Duve Mobile Ordering vs. Toast Digital Ordering:
Which Is Right for You?

The Decision

Choosing between Duve Mobile Ordering and Toast Digital Ordering hinges on your hotel's specific needs and operational goals. While both platforms aim to improve guest experience and streamline service, Duve offers a comprehensive hotel-focused solution with extensive integrations and a stellar review record. Toast, meanwhile, is a restaurant-centric platform designed primarily for food and beverage service, with a focus on contactless ordering and payments. Which will better serve your property’s unique guest engagement and operational demands?

Is Duve or Toast Better for Hotels?

Both Duve and Toast facilitate digital ordering, but they target different hospitality segments. Duve’s platform is tailored for hotels, providing features like online check-in, upselling, PMS integration, and guest messaging, which support the entire guest journey. Toast specializes in F&B services, emphasizing quick, contactless ordering, and payments, making it ideal for restaurants within hotels or standalone eateries. Do your priorities lean more toward holistic guest engagement or streamlined food service?

Duve boasts a rating of 4.7/5 for ease of use and a strong support score of 4.61/5, backed by 93 reviews with recent feedback. Toast, with no available review ratings or recent reviews, lacks the detailed qualitative feedback that underscores Duve’s user satisfaction. Given the depth of recent reviews, Duve’s reputation is more solidly established. Are you looking for a proven hotel-specific platform or a flexible restaurant ordering system?

Duve vs Toast: Which Should Your Hotel Choose?

If your hotel needs a guest engagement tool that covers pre-arrival, check-in, upselling, and guest messaging, Duve is the clear choice. Its core strengths include PMS integration, digital menus, and automation features proven to boost revenue and guest satisfaction. For properties prioritizing comprehensive guest experience management, Duve’s 100 HTScore and recent reviews make it the more reliable option.

Conversely, if your primary focus is on enhancing in-house food and beverage ordering, especially in a restaurant or bar setting, Toast should be your pick. Its streamlined, contactless payment system and emphasis on server efficiency can elevate F&B operations. However, with no recent reviews or ratings, Toast’s suitability for hotel-wide deployment is less certain.

Is Duve or Toast Easier to Use?

Duve’s platform scores a 4.7/5 for ease of use, with intuitive interfaces praised by hotel staff and guests alike. The onboarding process averages 4.54/5, indicating a smooth implementation experience that facilitates staff adoption. Reviewers highlight Duve’s user-friendly design, stating that “it is very straightforward for guests and staff to navigate.”

Toast, lacking specific usability ratings or recent feedback, offers a familiar interface for restaurant staff but does not demonstrate a hotel-wide user experience. Given the dedicated hotel focus and recent positive feedback, Edge: Duve.

Which Has Better Features: Duve or Toast?

Duve offers 17 features, including unique capabilities like upselling, PMS integration, and delivery logistics—features that Toast does not provide. Its ability to integrate deeply with hotel management systems and support personalized guest journeys sets it apart.

Toast has five features, mainly oriented around quick food ordering, contactless payments, and server management. While effective for F&B, it lacks the broader hotel guest engagement tools Duve provides. End of the day, Duve’s curated feature set is more aligned with hotel needs. Edge: Duve.

Which Has Better Customer Support: Duve or Toast?

Duve’s support rating of 4.61/5, based on recent reviews, is backed by hotel operators praising its responsiveness and helpful onboarding. One user mentioned, “Their support team is incredibly responsive and always ready to help us optimize the system,” highlighting consistent assistance.

Toast, with no recent reviews or support ratings available, cannot currently demonstrate the same level of customer satisfaction or support quality. Given the current data, Edge: Duve.

Which Has More Integrations: Duve or Toast?

Duve integrates with 65 verified partners, including leading PMS and revenue management systems like RoomRaccoon, Mews, and Cloudbeds, covering a broad spectrum of hotel tech. These integrations streamline workflows and allow for a unified guest experience.

Toast has 13 verified integrations, mostly within restaurant-specific software and POS systems like Olo and Bbot, but fewer hotel-centric options. For hotels needing extensive system connectivity, Duve offers a clear advantage. Edge: Duve.

Which Do Hoteliers Rate Higher: Duve or Toast?

Duve’s recent reviews reflect a high rating of 4.7/5, with users emphasizing its ease of use, support, and revenue impact. Hotels across segments like luxury, boutique, and resorts praise its capabilities, with some reporting significant ROI, such as a 1120% ROI for one client.

Toast, lacking recent or detailed reviews, does not have current hotel operator ratings to compare. Given the recent, strong positive feedback for Duve, it clearly leads in user satisfaction. Edge: Duve.

How Much Do Duve and Toast Cost?

Duve’s pricing begins at $800 per month, with no trial or freemium options. It charges a flat monthly fee, making costs predictable for hotel operators.

Toast does not publicly list pricing, but as a restaurant-oriented platform, it typically operates on a customized quote basis depending on features and restaurant size. For hotels seeking transparent, predictable pricing, Duve’s straightforward model is advantageous.

What Type of Hotel Should Use Duve?

• Hotels that want a comprehensive guest engagement platform covering pre-arrival to checkout.
• Properties aiming to increase revenue through upselling, online check-in, and guest messaging.
• Hotels that require deep PMS integration and multi-channel communication.
• Properties looking for a scalable solution with broad regional presence.
• Teams that value dedicated hotel support and frequent updates.

Not ideal if your hotel primarily needs F&B-only features or a simple, standalone mobile ordering app.

What Type of Hotel Should Use Toast?

• Hotels with in-house restaurants or bars looking to optimize food and beverage service.
• Properties prioritizing contactless ordering and payments for quick table turns.
• Hotels wanting to empower servers to upsell and focus on hospitality rather than transactional tasks.
• Operations seeking a straightforward, POS-integrated digital ordering system.
• Hotels where F&B efficiency is a core revenue driver.

Not ideal if you need extensive guest engagement tools beyond food service or PMS integrations.

Duve vs Toast: The Bottom Line for Hotels

The core difference is that Duve provides a hotel-wide guest engagement platform with robust features, integrations, and recent positive reviews. Its comprehensive approach benefits hotels looking to streamline operations, enhance personalization, and increase revenue through multiple contact points.

Choose Duve if you want a proven, hotel-focused system that covers the whole guest journey. Its strengths include PMS integration, upselling, and extensive support, making it suitable for a wide range of hotel types, especially those aiming for digital transformation.

Opt for Toast if your primary goal is elevating F&B operations within your hotel, especially if you operate a standalone restaurant or bar. Its contactless ordering and server-focused features are ideal for quick-service environments, but it lacks the hotel-wide features and recent validation that make Duve the more reliable choice for most hoteliers.

In conclusion, for your hotel’s broader guest engagement and operational needs, Duve is the safer, more validated investment. Toast remains a solid choice for restaurant-specific food service, but it falls short as a comprehensive hotel platform.