Tripleseat

4.5 (238 REVIEWS)

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HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Colin, Sarah, Pritesh + 5 more experts recommend Tripleseat

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Ranked 2 (out of 30) in Event Management Software

2025 Finalist HotelTechAwards

Hoteliers voted Tripleseat as the #2 Event Management Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Tripleseat is the complete group sales, catering, and CRM management platform for hotels.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Tripleseat’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Tripleseat is a comprehensive event management software that significantly enhances the efficiency and effectiveness of hotel event planning and execution. Users appreciate its ability to streamline processes, improve inter-departmental collaboration, and offer real-time updates, resulting in noticeable time savings and smoother operations. However, some reviews highlight desired improvements in integration with other hotel systems and more flexible reporting functionalities.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 243 others

Read their reviews

What Types of Hotels Tripleseat is Popular For

Size

12 | X-Small (1-9 room)

29 | Small (10-24 room)

79 | Mid-Sized (25-74 room)

129 | Large (75-199 room)

35 | X-Large (200+ room)

Country

249 | United States of America

12 | Canada

4 | Australia

3 | United Kingdom

2 | France

2 | Nigeria

2 | Ecuador

2 | Puerto Rico

1 | Singapore

1 | Netherlands

1 | Chile

1 | Mexico

1 | Portugal

1 | Italy

1 | Vanuatu

Type

179 | Boutiques

109 | Luxury Hotels

104 | Bed & Breakfast & Inns

81 | Resorts

70 | Branded Hotels

63 | Airport/Conference Hotels

57 | City Center Hotels

53 | Limited Service & Budget Hotels

13 | Extended Stay & Serviced Apartments

10 | Casinos

10 | Motels

10 | RV Parks & Campgrounds

9 | Hostels

7 | Vacation Rentals & Villas

Region

262 | North America

8 | Europe

5 | Oceania

3 | South America

2 | Central America

2 | Africa

1 | Asia Pacific

Category

238 | Event Management Software

126 | Hotel Sales Software

What is Tripleseat?

Founded in 2008 | Headquarters in Concord, MA | 289 employees
Tripleseat is a robust sales and catering platform designed for hotels to efficiently manage events and guest room blocks. It streamlines operations by combining event management, room block handling, client communication, and banquet space coordination in one intuitive interface. Its comprehensive features, like automated templates and digital contracts, boost revenue by reducing client response times and minimizing operational costs. Tripleseat's ability to centralize data and integrate seamlessly with property management systems makes it an invaluable tool for optimizing hotel operations and enhancing the guest experience.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Tripleseat products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Tripleseat

FAQs

Capabilities

Centralized Operations and Visibility

Enhanced Lead Capture and Conversions

Enhanced Operational Efficiency

Intuitive Client Portals

Integrate Seamlessly with Software Partners

Features

Prospecting & Lead Gen

4/5 features

Inquiry Management

4/5 features

Proposal Management

4/5 features

Workflow Automation

4/5 features

Contracts & Approvals

4/5 features

Available Add-ons & Modules

Floorplans by Tripleseat

Event Management Software
Our floorplanning software combines the simplicity of 2D layouts with the immersive power of 3D visualization, all within a single, user-friendly platform.

PREMIUM ADD-ON

EventUp by Tripleseat

Event Management Software
EventUp connects your venue with millions of event planners. Providing the highest search-to-book conversion rate, your venue’s event profile gains visibility, attracts new targeted leads, and books more events.

PREMIUM ADD-ON

TripleseatDirect

Direct Booking Tools
Book more events by removing the friction and enabling your customers to quickly and easily self-book on- and off-premise events, large group reservations, and catering. Built on the Tripleseat engine, TripleseatDirect provides your venue with an unparalleled advantage, transforming your event management into a powerhouse of efficiency and profitability.

PREMIUM ADD-ON

PartyPay

Payments Processing Software
Drive your events business forward with Tripleseat PartyPay, the ultimate online payment solution. Signing up is quick, free, and lets you start accepting event payments in no time.

PREMIUM ADD-ON

Tripleseat Tickets

Direct Booking Tools
Easily create and sell tickets for your events, design them your way, and adjust strategies in real-time for maximum impact. Everything you need in one cost-effective solution.

PREMIUM ADD-ON

Tripleseat Reviews Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Tripleseat is the #2 most trending product in the Event Management Software category (out of 30) and the #57 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Tripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Tripleseat as the #2 Event Management Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Tripleseat Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Tripleseat Average Tripleseat

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1

Success Stories

4

References

9

Featured Customers

More Products by Tripleseat

https://ucarecdn.com/34605420-16f6-44b7-b736-d233df1d01f4/
https://ucarecdn.com/e3ea9456-be67-4ab5-b880-6690795f0aab/

Tripleseat Reviews

Hotelier Rating

Excellent
176
Very Good
28
Average
24
Poor
5
Terrible
5

Property Size

  • X-Small (12)
  • Small (25)
  • Mid-Sized (70)
  • Large (104)
  • X-Large (26)

Country

  • United States of America
    United States of America
    (206)
  • Canada
    Canada
    (11)
  • Australia
    Australia
    (4)
  • United Kingdom
    United Kingdom
    (3)
  • France
    France
    (2)
  • Ecuador
    Ecuador
    (2)
  • Singapore
    Singapore
    (1)
  • Netherlands
    Netherlands
    (1)
  • Chile
    Chile
    (1)
  • Mexico
    Mexico
    (1)
  • Nigeria
    Nigeria
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Portugal
    Portugal
    (1)
  • Italy
    Italy
    (1)
  • Vanuatu
    Vanuatu
    (1)

Region

  • North America
    North America
    (218)
  • Europe
    Europe
    (8)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (5)
  • South America
    South America
    (3)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)
8

Tripleseat makes booking, tracking, and completing events easy!

Senior Sales Manager from 5 to 9 room Bed & Breakfast & Inn in Nashville (United States of America)

Verified
3 days ago
I appreciate how it tracks and contains all of my correspondence with leads and confirmed events. The overview and calendar is super helpful as well to keep tabs on upcoming events. I do love that when I respond in Gmail it captures it on Tripleseat so that nothing gets missed. I love the notes and attached files ability within the booking!
Country United States of America
Senior Sales Manager
X-Small Hotel
10

Great experiences with multi-functional tool for our event business

Executive Assistant Manager from 50-74 room Boutique in Daylesford (Australia)

Verified
3 days ago
Very easy to manage and functioning across the departments. Very straight forward and not requiring much time for trainings. Great tool to manage all details.
Country Australia
Executive Assistant Manager
Mid-Sized Hotel
9

Guest Room Block is Amazing But...

Rooms Coordinator from 500+ room Bed & Breakfast & Inn in Honolulu (United States of America)

Verified
4 days ago
The aspect that I love the most about Tripleseat instantly syncs up with our PMS for changes for guest room blocks. The UI is also friendly and has great shortcuts, like CTRL+B which will help populate the entire guest room block.
Country United States of America
Rooms Coordinator
X-Large Hotel
10

I am so proud of using this system and learn especially when editing i know where to go about editing.

Events Coodinator from 100 to 199 room Boutique in Port Vila (Vanuatu)

Verified
5 days ago
I just love to take booking and most and put them in Definite and sending contract and really makes me happy when i am busy throughout the week. Getting to collaborate with people who you haven't meet and was good to meet them in person and get to know a lot of people around the word. The most important thing is the same guest keep coming...
Country Vanuatu
Events Coodinator
Large Hotel
9

Perfect but needs an app

F&B Sales and Event Coordinator from 500+ room Bed & Breakfast & Inn in Mountain View (United States of America)

Verified
5 days ago
I love using Tripleseat the platform has so many features for whatever you need. The educational videos and help staff in particular is the best of any company I have ever dealt with (software based or not!). The only note I have is that I wish there was an app version for when I don't have my laptop in front of me.
Country United States of America
F&B Sales and Event Coordinator
X-Large Hotel
10

The System is very user friendly and we have great support if we have any questions

Assistant Manager Fleur de Lis from 500+ room Boutique in Las Vegas (United States of America)

Verified
5 days ago
- How fast I can create Events. - The Clients can easily access their Events. - Hotel Tech support is amazing.
Country United States of America
Assistant Manager Fleur de Lis
X-Large Hotel
10

Tripleseat is a most reliable co-worker

Operations DIrector from 10 to 24 room Bed & Breakfast & Inn in Hamptons (United States of America)

Verified
5 days ago
Tripleseat is a reliable resource that never stops working and supporting our ongoing reach for client connection and growth. I love that it takes the connective processes and simplifies them into a direct link to new potential clients. The communications help is a blessing and provides us with more time to build on future projects together...
Country United States of America
Operations DIrector
Small Hotel
10

TripleSeat allows our company to stay well organized and have a uniform system to log all leads and events details.

Hotel Manager from 25-49 room Boutique in St.Michaels (United States of America)

Verified
5 days ago
TripleSeat has created a path ahead for organization for both internal use as well as client interface. We as a team have become very effective in our sales strategies and impact based on the saved efforts of organization this software provides to us. We are looking to broaden our experience and increase functionalities in this software pie...
Country United States of America
Hotel Manager
Mid-Sized Hotel
10

Best event software we've had the pleasure of using to date.

Resort manager from 100 to 199 room Bed & Breakfast & Inn in Avalon (United States of America)

Verified
5 days ago
Tripleseat is very user friendly and when you are in a field where you are using multiple software's it is very beneficial to have. Also having notifications emailed to you daily helping keep everything top of mind and organized is a plus, plus.
Country United States of America
Resort manager
Large Hotel
9

User friendly and flexible

Front desk from 50-74 room in Federal Way (United States of America)

Verified
6 days ago
We’ve been using TripleSeat for our booking software for quite some time now, and it has truly been a game changer for our team. The platform is incredibly flexible and has helped us stay organized and aligned across all employee roles. Our venue is unique—a retreat center with food service, a theater, multiple meeting spaces, and a variety...
Country United States of America
Front desk
Mid-Sized Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 24

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tripleseat has been a great partner for hotels because it brings everything for group sales and event management into one place, including leads, proposals, contracts, room blocks, and event space scheduling, which makes the whole process smoother for both staff and guests. The branded proposals, easy communication, and online signing and payment help us deliver a much more polished experience, and the PMS integrations keep room availability and rates accurate without extra work. The visual floor plan tools are especially helpful for weddings and corporate events, and the reporting features make it easier to understand where our event revenue is coming from. On top of the product itself, their team is fantastic to work with, responsive, knowledgeable, and genuinely invested in helping us succeed.

Question:

What differentiates this product or service from the competition?

Answer:

Tripleseat stands out from competitors because it truly understands the way hotels operate, especially when events and room blocks overlap, and it brings those pieces together more seamlessly than most platforms in its space. While many tools handle either event management or guest rooms well, Tripleseat combines both with a cleaner workflow, better communication tools, and much more polished client-facing documents. Its floor plan builder is easier for teams to use, its reporting is more insightful for driving group sales strategy, and its PMS integrations tend to be more reliable in day-to-day operations. What really sets them apart, though, is the team behind the product. They are incredibly responsive, collaborative, and invested in their partners’ success, which makes the experience feel more like working with an extension of your own team rather than just a software vendor.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If I could give one piece of advice to a hotelier considering Tripleseat, it would be to fully commit to using the platform across your entire events and group sales operation. The more you centralize your leads, communications, contracts, and room blocks in Tripleseat, the more value you’ll get from its workflows, reporting, and automation. It can replace a lot of manual processes and disconnected tools, but only if you lean in and let it become your single source of truth. Once your team gets comfortable with it, you’ll see how much smoother the guest experience becomes and how much time you save behind the scenes.

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Are you a consultant or vendor that recommends Tripleseat? Leave a recommendation

News

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Tripleseat

4 days ago

By adding Tripleseat’s easy-to-use lead form to their website and marketing channels, Stoney Creek made it possible for prospects to submit event inquiries in under 30 seconds

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Tripleseat

1 year ago

Tripleseat Acquires 3D Floor Plan Provider, Merri, to Revolutionize Event Management & Planning

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Tripleseat

1 year ago

Tripleseat for Hotels Teams Up with Best Western Downtown Casper Hotel in Wyoming Offering Unparalleled Group Sales and Event Planning Solutions

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Tripleseat

1 year ago

PURS Fine Hotels & Restaurants Taps Tripleseat for Hotels to Maximize Group Sales and Streamline Event Planning

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Tripleseat

1 year ago

Tripleseat Announces New Integration with Mews Property Management System

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Tripleseat

1 year ago

Tripleseat for Hotels Partners Up with Urban Cowboy Hotels to Maximize Group Bookings and Event Revenue

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Tripleseat

1 year ago

Tripleseat's 2023 Data Insights Reveal Remarkable Growth Trend with $7.3 Billion in Event Booking Revenue for Restaurant and Unique Venue Customers

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Tripleseat

1 year ago

Tripleseat Announces Strategic Acquisition of Attendease for Unparalleled Event Management Solutions

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Tripleseat

2 years ago

The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform

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Tripleseat

2 years ago

Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change

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Tripleseat

3 years ago

Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio

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Tripleseat

3 years ago

Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform

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Tripleseat

3 years ago

Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform

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Tripleseat

4 years ago

Hotel Mission de Oro Signs with Tripleseat Software

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Tripleseat

4 years ago

Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry

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Tripleseat

4 years ago

Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties

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Tripleseat

4 years ago

Hay Creek's 22 Hotel Properties Sign with Tripleseat

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Event Management Software

Support

Unverified

Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

90%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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