The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 25 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Shiji Group shines , with exclusive features like App download.
TouchMenu shines in ease of use and customer support .
Side-by-side ratings based on 25 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | Contact sales | From $300/mo |
| Verified Reviews | 0 | 25 |
After analyzing 25 verified reviews, Shiji Group users most value its , while TouchMenu users highlight guest experience enhancement, operational efficiency, ease of use. Click any theme to see what reviewers say.
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Guest Experience Enhancement
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Operational Efficiency
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Ease of Use
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Support and Responsiveness
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Integration with Existing Systems
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How each product ranks among Hotel Guest Apps vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #12 7 reviews |
| Mid-Size (25-74 rooms) ▾ | #36 0 reviews | #10 13 reviews |
| Large (75-199 rooms) ▾ | #28 0 reviews | #11 5 reviews |
By Property Type
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| Boutique ▾ | #36 0 reviews | #12 12 reviews |
| Luxury ▾ | #33 0 reviews | #10 17 reviews |
| Branded / Chain ▾ | #32 0 reviews | #13 7 reviews |
| Extended Stay | — | #11 2 reviews |
By Region
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| North America | #20 0 reviews | #18 1 reviews |
| Europe ▾ | #35 0 reviews | #10 22 reviews |
| Asia Pacific | — | #10 2 reviews |
Hotel Guest Apps pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $300/mo |
According to HTR's product database, Shiji Stellaris Digital and TouchMenu share 11 features. Here are the key differences — features one has that the other lacks.
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| App download |
We analyzed 3 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Tokenisation, automated posting, and secure payment links have significantly improved internal workflows and guest trust, especially for group and conference bookings."
No published case study for this goal yet.
"We reduced check-in time by over 80%, from up to eight minutes to just about one minute with the new system."
No published case study for this goal yet.
Unique capabilities
What hoteliers love
Users often mention how the TouchMenu significantly boosts guest satisfaction through seamless ordering, personalized experiences, and easy communicat... Users often mention how the TouchMenu significantly boosts guest satisfaction through seamless ordering, personalized experiences, and easy communication without physical interaction, which is crucial for modern hospitality.
Reviewers appreciate TouchMenu for simplifying operations through integrated ordering and booking features. This automation reduces the need for direc... Reviewers appreciate TouchMenu for simplifying operations through integrated ordering and booking features. This automation reduces the need for direct staff involvement, enhances operational efficiency, and helps in following green initiatives by reducing paper use.
Many reviews highlight TouchMenu's user-friendly interface, making it easy for guests and staff alike to interact with the system. Its intuitive desig... Many reviews highlight TouchMenu's user-friendly interface, making it easy for guests and staff alike to interact with the system. Its intuitive design eliminates barriers to usage, encouraging wider user adoption across different user groups.
Where hoteliers push back
Several reviews emphasize the software's support for integration with existing property management and guest-facing systems, which helps maintain seam... Several reviews emphasize the software's support for integration with existing property management and guest-facing systems, which helps maintain seamless operations across different hotel functionalities.
Ranks higher for
Where the ratings diverge most
It depends on your requirements. Shiji Stellaris Digital and TouchMenu share many core Hotel Guest Apps features, but each has unique capabilities. Shiji Stellaris Digital offers 64 verified integration partners, while TouchMenu offers 4. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. TouchMenu leads in ease of use at 5.0/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Shiji Stellaris Digital: No. TouchMenu: No. Neither product currently offers a free tier. Most Hotel Guest Apps vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Shiji Group has an HT Score of 0 and TouchMenu has 78. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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