Tripleseat

Ranked 2 (out of 26) in Event Management Software

Event Management Software

Tripleseat is a web-based sales and catering platform for hotels, restaurants and unique venues that...

Ratings Snapshot

Certificate of Excellence
Read 77 reviews
92%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 26 in Event Management Software

Ease of Use
4.6/5
ROI
4.6/5
Implementation
4.5/5
Customer Support
4.8/5
Verified Customer Support

Tripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques 44 verified reviews
    93%
  • Luxury Hotels 15 verified reviews
    94%
  • Resorts 14 verified reviews
    91%
  • Bed & Breakfast & Inns 10 verified reviews
    94%
  • Branded Hotels 7 verified reviews
    91%
  • Limited Service & Budget Hotels 3 verified reviews
    97%
  • City Center Hotels 3 verified reviews
    93%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    100%
  • Casinos 1 verified reviews
    80%
  • Hostels 1 verified reviews
    70%

Tripleseat Overview

Tripleseat Overview

Tripleseat is the all-in-one sales and catering platform that helps you increase sales, without increasing your workload. Tripleseat gives you the tools to book and manage groups at your hotel with ease. With an integrated CRM, Guest Room Control, and an event platform, Tripleseat makes group sales easier, simplifies the booking process, and enables your entire team to work efficiently, from anywh...

About Tripleseat View website

Founded in 2008 | Headquarters in Concord, MA | 131 employees

Tripleseat was founded in 2008 by founder and CEO, Jonathan Morse, a former VP of Sales for Starwood Hotels. He and his team of hospitality professionals, who h...

Other Products by Tripleseat

Integrates with

  • Online Venue Booking Platforms
  • Restaurant CRM
  • Property Management Systems
Browse integrations (11 verified)

What customers love about Tripleseat

Like 92% recommend

Director of Sales

A great software to keep our events in check. Allows us to store databases and link our systems with other outlets within the group. Everyone can share relevant information and keeps the team updated on deadlines and p...

Sales Manager

Great tool to utilize while cross selling between multiple hotel properties. You can view all events throughout each on one calendar. User friendly and versatile. Easy to pull reports and to track each sales person, eve...

Sales Manager

I love TripleSeat. If I could marry it, I would! It's so easy to use! Highly recommend it.

Sales Manager

We have enjoyed being able to easily access our clients events from home with COVID-19. Triple seat is easy to use and you guys are always there if we have questions!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Tripleseat is a first-class event management software that is easy to use, even if you're not tech savvy. The Tripleseat team is very supportive of their partners to get integrations up and running to offer the best possible product their customers together.

by Sandra Holland (Benbria) on October 20, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

With Tripleseat's easy-to-use user interface, you can easily manage multiple events. Daily digests received into your Inbox, make it easy to stay on top of your calendars and tasks. Overall, it is a great product to use, and a fantastic company to be partner with, since it adds great value to our mu...

by Sandra Holland (Benbria) on October 20, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Tripleseat is an easy-to-use tool for managing multiple events in an organization. It's a great tool that has effective integrations to solve the headache of managing events to allow you to focus on what matters most!

by Sandra Holland (Benbria) on October 20, 2021

See more answers (2)
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Features

Prospecting & Lead Gen

4/5 features

Inquiry Management

4/5 features

Proposal Management

4/5 features

Workflow Automation

4/5 features

Contracts & Approvals

4/5 features

Want to go behind the scenes and see how Tripleseat works?

Clients & references

References & testimonials

Testimonial avatar
Responding to leads is so easy in addition to communicating upcoming Events & Groups with the Operation Managers thru the integration features (ie-Google Calendar). All of these resources can be "pre-...
Olivia Prescott Director of Sales at the Sands Hotel & Spa
Testimonial avatar
Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big hel...
Lou Canakes National Sales Director at the SPIN New York 23

Featured partners

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Case studies

Profile empty image

Tripleseat doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • United States of America
  • Canada
  • France
  • Australia
  • Netherlands
  • Singapore
  • United Kingdom

77 Verified Tripleseat Reviews

Likelihood to Recommend
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November 23, 2022

Tripleseat Review: Love TripleSeat!

Sales Manager from Resorts in New Shoreham (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I love the Calendar Feature. Although it seems simple, it is the fastest way for us to get a quick grasp on the months ahead and what still needs to be booked. I love the reporting functions as well. But ...

What do you dislike or think could be improved?

The only struggle I am ever faced with is dealing with the older generation of delphi users that are looking for specific things. Which is truly a problem on my end, not yours.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 21, 2022

Tripleseat Review: Easy to use software

Director of Events from Branded Hotels in New York (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I love how easy the program is to pull reports of sales. It is also extremely easy to put together contract and proposals to send to clients as well as take payments.

What do you dislike or think could be improved?

I feel like there are many useful tools that I just never use because I don't know them. I would love to use more of the program to make things easier.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

November 18, 2022

Tripleseat Review: Friendly System

Event Coordinator from Boutiques in West Hollywood (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Very easy to use and very quick to make updates. You can learn this system very fast and it is very user friendly.

What do you dislike or think could be improved?

As for now everything is pretty easy and customer service is very helpful and they are very fast on their response

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

November 10, 2022

Tripleseat Review: Great to work with

Manager from Hostels in Vancouver (Canada)

Recommend 7/10
Full blue star
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Half blue star
Empty blue star

What do you like most?

Efficiency easy to work with quality, system is quick and answer our needs. good options and reliable to match restaurant aand hotel business

What do you dislike or think could be improved?

Overall the looking of the application and how the forms look like could be updated a little But everyhting is very reliable

Customer Support
3
Ease of Use
4
Value for money
4
Implementation
4

October 25, 2022

Tripleseat Review: Awesome team, awesome product!

Sales and Events Manager from Boutiques in Round Rock (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Best support and training team Great customer service Very user friendly and easy to learn Simplifies the selling/planning process Makes communication more streamlined for client and sales rep

What do you dislike or think could be improved?

I would really love if I could see a snapshot of the Event calendar and GRC on the same page so I know when we have room block requests as well as events on the same days

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 10, 2022

Tripleseat Review: Changed my Life!

Director of Sales from Luxury Hotels in Hermosa Beach (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Calendar View, Reports and ease to sending contract and other correspondence. I can respond so quickly to inquiries and requests. I was doing everything by hand before and it would take forever. I've been...

What do you dislike or think could be improved?

Reports easier to view and we have a lot of repeat business - the copy isn't always accurate for the groups. A spell check included in the email area would be helpful.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Profile empty

Tripleseat hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Popular Tripleseat Integrations

View all (11 Tripleseat Integrations)