staff to constantly deliver extraordinary experiences your guests expect.
Prompt, Precise & Proficient Virtual Concierge for Hotels, Resorts and Vacation Rentals
Find the perfect fit
This vendor is 77% below the category average..
December 16, 2021
Assistant F&B Manager from Resort in ตำบล เกาะกูด (Thailand)
Booking and we can tract it later, and can record it and look professinal, use same for Soneva properties in Maldrive be the same
The colour of each bottle must bold as not easy to see and we should allow to put backward not only 3 line back also change name of I miss you to other thing
December 16, 2021
General Manager from Resort in Fasmendhoo (Maldives)
Great solution for our needs. The Eleanor team is always available for support and continuously innovating to make it better. Great feedback from all our Guests
Nothing i could think of. They have solution for every request. They have added many features each month and really evolved
December 15, 2021
F&B director from Resort in ตำบล เกาะกูด (Thailand)
Organized ,effecient, timesaving, details, user-friendly, reports, structure, support from the Eleanor team is great. Willing to work with us thanks
Calculate revenue at the sane time. I believe that if we can do this will be very helpful to Evey one
December 15, 2021
Marketing manager from Hostel in Hurawalhi Island (Maldives)
I like how convenient and easy is the app to use. With all information in one place, I can login and pre book all favorite activities and restaurants.
I cannot think of anything that could be added as already all information I would like are on the app plus how easy is it to use
December 15, 2021
Restaurant Manager from Resort in (Maldives)
User friendly and multi function available can make all future bookings past all report can download can combine many outlet
When you compare with other app this is very good and easy login hot line support is very quick can recommend
December 15, 2021
Assistant Dive Center Manager from Resort in (Maldives)
- Eleanor allows us to keep an easy track of our bookings. - "Liability Release" and 'Participant List" for all our activities are easy to create with the REPORTS. - Allows us to have easy access t...
- Navigation around the app could be more fluent, to move from one "action to the other" so it'll be more user friendly.
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F&B Events Executive from Resort
- user friendly and easy to use - team is very responsive and quick in resolving opportunities - very effective app - helpful in organizing reservations