Tripleseat vs. CWT vs. Amadeus: Which is a Better Fit?

Tripleseat

Prospecting & Lead Gen

Contact Management/CRM

Inquiry Management

Lead Forms

Proposal Management

Customizable BEO, Proposal and Contract Documents
eSignatures
Content & File Management
Diagramming & Floorplanning

Workflow Automation

Task Management (Tasks & Reminders)
Client Communication Portal
Content & File Management

Contracts & Approvals

eSignatures
Customizable BEO, Proposal and Contract Documents
Contact Management/CRM
Diagramming & Floorplanning

Communication & Collaboration

Client Communication Portal
Itinerary Printouts
Content & File Management
Attendee Messaging
Contact Management/CRM

Payments & Compliance

PCI Compliant Payments

Attendee Management

Event Checkin Management
Contact Management/CRM
Meal Planning
Seating Management

Event Planning

Meal Planning
Seating Management
Diagramming & Floorplanning

CWT Easy Meetings

Proposals, Contracts & Signatures

Digital Signatures
Dynamic Pricing

Price of services can fluctuate (like with hotel rooms) according to given business rules like occupancy rate, booking interval, etc. | Dynamic price would give the venue the possibility for revenue optimisation and for the customer the best price available (e.g. in low demand situation price would drop automatically)
Templates Library

Online Bookings

Real-time live availability

Sell meeting rooms & event spaces with real-time availability information | Customer can see if the meeting room or event space is available on the requested time. Less eRFP spam for the venues. Venues increase conversion rate and customer experience is better
Website Booking Engine

Payments & Invoicing

Online payments

M&E services could be purchased right away at the time of booking | for venues this gives the opportunity to drop prices but with more strict terms of cancellation and also to play around with "early bird" offers, etc. price related campaigns. For customers this is a flexible way to purchase M&E services and to get a cheaper price if customers wants to accept strict cancellation policies.
Dynamic Pricing

Price of services can fluctuate (like with hotel rooms) according to given business rules like occupancy rate, booking interval, etc. | Dynamic price would give the venue the possibility for revenue optimisation and for the customer the best price available (e.g. in low demand situation price would drop automatically)

Content Management

Templates Library
Content & File Management

CRM & Messaging

Response Management
Team Collaboration
Read Receipts & Alerts
Templates Library
Automated Responses

Notifications

Read Receipts & Alerts
Team Collaboration

Amadeus - Delphi®

Prospecting & Lead Gen

Contact Management/CRM

Inquiry Management

Lead Forms

Proposal Management

Customizable BEO, Proposal and Contract Documents
eSignatures
Content & File Management
Diagramming & Floorplanning

Workflow Automation

Task Management (Tasks & Reminders)
Client Communication Portal
Content & File Management

Contracts & Approvals

eSignatures
Customizable BEO, Proposal and Contract Documents
Contact Management/CRM
Diagramming & Floorplanning

Communication & Collaboration

Client Communication Portal
Itinerary Printouts
Content & File Management
Attendee Messaging
Contact Management/CRM

Payments & Compliance

PCI Compliant Payments

Attendee Management

Event Checkin Management
Contact Management/CRM
Meal Planning
Seating Management

Event Planning

Meal Planning
Seating Management
Diagramming & Floorplanning

What Customers Are Saying

Most Recent Review

Review for Events for clients

Manager from Vernantes (France)

CWT doesn’t have any clients that have vouched for the product

Delphi FDC is an easy to use, intuitive product.

Sales Systems Analyst

Most Positive Review

Quality answers / great customer service

Once you learn how to use Delphi, it's an essential tool for convention hotels to monitor prospective and definite events. Also knowing what reports to use to solicit past business, track YOY revenues, research group slippage. It...

Sr. Area Account Executive from Atlanta (United States)

Most Critical

Great, intuitive, easy to use.

Area Sales Coordinator

Definitely choose Delphi and make sure you do all the trainings

Sales Manager from San Jose (United States)

References

Olivia Prescott
Director of Sales Sands Hotel & Spa

Lou Canakes
National Sales Director SPIN New York 23

Melody Thomas
Concierge The McKittrick Hotel

Gavin Mealiffe
Vice President of Sales Tropicana @ Las Vegas (E)

Barbara Fulton
Group M&E Revenue Manager Valor Hospitality Partners

Denise Cole
Director of Sales & Marketing Georgia International Convention center

Alex Filiatrault
Regional Director of Sales, Marketing, and Revenue Management Silver Hotel Group

Kathy Magrane
Director of Sales Solutions and Systems Denihan Hospitality Group