Ratings Snapshot
97%
Recommend
#2
Popularity index
HT SCORE
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #2 out of 26 in Concierge Software
Ease of Use
4.9/5
ROI
4.9/5
Implementation
5.0/5
Customer Support
4.9/5
Verified Customer Support
Eleanor Enterprises’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Eleanor Overview
Eleanor Overview
Eleanor allows you to manage all your resort’s experiences and activities from one central platform across the entire guest journey. There’s no more need for multiple different booking systems for restaurants, spa, excursions etc., and no need to rely on chat messaging apps like WhatsApp – none of which were made for resorts – meaning a more streamlined booking process, powerful itinerary ...
About Eleanor Enterprises View website
Founded in 2018 | Headquarters in United Kingdom | 9 employeesWith over 15 years of hands-on experience at resorts, Eleanor was born out of a desire to help improve the guest experience, remove inefficiencies and boost inc...
Product Modules
Mobile App
Hotel Guest Apps
INCLUDED
A resort branded virtual concierge mobile application for your guest. A travel companion in the pocket, full with features to enhance their stay.
Upselling
Upselling Software
INCLUDED
Upsell ancillary services through Eleanor's guest facing app to capture increased wallet share.
Mobile Check-in
Contactless Check-in
INCLUDED
Enable guests to check-in and complete pre-arrival formalities via the Eleanor App.
Guest Messaging
Guest Messaging Software
INCLUDED
Communicate with guests via text message or through the Eleanor App.
Spa HQ
Spa & Fitness Software
INCLUDED
Dedicated suite of features to manage day-to-day spa activities from appointments to analytics.
1/4
Integrates with
- Property Management Systems
Need a custom integration?
What customers love about Eleanor
97% recommend
Resort Manager from Resorts
• All guest experiences, regardless of department, together with their availability can be viewed and booked from one central place • Great data on our guests and their real preferences • Very user friendly and if ...
IT Manager from Resorts
The front-end look, user friendly and customisation are done to meet our expectations. Event booking and managing events are one of best feature in this app and we are very happy about it. Payment and checkout is anothe...
IT Manager from Resorts
Very well polished app with easy navigation. Everything can be accessed by few clicks. Guests can book variety of activities and restaurants from the comfort of their room. The restaurants dining menu is very helpful. Gu...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
A fantastic guest-friendly and staff-friendly application that can and will enhance the guest experience of any resort or a hotel. It's simple for guests to plan itinerary ahead of time and they can check-in via the app, contactless style. Increased revenue due to increased visibility and promotion ...
by David Ganly (hconnect) on December 07, 2021
Question:
What differentiates this product or service from the competition?
Answer:
For hconnect an integrator the onboarding process can be somethings be challenging, with the Eleanor application it is easy and straight forward. The Eleanor team are very responsive and easy to work with and we are happy to partner with them.
by David Ganly (hconnect) on December 07, 2021
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Hoteliers should avoid disappointment when selecting products by using trial periods or recommendations. Work with operation teams to ensure the product will do what you expect it to do. I am sure you don't be disappointed with Eleanor.
by David Ganly (hconnect) on December 07, 2021
Recommended by
David Ganly
Co-Founder @ hconnect
Clients & references
References & testimonials
Eleanor Enterprises doesn’t have any references available
Featured partners
Case studies
Eleanor Enterprises doesn’t have any case studies available
Awards & Certifications
Eleanor Enterprises doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Maldives
- Thailand
Likelihood to Recommend
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December 16, 2021
Eleanor Review: Eleanor
Assistant F&B Manager from Resorts in ตำบล เกาะกูด (Thailand)
Recommend
10/10
What do you like most?
Booking and we can tract it later, and can record it and look professinal, use same for Soneva properties in Maldrive be the same
What do you dislike or think could be improved?
The colour of each bottle must bold as not easy to see and we should allow to put backward not only 3 line back also change name of I miss you to other thing
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 16, 2021
Eleanor Review: Very user friendly
General Manager from Luxury Hotels in Fasmendhoo (Maldives)
Recommend
10/10
What do you like most?
Great solution for our needs. The Eleanor team is always available for support and continuously innovating to make it better. Great feedback from all our Guests
What do you dislike or think could be improved?
Nothing i could think of. They have solution for every request. They have added many features each month and really evolved
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 15, 2021
Eleanor Review: We use Eleanor software for all bookings in activity and restaurants.
F&B director from Resorts in ตำบล เกาะกูด (Thailand)
Recommend
10/10
What do you like most?
Organized ,effecient, timesaving, details, user-friendly, reports, structure, support from the Eleanor team is great. Willing to work with us thanks
What do you dislike or think could be improved?
Calculate revenue at the sane time. I believe that if we can do this will be very helpful to Evey one
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 15, 2021
Eleanor Review: Very convenient
Marketing manager from Luxury Hotels in Hurawalhi Island (Maldives)
Recommend
10/10
What do you like most?
I like how convenient and easy is the app to use. With all information in one place, I can login and pre book all favorite activities and restaurants.
What do you dislike or think could be improved?
I cannot think of anything that could be added as already all information I would like are on the app plus how easy is it to use
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 15, 2021
Eleanor Review: One of the best user friendly applications it's help operation a lot
Restaurant Manager from Resorts in (Maldives)
Recommend
10/10
What do you like most?
User friendly and multi function available can make all future bookings past all report can download can combine many outlet
What do you dislike or think could be improved?
When you compare with other app this is very good and easy login hot line support is very quick can recommend
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 15, 2021
Eleanor Review: Eleanor is an amazing booking system
Assistant Dive Center Manager from Resorts in (Maldives)
Recommend
10/10
What do you like most?
- Eleanor allows us to keep an easy track of our bookings. - "Liability Release" and 'Participant List" for all our activities are easy to create with the REPORTS. - Allows us to have easy access t...
What do you dislike or think could be improved?
- Navigation around the app could be more fluent, to move from one "action to the other" so it'll be more user friendly.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
Pricing
Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
$500/month-$1500/month
Recent News & Content
Recent articles
Eleanor Enterprises doesn’t have any recent coverage yet
Recent press releases
Resources & reports
Eleanor Enterprises doesn’t have any free e-books or reports available
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GM from Hostels
-Saved a lot of man hours for our resort team on the simple task of making reservations for our activities -Good guest app that allows pre-arrival bookings and upselling -Easy setup & training thanks to the Eleanor tea...