Catering & Sales Manager

8 months ago

Verified

... Wonderful experience with TS team! ...

Catering & Sales Manager

8 months ago

Verified

... Wonderful experience with TS team! ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal ...

Catering & Sales Manager

8 months ago

Verified

... Virtually nothing - you've thought of it all! I was just joking about this with my account manager on our last call - every time I think "there should be an easier way to do this" I ask and find out there IS. Again, the people at Tripleseat have thought of everything! As she mentioned to me, it helps that the team is comprised of event professionals, so they all think the way Tripleseat's average user does in the field. The hardest thing about Tripleseat is learning all the different ways it can benefit your particular business needs. It is only a matter of taking time for my team to sit down and learn the functionalities that can make our tasks easier. Thank you for providing useful ...

FD

2 months ago

Verified

... For our properties, TripleSeat streamlines operations by keeping all event details, communications, and documents in one place, making coordination smooth and efficient. Its user-friendly interface ...

FD

2 months ago

Verified

... For our properties, TripleSeat streamlines operations by keeping all event details, communications, and documents in one place, making coordination smooth and efficient. Its user-friendly interface ...

FD

2 months ago

Verified

... For our properties, TripleSeat streamlines operations by keeping all event details, communications, and documents in one place, making coordination smooth and efficient. Its user-friendly interface and automated tools help save time, improve accuracy, and enhance client communication, leading to better guest experiences. Plus, its reporting features give us insights into financials and performance, helping you stay ...

FD

2 months ago

Verified

... Tripleseat is just the perfect solution to our management needs with groups and events. Keeping track of upcoming events, payments, which spaces are booked already and also tracking prospective groups versus those already signed makes our work ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and others popular programs that help in team ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for managing recurring bookings. Each time we need to create a similar booking, we have to start from scratch, adding extra time to our workflow. This can lead to frustration, especially during busy seasons when time is of the essence. Furthermore, the requirement for a booking to be made on the hotel side first adds an unnecessary step that can slow down the process when we’re finalizing details with clients. This extra layer sometimes creates confusion, particularly for clients who are eager to confirm their reservations. Additionally, it can complicate communication ...

Assistant Director of Event Sales

2 months ago

Verified

... The tech support is great when you create a ticket online. When I call the support line, I've never been able to talk to a person- the line always sends me to voicemail. I wish the phone support was ...

Assistant Director of Event Sales

2 months ago

Verified

... The tech support is great when you create a ticket online. When I call the support line, I've never been able to talk to a person- the line always sends me to voicemail. I wish the phone support was ...

Sales Director

2 months ago

Verified

... I appreciate the platform overall, however, what makes Tripleseat stand above other CRM and Event Planning software we use is the excellent customer service. Prompt confirmations of receiving work ...

General Manager

2 months ago

Verified

... While I love the idea of using Tripleseat of both events AND room blocks, we have unfortunately not been able to successfully integrate with our hotel pms system, Opera Cloud. I am not sure which ...

Senior Manager, Systems and Applications

2 months ago

Verified

... We love the fact that we increased our business lead’s significantly. We now receive more than 50% of our leads directly through the platform. We used to have a manual process to create BEOs and were able to completely automate this through the system. Our communication ...

Director, Pastoral Center

2 months ago

Verified

... From our first inquiry until implementation was complete, the process of acquiring and implementing TripleSeat was smooth, professional, efficient and effective. The functionality was as promised and ...

Events Manager

2 months ago

Verified

... I'd love to have a more fluid system between TS and Maestro. Right now we do not use the guest rooms portion of triple seat as fully as we could if it was integrated with Maestro. Because it's still really only a one-sided flow of information we have not yet integrated TS with Maestro - instead we upload all of our contracted rooms manually because we can't take the risk of information being edited in TS or Maestro but not on the other side. This leads to the possibility of double booking people so we just continue to do everything ourselves. Also very interested to see if the floor planning system is better in TS than using a different system. It would be so great to use a floorplanner build to compliment the unctioning of triple seat instead of using a more difficult program, saving each plan and uploading it every time there is a new version.Report building is sometimes overwhelming and confusing ...

Catering Sales Manager

2 months ago

Verified

... I need to do more research on how to navigate this, but the only thing I can think of is improving the process of adding certain things such as spaces, or drop down options, etc. I get ooverwhelmed easily, and while Tripleseat has allowed me to really maintain that, sometimes I need a clear overview ...

Vice President Sales

2 months ago

Verified

... Implementing an Inventory tracker to be used through pick lists for event set ups vs inventory on hand and on property. ...

Catering Sales Coordinator

2 months ago

Verified

... Not blind copying the contacts on the account to whom we're having discussions with so they know who all is receiving their comms. When searching through pages of contacts or leads & we open one & go ...

Sales Manager

2 months ago

Verified

... Tripleseat is super user friendly and very easy to learn. Support team is also very quick to respond and thorough. Onboarding process was great, we had a woman come to our property for a day or two ...

Sales Operations Manager

2 months ago

Verified

... I really like the live document style of the BEO so the client always has the most up to date version no matter which email they open. I love knowing that they received and/or opened my communication ...

Sales Operations Manager

2 months ago

Verified

... I really like the live document style of the BEO so the client always has the most up to date version no matter which email they open. I love knowing that they received and/or opened my communication as soon as I send it as well. I also really enjoy that you can have linked conversations attached to each document, in case you want to keep them specific and tailored. I really look forward to seeing what MERRI does! Floorplans with depth are the real missing piece for us as a wedding venue right now. Lead generation is quick and easy when you may be entering from a phone ...

Sales Operations Manager

2 months ago

Verified

... I really like the live document style of the BEO so the client always has the most up to date version no matter which email they open. I love knowing that they received and/or opened my communication ...

Restaurant Manager

2 months ago

Verified

... It would be nice to have some triple seat staff or triple seat videos to offer coaching after the training is offered. That or examples that apply to particular styles of venues, like weddings, major ...

Restaurant Manager

2 months ago

Verified

... It would be nice to have some triple seat staff or triple seat videos to offer coaching after the training is offered. That or examples that apply to particular styles of venues, like weddings, major ...

Restaurant Manager

2 months ago

Verified

... I like that all of our hotels major events can be found in one location and broken down by venue costs equipment people assigned, etc. ...

Restaurant Manager

2 months ago

Verified

... It would be nice to have some triple seat staff or triple seat videos to offer coaching after the training is offered. That or examples that apply to particular styles of venues, like weddings, major ...

Wedding coordinator

1 months ago

Verified

... Helpful is keeping events organzied and obvious for other staff members ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contract ...

Sales and Marketing Manager

1 months ago

Verified

... I’d love the ability to link multiple events to a single BEO like you can in Delphi. For example, linking a cocktail hour and dinner to one BEO. I think the picklist feature could be improved. ...

Sales and Marketing Manager

1 months ago

Verified

... I’d love the ability to link multiple events to a single BEO like you can in Delphi. For example, linking a cocktail hour and dinner to one BEO. I think the picklist feature could be improved. Having a central menu where you can use the same item in multiple menus would be helpful. There are some menu items that we use for multiple event events, and it would be helpful to not have to update them on multiple menus. The file ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel our DocuSign account since Tripleseat takes care of e-signature’s and collecting credit card information. I also like the ease ...

Event Sales Manager

1 months ago

Verified

... In the discussion template in Tripleseat, our clients or our teams sometimes don't recieve emails. Sometimes it gets stuck in junk, or sometimes it doesn't even land in the inbox. This has been very troubling as we get complaints of slow ...

Event Sales Manager

1 months ago

Verified

... In the discussion template in Tripleseat, our clients or our teams sometimes don't recieve emails. Sometimes it gets stuck in junk, or sometimes it doesn't even land in the inbox. This has been very ...

Event Sales Manager

1 months ago

Verified

... In the discussion template in Tripleseat, our clients or our teams sometimes don't recieve emails. Sometimes it gets stuck in junk, or sometimes it doesn't even land in the inbox. This has been very ...

Event Sales Manager

1 months ago

Verified

... In the discussion template in Tripleseat, our clients or our teams sometimes don't recieve emails. Sometimes it gets stuck in junk, or sometimes it doesn't even land in the inbox. This has been very ...

Wedding Planner

1 months ago

Verified

... It has been great to review the self help clips and to be able to talk to a agent when needed. ...

Guest Services Associate and Event PLanner

1 months ago

Verified

... The thing I like most about Tripleseat is the automated tasks. Creating an automated task to check in 2 weeks before an event occurs to make sure details are in place and correct has saved me time ...

Director of Sales

1 months ago

Verified

... They are Creative, helpful to work with, they speak HOTEL Language not just food and beverage. Quick responses and reviews Event management is streamed lined and efficient and easier use. ...

Group Director of Sales

11 months ago

Verified

... *The ability to streamline all departments using a cloud-based leads and event management platform. *Payment integration with Stripe, alleviating double-handling of payments *MICE pipeline ...

Group Director of Sales

11 months ago

Verified

... *The ability to streamline all departments using a cloud-based leads and event management platform. *Payment integration with Stripe, alleviating double-handling of payments *MICE pipeline ...

DOSM

9 months ago

Verified

... I absolute love all the time Tripleseat saves me when sending contracts and especially BEOs. Click click click : gone ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to review your needs any time is truly unique and not a detail that should be overlooked. The TS team is always available to help, and this is invaluable when it comes to creating efficiencies in my team's booking process. How many other tools come with a representative that can personally answer your questions any time? Every time I speak with my account manager, I learn ...

FD

2 months ago

Verified

... Tripleseat is just the perfect solution to our management needs with groups and events. Keeping track of upcoming events, payments, which spaces are booked already and also tracking prospective ...

FD

2 months ago

Verified

... Tripleseat is just the perfect solution to our management needs with groups and events. Keeping track of upcoming events, payments, which spaces are booked already and also tracking prospective ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for managing recurring bookings. Each time we need to create a similar booking, we have to start from scratch, adding extra time to our workflow. This can lead to frustration, especially during busy seasons when time is of the essence. Furthermore, the requirement for a booking to be made on the hotel side first adds an unnecessary ...

Assistant Director of Event Sales

2 months ago

Verified

... The tech support is great when you create a ticket online. When I call the support line, I've never been able to talk to a person- the line always sends me to voicemail. I wish the phone support was ...

Conference Service Manager

2 months ago

Verified

... I don't know how I would manage multiple events at multiple properties without Tripleseat. Tripleseat makes organizing and detailing easy. Bonus that you can also take payments through Tripleseat. ...

Conference Service Manager

2 months ago

Verified

... I don't know how I would manage multiple events at multiple properties without Tripleseat. Tripleseat makes organizing and detailing easy. Bonus that you can also take payments through Tripleseat. ...

Conference Service Manager

2 months ago

Verified

... I don't know how I would manage multiple events at multiple properties without Tripleseat. Tripleseat makes organizing and detailing easy. Bonus that you can also take payments through Tripleseat. ...

2 months ago

Verified

... I like how all the information has a location to go, creating BEOs filled with various minuscule yet pertinent information can be a recipe for disaster, but using TripleSeat makes all the information easily ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat Event Software we are now able to easily keep track of all of our event leads and bookings, and we have access to many useful reports. I like being able to see all of our events and their statuses on the calendar page, so that I can see the big picture for the each month. I also find it helpful that when you are reviewing a specific lead, on the side of the screen you can see any other bookings/leads for the same date. This makes it almost impossible to double book your spaces. Another great feature is that our team has the ability to communicate internally directly through Tripleaseat, and also seperarely communciate as a group with the clients ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat ...

Senior Manager, Systems and Applications

2 months ago

Verified

... We love the fact that we increased our business lead’s significantly. We now receive more than 50% of our leads directly through the platform. We used to have a manual process to create BEOs and were able to completely automate ...

Business Development Executive

2 months ago

Verified

... While updating the system we had a lot of teething issues. The picklist was not matching as we were inserting it into our event orders, this causes extra delays in our work processes having to ...

Director, Pastoral Center

2 months ago

Verified

... From our first inquiry until implementation was complete, the process of acquiring and implementing TripleSeat was smooth, professional, efficient and effective. The functionality was as promised and ...

Events Manager

2 months ago

Verified

... I love that this is user friendly and almost "fun" to use. It's enjoyable to be working in TS daily. It also streamlines so much. It is easy to get all of our teams onto TS as well so that everyone ...

Sales Manager

2 months ago

Verified

... It would be great if the beos can be copied from one to another group with all the items from the picklists. ...

Event Services Manager

2 months ago

Verified

... Ease of use, streamlined to connect with multiple programs.Ability to send contract links to clients and update event orders very easily for clients to see. ...

Sales Manager

2 months ago

Verified

... Tripleseat is super user friendly and very easy to learn. Support team is also very quick to respond and thorough. Onboarding process was great, we had a woman come to our property for a day or two who did a full training, which was great because we were able to use the system and ask questions in real time. Also, the email support staff are always very helpful, friendly, and responsive. I like the layout of the website which is very easy to navigate. I love that Tripleseat has an option to merge contacts ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menus has changed. Before, when I would search for something, it would be super easy to find. Now, when I search for items on the menu, a bunch of options pop up that are nothing like what I typed. it would be great to have a function when creating accounts ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menus has changed. Before, when I would search for something, it would be super easy to find. Now, when I search for items on the menu, a bunch of options pop up that are nothing like what I typed. it would be great to have a function when creating accounts or contacts that automatically searches for duplicates ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menus has changed. Before, when I would search for something, it would be super easy to find. Now, when I search for items on the menu, a bunch of options pop up that are nothing like what I typed. it would be great to have a function when creating accounts or contacts that automatically ...

Sales Operations Manager

2 months ago

Verified

... The BEO format could be a bit better, and better updating in the fields that were filled out during the lead process- they are not updating with adjusted counts. I believe better floorplans would certainly help, or ability to make any at all with or without use of MERRI software. That option is so new no one is really able to comment on it yet, but I hope it fills the big floorplan void soon. I also really wish that there was a mobile friendly version of the management software for users on the go. Some of us use ipads and some use phones a lot. Lastly, I think if they integrated with AI a bit to "see" what is being said in the event forms, it may eliminate the number or solicitations that come through there posing as events. Each one has to be "lost" because it cannot be flagged or identified as false ...

Wedding coordinator

1 months ago

Verified

... Condense steps when creating events. If I didn't have to repeat the same step over and over within an event that would be great. ...

Group Sales Manager

1 months ago

Verified

... Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our ...

Group Sales Manager

1 months ago

Verified

... Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel our DocuSign account since Tripleseat takes care of e-signature’s and collecting credit card information. I also like the ease of receiving inquiries ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Gener ...

Sales and Marketing Manager

1 months ago

Verified

... More cost effective than an assistant ...

Sales and Marketing Manager

1 months ago

Verified

... More cost effective than an assistant ...

General Manager

1 months ago

Verified

... Tripleseat offers streamlined event booking, sales automation, client management, reporting tools, integrations, mobile access, and efficient communication. Quick & seamless process! It allows our ...

General Manager

1 months ago

Verified

... Tripleseat simplifies the booking process, enabling our users to track and manage inquiries, reservations, and event details all in one platform. ...

Director of Sales

1 months ago

Verified

... They are Creative, helpful to work with, they speak HOTEL Language not just food and beverage. Quick responses and reviews Event management is streamed lined and efficient and easier use. ...

Manager

1 months ago

Verified

... It needs to be more personalized - and more user friendly for the company, to be able to move things around between bookings and events. Currently you need to cut and paste (if it allows that!) and to be rewritten between the different inputs. Excel spreadsheets should easily be compatible for information to be added instead of having to do individual ...

Group Director of Sales

11 months ago

Verified

... *The ability to streamline all departments using a cloud-based leads and event management platform. *Payment integration with Stripe, alleviating double-handling of payments *MICE pipeline ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... In the hotel software, I will look for a way that we can do integration with regular software that chain hotels may have already established. For example, the Hyatt hotels won't allow lead forms to ...

Sales Director

2 months ago

Verified

... Tripleseat Support ...

Sales Director

2 months ago

Verified

... I appreciate the platform overall, however, what makes Tripleseat stand above other CRM and Event Planning software we use is the excellent customer service. Prompt confirmations of receiving work tickets and usually within a couple hours the issues are resolved, including creating custom templates that are often too time ...

Sales Director

2 months ago

Verified

... Tripleseat Support ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same window, so if Im working on an email and need to click on a previous event brochure hyperlink in the same email thread, my email progress is gone. Please always default on having links open in separate tabs when clicking on them within the Tripleseat platform. In addition, we recently added on Triplseat Floorplans, but the process to be onboarded is a bit ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same window, so if Im working on an email and need to click on a previous event brochure hyperlink in the same email thread, my email progress is gone. Please always default on having links open in separate tabs when clicking on them within the Tripleseat platform. In addition, we recently added on Triplseat Floorplans, but the process ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same window, so if Im working on an email and need to click on a previous event brochure hyperlink in the same email thread, my email progress is gone. Please always default on having links open in separate tabs when clicking on them within the Tripleseat platform. In addition, we recently added on Triplseat Floorplans, but the process to be onboarded is a bit daunting and time consuming for our properties. It would be great for the price we are paying to have someone be available locally to come out do the measurements to fully integrate our spaces into digital floorpans. We would be willing to pay additional amount for this service as Im sure would other properties. I have yet to get everything completed ...

Director of Sales & Marketing

2 months ago

Verified

... Amazing software with wonderful customer service and great integrations! ...

Director of Sales & Marketing

2 months ago

Verified

... While there are wonderful integrations, not directly integrating with Quickbooks or HubSpot is quite disappointing. The reporting could use some more dynamic options as well. We are a bit limited on ...

Director of Sales & Marketing

2 months ago

Verified

... While there are wonderful integrations, not directly integrating with Quickbooks or HubSpot is quite disappointing. The reporting could use some more dynamic options as well. We are a bit limited on ...

Director of Sales & Marketing

2 months ago

Verified

... Amazing software with wonderful customer service and great integrations! ...

Director of Sales & Marketing

2 months ago

Verified

... While there are wonderful integrations, not directly integrating with Quickbooks or HubSpot is quite disappointing. The reporting could use some more dynamic options as well. We are a bit limited on ...

Director of Sales & Marketing

2 months ago

Verified

... While there are wonderful integrations, not directly integrating with Quickbooks or HubSpot is quite disappointing. The reporting could use some more dynamic options as well. We are a bit limited on ...

2 months ago

Verified

... The pick list formats, they are not super intuitive and appear much larger than they need to be. I also think the platform communicating with other softwares, the integration continues to be a bit of ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat Event Software we are now able to easily keep track of all of our event leads and bookings, and we have access to many useful reports. I like being able to see all of our events and their statuses on the calendar page, so that I can see the big picture for the each month. I also find it helpful that when you are reviewing a specific lead, on the side of the screen you can see any other bookings/leads for the same date. This makes it almost impossible to double book your spaces. Anot ...

General Manager

2 months ago

Verified

... While I love the idea of using Tripleseat of both events AND room blocks, we have unfortunately not been able to successfully integrate with our hotel pms system, Opera Cloud. I am not sure which side the issues are on, but the room blocks we create in Tripleseat do not always transfer over to Opera and vise versa. So, we have had instances where rooms ...

General Manager

2 months ago

Verified

... While I love the idea of using Tripleseat of both events AND room blocks, we have unfortunately not been able to successfully integrate with our hotel pms system, Opera Cloud. I am not sure which ...

Wedding & Event Sales Manager

2 months ago

Verified

... The integration and interfaces with PMS systems and confirming compatibility before allowing a hotel property to sign up for services. ...

Wedding & Event Sales Manager

2 months ago

Verified

... The integration and interfaces with PMS systems and confirming compatibility before allowing a hotel property to sign up for services. ...

Senior Manager, Systems and Applications

2 months ago

Verified

... We appreciathat more integrations are now available and that there are more improvements coming. PMS integration for events would be a great feature to have, not only group room revenue. Hopefully it ...

Director, Pastoral Center

2 months ago

Verified

... From our first inquiry until implementation was complete, the process of acquiring and implementing TripleSeat was smooth, professional, efficient and effective. The functionality was as promised and just what we were looking for. Implementation was completed without interrupting our business ...

Events Manager

2 months ago

Verified

... I love that this is user friendly and almost "fun" to use. It's enjoyable to be working in TS daily. It also streamlines so much. It is easy to get all of our teams onto TS as well so that everyone ...

Front Desk Clerk

2 months ago

Verified

... Ease of use, allows you to keep all files and responses in one place. Integrates with most software we use ...

Director of Sales

2 months ago

Verified

... Communication/Integration with PMS and billing systems. Understand the reasons why hotels don't use TripleSeat for billing and strategize a solution. Are there opportunities for TripleSeat to become ...

Reservations Manager

2 months ago

Verified

... Calendar integration when managing multiple properties. Each property should have a designation in google calendar and we should be able to share the cal with the individual properties. Also as of ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menus has changed. Before, when I would search for something, it would be super easy to find. Now, when I search for items on the menu, a bunch of options pop up that are nothing like what I typed. it would be great to have a function when creating accounts or contacts that automatically searches for duplicates. Finally, I wish that phone ...

Group Sales Manager

1 months ago

Verified

... My only wish is that TripleSeat would integrate with our property management system (Room Master). Because we don't integrate, it does take a bit more time to go through and make sure I have the ...

Group Sales Manager

1 months ago

Verified

... Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our space so easy! The wide range of reports available are also extremely helpful to understand where bookings are coming from and where you can improve. Being able to set goals for each individual sales person is key to ensure everyone is on the right track for the year ahead ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see update ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integ ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an ...

Event Sales Manager

1 months ago

Verified

... In the discussion template in Tripleseat, our clients or our teams sometimes don't recieve emails. Sometimes it gets stuck in junk, or sometimes it doesn't even land in the inbox. This has been very ...

Manager

1 months ago

Verified

... It needs to be more personalized - and more user friendly for the company, to be able to move things around between bookings and events. Currently you need to cut and paste (if it allows that!) and to be rewritten between the different inputs. Excel ...

Manager

1 months ago

Verified

... Tripleseat provides a platform both for the client and the company, to have access to the same things in the same format. With costs included for decision making by the client. ...

Manager

1 months ago

Verified

... It needs to be more personalized - and more user friendly for the company, to be able to move things around between bookings and events. Currently you need to cut and paste (if it allows that!) and to be rewritten between the different ...

Group Director of Sales

11 months ago

Verified

... *Forwarding options for discussions between sales and the customer *Potential to be a fully functioning CRM, offering a multipurpose solution. ...

DOSM

9 months ago

Verified

... Tripleseat Wonderland ...

DOSM

9 months ago

Verified

... I absolute love all the time Tripleseat saves me when sending contracts and especially BEOs. Click click click : gone ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to review your needs any time is truly ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to review your needs any time is truly ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to review your needs any time is truly unique and not a detail that should be overlooked. The TS team is always available to help, and this is invaluable ...

FD

2 months ago

Verified

... For our properties, TripleSeat streamlines operations by keeping all event details, communications, and documents in one place, making coordination smooth and efficient. Its user-friendly interface ...

FD

2 months ago

Verified

... For our properties, TripleSeat streamlines operations by keeping all event details, communications, and documents in one place, making coordination smooth and efficient. Its user-friendly interface ...

FD

2 months ago

Verified

... For our properties, TripleSeat streamlines operations by keeping all event details, communications, and documents in one place, making coordination smooth and efficient. Its user-friendly interface ...

FD

2 months ago

Verified

... For our properties, TripleSeat streamlines operations by keeping all event details, communications, and documents in one place, making coordination smooth and efficient. Its user-friendly interface and automated tools help save time, improve accuracy, and enhance client communication, leading to better ...

FD

2 months ago

Verified

... While the product is already outstanding, every program has room to grow and I'd like to see some features that allow us to customize our documents a bit more. In addition showcasing our room blocks ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... In the hotel software, I will look for a way that we can do integration with regular software that chain hotels may have already established. For example, the Hyatt hotels won't allow lead forms to be added under their website due to company ...

Director of Events

2 months ago

Verified

... A Dream come True for all Event Sales Manager ...

Area Sales Manager

2 months ago

Verified

... There are some redundant steps in the Convert to Booking /Convert to Event Action. Also, TS shouldn't let you skip to Convert to Event before Converting to Booking when you technically will have to have that in there first to have it appear ...

Director of Catering

2 months ago

Verified

... I've found Tripleseat to be an invaluable tool for managing our events. The standout feature for me is the incredible reporting and customization options. Being able to generate tailored reports helps us analyze our performance and make data-driven decisions. The ability to track event details and customer preferences in one centralized location allows our team to provide personalized service that keeps clients coming back. The interface is also user-friendly, which makes onboarding new staff a breeze. It minimizes the learning curve and allows our team to focus on what they do best—creating memorable experiences for our clients. The calendar view is particularly useful, as it gives us a quick snapshot of upcoming events and potential scheduling conflicts. This functionality not only helps with planning but also ensures that we can anticipate client needs ahead of time. Additionally, the integration with other software tools has streamlined our processes, making it easier to handle everything from initial inquiries to post-event follow-ups. Overall, Tripleseat has improved our efficiency and enhanced ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for managing recurring bookings. Each time we need to create a similar booking, we have to start from scratch, adding extra time to our workflow. This can lead to frustration, especially during busy seasons when time is of the essence. Furthermore, the requirement for a booking to be made on the hotel side first adds an unnecessary step that can slow down the process when we’re finalizing details with clients. This extra layer sometimes creates confusion, particularly for clients who are eager to confirm their reservations. Additionally, it can complicate communication between the event team and hotel staff, making collaboration less efficient. Streamlining this process could significantly improve our efficiency and enhance the overall client experience. Making these adjustments would not only save time but also foster stronger ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same window, so if Im working on an email and need to click on a previous event brochure hyperlink in the same email thread, my email progress is gone. Please always default on having links open in separate tabs when clicking on them within the Tripleseat platform. In addition, we recently added on Triplseat Floorplans, but the process to be onboarded is a bit daunting and time consuming for our properties. It would be great for the price we are pay ...

Director of Sales & Marketing

2 months ago

Verified

... I love how versatile Tripleseat is and how seamless they have made our operations. They are there to help at every corner and keep coming up with helpful and innovative features. We love Tripleseat! ...

Conference Service Manager

2 months ago

Verified

... It would be amazing if Tripleseat included Floor Plans as a complimentary service. Otherwise, all is good on my end! ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat ...

General Manager

2 months ago

Verified

... While I love the idea of using Tripleseat of both events AND room blocks, we have unfortunately not been able to successfully integrate with our hotel pms system, Opera Cloud. I am not sure which side the issues are on, but the room blocks we create in Tripleseat do not always transfer over to Opera and vise versa. So, we have had instances where rooms are held in Tripleseat, that do not transfer to Opera, and then the rooms that should be held for a group end up being booked. Because of this, we are no longer using Tripleseat for our room blocks. We have contacted Tripleseat support and Opera support regarding these issues, and we have not been able to find a solution. If we could get this side of Tripleseat/Opera to work, then it would be really great to be able to see our events and room blocks all in the same place, and I imagine the reporting side of things would be very helpful too, being able to forecast ...

Wedding & Event Sales Manager

2 months ago

Verified

... Nice overall but some issues with hotel PMS system ...

Senior Manager, Systems and Applications

2 months ago

Verified

... We love the fact that we increased our business lead’s significantly. We now receive more than 50% of our leads directly through the platform. We used to have a manual process to create BEOs and ...

Senior Manager, Systems and Applications

2 months ago

Verified

... We love the fact that we increased our business lead’s significantly. We now receive more than 50% of our leads directly through the platform. We used to have a manual process to create BEOs and ...

Catering Sales Manager

2 months ago

Verified

... Tripleseat has allowed me to manage various detailed events in a seamless manner that gets the job done quickly and effectively. With booking multiple events within a single booking, it can be overwhelming, but with Tripleseat I am able to oversee everything and stay organized, while communicating effectively with the clients ...

Catering Sales Manager

2 months ago

Verified

... Tripleseat has allowed me to manage various detailed events in a seamless manner that gets the job done quickly and effectively. With booking multiple events within a single booking, it can be overwhelming, but with Tripleseat I am able to oversee everything and stay organized, while communicating effectively with the clients. I love this platform! Clients have complimented how organized I am while planning their events, and I give all credit to tripleseat. I seriously ...

Catering Sales Manager

2 months ago

Verified

... Tripleseat has allowed me to manage various detailed events in a seamless manner that gets the job done quickly and effectively. With booking multiple events within a single booking, it can be overwhelming, but with Tripleseat I am able to oversee everything and stay organized, while communicating effectively with the clients. I love this platform! Clients have complimented how organized I am while planning their events, and I give ...

Catering Sales Manager

2 months ago

Verified

... Tripleseat has allowed me to manage various detailed events in a seamless manner that gets the job done quickly and effectively. With booking multiple events within a single booking, it can be overwhelming, but with Tripleseat I am able to oversee everything and stay organized, while communicating effectively with the clients. I love this platform! Clients have complimented how organized I am while planning their events, and I give all credit to tripleseat. I seriously cannot imagine ...

Catering Sales Manager

2 months ago

Verified

... Tripleseat has allowed me to manage various detailed events in a seamless manner that gets the job done quickly and effectively. With booking multiple events within a single booking, it can be ...

Catering Sales Manager

2 months ago

Verified

... Tripleseat has allowed me to manage various detailed events in a seamless manner that gets the job done quickly and effectively. With booking multiple events within a single booking, it can be overwhelming, but with Tripleseat I am able to oversee everything and stay organized, while communicating effectively with the clients. I love this platform! Clients have complimented how organized I am while planning their events, and I give all credit to tripleseat. I seriously cannot ...

Catering Sales Manager

2 months ago

Verified

... Extremely User Friendly Platform ...

Catering Sales Manager

2 months ago

Verified

... Extremely User Friendly Platform ...

Front Desk Clerk

2 months ago

Verified

... More two way integrations. Better reporting features. Would prefer to have additional comparison reporting features available other than year over year. ...

Vice President Sales

2 months ago

Verified

... This CRM platform is THE easiest I have ever encountered. After 30 years in the industry and using over 12 different systems, i absolutely recommend this system to anyone for events. ...

Sales Manager

2 months ago

Verified

... The only improvements that I would like to see is more updates on how to streamline reports for sales information and more automation in the tasks that are performed weekly and daily while in the ...

Sales Director

2 months ago

Verified

... I like the layout once it is built. I like that the client sees a banquet event agreement with our logo and it looks professional. It is frustrating to be building a banquet event agreement and find ...

Sales Director

2 months ago

Verified

... Event Management is easy enough to work with but I don't like the way it is hard to get to where to make changes as you build beos. ...

Sales Director

2 months ago

Verified

... Event Management is easy enough to work with but I don't like the way it is hard to get to where to make changes as you build beos. ...

Restaurant Manager

2 months ago

Verified

... Still working on it but it seems to be working well ...

Restaurant Manager

2 months ago

Verified

... It would be nice to have some triple seat staff or triple seat videos to offer coaching after the training is offered. That or examples that apply to particular styles of venues, like weddings, major ...

Restaurant Manager

2 months ago

Verified

... I like that all of our hotels major events can be found in one location and broken down by venue costs equipment people assigned, etc. ...

Group Sales Manager

1 months ago

Verified

... Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel our DocuSign account since Tripleseat takes care of e-signature’s and collecting credit card information. I also like the ease of receiving inquiries ...

Event Sales Manager

1 months ago

Verified

... Tripleseat is very simple and straightforward to understand. The live links help our team members stay up to date and change details whenever. It's a great plus that there's unlimited users. ...

General Manager

1 months ago

Verified

... Tripleseat simplifies the booking process, enabling our users to track and manage inquiries, reservations, and event details all in one platform. ...

General Manager

1 months ago

Verified

... Not many issues to mention, but could benefit from a more intuitive interface, additional customizations, and enhanced integrations. Great software! ...

General Manager

1 months ago

Verified

... Tripleseat simplifies the booking process, enabling our users to track and manage inquiries, reservations, and event details all in one platform. ...

Director of Sales

1 months ago

Verified

... They are Creative, helpful to work with, they speak HOTEL Language not just food and beverage. Quick responses and reviews Event management is streamed lined and efficient and easier use. ...

Manager

1 months ago

Verified

... Tripleseat provides a platform both for the client and the company, to have access to the same things in the same format. With costs included for decision making by the client. ...

Group Director of Sales

11 months ago

Verified

... *The ability to streamline all departments using a cloud-based leads and event management platform. *Payment integration with Stripe, alleviating double-handling of payments *MICE pipeline management, with all customer ...

Group Director of Sales

11 months ago

Verified

... *Forwarding options for discussions between sales and the customer *Potential to be a fully functioning CRM, offering a multipurpose solution. ...

DOSM

9 months ago

Verified

... More possibilities to separate room and F&B blocks. As in contracting, invoicing, billing... All fully separate. Also, lead dashboard should have a room ADR area to be filled out as well. ...

DOSM

9 months ago

Verified

... More possibilities to separate room and F&B blocks. As in contracting, invoicing, billing... All fully separate. Also, lead dashboard should have a room ADR area to be filled out as well. ...

DOSM

9 months ago

Verified

... More possibilities to separate room and F&B blocks. As in contracting, invoicing, billing... All fully separate. Also, lead dashboard should have a room ADR area to be filled out as well. ...

DOSM

9 months ago

Verified

... I absolute love all the time Tripleseat saves me when sending contracts and especially BEOs. Click click click : gone ...

DOSM

9 months ago

Verified

... More possibilities to separate room and F&B blocks. As in contracting, invoicing, billing... All fully separate. Also, lead dashboard should have a room ADR area to be filled out as well. ...

DOSM

9 months ago

Verified

... More possibilities to separate room and F&B blocks. As in contracting, invoicing, billing... All fully separate. Also, lead dashboard should have a room ADR area to be filled out as well. ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to review your needs any time is truly unique and not a detail that should be overlooked. The TS team is always available to help, and this is invaluable when it comes to creating ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to review your needs any time is truly ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager ...

FD

2 months ago

Verified

... For our properties, TripleSeat streamlines operations by keeping all event details, communications, and documents in one place, making coordination smooth and efficient. Its user-friendly interface ...

FD

2 months ago

Verified

... For our properties, TripleSeat streamlines operations by keeping all event details, communications, and documents in one place, making coordination smooth and efficient. Its user-friendly interface and automated tools help save time, improve ...

FD

2 months ago

Verified

... When I create an event, I input the start and end date and time, but it doesn't carry forward into our events table or the contract. For example, if a room block starts on a Monday at 10am and ends ...

FD

2 months ago

Verified

... For our properties, TripleSeat streamlines operations by keeping all event details, communications, and documents in one place, making coordination smooth and efficient. Its user-friendly interface ...

FD

2 months ago

Verified

... For our properties, TripleSeat streamlines operations by keeping all event details, communications, and documents in one place, making coordination smooth and efficient. Its user-friendly interface ...

FD

2 months ago

Verified

... Tripleseat is just the perfect solution to our management needs with groups and events. Keeping track of upcoming events, payments, which spaces are booked already and also tracking prospective ...

FD

2 months ago

Verified

... Tripleseat is just the perfect solution to our management needs with groups and events. Keeping track of upcoming events, payments, which spaces are booked already and also tracking prospective ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... In the hotel software, I will look for a way that we can do integration with regular software that chain hotels may have already established. For example, the Hyatt hotels won't allow lead forms to ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... A Dream come True for all Event Sales Manager ...

Director of Events

2 months ago

Verified

... A Dream come True for all Event Sales Manager ...

Area Sales Manager

2 months ago

Verified

... User friendly not so many clicks to complete a task. Easy to find features to use even if you didn't think of it yourself TripleSeat has it and will make you say..."Oh yeah, that makes it easier" ...

Area Sales Manager

2 months ago

Verified

... There are some redundant steps in the Convert to Booking /Convert to Event Action. Also, TS shouldn't let you skip to Convert to Event before Converting to Booking when you technically will have to ...

Area Sales Manager

2 months ago

Verified

... There are some redundant steps in the Convert to Booking /Convert to Event Action. Also, TS shouldn't let you skip to Convert to Event before Converting to Booking when you technically will have to ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for ...

Director of Catering

2 months ago

Verified

... I've found Tripleseat to be an invaluable tool for managing our events. The standout feature for me is the incredible reporting and customization options. Being able to generate tailored reports helps us analyze our performance and make data-driven decisions. The ability to track event details and customer preferences in one centralized location allows our team to provide personalized service that keeps clients coming back. The interface is also user-friendly, which makes onboarding new staff a breeze. It minimizes the learning curve and allows our team to focus on what they do best—creating memorable experiences for our clients. The calendar view is particularly useful, as it gives us a quick snapshot of upcoming events and potential scheduling conflicts. This functionality not only helps with planning but also ensures that we can anticipate client needs ahead of time. Additionally, the integration with other software tools has streamlined our process ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for managing recurring bookings. Each time we need to create a similar booking, we have to start from scratch, adding extra time to our workflow. This can lead to frustration, especially during busy seasons when time is of the essence. Furthermore, the requirement for a booking to be made on the hotel side first adds an unnecessary step that can slow down the process when we’re finalizing details with clients. This extra layer sometimes creates confusion, particularly for clients who are eager to confirm their reservations. Additionally, it can complicate ...

Sales and Catering Coordinator

2 months ago

Verified

... I like that it is easy to see all events on the calendar. For the most part, creating and updating events is a breeze. I like that the BEOs are customizable and easy for clients to review. ...

Sales and Catering Coordinator

2 months ago

Verified

... I like that it is easy to see all events on the calendar. For the most part, creating and updating events is a breeze. I like that the BEOs are customizable and easy for clients to review. ...

Sales and Catering Coordinator

2 months ago

Verified

... Should be easier to mass update order quantities for booking document details. Similar to adjusting the guest counts for events. If a pick list item is updated, it should give you the option to ...

Sales and Catering Coordinator

2 months ago

Verified

... Should be easier to mass update order quantities for booking document details. Similar to adjusting the guest counts for events. If a pick list item is updated, it should give you the option to ...

Sales and Catering Coordinator

2 months ago

Verified

... Should be easier to mass update order quantities for booking document details. Similar to adjusting the guest counts for events. If a pick list item is updated, it should give you the option to ...

Sales Manager

2 months ago

Verified

... Benefits of this software: 1. All Communication is in one platform. 2. Templates are easy to use and easy to put together. 3. Easy to manage payments and request payments from customers. 4. Staff can comment ...

Sales Manager

2 months ago

Verified

... Benefits of this software: 1. All Communication is in one platform. 2. Templates are easy to use and easy to put together. 3. Easy to manage payments and request payments from customers. 4. Staff can ...

Sales Manager

2 months ago

Verified

... Benefits of this software: 1. All Communication is in one platform. 2. Templates are easy to use and easy to put together. 3. Easy to manage payments and request payments from customers. 4. Staff can comment on events without the client seeing. 5. I like being able to keep all signed contracts in one place. 6. The reports are very helpful. You can create ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same window, so if Im working on an email and need to click on a previous event brochure hyperlink in the same email thread, my email progress is gone. Please always default on having links open in separate tabs when clicking on them within the Tripleseat platform. In addition, we recently added on Triplseat Floorplans, but the process to be onboarded is a bit daunting and time consuming for our properties. It would be great for the price we are paying to have someone be available locally to come out do the measurements to fully integrate our spaces into digital ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same window, so if Im working on an email and need to click on a previous event brochure hyperlink in the same email thread, my email progress is gone. Please always default on having links open in separate tabs when clicking on them within the Tripleseat platform. In addition, we recently added on Triplseat Floorplans, but the process to be onboarded is a bit daunting and time consuming for our properties. It would be great for the price we are paying to have someone be available locally to come out do the measure ...

Director of Sales & Marketing

2 months ago

Verified

... While there are wonderful integrations, not directly integrating with Quickbooks or HubSpot is quite disappointing. The reporting could use some more dynamic options as well. We are a bit limited on ...

Director of Sales & Marketing

2 months ago

Verified

... Amazing software with wonderful customer service and great integrations! ...

Director of Sales & Marketing

2 months ago

Verified

... Amazing software with wonderful customer service and great integrations! ...

Conference Service Manager

2 months ago

Verified

... I don't know how I would manage multiple events at multiple properties without Tripleseat. Tripleseat makes organizing and detailing easy. Bonus that you can also take payments through Tripleseat. ...

Conference Service Manager

2 months ago

Verified

... It would be amazing if Tripleseat included Floor Plans as a complimentary service. Otherwise, all is good on my end! ...

2 months ago

Verified

... I like how all the information has a location to go, creating BEOs filled with various minuscule yet pertinent information can be a recipe for disaster, but using TripleSeat makes all the information ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat Event Software we are now able to easily keep track of all of our event leads and bookings, and we have access to many useful reports. I like being able to see all of our events and their statuses on the calendar page, so that I can see the big picture for the each month. I also find it helpful that when you are reviewing a specific lead, on the side of the screen you can see any other bookings/leads for the same ...

General Manager

2 months ago

Verified

... Tripleseat Event Management and Hotel Sales Software ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat Event Software we are now able to easily keep track of all of our event leads and bookings, and we have access to many useful reports. I like being able to see all of our events and their statuses on the calendar page, so that I can see the big picture for the each month. I also find it helpful that when you are reviewing a specific lead, on the side of the screen you can see any other bookings/leads for the same date. This makes it almost impossible to double book your spaces. Another great feature is that our team has the ability to communicate internally directly through Tripleaseat, and also seperarely communciate as a group with the clients. Having all conversations in the same place makes it easy to keep track of everything thats been discussed. Clients can make payments ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat Event Software we are now able to easily keep track of all of our event leads and bookings, and we have access to many useful reports. I like being able to see all of our events and their statuses on the calendar page, so that I can see the big picture for the each month. I also find it helpful that when you are reviewing a specific lead, on the side of the screen you can see any other bookings/leads for the same date. This makes it almost impossible to double book your spaces. Another great feature is that our team has the ability to communicate internally directly through Tripleaseat, and also seperarely communciate as a group ...

Wedding & Event Sales Manager

2 months ago

Verified

... 1. Intregration with PMS (but not all aspects are integrated which isn't ideal) 2. Event space management 3. Creating BEOs ...

Business Development Executive

2 months ago

Verified

... It is very easily accessible and easy to view across multiple devices. The set up of all our events as they progress through each stage, makes everyone on the team able to be on the same page. ...

Director, Pastoral Center

2 months ago

Verified

... From our first inquiry until implementation was complete, the process of acquiring and implementing TripleSeat was smooth, professional, efficient and effective. The functionality was as promised and ...

Director, Pastoral Center

2 months ago

Verified

... From our first inquiry until implementation was complete, the process of acquiring and implementing TripleSeat was smooth, professional, efficient and effective. The functionality was as promised and just ...

Events Manager

2 months ago

Verified

... I'd love to have a more fluid system between TS and Maestro. Right now we do not use the guest rooms portion of triple seat as fully as we could if it was integrated with Maestro. Because it's still really only a one-sided flow of information we have not yet integrated TS with Maestro - instead we upload all of our contracted rooms manually because we can't take the risk of information being edited in TS or Maestro but not on the other side. This leads to the possibility of double booking people so we just continue to do everything ourselves. Also very interested to see if the floor planning system is better in TS than using a different system. It would be so great to use a floorplanner build to compliment the unctioning of triple seat instead of using a more difficult program ...

Events Manager

2 months ago

Verified

... I'd love to have a more fluid system between TS and Maestro. Right now we do not use the guest rooms portion of triple seat as fully as we could if it was integrated with Maestro. Because it's still really only a one-sided flow of information we have not yet integrated TS with Maestro - instead we upload all of our contracted rooms manually because we can't take the risk of information being edited in TS or Maestro but not on the other side. This leads to the possibility of double booking people so we just continue to do everything ourselves. Also very interested to see if the floor planning system is better in TS than using a different system. It would be so great to use a floorplanner build to compliment the unctioning of triple seat instead of using a more difficult program, saving each plan and uploading it every time there is a new version.Report ...

Events Manager

2 months ago

Verified

... I'd love to have a more fluid system between TS and Maestro. Right now we do not use the guest rooms portion of triple seat as fully as we could if it was integrated with Maestro. Because it's still ...

Catering Sales Manager

2 months ago

Verified

... Tripleseat has allowed me to manage various detailed events in a seamless manner that gets the job done quickly and effectively. With booking multiple events within a single booking, it can be overwhelming, but with Tripleseat I am able to oversee everything and stay organized, while communicating effectively with the clients. I love this platform! Clients have complimented how organized I am while planning their events, and I give all credit to tripleseat. I seriously cannot imagine using any other platform to plan events. I seriously look forward to creating ...

Catering Sales Manager

2 months ago

Verified

... Tripleseat has allowed me to manage various detailed events in a seamless manner that gets the job done quickly and effectively. With booking multiple events within a single booking, it can be ...

Catering Sales Manager

2 months ago

Verified

... I need to do more research on how to navigate this, but the only thing I can think of is improving the process of adding certain things such as spaces, or drop down options, etc. I get ooverwhelmed ...

Catering Sales Manager

2 months ago

Verified

... Tripleseat has allowed me to manage various detailed events in a seamless manner that gets the job done quickly and effectively. With booking multiple events within a single booking, it can be overwhelming, but with Tripleseat I am able to oversee everything and stay organized ...

Catering Sales Manager

2 months ago

Verified

... I need to do more research on how to navigate this, but the only thing I can think of is improving the process of adding certain things such as spaces, or drop down options, etc. I get ooverwhelmed ...

Sales Manager

2 months ago

Verified

... You can do quotes from your phone, while walking with the client in a site tour and check on availability innmediately ...

Sales Manager

2 months ago

Verified

... It would be great if the beos can be copied from one to another group with all the items from the picklists. ...

Sales Manager

2 months ago

Verified

... It would be great if the beos can be copied from one to another group with all the items from the picklists. ...

Sales Manager

2 months ago

Verified

... It would be great if the beos can be copied from one to another group with all the items from the picklists. ...

Sales Manager

2 months ago

Verified

... You can do quotes from your phone, while walking with the client in a site tour and check on availability innmediately ...

Front Desk Clerk

2 months ago

Verified

... More two way integrations. Better reporting features. Would prefer to have additional comparison reporting features available other than year over year. ...

Front Desk Clerk

2 months ago

Verified

... Ease of use, allows you to keep all files and responses in one place. Integrates with most software we use ...

Front Desk Clerk

2 months ago

Verified

... More two way integrations. Better reporting features. Would prefer to have additional comparison reporting features available other than year over year. ...

Director of Sales

2 months ago

Verified

... Communication/Integration with PMS and billing systems. Understand the reasons why hotels don't use TripleSeat for billing and strategize a solution. Are there opportunities for TripleSeat to become ...

Director of Sales

2 months ago

Verified

... Seamless integration! Incredibly useful for all things Hotel and Event related! New and innovative! ...

Catering Sales Coordinator

2 months ago

Verified

... Keeping events organized. Calendar management. Ability to build BEOs, Contracts & Proposals seamlessly. Being able to upload various documents to attached files. ...

Catering Sales Coordinator

2 months ago

Verified

... Keeping events organized. Calendar management. Ability to build BEOs, Contracts & Proposals seamlessly. Being able to upload various documents to attached files. ...

Catering Sales Coordinator

2 months ago

Verified

... Not blind copying the contacts on the account to whom we're having discussions with so they know who all is receiving their comms. When searching through pages of contacts or leads & we open one & go ...

Sales Manager

2 months ago

Verified

... Tripleseat helps to organize all potential leads into one place and makes it easy to track business. I like that it updates instantly and has a very easy user interface that really simplifies what ...

Sales Manager

2 months ago

Verified

... Tripleseat helps to organize all potential leads into one place and makes it easy to track business. I like that it updates instantly and has a very easy user interface that really simplifies what ...

Sales Manager

2 months ago

Verified

... Tripleseat helps to organize all potential leads into one place and makes it easy to track business. I like that it updates instantly and has a very easy user interface that really simplifies what ...

Sales Manager

2 months ago

Verified

... Tripleseat is super user friendly and very easy to learn. Support team is also very quick to respond and thorough. Onboarding process was great, we had a woman come to our property for a day or two who did a full training, which was great because we were able to use the system and ask questions in real time. Also, the email support staff are always very helpful, friendly, and responsive. I like the layout of the website which is very easy to navigate. I love that Tripleseat has an option to merge ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menus has changed. Before, when I would search for something, it would be super easy to find. Now, when I search for items on the menu, a bunch of options pop up that are nothing like what I typed. it would be great to have a function when creating accounts or contacts that automatically searches for duplicates. Finally, I wish that phone numbers on contacts had a standard ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menu ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings ...

Sales Director

2 months ago

Verified

... Event Management is easy enough to work with but I don't like the way it is hard to get to where to make changes as you build beos. ...

Sales Operations Manager

2 months ago

Verified

... I really like the live document style of the BEO so the client always has the most up to date version no matter which email they open. I love knowing that they received and/or opened my communication as soon as I send it as well. I also really enjoy that you can have linked conversations attached to each document, in case you want to keep them specific and tailored. I really look forward to seeing what MERRI does! Floorplans with depth are the real missing ...

Sales Operations Manager

2 months ago

Verified

... I really like the live document style of the BEO so the client always has the most up to date version no matter which email they open. I love knowing that they received and/or opened my communication as soon as I send it as well. I also really enjoy that you can have linked conversations attached to each document, in case you want to keep them specific and tailored. I really look forward to seeing what MERRI does! Floorplan ...

Sales Operations Manager

2 months ago

Verified

... The BEO format could be a bit better, and better updating in the fields that were filled out during the lead process- they are not updating with adjusted counts. I believe better floorplans would certainly help, or ability to make any at all with or without use of MERRI software. That option is so new no one is really able to comment on it yet, but I hope it fills the big floorplan void soon. I also really wish that there was a mobile friendly version of the management software for users on the go. Some of us use ipads and some use phones a lot. Lastly, I think if they integrated with AI a bit to "see" what is being said in the event ...

Sales Operations Manager

2 months ago

Verified

... The BEO format could be a bit better, and better updating in the fields that were filled out during the lead process- they are not updating with adjusted counts. I believe better floorplans would certainly help, or ability to make any at all with or without use of MERRI software. That option is so new no one is really able to comment on it yet, but I hope it fills the big floorplan void soon. I also really wish that there was a mobile friendly version of the management software for users on the go. Some of us use ipads and some use phones a lot. Lastly, I think if they integrated with AI a bit to "see" what is being said in the event forms, it may eliminate the number or solicitations that come through there posing as events. Each one has to be "lost" because it cannot be flagged or identified as false ...

Sales Operations Manager

2 months ago

Verified

... I really like the live document style of the BEO so the client always has the most up to date version no matter which email they open. I love knowing that they received and/or opened my communication as soon as I send it as well. I also really enjoy that you can have linked conversations attached to each document, in case you want to keep them specific and tailored. I really look forward to seeing what MERRI does! Floorplans with depth are the real missing piece for us as a wedding venue right now. Lead generation is quick and easy when you may be entering from a phone ...

Sales Operations Manager

2 months ago

Verified

... I really like the live document style of the BEO so the client always has the most up to date version no matter which email they open. I love knowing that they received and/or opened my communication as soon as I send it as well. I also really enjoy that you can have linked conversations attached to each document, in case you want to keep them specific and tailored. I really look forward to seeing what MERRI does! Floorplans with depth are the real missing piece for us as a wedding venue right now. Lead generation is quick and easy when you may be entering from a phone call, which is nice. Printing out the kitchen sheet for cooks, bill for customer ...

Sales Operations Manager

2 months ago

Verified

... I really like the live document style of the BEO so the client always has the most up to date version no matter which email they open. I love knowing that they received and/or opened my communication ...

Sales Operations Manager

2 months ago

Verified

... I really like the live document style of the BEO so the client always has the most up to date version no matter which email they open. I love knowing that they received and/or opened my communication as soon as I send it as well. I also really enjoy that you can have linked conversations attached to each document, in case you want to keep them specific and tailored. I really look forward to seeing what MERRI does! Floorplans ...

Sales Operations Manager

2 months ago

Verified

... I really like the live document style of the BEO so the client always has the most up to date version no matter which email they open. I love knowing that they received and/or opened my communication ...

Sales Operations Manager

2 months ago

Verified

... The BEO format could be a bit better, and better updating in the fields that were filled out during the lead process- they are not updating with adjusted counts. I believe better floorplans would ...

Sales Operations Manager

2 months ago

Verified

... I really like the live document style of the BEO so the client always has the most up to date version no matter which email they open. I love knowing that they received and/or opened my communication as soon as I send it as well. I also really enjoy that you can have linked conversations attached to each document, in case you want to keep them specific and tailored. I really look forward to see ...

Restaurant Manager

2 months ago

Verified

... Still working on it but it seems to be working well ...

Wedding coordinator

1 months ago

Verified

... How user friendly it is for me as a user and for brides and grooms as they view documents and message back and forth. ...

Group Sales Manager

1 months ago

Verified

... Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our ...

Group Sales Manager

1 months ago

Verified

... Simplifying the Sales Process ...

Group Sales Manager

1 months ago

Verified

... Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our space so easy! The wide range ...

Sales and Marketing Manager

1 months ago

Verified

... I’d love the ability to link multiple events to a single BEO like you can in Delphi. For example, linking a cocktail hour and dinner to one BEO. I think the picklist feature could be improved. Having a central ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel our DocuSign account since Tripleseat takes care of e-signature’s and collecting credit card information. I also like the ease of receiving inquiries through the RFP form in triple C, which integrates with a few of our other affiliate sites for selling events. The amount of time saved on taking, recording, and nurturing inquiries is valuable enough on its own to justify our Tripleseat sub ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel our DocuSign account since Tripleseat takes care of e-signature’s and collecting credit card information. I also like the ease of receiving ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel our DocuSign account since Tripleseat takes care of e-signature’s and collecting credit card information. I also like the ease of receiv ...

Event Sales Manager

1 months ago

Verified

... Tripleseat is very simple and straightforward to understand. The live links help our team members stay up to date and change details whenever. It's a great plus that there's unlimited users. ...

Event Sales Manager

1 months ago

Verified

... In the discussion template in Tripleseat, our clients or our teams sometimes don't recieve emails. Sometimes it gets stuck in junk, or sometimes it doesn't even land in the inbox. This has been very ...

Event Sales Manager

1 months ago

Verified

... Tripleseat is very simple and straightforward to understand. The live links help our team members stay up to date and change details whenever. It's a great plus that there's unlimited users. ...

Wedding Planner

1 months ago

Verified

... It would be helpful to have Spell check placed in to the software! Have asked for it before, I hope this time it is heard. ...

Guest Services Associate and Event PLanner

1 months ago

Verified

... The thing I like most about Tripleseat is the automated tasks. Creating an automated task to check in 2 weeks before an event occurs to make sure details are in place and correct has saved me time and time again! I do also love the calendar view. We have 10 different private rooms that we can book. The calendar view can be set to show the rooms in different colors. So, at a glance I can see which rooms are occupied already. This helps immensely when I'm on the phone with a guest trying to check for availability. The Tripleseat email ...

Guest Services Associate and Event PLanner

1 months ago

Verified

... The thing I like most about Tripleseat is the automated tasks. Creating an automated task to check in 2 weeks before an event occurs to make sure details are in place and correct has saved me time ...

Guest Services Associate and Event PLanner

1 months ago

Verified

... The thing I like most about Tripleseat is the automated tasks. Creating an automated task to check in 2 weeks before an event occurs to make sure details are in place and correct has saved me time and time again! I do also love the calendar view. We have 10 different private rooms that we can book. The calendar view can be set to show the rooms in different colors. So, at a glance I can see which rooms are occupied already. This helps immensely when I'm on the phone with a guest trying to check for availability. The Tripleseat email feature is also very nice. I can see when my guests open their emails. I also get notified when emails bounce back, and all of the correspondence is saved so I can refer to it later. My other Sales partner can also see all of this correspondence and can follow up with guests when I am not their and I can follow up with her guests when she is not their. It makes it easy for us to stay on task and to be in the know and on the same page. Documents ...

Guest Services Associate and Event PLanner

1 months ago

Verified

... Some reporting details could be improved. The information is always in there, but I do have to play around with how to pull that information. It is not always very convenient. I would love to be able ...

General Manager

1 months ago

Verified

... Tripleseat simplifies the booking process, enabling our users to track and manage inquiries, reservations, and event details all in one platform. ...

General Manager

1 months ago

Verified

... Tripleseat simplifies the booking process, enabling our users to track and manage inquiries, reservations, and event details all in one platform. ...

General Manager

1 months ago

Verified

... Tripleseat simplifies the booking process, enabling our users to track and manage inquiries, reservations, and event details all in one platform. ...

General Manager

1 months ago

Verified

... Tripleseat offers streamlined event booking, sales automation, client management, reporting tools, integrations, mobile access, and efficient communication. Quick & seamless process! It allows our venue to keep everything organized ...

General Manager

1 months ago

Verified

... Tripleseat offers streamlined event booking, sales automation, client management, reporting tools, integrations, mobile access, and efficient communication. Quick & seamless process! It allows our venue to keep everything organized, reducing the risk ...

General Manager

1 months ago

Verified

... Tripleseat simplifies the booking process, enabling our users to track and manage inquiries, reservations, and event details all in one platform. ...

Sales Coordinator

1 months ago

Verified

... Communication is key! ...

Sales Coordinator

1 months ago

Verified

... I love the communication aspects of TripleSeat! From the live link updates where we can easily share document updates, to having the organized discussion sections. It is wonderful for staying in ...

Sales Coordinator

1 months ago

Verified

... I love the communication aspects of TripleSeat! From the live link updates where we can easily share document updates, to having the organized discussion sections. It is wonderful for staying in ...

Sales Coordinator

1 months ago

Verified

... I love the communication aspects of TripleSeat! From the live link updates where we can easily share document updates, to having the organized discussion sections. It is wonderful for staying in ...

Sales Coordinator

1 months ago

Verified

... I would say the only struggles I have are when updating documents, the templates settings can be somewhat finicky. And the payments tab at times is prone to glitches. When having to provide refunds, ...

Sales Coordinator

1 months ago

Verified

... I would say the only struggles I have are when updating documents, the templates settings can be somewhat finicky. And the payments tab at times is prone to glitches. When having to provide refunds, ...

Sales Coordinator

1 months ago

Verified

... I would say the only struggles I have are when updating documents, the templates settings can be somewhat finicky. And the payments tab at times is prone to glitches. When having to provide refunds, it is a little difficult to see what the process was as you can only refund payments made and not create ...

Director of Sales

1 months ago

Verified

... Event management is streamed lined and efficient and easier use creating and revising templates for documents not able to cut or paste when revising documents and it wont spell check. ...

Director of Sales

1 months ago

Verified

... Event management is streamed lined and efficient and easier use creating and revising templates for documents not able to cut or paste when revising documents and it wont spell check. ...

Director of Sales

1 months ago

Verified

... Event management is streamed lined and efficient and easier use creating and revising templates for documents not able to cut or paste when revising documents and it wont spell check. ...

Director of Sales

1 months ago

Verified

... Event management is streamed lined and efficient and easier use creating and revising templates for documents not able to cut or paste when revising documents and it wont spell check. ...

Director of Sales

1 months ago

Verified

... Event management is streamed lined and efficient and easier use creating and revising templates for documents not able to cut or paste when revising documents and it wont spell check. ...

Director of Sales

1 months ago

Verified

... Event management is streamed lined and efficient and easier use creating and revising templates for documents not able to cut or paste when revising documents and it wont spell check. ...

Manager

1 months ago

Verified

... Tripleseat provides a platform both for the client and the company, to have access to the same things in the same format. With costs included for decision making by the client. ...

Manager

1 months ago

Verified

... It needs to be more personalized - and more user friendly for the company, to be able to move things around between bookings and events. Currently you need to cut and paste (if it allows that!) and ...

Manager

1 months ago

Verified

... Tripleseat provides a platform both for the client and the company, to have access to the same things in the same format. With costs included for decision making by the client. ...

Manager

1 months ago

Verified

... Tripleseat provides a platform both for the client and the company, to have access to the same things in the same format. With costs included for decision making by the client. ...

Manager

1 months ago

Verified

... Tripleseat provides a platform both for the client and the company, to have access to the same things in the same format. With costs included for decision making by the client. ...

Manager

1 months ago

Verified

... It needs to be more personalized - and more user friendly for the company, to be able to move things around between bookings and events. Currently you need to cut and paste (if it allows that!) and to be rewritten ...

Manager

1 months ago

Verified

... Review for Events for clients ...

DOSM

9 months ago

Verified

... More possibilities to separate room and F&B blocks. As in contracting, invoicing, billing... All fully separate. Also, lead dashboard should have a room ADR area to be filled out as well. ...

FD

2 months ago

Verified

... When I create an event, I input the start and end date and time, but it doesn't carry forward into our events table or the contract. For example, if a room block starts on a Monday at 10am and ends ...

FD

2 months ago

Verified

... Tripleseat is just the perfect solution to our management needs with groups and events. Keeping track of upcoming events, payments, which spaces are booked already and also tracking prospective groups versus those already signed makes our work flow very easy. The design ...

Area Sales Manager

2 months ago

Verified

... User friendly not so many clicks to complete a task. Easy to find features to use even if you didn't think of it yourself TripleSeat has it and will make you say..."Oh yeah, that makes it easier" ...

Sales Manager

2 months ago

Verified

... Benefits of this software: 1. All Communication is in one platform. 2. Templates are easy to use and easy to put together. 3. Easy to manage payments and request payments from customers. 4. Staff can ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and ...

Sales Director

2 months ago

Verified

... I appreciate the platform overall, however, what makes Tripleseat stand above other CRM and Event Planning software we use is the excellent customer service. Prompt confirmations of receiving work tickets and usually within a couple hours the issues are resolved, including creating custom templates that are often too time ...