Tripleseat

Ranked 2 (out of 25) in Event Management Software

Event Management Software

Tripleseat is a web-based sales and catering platform for hotels, restaurants and unique venues that...

Ratings Snapshot

Certificate of Excellence
Read 43 reviews
95%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 25 in Event Management Software

Ease of Use
4.7/5
ROI
4.8/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

Tripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Boutiques 22 verified reviews
    95%
  • Luxury Hotels 4 verified reviews
    93%
  • Resorts 3 verified reviews
    97%
  • Branded Hotels 2 verified reviews
    100%
  • Limited Service & Budget Hotels 2 verified reviews
    95%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%
  • City Center Hotels 1 verified reviews
    100%

Tripleseat Overview

Tripleseat Overview

Tripleseat is the all-in-one sales and catering platform that helps you increase sales, without increasing your workload. Tripleseat gives you the tools to book and manage groups at your hotel with ease. With an integrated CRM, Guest Room Control, and an event platform, Tripleseat makes group sales easier, simplifies the booking process, and enables your entire team to work efficiently, from anywh...

About Tripleseat View website

Founded in 2008 | Headquarters in Concord, MA | 131 employees

Tripleseat was founded in 2008 by founder and CEO, Jonathan Morse, a former VP of Sales for Starwood Hotels. He and his team of hospitality professionals, who h...

Other Products by Tripleseat

Integrates with

  • Online Venue Booking Platforms
  • Restaurant CRM
  • Property Management Systems
Browse integrations (8 verified)

What customers love about Tripleseat

Like 95% recommend

Director of Sales from Boutiques

A great software to keep our events in check. Allows us to store databases and link our systems with other outlets within the group. Everyone can share relevant information and keeps the team updated on deadlines and p...

Sales Manager from Boutiques

Great tool to utilize while cross selling between multiple hotel properties. You can view all events throughout each on one calendar. User friendly and versatile. Easy to pull reports and to track each sales person, eve...

Sales Manager from Boutiques

I love TripleSeat. If I could marry it, I would! It's so easy to use! Highly recommend it.

Sales Manager from Other

We have enjoyed being able to easily access our clients events from home with COVID-19. Triple seat is easy to use and you guys are always there if we have questions!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Tripleseat is a first-class event management software that is easy to use, even if you're not tech savvy. The Tripleseat team is very supportive of their partners to get integrations up and running to offer the best possible product their customers together.

by Sandra Holland (Benbria) on October 20, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

With Tripleseat's easy-to-use user interface, you can easily manage multiple events. Daily digests received into your Inbox, make it easy to stay on top of your calendars and tasks. Overall, it is a great product to use, and a fantastic company to be partner with, since it adds great value to our mu...

by Sandra Holland (Benbria) on October 20, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Tripleseat is an easy-to-use tool for managing multiple events in an organization. It's a great tool that has effective integrations to solve the headache of managing events to allow you to focus on what matters most!

by Sandra Holland (Benbria) on October 20, 2021

See more answers (2)
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Features

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Clients & references

References & testimonials

Testimonial avatar
Responding to leads is so easy in addition to communicating upcoming Events & Groups with the Operation Managers thru the integration features (ie-Google Calendar). All of these resources can be "pre-...
Olivia Prescott Director of Sales at the Sands Hotel & Spa
Testimonial avatar
Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big hel...
Lou Canakes National Sales Director at the SPIN New York 23

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Singapore
  • United Kingdom
  • France
  • Canada

43 Verified Tripleseat Reviews

Likelihood to Recommend
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January 27, 2022

Tripleseat Review: Excellent Service-Knowledgeable

Director of Catering from Resorts in Westminster (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Fast service-Hospitable on the phone. Understanding of all requests Guided me step by step thru the BEO process it was a complete pleasure. There was no stress involved.

What do you dislike or think could be improved?

I think there is no improvement needed. Each and every question was answered quickly and accurately.. her words were understood completely.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 27, 2022

Tripleseat Review: Immediate assistance and response on chat

Manager/Event Manager from Luxury Hotels in Pensacola (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Tripleseat has made the booking and payment system easier and more efficent Getting payment from the client without emails and phone calls is wonderful

What do you dislike or think could be improved?

Entering the payment from my end..however I am new at this si it could be my issue and as I become more familiar this may be resolved

Customer Support
4.5
Ease of Use
3.5
Value for money
3.5
Implementation
5

January 27, 2022

Tripleseat Review: Easy to Use Time-Saving Software

Assistant Hotel Manager from Boutiques in Visalia (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Intuitive Live Contract Updates Conversations only via TripleSeat (no more email chains!) This software has completely revolutionized our sales & events department and made logistics faster, more...

What do you dislike or think could be improved?

Difference in Bookings/Events a little hard to navigate at first Some unique billing for line items takes time to learn

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

January 27, 2022

Tripleseat Review: Quick response to all questions

weddings and event planner from Other in Dover Plains (United States of America)

Recommend 8/10
Full blue star
Full blue star
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Full blue star
Empty blue star

What do you like most?

I love that you can get in touch with an agent ASAP. They are always quick to respond and quick to resolve any issues. The best thing is that they are very patient! Often it takes me a minute or two...

What do you dislike or think could be improved?

I wish that there was a written hand book or quick problem solving download to help myself, rather then always having to call or hit chat. I think that this would all so help me learn more about the po...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
2

December 15, 2021

Tripleseat Review: Couldn't do business without this!

General Manager from Other in Austin (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

Tripleseat keeps us organized, looking professional, and also speeds up crucial things like contract signing and payment. The support team is fantastic. Even when they don't have solutions they are quick ...

What do you dislike or think could be improved?

Discussions function -- these don't function as well as they could. That people can't see who else is on copy is very confusing when working with multiple contacts. Formatting often looks funky in differe...

Customer Support
5
Ease of Use
3
Value for money
5
Implementation
4

December 09, 2021

Tripleseat Review: Event planning made easy!

Sales coordinator from Boutiques in Dallas (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

I really like how the leads are detailed out, it makes it easier to contact clients with a more detailed response in pricing, availability, etc.

What do you dislike or think could be improved?

We had a couple of questions on some of the reports on the site but our account manager was able to help us navigate through the system to find the perfect reports we were needing.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

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Tripleseat hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Popular Tripleseat Integrations

View all (8 Tripleseat Integrations)