Tripleseat

4.5 (269 REVIEWS)

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HT Score  
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Casey, Michelle, Colin + 7 more experts recommend Tripleseat

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Ranked 2 (out of 33) in Event Management Software

2026 Finalist HotelTechAwards

Hoteliers voted Tripleseat as the #2 Event Management Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Tripleseat is the complete group sales, event management, and CRM platform for hotels.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Tripleseat’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Tripleseat is praised as a centralized sales and catering hub that helps hotels organize leads, contracts, BEOs, tasks, room blocks, and guest communication, improving efficiency and client experience. Reviewers say it saves time with automation, calendars, templates, and payments, but larger properties note pain points around integrations, reporting, invoicing, document control, and occasional email-to-spam issues that create manual work.

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Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 269 others

Read their reviews

What Types of Hotels Tripleseat is Popular For

Size

14 | X-Small (1-9 room)

73 | Small (10-49 room)

79 | Mid-Sized (50-99 room)

143 | Large (100-499 room)

10 | X-Large (500+ room)

Country

277 | United States

15 | Canada

5 | United Kingdom

4 | Australia

3 | France

2 | Nigeria

2 | Ecuador

2 | Puerto Rico

1 | Singapore

1 | Netherlands

1 | Chile

1 | Mexico

1 | Portugal

1 | Italy

1 | Vanuatu

Type

203 | Boutique Hotels

124 | Bed & Breakfast & Inns

124 | Luxury Hotels

94 | Resorts

90 | Airport/Conference Hotels

78 | Branded Hotels

72 | City Center Hotels

62 | Limited Service & Budget Hotels

16 | Extended Stay & Serviced Apartments

13 | Casinos

11 | Motels

11 | RV Parks & Campgrounds

10 | Hostels

10 | Vacation Rentals & Villas

Region

293 | North America

11 | Europe

5 | Oceania

3 | South America

2 | Central America

2 | Africa

1 | Asia Pacific

Category

269 | Event Management Software

152 | Hotel Sales Software

Tripleseat Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Event Management Software for Small Hotels
#1 of 4
Best Event Management Software for Vacation Rentals & Villas
#1 of 1
Best Event Management Software for Casinos
#1 of 3

Tripleseat Event Management Software Rankings

By size
Best Event Management Software for Small Hotels 86% recommended by 58 Small hotels
#1 of 4
Tripleseat is a top Event Management Software pick among Small on HotelTechReport, and hoteliers point to Tripleseat University for onboarding a new employee fast, plus responsive support that helps when they need answers.
Best Event Management Software for Mid-sized Hotels 92% recommended by 145 Mid-sized hotels
#2 of 5
Tripleseat is a top Event Management Software pick among mid-sized hotels on HotelTechReport, with reviewers pointing to BEOs, contracts, and group resumes in one place. Hoteliers also like the live links and read receipts, so staff and clients can see updates without endless email chains.
Best Event Management Software for Large Hotels 91% recommended by 29 Large hotels
#3 of 5
Tripleseat is a top Event Management Software pick among large hotels on HotelTechReport for the way it keeps bookings, events, and guest-room blocks in one booking, so sales teams can work room-only and event changes without losing track.
Best Event Management Software for Enterprise Hotels 89% recommended by 8 Enterprise hotels
#2 of 4
Tripleseat is a top Event Management Software pick among X Large on HotelTechReport because hoteliers point to email-open tracking for proposals and contracts, so sales teams know when a guest has actually received the file and can follow up with timing that fits the deal.
By type
Best Event Management Software for Casinos 96% recommended by 11 Casinos hotels
#1 of 3
Tripleseat is a top Event Management Software pick among Casino on HotelTechReport, with reviewers calling out the event lead form, custom lead forms, and source tracking that show where leads come from. One hotelier said it keeps the team’s marketing attention on “where we get the most traction.”
Best Event Management Software for Vacation Rentals & Villas 88% recommended by 6 Vacation Rentals & Villas hotels
#1 of 1
Tripleseat is a top Event Management Software pick among Vacation-Rentals-Villas on HotelTechReport because hoteliers like that it can be molded to the property, with teams saying Tripleseat listens and adapts to property-specific needs.
Best Event Management Software for Resorts 90% recommended by 75 Resorts hotels
#2 of 4
Tripleseat is a top Event Management Software pick among resorts on HotelTechReport, with hoteliers pointing to Tripleseat University and hands-on onboarding that get new staff up to speed fast on a property’s own event workflow.
Best Event Management Software for Other 90% recommended by 43 Other hotels
#2 of 6
Tripleseat is a top Event Management Software pick among other property types on HotelTechReport, with reviewers pointing to pick lists and the ability to copy other accounts and create different accounts for repeatable setups.
Best Event Management Software for Motels 86% recommended by 10 Motels hotels
#2 of 2
Tripleseat is a top Event Management Software pick among motels on HotelTechReport, with hoteliers pointing to live contract updates and one place for conversations, documents, and email templates when they manage events and client details.
Best Event Management Software for City Center Hotels 90% recommended by 56 City Center Hotels hotels
#2 of 6
Tripleseat is a top Event Management Software pick among city-center hotels on HotelTechReport, with hoteliers pointing to the Daily Digest Report for a daily snapshot of scheduled events, tasks, actual totals, and new leads.
Best Event Management Software for Branded Hotels 92% recommended by 59 Branded Hotels hotels
#2 of 6
Tripleseat is a top Event Management Software pick among branded hotels on HotelTechReport, with reviewers pointing to custom workflows, editable booking documents, and mandatory fields like tax-exempt status for hotel-specific compliance. They say it keeps event details organized without extra re-entry.
Best Event Management Software for Boutique Hotels 89% recommended by 165 Boutique Hotels hotels
#2 of 5
Tripleseat is a top Event Management Software pick among boutique properties on HotelTechReport, with hoteliers pointing to its BEOs, contracts, proposals and client portal in one place for cleaner handoffs and fewer missed details.
Best Event Management Software for Bed & Breakfast & Inns 91% recommended by 103 Bed & Breakfast & Inns hotels
#2 of 5
Tripleseat is a top Event Management Software pick among Bed-N-Breakfast on HotelTechReport, with reviews pointing to the way it keeps proposals, contracts, BEOs, and client messages in one booking. Hoteliers say that makes it easier to follow each event from lead to signed documents without losing details.
Best Event Management Software for Airport/Conference Hotels 87% recommended by 64 Airport/Conference Hotels hotels
#2 of 5
Tripleseat is a top Event Management Software pick among Conference on HotelTechReport, and hoteliers point to Tripleseat University plus a dedicated account manager that can walk teams through onboarding and new workflows. That hands-on training helps new staff get bookings moving without guesswork.
Best Event Management Software for Limited Service & Budget Hotels 91% recommended by 47 Limited Service & Budget Hotels hotels
#2 of 3
Tripleseat is a top Event Management Software pick among limited-service budget hotels on HotelTechReport, with reviewers singling out custom contracts and BEOs that let lean teams keep booking details, changes, and sign-off in one place.
Best Event Management Software for Extended Stay & Serviced Apartments 89% recommended by 13 Extended Stay & Serviced Apartments hotels
#2 of 3
Tripleseat is a top Event Management Software pick among Extended-Stay-Serviced-Apartments on HotelTechReport, with hoteliers pointing to custom BEO formatting and live document links that keep event details current for sales, chefs, and managers.
Best Event Management Software for RV Parks & Campgrounds 87% recommended by 6 RV Parks & Campgrounds hotels
#2 of 2
Tripleseat is a top Event Management Software pick among RV parks and campgrounds on HotelTechReport, with hoteliers pointing to guest portal contract signing, payment collection, and read receipts that keep inquiries and follow-up organized.
Best Event Management Software for Luxury Hotels 90% recommended by 97 Luxury Hotels hotels
#2 of 5
Tripleseat is a top Event Management Software pick among luxury hotels on HotelTechReport because hoteliers like its Tripleseat University onboarding and custom floor plans for historic, high-touch properties.
Best Event Management Software for Hostels 94% recommended by 8 Hostels hotels
#3 of 3
Tripleseat is a top Event Management Software pick among hostel operators on HotelTechReport, with hoteliers pointing to its Daily Digest Report and graphical and tabular reports for a quick read on scheduled events, tasks, leads, and totals.
By region
Best Event Management Software for hotels in North America 90% recommended by 234 hotels in North America
#1 of 6
Tripleseat is a top Event Management Software pick among North America on HotelTechReport because hoteliers single out its live contract updates, so teams and clients always see the current version without chasing PDFs.
Best Event Management Software for hotels in Oceania 82% recommended by 5 hotels in Oceania
#2 of 2
Tripleseat is a top Event Management Software pick among hotels in Oceania on HotelTechReport because hoteliers point to cloud access, so sales and events teams can work from any device and keep enquiries, proposals, agreements, invoices and event orders in one place.
Best Event Management Software for hotels in Europe 93% recommended by 9 hotels in Europe
#4 of 4
Tripleseat is a top Event Management Software pick among Europe on HotelTechReport, with reviewers pointing to its BEOs, lead capture, and one place to keep events, proposals, and payments together. Hoteliers also like the live links and unlimited users for keeping teams and clients on the same page.
By country
Best Event Management Software for hotels in United States 91% recommended by 221 hotels in United States
#1 of 5
Tripleseat is a top Event Management Software pick among United States hoteliers on HotelTechReport because reviewers point to the event lead form, which pulls in inquiries from websites and social platforms and helps teams reply within minutes.
Best Event Management Software for hotels in Canada 83% recommended by 12 hotels in Canada
#2 of 2
Tripleseat is a top Event Management Software pick among hotels in Canada on HotelTechReport, with reviewers pointing to lead tracking, a client portal, and reusable floorplans that let teams build events without starting from scratch.

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What is Tripleseat?

Founded in 2008 | Headquarters in Concord, MA | 289 employees
Tripleseat is a comprehensive event management software designed specifically to enhance hotel event planning and execution. It streamlines processes by providing a single platform where hotel teams can manage group sales, event coordination, room blocks, documents, and guest communication. This leads to greater efficiency through improved inter-departmental collaboration and real-time updates, resulting in noticeable time savings and smoother operations. Tripleseat also integrates seamlessly with existing hospitality systems, ensuring synchronized data and eliminating the need for duplicate entries, which allows your team to respond more quickly to inquiries and advance business operations effectively.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Tripleseat products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Tripleseat

FAQs

Capabilities

Centralized Operations and Visibility

Enhanced Lead Capture and Conversions

Enhanced Operational Efficiency

Intuitive Client Portals

Integrate Seamlessly with Software Partners

Features

Prospecting & Lead Gen

4/5 features

Inquiry Management

4/5 features

Proposal Management

4/5 features

Workflow Automation

4/5 features

Contracts & Approvals

4/5 features

Available Add-ons & Modules

Floor Plans by Tripleseat

Event Management Software
Floor Plans combines the simplicity of 2D layouts with the immersive power of 3D visualization, all within a single, user-friendly platform.

PREMIUM ADD-ON

Venue Marketplace by Tripleseat

Event Management Software
Venue Marketplace connects your venue with millions of event planners. Providing the highest search-to-book conversion rate, your venue’s event profile gains visibility, attracts new targeted leads, and books more events.

PREMIUM ADD-ON

Direct Book by Tripleseat

Direct Booking Tools
Book more events by removing the friction and enabling your customers to quickly and easily self-book on- and off-premise events, large group reservations, and catering. Built on the Tripleseat engine, Direct Book provides your venue with an unparalleled advantage, transforming your event management into a powerhouse of efficiency and profitability.

PREMIUM ADD-ON

Payments by Tripleseat

Payments Processing Software
Drive your events business forward with Payments, the ultimate online payment solution. Signing up is quick, free, and lets you start accepting event payments in no time.

PREMIUM ADD-ON

Tickets by Tripleseat

Direct Booking Tools
Easily create and sell tickets for your events, design them your way, and adjust strategies in real-time for maximum impact. Everything you need in one cost-effective solution.

PREMIUM ADD-ON

Hotels by Tripleseat

Hotel Sales Software
Streamline your day-to-day workload with a simplified group sales process while still supporting all your essential app integrations.

PREMIUM ADD-ON

Tripleseat Reviews Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Tripleseat is the #2 most trending product in the Event Management Software category (out of 33) and the #120 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Tripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Tripleseat as the #2 Event Management Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
95 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Tripleseat Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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2

Success Stories

4

References

9

Featured Customers

More Products by Tripleseat

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Tripleseat Reviews

Hotelier Rating

Excellent
195
Very Good
36
Average
27
Poor
6
Terrible
5

Property Size

  • X-Small (14)
  • Small (66)
  • Mid-Sized (67)
  • Large (113)
  • X-Large (8)

Country

  • United States
    United States
    (230)
  • Canada
    Canada
    (14)
  • United Kingdom
    United Kingdom
    (5)
  • Australia
    Australia
    (4)
  • France
    France
    (3)
  • Ecuador
    Ecuador
    (2)
  • Singapore
    Singapore
    (1)
  • Netherlands
    Netherlands
    (1)
  • Chile
    Chile
    (1)
  • Mexico
    Mexico
    (1)
  • Nigeria
    Nigeria
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Portugal
    Portugal
    (1)
  • Italy
    Italy
    (1)
  • Vanuatu
    Vanuatu
    (1)

Region

  • North America
    North America
    (245)
  • Europe
    Europe
    (11)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (5)
  • South America
    South America
    (3)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)
10

Streamlined contact-to-contract workflow — but Outlook emails duplicate

Group Sales Representative from 100 to 199 room RV Parks & Campground in Zion National Park (United States)

Verified
12 days ago
Organization of contact, bookings, and events. Streamlined calendar. Good workflow and tracking of communication from lead all the way through contracting.
Country United States
Group Sales Representative
Large Hotel
7

Easy to navigate with helpful AI — but booking editor issues hurt

Senior Sales Manager from 200 to 499 room Bed & Breakfast & Inn in London (Canada)

Verified
12 days ago
Tripleseat is user-friendly and easy to navigate. The AI assistance tool is extremely helpful, and I appreciate that the software is constantly going through updates to improve the functionality.
Country Canada
Senior Sales Manager
Large Hotel
9

All our events in one place, with great reporting — but bookings take too long to build

Sales Manager from 10 to 24 room Bed & Breakfast & Inn in Hallen (United Kingdom)

Verified
12 days ago
I like that there are so many prompts and templates, the team have also been very friendly,. having all our events in one place is great. The reporting side is also great!
Country United Kingdom
Sales Manager
Small Hotel
8

Simple and straightforward for our hotel size — syncing needs work

Director of Sales and Events from 100 to 199 room Boutique in Detroit (United States)

Verified
15 days ago
It's a simple, straight forward tool perfect for the size if our hotel and the amount of event space we have.
Country United States
Director of Sales and Events
Large Hotel
8

Intuitive proposals, but individual booking reporting is limited

Director of Sales from 75-99 room Luxury Hotel in Peguera (Islas Baleares)

Verified
15 days ago
Tripleseat is intuitive and easy to use. I like the proposal template layout and how the information is presented to the customer
Country Islas Baleares
Director of Sales
Mid-Sized Hotel
6

Everything in one place with clear payment schedules — but editing is clunky

Manager from 25-49 room Airport/Conference Hotel in Vernantes (France)

Verified
15 days ago
It keeps everything in one place and gives our clients access to what they need to see. It presents payment schedules well.
Country France
Manager
Small Hotel
10

Organized, user-friendly sales management — with room for better training and reports

Director of Sales from 200 to 499 room City Center Hotel in Merriam (United States)

Verified
16 days ago
I am a big fan of Tripleseat and how organized and user-friendly the platform is. One of my favorite features is the calendar and how easy it is to navigate. With just a few clicks, I can quickly find exactly what I am looking for, whether I am reviewing events, checking availability, or managing upcoming business. I also really appreciate...
Country United States
Director of Sales
Large Hotel
9

One-stop event management — if spam filtering gets fixed

Sales Manager from 75-99 room Resort in Madison (United States)

Verified
16 days ago
Tripleseat does it all, organizes all communication, banquet event orders, contracts, tasks - it's one stop shopping that keeps you on task every day.
Country United States
Sales Manager
Mid-Sized Hotel
8

Easy to use, but bulk event changes are painful

Fron desk from 200 to 499 room Branded Hotel in Cranbrook (Canada)

Verified
16 days ago
Easy UX, easy to find information, add or adjust things for clients. I like the ability to also block off guest rooms as needed.
Country Canada
Fron desk
Large Hotel
1

Lead capture works, but onboarding and email deliverability are a mess

Sales and Marketing Lead from 25-49 room Boutique in Dripping Springs (United States)

Verified
16 days ago
The onboarding was not sufficient, no one gets back to us for help, I’ve asked several times how to filter leads and no one can help me, no way to see the lead source (Google ad, etc) All of the emails from triples seat go to our clients spam, so after I get a lead from our website that’s linked to triple seat I manually call and email the...
Country United States
Sales and Marketing Lead
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 27

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tripleseat excels at simplifying event and group sales management for hotels and venues. It brings together lead tracking, proposals, contracts, BEOs, and catering logistics into one easy-to-use platform. The integration with Stayntouch PMS keeps group bookings, pickup, and guest room allocations in sync, so sales and operations teams always have a shared, accurate view of group business performance.

Question:

What differentiates this product or service from the competition?

Answer:

Unlike traditional event management tools, Tripleseat was designed specifically for hospitality operations — combining sales CRM, catering, and event management into a single system that’s intuitive and built for teams on the go. Its two-way integration with Stayntouch PMS provides real-time visibility into room availability and block pickup, eliminating double-entry and ensuring a seamless handoff between sales, catering, and the front desk.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Implement Tripleseat with your sales, catering, and front-office teams aligned from day one. The integration delivers its best value when all departments use it to manage events, guest blocks, and room pickup in one connected workflow. Once in place, you’ll save hours of manual coordination and deliver a smoother, more professional group experience for your guests.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 6 recommend
Recommended by
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Casey Ward Partnerships @ Stayntouch
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Sarah Duguay Sales & Marketing Manager @ WebRezPro Property Management System
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Randi Bushell Founder, CEO @ Merri
RecommendationAvatar
Casey Ward Partnerships @ Stayntouch
RecommendationAvatar
Michelle Ignat Head of Partnerships & Business Development @ Peoplevine
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Colin Carrig Senior Partnerships Manager @ GoTab
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Sarah Duguay Sales & Marketing Manager @ WebRezPro Property Management System
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Randi Bushell Founder, CEO @ Merri
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Cameron Jarvis Partnerships Manager @ Kenect
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Sandra Holland Marketing Manager @ Benbria
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Pritesh Patel Product Manager, Partnerships & Data Services @ ProfitSword
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Bianca Esmond Director, Brand Marketing @ SevenRooms
Are you a consultant or vendor that recommends Tripleseat? Leave a recommendation

News

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Tripleseat

1 month ago

How Hotel Hartness Scaled Its Event Business with Tripleseat

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9 months ago

By adding Tripleseat’s easy-to-use lead form to their website and marketing channels, Stoney Creek made it possible for prospects to submit event inquiries in under 30 seconds

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Tripleseat

2 years ago

Tripleseat Acquires 3D Floor Plan Provider, Merri, to Revolutionize Event Management & Planning

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Tripleseat

2 years ago

Tripleseat for Hotels Teams Up with Best Western Downtown Casper Hotel in Wyoming Offering Unparalleled Group Sales and Event Planning Solutions

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Tripleseat

2 years ago

PURS Fine Hotels & Restaurants Taps Tripleseat for Hotels to Maximize Group Sales and Streamline Event Planning

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Tripleseat

2 years ago

Tripleseat Announces New Integration with Mews Property Management System

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Tripleseat

2 years ago

Tripleseat for Hotels Partners Up with Urban Cowboy Hotels to Maximize Group Bookings and Event Revenue

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Tripleseat

2 years ago

Tripleseat's 2023 Data Insights Reveal Remarkable Growth Trend with $7.3 Billion in Event Booking Revenue for Restaurant and Unique Venue Customers

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Tripleseat

2 years ago

Tripleseat Announces Strategic Acquisition of Attendease for Unparalleled Event Management Solutions

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Tripleseat

3 years ago

The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform

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Tripleseat

3 years ago

Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change

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Tripleseat

4 years ago

Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio

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Tripleseat

4 years ago

Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform

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Tripleseat

4 years ago

Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform

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Tripleseat

5 years ago

Hotel Mission de Oro Signs with Tripleseat Software

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Tripleseat

5 years ago

Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry

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Tripleseat

5 years ago

Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties

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Tripleseat

5 years ago

Hay Creek's 22 Hotel Properties Sign with Tripleseat

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Tripleseat Integrations

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Support

Unverified

Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2026

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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