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Tripleseat
4.5 (278 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Casey, Michelle, Colin + 7 more experts recommend Tripleseat
Read Recommendations
Tripleseat
Ranked 2 (out of 33) in Event Management Software
2026 Finalist
HotelTechAwards
Hoteliers voted Tripleseat as the #2 Event Management Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldTripleseat is the complete group sales, event management, and CRM platform for hotels.
89% recommended by 280 hotels
Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 277 others
Bell - AI powered product analyst
I analyzed all of Tripleseat’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Tripleseat is praised as a centralized sales and catering hub that helps hotels organize leads, contracts, BEOs, tasks, room blocks, and guest communication, improving efficiency and client experience. Reviewers say it saves time with automation, calendars, templates, and payments, but larger properties note pain points around integrations, reporting, invoicing, document control, and occasional email-to-spam issues that create manual work.
Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 277 others
Read their reviewsWhat Types of Hotels Tripleseat is Popular For
Size
14 | X-Small (1-9 room)
78 | Small (10-49 room)
81 | Mid-Sized (50-99 room)
144 | Large (100-499 room)
12 | X-Large (500+ room)
Country
284 | United States
17 | Canada
6 | United Kingdom
4 | Australia
3 | France
2 | Nigeria
2 | Ecuador
2 | Puerto Rico
1 | Singapore
1 | Netherlands
1 | Chile
1 | Mexico
1 | Portugal
1 | Italy
1 | Vanuatu
Type
209 | Boutique Hotels
130 | Luxury Hotels
125 | Bed & Breakfast & Inns
96 | Resorts
92 | Airport/Conference Hotels
79 | Branded Hotels
73 | City Center Hotels
63 | Limited Service & Budget Hotels
16 | Extended Stay & Serviced Apartments
13 | Casinos
12 | RV Parks & Campgrounds
11 | Motels
10 | Hostels
10 | Vacation Rentals & Villas
Region
302 | North America
12 | Europe
5 | Oceania
3 | South America
2 | Central America
2 | Africa
1 | Asia Pacific
Category
278 | Event Management Software
158 | Hotel Sales Software
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What is Tripleseat?
Founded in 2008 | Headquarters in Concord, MA | 289 employees
Tripleseat is a comprehensive event management software designed specifically to enhance hotel event planning and execution. It streamlines processes by providing a single platform where hotel teams can manage group sales, event coordination, room blocks, documents, and guest communication. This leads to greater efficiency through improved inter-departmental collaboration and real-time updates, resulting in noticeable time savings and smoother operations. Tripleseat also integrates seamlessly with existing hospitality systems, ensuring synchronized data and eliminating the need for duplicate entries, which allows your team to respond more quickly to inquiries and advance business operations effectively.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Tripleseat products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Tripleseat Reviews Analyzed: 33
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Tripleseat Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Tripleseat
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Tripleseat's Provided Description:
"Tripleseat for Hotels is an all-in-one platform that gives hotel teams a single place to manage group sales, event management, room blocks, documents, and guest communication, replacing disconnected systems and manual follow-up with a faster, more organized workflow. From first inquiry to final booking, your team can respond quickly and move business forward while guests enjoy a seamless online experience to review details, sign contracts, and pay deposits. Tripleseat also integrates with the leading hospitality systems you already use, keeping critical sales and event information in sync and eliminating duplicate entry across your operations."
FAQs
Capabilities
Centralized Operations and Visibility
Centralized Operations and Visibility
A unified command center for multi-location businesses, with dashboards and calendars that offer real-time views into performance metrics, events, and leads across all locations.
Enhanced Lead Capture and Conversions
Enhanced Lead Capture and Conversions
Capture and convert more leads with customizable lead forms, real-time dashboards, automated responses, and smart notifications.
Enhanced Operational Efficiency
Enhanced Operational Efficiency
Automate routine tasks such as document creation (proposals, contracts, Banquet Event Orders), invoicing, and payment collection.
Intuitive Client Portals
Intuitive Client Portals
Client Portals: Enhance customer experience by allowing guests to view event details, sign documents, ask questions, and process payments securely and conveniently
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Tripleseat’s partnerships and integrations pair our sales and catering features with the top tools you need to generate more bookings and revenue at your properties.
Powerful Analytics and Reporting
Powerful Analytics and Reporting
Analyze sales performance, booking pace, customer trends, and more. Identify growth opportunities, benchmark performance, and track ROI on marketing initiatives
Features
Prospecting & Lead Gen
4/5 features
Inquiry Management
4/5 features
Proposal Management
4/5 features
Workflow Automation
4/5 features
Contracts & Approvals
4/5 features
Communication & Collaboration
4/5 features
Payments & Compliance
4/5 features
Attendee Management
4/5 features
Event Planning
4/5 features
Available Add-ons & Modules
Floor Plans by Tripleseat
Event Management Software
Floor Plans combines the simplicity of 2D layouts with the immersive power of 3D visualization, all within a single, user-friendly platform.
Venue Marketplace by Tripleseat
Event Management Software
Venue Marketplace connects your venue with millions of event planners. Providing the highest search-to-book conversion rate, your venue’s event profile gains visibility, attracts new targeted leads, and books more events.
Direct Book by Tripleseat
Direct Booking Tools
Book more events by removing the friction and enabling your customers to quickly and easily self-book on- and off-premise events, large group reservations, and catering. Built on the Tripleseat engine, Direct Book provides your venue with an unparalleled advantage, transforming your event management into a powerhouse of efficiency and profitability.
Payments by Tripleseat
Payments Processing Software
Drive your events business forward with Payments, the ultimate online payment solution. Signing up is quick, free, and lets you start accepting event payments in no time.
Tickets by Tripleseat
Direct Booking Tools
Easily create and sell tickets for your events, design them your way, and adjust strategies in real-time for maximum impact. Everything you need in one cost-effective solution.
Hotels by Tripleseat
Hotel Sales Software
Streamline your day-to-day workload with a simplified group sales process while still supporting all your essential app integrations.
Tripleseat Reviews Summary
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Tripleseat is the #2 most trending product in the Event Management Software category (out of 33) and the #135 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Tripleseat as the #2 Event Management Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Tripleseat Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Tripleseat Case Studies
References
"Tripleseat is the single best ROI of any system I have implemented in my 30-year career"
Jeff Mould
President @
"We actually use Tripleseat across all our departments, whether it’s production and lighting, or it’s our carpenters, and our housekeeping, or our marketing team. Each department has an account and uses Tripleseat. As we put up tentative and definite events, being able to assign tasks to our lighting department or to assign that we need staff from our food and beverage departments, It’s really helpful.""
Melody Thomas
Concierge @
The McKittrick Hotel
"Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big help for us to manage that.”"
Lou Canakes
National Sales Director @
SPIN New York 23
"Responding to leads is so easy in addition to communicating upcoming Events & Groups with the Operation Managers thru the integration features (ie-Google Calendar). All of these resources can be "pre-canned" for easy replies and also accessed on any day, location, time through their app. Discussion Email Templates & the Sales Collateral Gallery makes responding to emails fast and easy! Click, click, and boom! Response times matter and Tripleseat makes doing so a breeze!"
Olivia Prescott
Director of Sales @
Sands Hotel & Spa
Featured Customers
More Products by Tripleseat
Hotelier Rating
Looking for specific info?
9
Centralized event management that saves time — but navigation needs work
Events & Catering Manager from 25-49 room Luxury Hotel in (Canada)
Verified
9 days ago
Tripleseat streamlines event management by organizing leads, proposals, contracts, event details, and communication in one centralized platform, saving time and improving efficiency.
Canada
Canada
Events & Catering Manager
Small Hotel
8
Useful for documents and bookings, but email and billing need work
Meetings & Events Manager from 500+ room Branded Hotel in Melbourne (Australia)
Verified
17 days ago
Documents, especially proposal, contract, BEO, and invoices
Payment link.
Duplicate bookings.
Booking reports
Calendar with colour code
Task reminder !
Australia
Australia
Meetings & Events Manager
X-Large Hotel
8
Direct guest payments and clear portal visibility — but uploads feel old school
Private Events Manager from 50-74 room Boutique in Breckenridge (United States)
Verified
17 days ago
I like being able to take payment directly and guest can see all of their own payment due, contracts, and invoiced on their portal directly.
United States
United States
Private Events Manager
Mid-Sized Hotel
9
Keeps events organized and moving — widgets could be easier to tweak
Sales from 25-49 room Boutique in Hunter (United States)
Verified
17 days ago
TripleSeat keeps everything organized and makes managing events and room blocks a lot easier. I like having leads, contracts, payments, and communication all in one place. It keeps me moving, especially when I’m managing multiple properties and a lot of events at once. Simple, efficient, and it does what I need it to do.
United States
United States
Sales
Small Hotel
10
Everything in one place and streamlined — floorplans could be easier
Event Coordinator from 50-74 room Boutique in Rockaway Park (United States)
Verified
17 days ago
Keeps everything in one place and organized, I like the format and platform. It keeps everything streamlined and minimized the work for me.
United States
United States
Event Coordinator
Mid-Sized Hotel
8
Easy reservation organization with great support — tentative blocks need work
Assistant Manager, Event Operations and Accommodations from 25-49 room Luxury Hotel in Lake Country (Canada)
Verified
17 days ago
The Service support is great. Our representative Christine goes above and beyond. The platform is also easy to use and can really help with the organization of your reservations.
Canada
Canada
Assistant Manager, Event Operations and Accommodations
Small Hotel
9
Easy to use with seamless floorplan integration
Event Coordinator from 200 to 499 room Boutique in Miami Beach (United States)
Verified
17 days ago
This program is easy to used compare to other programs I've used in the past. Plug ins like floorplan integration within the system are very useful and seamless.
United States
United States
Event Coordinator
Large Hotel
9
Easy booking management — but email delivery hurts communication
Sales Coordinator from 75-99 room Boutique in Asheville (United States)
Verified
17 days ago
I like how easy it is to display new bookings and transfer existing leads into bookings. I also enjoy the internal staff discussion feature so we can discuss bookings and events privately, if necessary.
United States
United States
Sales Coordinator
Mid-Sized Hotel
10
Helpful reminders and easy to use — guest counts should update automatically
Hospitality Coordinator from 25-49 room in Loranger (United States)
Verified
17 days ago
The reminders and automatic generators. Ease of use is also a plus. The calendar feature is a must and is always useful.
United States
United States
Hospitality Coordinator
Small Hotel
8
User-friendly onboarding that makes switching reassuring — but syncing and menus need work
Events Manager from 25-49 room Bed & Breakfast & Inn in Braemar (United Kingdom)
Verified
17 days ago
Very user friendly platform with great onboarding process making the whole process to switch platforms very reassuring to clients and team members.
United Kingdom
United Kingdom
Events Manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Tripleseat excels at simplifying event and group sales management for hotels and venues. It brings together lead tracking, proposals, contracts, BEOs, and catering logistics into one easy-to-use platform. The integration with Stayntouch PMS keeps group bookings, pickup, and guest room allocations in sync, so sales and operations teams always have a shared, accurate view of group business performance.
Showing all answers to: "What does this product or service do well?"
Tripleseat excels at simplifying event and group sales management for hotels and venues. It brings together lead tracking, proposals, contracts, BEOs, and catering logistics into one easy-to-use platform. The integration with Stayntouch PMS keeps group bookings, pickup, and guest room allocations in sync, so sales and operations teams always have a shared, accurate view of group business performance.
TripleSeat excels at simplifying and organizing the entire event-booking process for hotels and venues. It centralizes leads, proposals, BEOs, contracts, and communication so teams can work efficiently and avoid missed details. Its user-friendly workflow helps staff respond faster, collaborate better, and deliver a more professional experience to clients.
Tripleseat has been a great partner for hotels because it brings everything for group sales and event management into one place, including leads, proposals, contracts, room blocks, and event space scheduling, which makes the whole process smoother for both staff and guests. The branded proposals, easy communication, and online signing and payment help us deliver a much more polished experience, and the PMS integrations keep room availability and rates accurate without extra work. The visual floor plan tools are especially helpful for weddings and corporate events, and the reporting features make it easier to understand where our event revenue is coming from. On top of the product itself, their team is fantastic to work with, responsive, knowledgeable, and genuinely invested in helping us succeed.
Triplesea's all-in-one sales and catering platform takes group bookings to a new level! Their platform makes it easy for our mutual clients to create and send group booking proposals in minutes, saving them hours a day and increasing productivity while decreasing workload. Paired with WebRezPro PMS, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device.
● An All-in-One Sales Solution
● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based
system provides the tools hotels need to book more group business, streamline the
planning process, and communicate every detail seamlessly across all departments.
● The platform helps properties manage group bookings and room blocks while staying up
to date with all their leads and accounts. By automating the follow-up tasks and
mundane data entry, you can prospect and book more business in less time.
● Tripleseat’s partnerships and integrations pair the sales and catering features with the
top tools hotels need to generate more bookings and revenue at their properties.
● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps
you track group sales while leveraging data, past insights, and pacing trends.
● Personalized configuration and training
● Award Winning Support Team with quick response time
Question:
What differentiates this product or service from the competition?
Answer:
Unlike traditional event management tools, Tripleseat was designed specifically for hospitality operations — combining sales CRM, catering, and event management into a single system that’s intuitive and built for teams on the go. Its two-way integration with Stayntouch PMS provides real-time visibility into room availability and block pickup, eliminating double-entry and ensuring a seamless handoff between sales, catering, and the front desk.
Showing all answers to: "What differentiates this product or service from the competition?"
Unlike traditional event management tools, Tripleseat was designed specifically for hospitality operations — combining sales CRM, catering, and event management into a single system that’s intuitive and built for teams on the go. Its two-way integration with Stayntouch PMS provides real-time visibility into room availability and block pickup, eliminating double-entry and ensuring a seamless handoff between sales, catering, and the front desk.
TripleSeat stands out because of its intuitive design, powerful automation, and strong integration ecosystem. It eliminates repetitive administrative work by streamlining tasks like sending proposals, generating documents, and collecting payments. Unlike many systems, it is easy for both sales managers and on-property teams to adopt, which leads to faster onboarding and more consistent event execution across departments.
Tripleseat stands out from competitors because it truly understands the way hotels operate, especially when events and room blocks overlap, and it brings those pieces together more seamlessly than most platforms in its space. While many tools handle either event management or guest rooms well, Tripleseat combines both with a cleaner workflow, better communication tools, and much more polished client-facing documents. Its floor plan builder is easier for teams to use, its reporting is more insightful for driving group sales strategy, and its PMS integrations tend to be more reliable in day-to-day operations. What really sets them apart, though, is the team behind the product. They are incredibly responsive, collaborative, and invested in their partners’ success, which makes the experience feel more like working with an extension of your own team rather than just a software vendor.
As a cloud-based product, Tripleseat is able to be accessed from anywhere at anytime, making it a convenient choice for any hotelier on the go. Tripleseat's easy to use interface and ability to update changes to bookings in real-time really makes this software stand out.
● As a cloud-based tool, sales teams have the ability to make changes to bookings in
real-time, from anywhere, on any device. This eliminates tedious admin work, saving
your team hours a day.
● Live Documents with real-time updates
● E-Signature built right into platform
● Online Payments directly from live docs or guest portal
● Guest Portal for personalized guest experience
● In app emails that keep all communication in Tripleseat
● Integrated lead form
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Implement Tripleseat with your sales, catering, and front-office teams aligned from day one. The integration delivers its best value when all departments use it to manage events, guest blocks, and room pickup in one connected workflow. Once in place, you’ll save hours of manual coordination and deliver a smoother, more professional group experience for your guests.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Implement Tripleseat with your sales, catering, and front-office teams aligned from day one. The integration delivers its best value when all departments use it to manage events, guest blocks, and room pickup in one connected workflow. Once in place, you’ll save hours of manual coordination and deliver a smoother, more professional group experience for your guests.
Take the time to set up your templates, permissions, and processes before going live. The more you align TripleSeat with your existing workflows, the more value it delivers. Once configured, it becomes a reliable operational hub that reduces errors, improves communication, and empowers your sales team to close more business with confidence.
If I could give one piece of advice to a hotelier considering Tripleseat, it would be to fully commit to using the platform across your entire events and group sales operation. The more you centralize your leads, communications, contracts, and room blocks in Tripleseat, the more value you’ll get from its workflows, reporting, and automation. It can replace a lot of manual processes and disconnected tools, but only if you lean in and let it become your single source of truth. Once your team gets comfortable with it, you’ll see how much smoother the guest experience becomes and how much time you save behind the scenes.
The seamless connection that Tripleseat has with WebRezPro provides enormous benefits to our mutual clients that manage a lot of group bookings. Together our software provides a comprehensive package that not only streamlines processes, but also saves hoteliers time and boosts revenue.
Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack. Also make sure to pick a sales & catering platform that listens to customer feedback, is quick to respond, and is known for its superior customer service
+ 6
recommend
Recommended by
Casey Ward
Partnerships
@
Stayntouch
Michelle Ignat
Head of Partnerships & Business Development
@
Peoplevine
Colin Carrig
Senior Partnerships Manager
@
GoTab
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Randi Bushell
Founder, CEO
@
Merri
Casey Ward
Partnerships
@
Stayntouch
Michelle Ignat
Head of Partnerships & Business Development
@
Peoplevine
Colin Carrig
Senior Partnerships Manager
@
GoTab
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Randi Bushell
Founder, CEO
@
Merri
Cameron Jarvis
Partnerships Manager
@
Kenect
Sandra Holland
Marketing Manager
@
Benbria
Pritesh Patel
Product Manager, Partnerships & Data Services
@
ProfitSword
Bianca Esmond
Director, Brand Marketing
@
SevenRooms
Are you a consultant or vendor that recommends Tripleseat?
Leave a recommendation
News
Tripleseat
2 months ago
How Hotel Hartness Scaled Its Event Business with Tripleseat
Tripleseat
10 months ago
By adding Tripleseat’s easy-to-use lead form to their website and marketing channels, Stoney Creek made it possible for prospects to submit event inquiries in under 30 seconds
Tripleseat
2 years ago
Tripleseat Acquires 3D Floor Plan Provider, Merri, to Revolutionize Event Management & Planning
Tripleseat
2 years ago
Tripleseat for Hotels Teams Up with Best Western Downtown Casper Hotel in Wyoming Offering Unparalleled Group Sales and Event Planning Solutions
Tripleseat
2 years ago
PURS Fine Hotels & Restaurants Taps Tripleseat for Hotels to Maximize Group Sales and Streamline Event Planning
Tripleseat
2 years ago
Tripleseat Announces New Integration with Mews Property Management System
Tripleseat
2 years ago
Tripleseat for Hotels Partners Up with Urban Cowboy Hotels to Maximize Group Bookings and Event Revenue
Tripleseat
2 years ago
Tripleseat's 2023 Data Insights Reveal Remarkable Growth Trend with $7.3 Billion in Event Booking Revenue for Restaurant and Unique Venue Customers
Tripleseat
2 years ago
Tripleseat Announces Strategic Acquisition of Attendease for Unparalleled Event Management Solutions
Tripleseat
3 years ago
The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform
Tripleseat
3 years ago
Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change
Tripleseat
4 years ago
Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio
Tripleseat
4 years ago
Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform
Tripleseat
4 years ago
Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform
Tripleseat
5 years ago
Hotel Mission de Oro Signs with Tripleseat Software
Tripleseat
5 years ago
Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry
Tripleseat
5 years ago
Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties
Tripleseat
5 years ago
Hay Creek's 22 Hotel Properties Sign with Tripleseat
Tripleseat Integrations
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Support
Unverified
Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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0.0/5
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0.0/5
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