Ratings Snapshot
94%
Recommend
#2
Popularity index
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #2 out of 26 in Event Management Software
Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support
Tripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Tripleseat Overview
Tripleseat Overview
Tripleseat is the all-in-one sales and catering platform that helps you increase sales, without increasing your workload. Tripleseat gives you the tools to book and manage groups at your hotel with ease. With an integrated CRM, Guest Room Control, and an event platform, Tripleseat makes group sales easier, simplifies the booking process, and enables your entire team to work efficiently, from anywh...
About Tripleseat View website
Founded in 2008 | Headquarters in Concord, MA | 131 employeesTripleseat was founded in 2008 by founder and CEO, Jonathan Morse, a former VP of Sales for Starwood Hotels. He and his team of hospitality professionals, who h...
Other Products by Tripleseat
1/5
Integrates with
- Hotel Bedbanks
- Business Intelligence
- Guest Messaging Software
Need a custom integration?
What customers love about Tripleseat
94% recommend
Sales Manager from Boutique
Great tool to utilize while cross selling between multiple hotel properties. You can view all events throughout each on one calendar. User friendly and versatile. Easy to pull reports and to track each sales person, eve...
Sales Manager from Boutique
I love TripleSeat. If I could marry it, I would! It's so easy to use! Highly recommend it.
Sales Manager from Other
We have enjoyed being able to easily access our clients events from home with COVID-19. Triple seat is easy to use and you guys are always there if we have questions!
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Tripleseat is a first-class event management software that is easy to use, even if you're not tech savvy. The Tripleseat team is very supportive of their partners to get integrations up and running to offer the best possible product their customers together.
by Sandra Holland (Benbria) on October 20, 2021
See more answers (2)
Question:
What differentiates this product or service from the competition?
Answer:
With Tripleseat's easy-to-use user interface, you can easily manage multiple events. Daily digests received into your Inbox, make it easy to stay on top of your calendars and tasks. Overall, it is a great product to use, and a fantastic company to be partner with, since it adds great value to our mu...
by Sandra Holland (Benbria) on October 20, 2021
See more answers (2)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Tripleseat is an easy-to-use tool for managing multiple events in an organization. It's a great tool that has effective integrations to solve the headache of managing events to allow you to focus on what matters most!
by Sandra Holland (Benbria) on October 20, 2021
See more answers (2)
Recommended by
Sandra Holland
Marketing Manager @ Benbria
Pritesh Patel
Product Manager, Partnerships & Data Services @ ProfitSword
Pritesh Patel
Product Manager, Partnerships & Data Services @ ProfitSword
Features
- Diagramming & Floorplanning
- Seating Management
- Meal Planning
- Contact Management/CRM
- Attendee Messaging
- Event Checkin Management
- Content & File Management
- Itinerary Printouts
- Client Communication Portal
- Task Management (Tasks & Reminders)
- Lead Forms
- Customizable BEO, Proposal and Contract Documents
- PCI Compliant Payments
- eSignatures
Want to go behind the scenes and see how Tripleseat works?
Clients & references
References & testimonials
Responding to leads is so easy in addition to communicating upcoming Events & Groups with the Operation Managers thru the integration features (ie-Google Calendar). All of these resources can be "pre-...
Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big hel...
Case studies
- (VIDEO) The McKittrick Hotel/Sleep No More
- The McKittrick Hotel
- Boutique in New York
- (VIDEO) NoHo Hospitality Group
- NoHo Hospitality Group
- Boutique in New York
Awards & Certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Singapore
- United Kingdom
- France
- Canada
November 24, 2021
Tripleseat Review: Very easy to navigate and nicely organized way of keeping track of things.
Pastry Sous chef from Boutique in Austin (United States of America)
Recommend
10/10
What do you like most?
I really love how well organized the system is, making it extremely easy to keep track of reservations and events.
What do you dislike or think could be improved?
Can’t really think of anything I’m aware of that could be improved, maybe a better formatting? They could use more vibrant coloring to make tabs easier to find.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 23, 2021
Tripleseat Review: Customer Service
Director of Sales from Boutique in Westerly (United States of America)
Recommend
10/10
What do you like most?
No matter when, I get the service needed to keep moving foward, efficient and helpful. So, I can keep doing my job without worrying about the situation not getting fixed.
What do you dislike or think could be improved?
I really have nothing that I believe needs improvement, I do not like the lay out for the BEO but have learned to work around it.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 23, 2021
Tripleseat Review: The most organized and user friendly!
Marketing Director and Event Sales from Resort in Seaside Heights (United States of America)
Recommend
10/10
What do you like most?
- This website is very organized and easy to navigate -Also, User Friendly! It only took me less than an hour to learn the website all together -Convenient- ALL IN ONE PLACE! -Helpful- Vendor is hel...
What do you dislike or think could be improved?
I honestly have nothing that I would want to improved as of right now. I really think this website has it all.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 23, 2021
Tripleseat Review: Great customer service
Events Manager from Boutique in San Antonio (United States of America)
Recommend
10/10
What do you like most?
I've worked with Tripleseat at two different jobs now over a span of six years. It is easy to learn (especially with the extra training videos), easy to customize, and when you need more clarity the cus...
What do you dislike or think could be improved?
One improvement I would love to see is a way to separate the room booking revenue from the events revenue. On our property, these are considered very different and it would help me in my meetings to be ab...
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
November 23, 2021
Tripleseat Review: Great CRM Solution!
Corporate Director of Sales from Branded in Itasca (United States of America)
Recommend
10/10
What do you like most?
While the product itself is great, the thing I enjoy most about Tripleseat is the support team that comes with your subscription. They're AMAZING. Our onboarding support was really hands on and quick to r...
What do you dislike or think could be improved?
Some of the reporting functionality is still a little behind, but they're actually in the process of making improvements to that now and are soliciting client feedback to ensure that it matches our needs....
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 23, 2021
Tripleseat Review: Love Tripleseat
Hotel General Manager from Boutique in Las Vegas (United States of America)
Recommend
10/10
What do you like most?
I love that I can connect the events to my Google calendar and the front desk's so we all know when an event is happening on property.
What do you dislike or think could be improved?
It is works perfectly, I have no recommendations at this time. I am mostly on the receiving end of the benefits of Tripleseat. It's our events manager that uses Tripleseat mpst of the time.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
Pricing
Tripleseat hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
Recent press releases
Resources & reports
Tripleseat doesn’t have any free e-books or reports available
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Director of Sales from Boutique
A great software to keep our events in check. Allows us to store databases and link our systems with other outlets within the group. Everyone can share relevant information and keeps the team updated on deadlines and p...