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Tripleseat
4.5 (244 REVIEWS)
HT Score
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Casey, Michelle, Colin + 7 more experts recommend Tripleseat
Read RecommendationsTripleseat
Ranked 2 (out of 30) in Event Management Software
2025 Finalist
HotelTechAwards
Hoteliers voted Tripleseat as the #2 Event Management Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldTripleseat is the complete group sales, catering, and CRM management platform for hotels.
90% recommended by 251 hotels
Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 248 others
Bell - AI powered product analyst
I analyzed all of Tripleseat’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Tripleseat is a comprehensive event management software that significantly enhances the efficiency and effectiveness of hotel event planning and execution. Users appreciate its ability to streamline processes, improve inter-departmental collaboration, and offer real-time updates, resulting in noticeable time savings and smoother operations. However, some reviews highlight desired improvements in integration with other hotel systems and more flexible reporting functionalities.
Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 248 others
Read their reviewsWhat Types of Hotels Tripleseat is Popular For
Size
13 | X-Small (1-9 room)
31 | Small (10-24 room)
81 | Mid-Sized (25-74 room)
131 | Large (75-199 room)
35 | X-Large (200+ room)
Country
255 | United States of America
13 | Canada
4 | Australia
3 | United Kingdom
2 | France
2 | Nigeria
2 | Ecuador
2 | Puerto Rico
1 | Singapore
1 | Netherlands
1 | Chile
1 | Mexico
1 | Portugal
1 | Italy
1 | Vanuatu
Type
184 | Boutiques
111 | Luxury Hotels
107 | Bed & Breakfast & Inns
81 | Resorts
70 | Branded Hotels
65 | Airport/Conference Hotels
59 | City Center Hotels
53 | Limited Service & Budget Hotels
13 | Extended Stay & Serviced Apartments
10 | Casinos
10 | Motels
10 | RV Parks & Campgrounds
9 | Hostels
9 | Vacation Rentals & Villas
Region
269 | North America
8 | Europe
5 | Oceania
3 | South America
2 | Central America
2 | Africa
1 | Asia Pacific
Category
244 | Event Management Software
130 | Hotel Sales Software
Didn’t find what you were looking for?
What is Tripleseat?
Founded in 2008 | Headquarters in Concord, MA | 289 employees
Tripleseat is a robust sales and catering platform designed for hotels to efficiently manage events and guest room blocks. It streamlines operations by combining event management, room block handling, client communication, and banquet space coordination in one intuitive interface. Its comprehensive features, like automated templates and digital contracts, boost revenue by reducing client response times and minimizing operational costs. Tripleseat's ability to centralize data and integrate seamlessly with property management systems makes it an invaluable tool for optimizing hotel operations and enhancing the guest experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Tripleseat products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Tripleseat Reviews Analyzed: 13
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Tripleseat Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Tripleseat
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Tripleseat's Provided Description:
"Tripleseat for Hotels is the premiere sales and catering platform for modern hotel teams worldwide. Tripleseat for Hotels enables hotel teams to manage guest room blocks, client communication, banquet space, and more, all within one intuitive platform. With integrated CRM tools and partnerships with top software providers, Tripleseat for Hotels empowers properties to optimize their operations and drive revenue."
FAQs
Capabilities
Centralized Operations and Visibility
Centralized Operations and Visibility
A unified command center for multi-location businesses, with dashboards and calendars that offer real-time views into performance metrics, events, and leads across all locations.
Enhanced Lead Capture and Conversions
Enhanced Lead Capture and Conversions
Capture and convert more leads with customizable lead forms, real-time dashboards, automated responses, and smart notifications.
Enhanced Operational Efficiency
Enhanced Operational Efficiency
Automate routine tasks such as document creation (proposals, contracts, Banquet Event Orders), invoicing, and payment collection.
Intuitive Client Portals
Intuitive Client Portals
Client Portals: Enhance customer experience by allowing guests to view event details, sign documents, ask questions, and process payments securely and conveniently
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Tripleseat’s partnerships and integrations pair our sales and catering features with the top tools you need to generate more bookings and revenue at your properties.
Powerful Analytics and Reporting
Powerful Analytics and Reporting
Analyze sales performance, booking pace, customer trends, and more. Identify growth opportunities, benchmark performance, and track ROI on marketing initiatives
Features
Prospecting & Lead Gen
4/5 features
Inquiry Management
4/5 features
Proposal Management
4/5 features
Workflow Automation
4/5 features
Contracts & Approvals
4/5 features
Communication & Collaboration
4/5 features
Payments & Compliance
4/5 features
Attendee Management
4/5 features
Event Planning
4/5 features
Available Add-ons & Modules
Floorplans by Tripleseat
Event Management Software
Our floorplanning software combines the simplicity of 2D layouts with the immersive power of 3D visualization, all within a single, user-friendly platform.
EventUp by Tripleseat
Event Management Software
EventUp connects your venue with millions of event planners. Providing the highest search-to-book conversion rate, your venue’s event profile gains visibility, attracts new targeted leads, and books more events.
TripleseatDirect
Direct Booking Tools
Book more events by removing the friction and enabling your customers to quickly and easily self-book on- and off-premise events, large group reservations, and catering. Built on the Tripleseat engine, TripleseatDirect provides your venue with an unparalleled advantage, transforming your event management into a powerhouse of efficiency and profitability.
PartyPay
Payments Processing Software
Drive your events business forward with Tripleseat PartyPay, the ultimate online payment solution. Signing up is quick, free, and lets you start accepting event payments in no time.
Tripleseat Tickets
Direct Booking Tools
Easily create and sell tickets for your events, design them your way, and adjust strategies in real-time for maximum impact. Everything you need in one cost-effective solution.
Tripleseat Reviews Summary
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Tripleseat is the #2 most trending product in the Event Management Software category (out of 30) and the #64 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Tripleseat as the #2 Event Management Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Tripleseat Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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References
"Tripleseat is the single best ROI of any system I have implemented in my 30-year career"
Jeff Mould
President @
"We actually use Tripleseat across all our departments, whether it’s production and lighting, or it’s our carpenters, and our housekeeping, or our marketing team. Each department has an account and uses Tripleseat. As we put up tentative and definite events, being able to assign tasks to our lighting department or to assign that we need staff from our food and beverage departments, It’s really helpful.""
Melody Thomas
Concierge @
The McKittrick Hotel
"Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big help for us to manage that.”"
Lou Canakes
National Sales Director @
SPIN New York 23
"Responding to leads is so easy in addition to communicating upcoming Events & Groups with the Operation Managers thru the integration features (ie-Google Calendar). All of these resources can be "pre-canned" for easy replies and also accessed on any day, location, time through their app. Discussion Email Templates & the Sales Collateral Gallery makes responding to emails fast and easy! Click, click, and boom! Response times matter and Tripleseat makes doing so a breeze!"
Olivia Prescott
Director of Sales @
Sands Hotel & Spa
Featured Customers
More Products by Tripleseat
Hotelier Rating
Looking for specific info?
8
Director of Sales and Marketing
DOSM from 10 to 24 room Boutique in New Orleans (United States of America)
Verified
7 days ago
Ease of use. Constantly updating systems. Many of my issues from onboarding have been resolved internally as as a new implementation.
United States of America
United States of America
DOSM
Small Hotel
10
It is a great software to work with!
Sales Representative from 100 to 199 room in Brossard (Canada)
Verified
8 days ago
Easy to use.
We get support whenever we need it.
I am very satisfy with the decision to have chosen it.
Canada
Canada
Sales Representative
Large Hotel
9
Amazing Event Software!
Event Planning Manager from 5 to 9 room Bed & Breakfast & Inn in Carlton (United States of America)
Verified
8 days ago
I am a fairly new user to Tripleseat (a little over a year). The constant improvements have been amazing to use and see. The customer service and help features are great. I love how customizable everything is and how each property can mold it as needed.
United States of America
United States of America
Event Planning Manager
X-Small Hotel
8
Super effective for events; not all the features needed for hotel rooms
GM from 100 to 199 room Bed & Breakfast & Inn in Lexington (United States of America)
Verified
8 days ago
Effective at managing rooms/venues, auto populating leads via online forms, floor plan abilities, calendar view, administrating users, and exporting data. Interfaces well with StayNTouch.
United States of America
United States of America
GM
Large Hotel
10
Seamless Program
Senior Event Sales Manager from 50-74 room Boutique in Los Angeles (United States of America)
Verified
8 days ago
This program is entirely user friendly and easy to grasp. The client facing features and signing process make the hand offs simple. Running reports are extremely helpful as well.
United States of America
United States of America
Senior Event Sales Manager
Mid-Sized Hotel
8
Software for thorough event planning
Sales and Events Manager from 10 to 24 room Bed & Breakfast & Inn in Sutter Creek (United States of America)
Verified
13 days ago
Triple seat allows me to track conversations, notes, tasks and event details easily. It also allows me to integrate payment information and options on my platform, which greatly improves my productivity.
United States of America
United States of America
Sales and Events Manager
Small Hotel
8
Tripleseat makes booking, tracking, and completing events easy!
Senior Sales Manager from 5 to 9 room Bed & Breakfast & Inn in Nashville (United States of America)
Verified
14 days ago
I appreciate how it tracks and contains all of my correspondence with leads and confirmed events. The overview and calendar is super helpful as well to keep tabs on upcoming events.
I do love that when I respond in Gmail it captures it on Tripleseat so that nothing gets missed.
I love the notes and attached files ability within the booking!
United States of America
United States of America
Senior Sales Manager
X-Small Hotel
10
Great experiences with multi-functional tool for our event business
Executive Assistant Manager from 50-74 room Boutique in Daylesford (Australia)
Verified
14 days ago
Very easy to manage and functioning across the departments. Very straight forward and not requiring much time for trainings. Great tool to manage all details.
Australia
Australia
Executive Assistant Manager
Mid-Sized Hotel
9
Guest Room Block is Amazing But...
Rooms Coordinator from 500+ room Bed & Breakfast & Inn in Honolulu (United States of America)
Verified
15 days ago
The aspect that I love the most about Tripleseat instantly syncs up with our PMS for changes for guest room blocks. The UI is also friendly and has great shortcuts, like CTRL+B which will help populate the entire guest room block.
United States of America
United States of America
Rooms Coordinator
X-Large Hotel
10
I am so proud of using this system and learn especially when editing i know where to go about editing.
Events Coodinator from 100 to 199 room Boutique in Port Vila (Vanuatu)
Verified
16 days ago
I just love to take booking and most and put them in Definite and sending contract and really makes me happy when i am busy throughout the week.
Getting to collaborate with people who you haven't meet and was good to meet them in person and get to know a lot of people around the word.
The most important thing is the same guest keep coming...
Vanuatu
Vanuatu
Events Coodinator
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Tripleseat excels at simplifying event and group sales management for hotels and venues. It brings together lead tracking, proposals, contracts, BEOs, and catering logistics into one easy-to-use platform. The integration with Stayntouch PMS keeps group bookings, pickup, and guest room allocations in sync, so sales and operations teams always have a shared, accurate view of group business performance.
Showing all answers to: "What does this product or service do well?"
Tripleseat excels at simplifying event and group sales management for hotels and venues. It brings together lead tracking, proposals, contracts, BEOs, and catering logistics into one easy-to-use platform. The integration with Stayntouch PMS keeps group bookings, pickup, and guest room allocations in sync, so sales and operations teams always have a shared, accurate view of group business performance.
TripleSeat excels at simplifying and organizing the entire event-booking process for hotels and venues. It centralizes leads, proposals, BEOs, contracts, and communication so teams can work efficiently and avoid missed details. Its user-friendly workflow helps staff respond faster, collaborate better, and deliver a more professional experience to clients.
Tripleseat has been a great partner for hotels because it brings everything for group sales and event management into one place, including leads, proposals, contracts, room blocks, and event space scheduling, which makes the whole process smoother for both staff and guests. The branded proposals, easy communication, and online signing and payment help us deliver a much more polished experience, and the PMS integrations keep room availability and rates accurate without extra work. The visual floor plan tools are especially helpful for weddings and corporate events, and the reporting features make it easier to understand where our event revenue is coming from. On top of the product itself, their team is fantastic to work with, responsive, knowledgeable, and genuinely invested in helping us succeed.
Triplesea's all-in-one sales and catering platform takes group bookings to a new level! Their platform makes it easy for our mutual clients to create and send group booking proposals in minutes, saving them hours a day and increasing productivity while decreasing workload. Paired with WebRezPro PMS, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device.
TripleSeat is a great event management software. It has a very easy to use UI and is a web-based platform. Their leadership team is very helpful with other vendors and getting an integration setup with mutual customers. It also has a great mobile/iPad app to easily access the system on the go.
Question:
What differentiates this product or service from the competition?
Answer:
Unlike traditional event management tools, Tripleseat was designed specifically for hospitality operations — combining sales CRM, catering, and event management into a single system that’s intuitive and built for teams on the go. Its two-way integration with Stayntouch PMS provides real-time visibility into room availability and block pickup, eliminating double-entry and ensuring a seamless handoff between sales, catering, and the front desk.
Showing all answers to: "What differentiates this product or service from the competition?"
Unlike traditional event management tools, Tripleseat was designed specifically for hospitality operations — combining sales CRM, catering, and event management into a single system that’s intuitive and built for teams on the go. Its two-way integration with Stayntouch PMS provides real-time visibility into room availability and block pickup, eliminating double-entry and ensuring a seamless handoff between sales, catering, and the front desk.
TripleSeat stands out because of its intuitive design, powerful automation, and strong integration ecosystem. It eliminates repetitive administrative work by streamlining tasks like sending proposals, generating documents, and collecting payments. Unlike many systems, it is easy for both sales managers and on-property teams to adopt, which leads to faster onboarding and more consistent event execution across departments.
Tripleseat stands out from competitors because it truly understands the way hotels operate, especially when events and room blocks overlap, and it brings those pieces together more seamlessly than most platforms in its space. While many tools handle either event management or guest rooms well, Tripleseat combines both with a cleaner workflow, better communication tools, and much more polished client-facing documents. Its floor plan builder is easier for teams to use, its reporting is more insightful for driving group sales strategy, and its PMS integrations tend to be more reliable in day-to-day operations. What really sets them apart, though, is the team behind the product. They are incredibly responsive, collaborative, and invested in their partners’ success, which makes the experience feel more like working with an extension of your own team rather than just a software vendor.
As a cloud-based product, Tripleseat is able to be accessed from anywhere at anytime, making it a convenient choice for any hotelier on the go. Tripleseat's easy to use interface and ability to update changes to bookings in real-time really makes this software stand out.
It is a web-based application and their support team is great and very easy to work with. They are willing to create integrations with other third party system very easily (like ProfitSword) to help mutual customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Implement Tripleseat with your sales, catering, and front-office teams aligned from day one. The integration delivers its best value when all departments use it to manage events, guest blocks, and room pickup in one connected workflow. Once in place, you’ll save hours of manual coordination and deliver a smoother, more professional group experience for your guests.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Implement Tripleseat with your sales, catering, and front-office teams aligned from day one. The integration delivers its best value when all departments use it to manage events, guest blocks, and room pickup in one connected workflow. Once in place, you’ll save hours of manual coordination and deliver a smoother, more professional group experience for your guests.
Take the time to set up your templates, permissions, and processes before going live. The more you align TripleSeat with your existing workflows, the more value it delivers. Once configured, it becomes a reliable operational hub that reduces errors, improves communication, and empowers your sales team to close more business with confidence.
If I could give one piece of advice to a hotelier considering Tripleseat, it would be to fully commit to using the platform across your entire events and group sales operation. The more you centralize your leads, communications, contracts, and room blocks in Tripleseat, the more value you’ll get from its workflows, reporting, and automation. It can replace a lot of manual processes and disconnected tools, but only if you lean in and let it become your single source of truth. Once your team gets comfortable with it, you’ll see how much smoother the guest experience becomes and how much time you save behind the scenes.
The seamless connection that Tripleseat has with WebRezPro provides enormous benefits to our mutual clients that manage a lot of group bookings. Together our software provides a comprehensive package that not only streamlines processes, but also saves hoteliers time and boosts revenue.
This is a great web-based application and easy to implement for multiple hotels, revenues, etc. There is also ability to add custom fields in bookings which can be useful for different use cases. Their support team is awesome and very prompt. They helped us quickly build an integration for our mutual customers helping enhance the use of both of our systems. Overall a great product and I always look at the support when I pick a system and theirs is solid.
Recommended by
Casey Ward
Partnerships
@
Stayntouch
Michelle Ignat
Head of Partnerships & Business Development
@
Peoplevine
Colin Carrig
Senior Partnerships Manager
@
GoTab
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Pritesh Patel
Product Manager, Partnerships & Data Services
@
ProfitSword
Casey Ward
Partnerships
@
Stayntouch
Michelle Ignat
Head of Partnerships & Business Development
@
Peoplevine
Colin Carrig
Senior Partnerships Manager
@
GoTab
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Pritesh Patel
Product Manager, Partnerships & Data Services
@
ProfitSword
Sandra Holland
Marketing Manager
@
Benbria
Randi Bushell
Founder, CEO
@
Merri
Cameron Jarvis
Partnerships Manager
@
Kenect
Bianca Esmond
Director, Brand Marketing
@
SevenRooms
Are you a consultant or vendor that recommends Tripleseat?
Leave a recommendation
News
Tripleseat
2 weeks ago
By adding Tripleseat’s easy-to-use lead form to their website and marketing channels, Stoney Creek made it possible for prospects to submit event inquiries in under 30 seconds
Tripleseat
1 year ago
Tripleseat Acquires 3D Floor Plan Provider, Merri, to Revolutionize Event Management & Planning
Tripleseat
1 year ago
Tripleseat for Hotels Teams Up with Best Western Downtown Casper Hotel in Wyoming Offering Unparalleled Group Sales and Event Planning Solutions
Tripleseat
1 year ago
PURS Fine Hotels & Restaurants Taps Tripleseat for Hotels to Maximize Group Sales and Streamline Event Planning
Tripleseat
1 year ago
Tripleseat Announces New Integration with Mews Property Management System
Tripleseat
1 year ago
Tripleseat for Hotels Partners Up with Urban Cowboy Hotels to Maximize Group Bookings and Event Revenue
Tripleseat
1 year ago
Tripleseat's 2023 Data Insights Reveal Remarkable Growth Trend with $7.3 Billion in Event Booking Revenue for Restaurant and Unique Venue Customers
Tripleseat
1 year ago
Tripleseat Announces Strategic Acquisition of Attendease for Unparalleled Event Management Solutions
Tripleseat
2 years ago
The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform
Tripleseat
3 years ago
Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change
Tripleseat
3 years ago
Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio
Tripleseat
3 years ago
Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform
Tripleseat
3 years ago
Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform
Tripleseat
4 years ago
Hotel Mission de Oro Signs with Tripleseat Software
Tripleseat
4 years ago
Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry
Tripleseat
4 years ago
Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties
Tripleseat
4 years ago
Hay Creek's 22 Hotel Properties Sign with Tripleseat
Tripleseat Integrations
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Support
Unverified
Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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