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Tripleseat
4.5 (160 REVIEWS)
HT Score
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Randi, Mark, Cameron + 4 more experts recommend Tripleseat
Read RecommendationsTripleseat
Ranked 2 (out of 30) in Event Management Software
2024 Finalist
HotelTechAwards
Hoteliers voted Tripleseat as the #2 Event Management Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldTripleseat is a web-based sales and catering platform for hotels, restaurants and unique venues that will increase sales and streamline the booking process.
89% recommended by 180 hotels
The Standard, Curator Hotels, HayCreek Hotels & 177 others
What is Tripleseat?
Founded in 2008 | Headquarters in Concord, MA | 289 employees
Tripleseat is a comprehensive sales and event management platform tailored for hoteliers, restaurants, and event venues. This cloud-based software centralizes all aspects of event planning, offering a streamlined way to manage bookings, client communications, and payments. By integrating essential tools like an integrated CRM and robust reporting features, Tripleseat enhances productivity and revenue. Its intuitive design simplifies the entire booking process, allowing teams to collaborate efficiently from any location, thereby reducing workload and improving operational efficiency. Whether handling guest room control or complex event logistics, Tripleseat provides a cohesive, user-friendly solution that fits seamlessly into existing business operations.
Capabilities
Simplify the Group Booking Process
Simplify the Group Booking Process
Our platform helps you manage group bookings and room blocks while staying up to date with all your leads and accounts. By automating your follow up tasks and mundane data entry, you can prospect and book more business in less time.
Improve Operational Efficiency
Improve Operational Efficiency
As a cloud-based tool, your team has the ability to make changes to bookings in real-time, from anywhere, on any device. This eliminates tedious admin work, saving your team hours a day.
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Tripleseat’s partnerships and integrations pair our sales and catering features with the top tools you need to generate more bookings and revenue at your properties.
Track Sales, Past Insights and Growth
Track Sales, Past Insights and Growth
With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps you track group sales while leveraging data, past insights, and pacing trends.
Manage A High Volume Of Events
Manage A High Volume Of Events
Quickly edit multiple events within a booking with just a few clicks in the Booking Events Grid. Easily filter events to review events for specific days, types or events, guest counts and more. View and manage all events in timeline view for easy drag-and-drop editing and overall increased visibility.
Features
Prospecting & Lead Gen
4/5 features
Inquiry Management
4/5 features
Proposal Management
4/5 features
Workflow Automation
4/5 features
Contracts & Approvals
4/5 features
Communication & Collaboration
4/5 features
Payments & Compliance
4/5 features
Attendee Management
4/5 features
Event Planning
4/5 features
Tripleseat Reviews Summary
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Tripleseat is the #3 most trending product in the Event Management Software category (out of 30) and the #122 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Tripleseat as the #2 Event Management Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Tripleseat Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Tripleseat Case Studies
Tripleseat doesn’t have any case studies available
References
"We actually use Tripleseat across all our departments, whether it’s production and lighting, or it’s our carpenters, and our housekeeping, or our marketing team. Each department has an account and uses Tripleseat. As we put up tentative and definite events, being able to assign tasks to our lighting department or to assign that we need staff from our food and beverage departments, It’s really helpful.""
Melody Thomas
Concierge @
The McKittrick Hotel
"Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big help for us to manage that.”"
Lou Canakes
National Sales Director @
SPIN New York 23
"Responding to leads is so easy in addition to communicating upcoming Events & Groups with the Operation Managers thru the integration features (ie-Google Calendar). All of these resources can be "pre-canned" for easy replies and also accessed on any day, location, time through their app. Discussion Email Templates & the Sales Collateral Gallery makes responding to emails fast and easy! Click, click, and boom! Response times matter and Tripleseat makes doing so a breeze!"
Olivia Prescott
Director of Sales @
Sands Hotel & Spa
Featured Customers
Popularity by Segment
Size
9 | X-Small (1-9 room)
22 | Small (10-24 room)
52 | Medium (25-74 room)
94 | Large (75-199 room)
24 | X-Large (200+ room)
Country
180 | United States of America
7 | Canada
2 | United Kingdom
2 | France
2 | Puerto Rico
2 | Australia
1 | Singapore
1 | Chile
1 | Mexico
1 | Nigeria
Type
122 | Boutiques
79 | Luxury Hotels
70 | Bed & Breakfast & Inns
64 | Resorts
48 | Branded Hotels
39 | Airport/Conference Hotels
39 | Limited Service & Budget Hotels
31 | City Center Hotels
7 | Casinos
7 | Extended Stay & Serviced Apartments
6 | RV Parks & Campgrounds
5 | Vacation Rentals & Villas
4 | Motels
2 | Hostels
Region
188 | North America
4 | Europe
2 | Oceania
2 | Central America
1 | Asia Pacific
1 | South America
1 | Africa
Category
160 | Event Management Software
94 | Hotel Sales Software
More Products by Tripleseat
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Tripleseat for its comprehensive event management capabilities that streamline operations and enhance the guest experience. Reviews highlight its ability to manage events and room blocks from a single platform, aiding in efficient organization and communication. Tripleseat improves revenue by reducing client response time with features like automated templates and digital contracts, and minimizes costs by centralizing data and integrating with PMS systems. However, room block functionalities and reporting features demand improvement.
AI-generated from the text of customer reviews
Looking for specific info?
10
They created the software we needed to manage our meeting/event business, simple to use and excellent support services when needed
Director of Sales from 100 to 199 room Luxury Hotel in Lake Geneva (United States of America)
Verified
2 days ago
They are Creative, helpful to work with, they speak HOTEL Language not just food and beverage. Quick responses and reviews Event management is streamed lined and efficient and easier use.
United States of America
United States of America
Director of Sales
Large Hotel
7
Communication is key!
Sales Coordinator from 100 to 199 room Luxury Hotel in Edgartown (United States of America)
Verified
2 days ago
I love the communication aspects of TripleSeat! From the live link updates where we can easily share document updates, to having the organized discussion sections. It is wonderful for staying in touch with the client directly but also great as the whole team can stay on the same page!
United States of America
United States of America
Sales Coordinator
Large Hotel
10
Tripleseat simplifies the booking process, enabling our users to track and manage inquiries, reservations, and event details all in one platform.
General Manager from 10 to 24 room Resort in Wimberley (United States of America)
Verified
2 days ago
Tripleseat offers streamlined event booking, sales automation, client management, reporting tools, integrations, mobile access, and efficient communication. Quick & seamless process!
It allows our venue to keep everything organized, reducing the risk of double-booking and ensuring smooth operations.
United States of America
United States of America
General Manager
Small Hotel
8
Great Event Planning Software
Guest Services Associate and Event PLanner from 200 to 499 room Bed & Breakfast & Inn in Frankenmuth (United States of America)
Verified
2 days ago
The thing I like most about Tripleseat is the automated tasks. Creating an automated task to check in 2 weeks before an event occurs to make sure details are in place and correct has saved me time and time again! I do also love the calendar view. We have 10 different private rooms that we can book. The calendar view can be set to show the r...
United States of America
United States of America
Guest Services Associate and Event PLanner
X-Large Hotel
10
Great customer support!
Wedding Planner from 5 to 9 room Bed & Breakfast & Inn in Dover Plains (United States of America)
Verified
2 days ago
It has been great to review the self help clips and to be able to talk to a agent when needed.
United States of America
United States of America
Wedding Planner
X-Small Hotel
9
Helpful is keeping events organzied and obvious for other staff members
Wedding coordinator from 25-49 room Bed & Breakfast & Inn in Loudonville (United States of America)
Verified
8 days ago
How user friendly it is for me as a user and for brides and grooms as they view documents and message back and forth.
United States of America
United States of America
Wedding coordinator
Medium Hotel
10
They created what we needed to manage our meeting/event business, simple to use and excellent support services when needed
Sales Executive from 100 to 199 room Luxury Hotel in Lake Geneva (United States of America)
Verified
10 days ago
they are Creative, helpful to work with, they speak Hotel Language not just food and beverage. Quick responses and reviews.
United States of America
United States of America
Sales Executive
Large Hotel
9
Very Straightforward
Event Sales Manager from 75-99 room City Center Hotel in London (United Kingdom)
Verified
10 days ago
Tripleseat is very simple and straightforward to understand. The live links help our team members stay up to date and change details whenever. It's a great plus that there's unlimited users.
United Kingdom
United Kingdom
Event Sales Manager
Large Hotel
10
More cost effective than an assistant
Sales and Marketing Manager from 10 to 24 room Boutique in Stowe (United States of America)
Verified
10 days ago
TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need...
United States of America
United States of America
Sales and Marketing Manager
Small Hotel
10
Simplifying the Sales Process
Group Sales Manager from 100 to 199 room Bed & Breakfast & Inn in Kennebunkport (United States of America)
Verified
10 days ago
Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our space so easy! The wide range of reports available are also extremely helpful to understand where bookings are coming from and where you can impr...
United States of America
United States of America
Group Sales Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
● An All-in-One Sales Solution ● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based system provides the tools hotels need to book more group business, streamline the planning process, and communicate every detail seamlessly across all departments. ● The platform helps properties manage group bookings and room blocks while staying up to date with all their leads and accounts. By automating the follow-up tasks and mundane data entry, you can prospect and book more business in less time. ● Tripleseat’s partnerships and integrations pair the sales and catering features with the top tools hotels need to generate more bookings and revenue at their properties. ● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps you track group sales while leveraging data, past insights, and pacing trends. ● Personalized configuration and training ● Award Winning Support Team with quick response time
Showing all answers to: "What does this product or service do well?"
● An All-in-One Sales Solution
● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based
system provides the tools hotels need to book more group business, streamline the
planning process, and communicate every detail seamlessly across all departments.
● The platform helps properties manage group bookings and room blocks while staying up
to date with all their leads and accounts. By automating the follow-up tasks and
mundane data entry, you can prospect and book more business in less time.
● Tripleseat’s partnerships and integrations pair the sales and catering features with the
top tools hotels need to generate more bookings and revenue at their properties.
● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps
you track group sales while leveraging data, past insights, and pacing trends.
● Personalized configuration and training
● Award Winning Support Team with quick response time
Tripleseat provides a robust solution for hotel group sales activities, including all aspects of the sales cycle, as well as banquet planning and management. Their integration with Maestro PMS provides seamless integration of group block and rate information
● An All-in-One Sales Solution
● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based
system provides the tools hotels need to book more group business, streamline the
planning process, and communicate every detail seamlessly across all departments.
● The platform helps properties manage group bookings and room blocks while staying up
to date with all their leads and accounts. By automating the follow-up tasks and
mundane data entry, you can prospect and book more business in less time.
● Tripleseat’s partnerships and integrations pair the sales and catering features with the
top tools hotels need to generate more bookings and revenue at their properties.
● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps
you track group sales while leveraging data, past insights, and pacing trends.
● Personalized configuration and training
● Award Winning Support Team with quick response time
Triplesea's all-in-one sales and catering platform takes group bookings to a new level! Their platform makes it easy for our mutual clients to create and send group booking proposals in minutes, saving them hours a day and increasing productivity while decreasing workload. Paired with WebRezPro PMS, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device.
Tripleseat is a first-class event management software that is easy to use, even if you're not tech savvy. The Tripleseat team is very supportive of their partners to get integrations up and running to offer the best possible product their customers together.
Question:
What differentiates this product or service from the competition?
Answer:
● As a cloud-based tool, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device. This eliminates tedious admin work, saving your team hours a day. ● Live Documents with real-time updates ● E-Signature built right into platform ● Online Payments directly from live docs or guest portal ● Guest Portal for personalized guest experience ● In app emails that keep all communication in Tripleseat ● Integrated lead form
Showing all answers to: "What differentiates this product or service from the competition?"
● As a cloud-based tool, sales teams have the ability to make changes to bookings in
real-time, from anywhere, on any device. This eliminates tedious admin work, saving
your team hours a day.
● Live Documents with real-time updates
● E-Signature built right into platform
● Online Payments directly from live docs or guest portal
● Guest Portal for personalized guest experience
● In app emails that keep all communication in Tripleseat
● Integrated lead form
It's a company and product that aligns well in size and scope for the majority of independent hotels and resorts. They are a pleasure to work with and focused on providing solutions to their clients,
● As a cloud-based tool, sales teams have the ability to make changes to bookings in
real-time, from anywhere, on any device. This eliminates tedious admin work, saving
your team hours a day.
● Live Documents with real-time updates
● E-Signature built right into platform
● Online Payments directly from live docs or guest portal
● Guest Portal for personalized guest experience
● In app emails that keep all communication in Tripleseat
● Integrated lead form
As a cloud-based product, Tripleseat is able to be accessed from anywhere at anytime, making it a convenient choice for any hotelier on the go. Tripleseat's easy to use interface and ability to update changes to bookings in real-time really makes this software stand out.
With Tripleseat's easy-to-use user interface, you can easily manage multiple events. Daily digests received into your Inbox, make it easy to stay on top of your calendars and tasks. Overall, it is a great product to use, and a fantastic company to be partner with, since it adds great value to our mutual customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack. Also make sure to pick a sales & catering platform that listens to customer feedback, is quick to respond, and is known for its superior customer service
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack. Also make sure to pick a sales & catering platform that listens to customer feedback, is quick to respond, and is known for its superior customer service
Choose the partner that best aligns with your needs, not just in software features, but in size, spirit and focus. A partner that listens and cares can make all the difference to the success of your business.
● Pick a sales & catering platform that listens to customer feedback, is quick to respond,
and is known for its superior customer service
● Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack
The seamless connection that Tripleseat has with WebRezPro provides enormous benefits to our mutual clients that manage a lot of group bookings. Together our software provides a comprehensive package that not only streamlines processes, but also saves hoteliers time and boosts revenue.
Tripleseat is an easy-to-use tool for managing multiple events in an organization. It's a great tool that has effective integrations to solve the headache of managing events to allow you to focus on what matters most!
Recommended by
Randi Bushell
Founder, CEO
@
Merri
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro Property Management Solutions
Cameron Jarvis
Partnerships Manager
@
Kenect
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Sandra Holland
Marketing Manager
@
Benbria
Randi Bushell
Founder, CEO
@
Merri
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro Property Management Solutions
Cameron Jarvis
Partnerships Manager
@
Kenect
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Sandra Holland
Marketing Manager
@
Benbria
Pritesh Patel
Product Manager, Partnerships & Data Services
@
ProfitSword
Bianca Esmond
Director, Brand Marketing
@
SevenRooms
Are you a consultant or vendor that recommends Tripleseat?
Leave a recommendation
Posts
Tripleseat
6 months ago
Tripleseat Acquires 3D Floor Plan Provider, Merri, to Revolutionize Event Management & Planning
Tripleseat
6 months ago
Tripleseat for Hotels Teams Up with Best Western Downtown Casper Hotel in Wyoming Offering Unparalleled Group Sales and Event Planning Solutions
Tripleseat
7 months ago
PURS Fine Hotels & Restaurants Taps Tripleseat for Hotels to Maximize Group Sales and Streamline Event Planning
Tripleseat
8 months ago
Tripleseat Announces New Integration with Mews Property Management System
Tripleseat
8 months ago
Tripleseat for Hotels Partners Up with Urban Cowboy Hotels to Maximize Group Bookings and Event Revenue
Tripleseat
9 months ago
Tripleseat's 2023 Data Insights Reveal Remarkable Growth Trend with $7.3 Billion in Event Booking Revenue for Restaurant and Unique Venue Customers
Tripleseat
9 months ago
Tripleseat Announces Strategic Acquisition of Attendease for Unparalleled Event Management Solutions
Tripleseat
1 year ago
The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform
Tripleseat
1 year ago
Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change
Tripleseat
2 years ago
Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio
Tripleseat
2 years ago
Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform
Tripleseat
2 years ago
Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform
Tripleseat
3 years ago
Hotel Mission de Oro Signs with Tripleseat Software
Tripleseat
3 years ago
Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry
Tripleseat
3 years ago
Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties
Tripleseat
3 years ago
Hay Creek's 22 Hotel Properties Sign with Tripleseat
Tripleseat Integrations
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Support
Unverified
Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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