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Eleanor
4.8 (191 REVIEWS)
HT Score
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Eleanor
Ranked 2 (out of 41) in Concierge Software
2026 Finalist
HotelTechAwards
Hoteliers voted Eleanor as the #2 Concierge Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldOne single system to manage your resort's daily operations.
97% recommended by 69 hotels
Movenpick, Sun Siyam Resorts, Soneva & 66 others
Bell - AI powered product analyst
I analyzed all of Eleanor’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Eleanor app significantly enhances hotel operations and guest experiences by streamlining bookings and personalized guest services. It integrates real-time communication and bookings, reducing operational costs and increasing revenue through upselling opportunities. Its intuitive interface and seamless integration facilitate better service coordination and faster guest check-ins, while allowing centralized management of guest information. However, there are some requests for improved tech support and enhanced integration capabilities.
Movenpick, Sun Siyam Resorts, Soneva & 66 others
Read their reviewsWhat Types of Hotels Eleanor is Popular For
Size
2 | X-Small (1-9 room)
21 | Small (10-49 room)
27 | Mid-Sized (50-99 room)
108 | Large (100-499 room)
32 | X-Large (500+ room)
Country
157 | Maldives
7 | Kenya
5 | Egypt
4 | Seychelles
2 | Belgium
2 | Thailand
2 | Australia
1 | Fiji
1 | United States
Type
186 | Resorts
132 | Luxury Hotels
91 | Airport/Conference Hotels
82 | Boutique Hotels
33 | Bed & Breakfast & Inns
12 | Branded Hotels
10 | City Center Hotels
10 | Vacation Rentals & Villas
9 | Limited Service & Budget Hotels
5 | Extended Stay & Serviced Apartments
5 | Hostels
4 | Casinos
Region
159 | Asia Pacific
11 | Africa
5 | Middle East
3 | Oceania
2 | Europe
1 | North America
Category
191 | Concierge Software
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Analyze your current hotel tech stack to identify gaps, redundancies, and optimization opportunities.
What is Eleanor?
Founded in 2018 | Headquarters in United Kingdom | 9 employees
Eleanor is a property management system designed to transform hotel and resort operations. It streamlines bookings, guest check-ins, and personalized services, ultimately enhancing guest experiences. By integrating real-time communication and bookings, Eleanor reduces operational costs and boosts revenue through upselling. Its intuitive interface and seamless integration improve service coordination and enable centralized management of guest information, thus freeing up staff to concentrate on providing exceptional guest service. This operational powerhouse combines various management tasks into a single, efficient system.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Eleanor products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Eleanor Reviews Analyzed: 13
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Eleanor Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Eleanor
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Eleanor's Provided Description:
"Transform your resort operations with Eleanor, your team's personal concierge and operations powerhouse. Say goodbye to juggling multiple apps, spreadsheets and group messaging apps; Eleanor streamlines daily tasks like guest check-ins, activity bookings, communication and guest feedback into one simple system. Free up your front-line team's time to focus on your guests, ensuring exceptional service while we support you every step of the way."
FAQs
Capabilities
A Single System to Manage Your Daily Operations
A Single System to Manage Your Daily Operations
Remove the need for your team to be using multiple apps or systems for their daily workload.
Pre-Arrival Communication & Upselling
Pre-Arrival Communication & Upselling
Guests can engage with your team from the moment they have a confirmed reservation with the hotel or resort. This enables your team to communicate and upsell in advance of the guest arriving.
Contactless Check-In & Reg Cards
Contactless Check-In & Reg Cards
A powerful and user-friendly solution for resorts looking to streamline their check-in process and optimise data management. It reduce errors and save time, and enhances the guest experience as this feature is available pre-arrival for an even more streamlined process. Eleanor supports tailor made registration cards to match your requirements. With 2-way integration with the PMS, efficiency wins for your team are immediate.
Single System for F&B, Spa, Activities, Fitness Reservations
Single System for F&B, Spa, Activities, Fitness Reservations
Remove inefficiencies and let your front line team have direct access to real time availability for ALL your activities on offer from one simple to use platform. There's no need to have multiple apps or systems anymore.
Itinerary Planning
Itinerary Planning
Provide your front line team and guests the opportunity to craft lasting memories through a single powerful itinerary builder.
Upselling Notifications & Campaigns
Upselling Notifications & Campaigns
Send targeted campaigns through push notifications, providing a powerful tool for upselling and enhancing revenue opportunities. With personalized and timely messages, resorts can promote special offers, upsell services, and engage guests during their stay, maximizing guest satisfaction and driving additional revenue.
In-Stay Surveys
In-Stay Surveys
With In-Stay Surveys, front line teams can proactively collect feedback while guests are still on-site, enabling them to swiftly address any concerns and ensure a delightful experience throughout their stay.
Task & Guest Request Management
Task & Guest Request Management
The Task & Guest Request Management Module is designed to streamline task management across your key departments, including Housekeeping, Engineering & IT. Common service requests can be made available to guests directly.
Message Your Guests Directly
Message Your Guests Directly
Thanks to an integrated chat functionality, you can to provide personalised assistance, address guest inquiries, and offer a seamless communication experience throughout the entire guest journey, including pre-arrival.
Custom Branded Native Apps & Web Apps
Custom Branded Native Apps & Web Apps
Promote your brand and your offerings to your guests with a fully branded Native Application for iOS and Android or through the Web App, accessible from any web browser.
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Available Add-ons & Modules
Eleanor Mobile App
Hotel Guest Apps
A resort branded virtual concierge mobile application for your guest. A travel companion in the pocket, full with features to enhance their stay.
Eleanor Upselling
Upselling Software
Upsell ancillary services through Eleanor's guest facing application to capture increased wallet share.
Eleanor Mobile Check-in
Contactless Check-in
Enable guests to check-in and complete pre-arrival formalities via the Eleanor App.
Eleanor Guest Messaging
Guest Messaging Software
Communicate with guests via text message or through the Eleanor App.
Eleanor Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Eleanor is the #4 most trending product in the Concierge Software category (out of 41) and the #158 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreEleanor has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Eleanor as the #2 Concierge Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Eleanor Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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References
"This is now the 5th resort I’m working with the Eleanor on, but this was the first pre-opening. Eleanor’s flexibility & understanding of fitting in around our needs at the time opening was great. Our team, many of whom are using the platform for the first time, are fully trained and we opened our doors hitting the ground running with Eleanor managing ALL of our experiences and activities, removing the need for multiple different tools.Great upselling potential and continuous new features are being developed."
Patrick de Staercke
General Manager @
Emerald Faarufushi Resort & Spa
"Easy to use application, thoughtful guest-facing and dashboard UI. Very flexible with PMS agnostic integration allowing quick operationalization. Great guest behaviour data reporting. Single CMS content update populating mobile apps and kiosks. Eleanor’s team is very knowledgeable of the hotel and resort operations, listens to their clients, flexible, tailors products, is constantly rolls out updates, and adds new features to ease operations."
Ruchi Wimalaratne
Director of eCommerce @
Crown & Champa Resorts
"The most complete App I have found on the market. User friendly. Tech support is always available to customize and to solve small glitches."
Lisa Gerosa
General Manager @
Oblu Select Sangeli
"Improved communication with the guests and between our departments. Increased revenue and attendance on our activities. Our guests are more aware of what we offer and can book directly with just one click."
Giulia Camurri
Operations Manager @
Nomad Beach Resort
"Eleanor is one of the best programs there is for resorts. For us who work for 12 hours a day this program saves us time and help us organize better our bookings and deliver a better experience to our guests."
Guest Services
Guest Relations @
LUX* South Ari Atoll
"By launching Eleanor App it’s extremely helpful for the daily operations and save time. All the features we have is great. Highly recommended for other companies as well."
Food & Beverage
Operations @
Soneva Jani
"It is very intuitive and easy to use. To get staff trained on the operation with Eleanor is very quick and and they can work efficiently right away. The support is very quick and helpful. Lots of features which can and will improve the guest experience."
Professional Diver
PRODIVERS @
Innahura Maldives Resort
"Eleanor has removed 99% of the paperwork involved with managing our daily bookings and operations. Reports are great for transparency and ease of seeing our activities. Eleanor is simple to use and very intuitive. Great setup, training and ongoing support from the Eleanor team."
Eliana D'Erasmo
Watersports @
Domina Coral Bay Resort , Diving , SPA & Casino
"This is one of the easiest-to-use applications that I have come across. EleanorApp has completely redefined the restaurant booking process in our hotel. And Crossroads being a multi-property resort complex with different PMS systems there were several hotel-specific challenges that were quickly resolved by the Eleanor team."
Nishfaan Naseer
Asst. IT Manager @
Hard Rock Hotel Maldives
"Eleanor has helped us greatly in helping us achieve our goals and made our life a lot easier in terms of managing activities and acquiring guest information and faster check-in and checkout process. We love the app and it has saved a lot of time and also made guests to easily access information and plan their holiday better. Big Thank you to Eleanor Team."
Front Office Supervisor
Guest Relations @
Cora Cora Maldives
"This app will be very excellent implement on our hotel which will help us to avoid lot of booking issues. Its simple to use, easy to learn, avoid overbookings and help us to avoid miscommunication which is very common in lot of hotels. Also, would like to mention that the consultant was amazing. Keeps thing simple and easy to understand for beginners."
Recreation Supervisor
Guest Services @
Atmosphere Kanifushi Maldives
"Very well polished app with easy navigation. Everything can be accessed by few clicks. Guests can book variety of activities and restaurants from the comfort of their room. The restaurants dining menu is very helpful. Guests can pay their bills also through this app. The support is excellent. The developers always available to help you with any kind of issues. This is an all in one toolkit for hotels."
Rajeev Pappachan
Assistant IT Manager @
Kuredu Resort & Spa
Featured Customers
Hotelier Rating
Looking for specific info?
10
Most useful Application for Butlers
Island Resort Host from 25-49 room Boutique in Ihuru Island (Maldives)
Verified
18 days ago
Eleanor is a very practical and professional platform for luxury resort operations. One of the most useful features is that different departments can easily coordinate guest requests, book sessions or activities for guests, and create personalized schedules based on guest preferences and experiences.
The platform helps teams stay organize...
Maldives
Maldives
Island Resort Host
Small Hotel
6
Its was efficiency to how manage the booking in advance
Spa & Wellness Manager from 200 to 499 room Airport/Conference Hotel in Olhuveli Island (Maldives)
Verified
27 days ago
Optimize the utilization of all available booking channels, prevent scheduling conflicts, and ensure accurate and timely submission of reports.
Accurately manage the reservation system to avoid double bookings, overlapping appointments, and scheduling errors
Maldives
Maldives
Spa & Wellness Manager
Large Hotel
10
Bring new standard system
Restaurant Operation Manager from 25-49 room Luxury Hotel in Vabbinfaru (Maldives)
Verified
28 days ago
The standard of system is very friendly user. Every department will be in same page. All the movement and details comes with proves.
Maldives
Maldives
Restaurant Operation Manager
Small Hotel
10
Reservations
Reservations Agent from 100 to 199 room Bed & Breakfast & Inn in Male (Maldives)
Verified
5 months ago
Eleanor has been a great support when it comes to handling pre-bookings for dining experiences, spa treatments, and activities. It is easy and convenient for guests and the Reservations Department.
Maldives
Maldives
Reservations Agent
Large Hotel
10
Beautiful app with personalized service from the Eleanor team
Resort Manager from 50-74 room Resort in Miami (United States)
Verified
6 months ago
Eleanor created a beautiful, intuitive app that truly elevates our guests’ experience. The team made the setup process very easy and took the time to tailor the app to suit our property. They are very responsive whenever updates are needed, and when offering suggestions, they genuinely listen and adapt to our needs. We would confidently rec...
United States
United States
Resort Manager
Mid-Sized Hotel
10
Easy access to all the bookings for the outlets.
F&B Coordinator from 100 to 199 room Luxury Hotel in Kottefaru (Maldives)
Verified
6 months ago
* Easy to access when it comes on checking all the bookings.
* You can check who and when the booking was deleted or updated.
* No more missing bookings.
Maldives
Maldives
F&B Coordinator
Large Hotel
10
Our experience working with Eleanor has been exceptional. From the initial setup through to the rollout of the Blue Lagoon Cruises app, their team has been nothing short of amazing. They have been highly responsive and supportive throughout the process, even while working across opposite sides of the world.
Brand Manager from 25-49 room Resort in NaculaIsland (Fiji)
Verified
6 months ago
What we value most about Eleanor is their genuine partnership approach. They don’t feel like a vendor — they feel like an extension of our team.
They are exceptionally responsive, proactive, and reliable, even while working across significant time zone differences. Their team takes the time to understand our business, our guests, and our b...
Fiji
Fiji
Brand Manager
Small Hotel
10
Great program with excellent customer service
Dive Centre Manager from 100 to 199 room Luxury Hotel in Kottefaru (Maldives)
Verified
6 months ago
Ease of use.
Great customer service getting the software live and running with the guests.
Simple layout that allows guests to quickly book activities.
Maldives
Maldives
Dive Centre Manager
Large Hotel
10
Best Hotel System
ICT Manager from 500+ room Luxury Hotel in Diani Beach (Kenya)
Verified
6 months ago
Task management feature, escalation, and WhatsApp notification.
Chat feature with guests and the hotel.
Online check-in process, paperless and efficient.
Kenya
Kenya
ICT Manager
X-Large Hotel
10
Easy use
Assistant Front Office Manager from 200 to 499 room Airport/Conference Hotel in Maabinhuraa (Maldives)
Verified
6 months ago
I like the system’s clean layout, easy booking flow, quick search options, helpful reminders, and overall user-friendly design that simplifies daily tasks.
Maldives
Maldives
Assistant Front Office Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
A fantastic guest-friendly and staff-friendly application that can and will enhance the guest experience of any resort or a hotel. It's simple for guests to plan itinerary ahead of time and they can check-in via the app, contactless style. Increased revenue due to increased visibility and promotion of hotel activities. Eleanor is a remarkable piece of software that has an impact on everything from resort operations to guest engagement.
Showing all answers to: "What does this product or service do well?"
A fantastic guest-friendly and staff-friendly application that can and will enhance the guest experience of any resort or a hotel. It's simple for guests to plan itinerary ahead of time and they can check-in via the app, contactless style. Increased revenue due to increased visibility and promotion of hotel activities. Eleanor is a remarkable piece of software that has an impact on everything from resort operations to guest engagement.
Question:
What differentiates this product or service from the competition?
Answer:
For hconnect an integrator the onboarding process can be somethings be challenging, with the Eleanor application it is easy and straight forward. The Eleanor team are very responsive and easy to work with and we are happy to partner with them.
Showing all answers to: "What differentiates this product or service from the competition?"
For hconnect an integrator the onboarding process can be somethings be challenging, with the Eleanor application it is easy and straight forward. The Eleanor team are very responsive and easy to work with and we are happy to partner with them.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Hoteliers should avoid disappointment when selecting products by using trial periods or recommendations. Work with operation teams to ensure the product will do what you expect it to do. I am sure you don't be disappointed with Eleanor.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Hoteliers should avoid disappointment when selecting products by using trial periods or recommendations. Work with operation teams to ensure the product will do what you expect it to do. I am sure you don't be disappointed with Eleanor.
Recommended by
David Ganly
Co-Founder
@
hconnect
David Ganly
Co-Founder
@
hconnect
Are you a consultant or vendor that recommends Eleanor?
Leave a recommendation
News
Eleanor
1 month ago
Welcoming Latitude Hotels to Eleanor
Eleanor
1 month ago
5 Signs Your Resort Operations Are More Inefficient Than You Think
Eleanor
4 months ago
Eleanor Named Runner-Up for Best Concierge Software at the 2026 Hotel Tech Awards
Eleanor
2 years ago
Eleanor Ranks #2 in the Best Concierge Software Category Globally in the 2024 HotelTechAwards
Eleanor
2 years ago
Improving Guest Engagement: Eleanor’s Chat Feature Delivers Exceptional Benefits
Eleanor
2 years ago
How Siyam World streamlined urgent and non-urgent operational tasks within the resort while reducing completion times by 45%
Eleanor
2 years ago
Streamlining Operations with Task & Guest Requests in Eleanor
Eleanor
2 years ago
How Domina Coral Bay Raised its Service Level, Increased Product Awareness and Boosted Revenue in by Going Paperless
Eleanor
3 years ago
Eleanor Concierge Software Introduces Guest In-Stay Survey
Eleanor
3 years ago
Eleanor has been awarded the Resort Tech Solutions Company of the Year 2021/2022
Eleanor
4 years ago
Eleanor Named as Runner Up in the 2022 HotelTechAwards
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Support
Verified Support
Eleanor has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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Ease of Use
0.0/5
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