Tripleseat

4.5 (122 REVIEWS)

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HT Score  
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Randi, Mark, Cameron + 4 more experts recommend Tripleseat

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Ranked 2 (out of 29) in Event Management Software

2024 Finalist HotelTechAwards

Hoteliers voted Tripleseat as the #2 Event Management Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Tripleseat is a web-based sales and catering platform for hotels, restaurants and unique venues that will increase sales and streamline the booking process.

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Ratings Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.7/5
ROI
4.5/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Tripleseat is the #2 most trending product in the Event Management Software category (out of 29) and the #105 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Tripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Tripleseat as the #2 Event Management Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Tripleseat
Founded in 2008 | Headquarters in Concord, MA | 131 employees
Tripleseat is the all-in-one sales and catering platform that helps you increase sales, without increasing your workload. Tripleseat gives you the tools to book and manage groups at your hotel with ease. With an integrated CRM, Guest Room Control, and an event platform, Tripleseat makes group sales easier, simplifies the booking process, and enables your entire team to work efficiently, from anywhere, at any time.

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Capabilities

Simplify the Group Booking Process

Improve Operational Efficiency

Integrate Seamlessly with Software Partners

Track Sales, Past Insights and Growth

Manage A High Volume Of Events

Features

Prospecting & Lead Gen

4/5 features

Inquiry Management

4/5 features

Proposal Management

4/5 features

Workflow Automation

4/5 features

Contracts & Approvals

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Tripleseat Average Tripleseat

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0

Success Stories

3

References

8

Featured Customers

Success Stories

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Tripleseat doesn’t have any case studies available

Popularity by Segment

Size

6 | X-Small (1-9 room)

14 | Small (10-24 room)

35 | Medium (25-74 room)

64 | Large (75-199 room)

23 | X-Large (200+ room)

Country

136 | United States of America

4 | Canada

2 | Australia

1 | Singapore

1 | United Kingdom

1 | France

1 | Netherlands

1 | Puerto Rico

1 | Nigeria

Type

74 | Boutiques

47 | Luxury Hotels

24 | Branded Hotels

24 | Resorts

19 | Bed & Breakfast & Inns

10 | Limited Service & Budget Hotels

7 | Airport/Conference Hotels

5 | City Center Hotels

3 | RV Parks & Campgrounds

3 | Vacation Rentals & Villas

2 | Casinos

2 | Extended Stay & Serviced Apartments

2 | Hostels

Region

140 | North America

3 | Europe

2 | Oceania

1 | Asia Pacific

1 | Central America

1 | Africa

Category

122 | Event Management Software

67 | Hotel Sales Software

More Products by Tripleseat

https://ucarecdn.com/34605420-16f6-44b7-b736-d233df1d01f4/
https://ucarecdn.com/e3ea9456-be67-4ab5-b880-6690795f0aab/

Hotelier Rating

Excellent
104
Very Good
20
Average
15
Poor
5
Terrible
4

Property Size

  • X-Small (6)
  • Small (14)
  • Medium (35)
  • Large (64)
  • X-Large (23)

Country

  • United States of America
    United States of America
    (136)
  • Canada
    Canada
    (4)
  • Australia
    Australia
    (2)
  • Singapore
    Singapore
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • France
    France
    (1)
  • Netherlands
    Netherlands
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Nigeria
    Nigeria
    (1)

Region

  • North America
    North America
    (140)
  • Europe
    Europe
    (3)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (2)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)
10

Wonderful experience with TS team!

Catering & Sales Manager from 200 to 499 room Casino in Rohnert Park (United States of America)

Verified
1 months ago
Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to revi...
Country United States of America
Catering & Sales Manager
X-Large Hotel
10

Tripleseat Wonderland

DOSM from 100 to 199 room Boutique in Miami Beach (United States of America)

Verified
2 months ago
I absolute love all the time Tripleseat saves me when sending contracts and especially BEOs. Click click click : gone
Country United States of America
DOSM
Large Hotel
8

Easy to use Event Management Software with efficient, friendly support team

Group Director of Sales from 200 to 499 room Branded Hotel in Melbourne (Australia)

Verified
4 months ago
*The ability to streamline all departments using a cloud-based leads and event management platform. *Payment integration with Stripe, alleviating double-handling of payments *MICE pipeline management, with all customer communications, proposals, agreements, invoicing and event orders located in one place and accessible by all departments/us...
Country Australia
Group Director of Sales
X-Large Hotel
10

Great way to handle events from drafting a contract to creating a BEO

from 25-49 room Luxury Hotel in Shelter Island (United States of America)

Verified
7 months ago
easy to use, fast, great UI, gives you a clear view of all of your events right away in the calendar view.
Country United States of America
Medium Hotel
1

Too glitchy & Not helpful

Sales & Events Manager from 25-49 room Bed & Breakfast & Inn in Apalachicola (United States of America)

Verified
8 months ago
This program is serving as a catch-all for our events & groups where we enter contact info, upload documents, & utilize some of the master documents. We heavily utilize the Rooms Proposal, Contract, & BEO documents & they seem to work well for our team. Our customer service rep Christine is responsive & does the best she can to take care of...
Country United States of America
Sales & Events Manager
Medium Hotel
6

Tripleseat has made my booking process so much easier quicker and efficient for guests and staff to communicate.

Groups and Retreats Coordinator from 75-99 room RV Parks & Campground in Rogers (United States of America)

Verified
8 months ago
I have really enjoyed how everything is in one place, from conversations with guests to their bookings to their contracts. It makes communication easy when you have lots of different bookings. I also appreciate that you can have as many users as you want. I work for a company of with about 50 people and anyone can jump on to see what we are...
Country United States of America
Groups and Retreats Coordinator
Large Hotel
9

User friendly and robust

Wedding Sales Specialist from 1 to 4 room Vacation Rentals & Villa in Denton (United States of America)

Verified
8 months ago
I really appreciate that I can easily manage multiple clients and keep all of my discussions, tasks, and leads straight.
Country United States of America
Wedding Sales Specialist
X-Small Hotel
10

Great Assistance!

Director of Sales from 100 to 199 room Bed & Breakfast & Inn in Roanoke (United States of America)

Verified
8 months ago
The team at Tripleseat have been nothing short of fantastic! From the very first interaction, to onboarding, to launching, merging... They have been wonderful! They are quick to respond and guide.
Country United States of America
Director of Sales
Large Hotel
10

I highly recommend them.

Event planner from 200 to 499 room Branded Hotel in Berkeley Springs (United States of America)

Verified
8 months ago
All the work was done with high quality and professionalism. I highly recommend it. We have been working with them for several years now, and we are reaching out again.
Country United States of America
Event planner
X-Large Hotel
6

Some cool features and great customer service

Director of Sales from 50-74 room Boutique in Asheville (United States of America)

Verified
8 months ago
Tripleseat has some cool features that I enjoy such as the notifications that show me when a prospect or client have viewed my email even when I may not have heard back. I also like that I can send a contract electronically and get a signature quickly.
Country United States of America
Director of Sales
Medium Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

● An All-in-One Sales Solution ● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based system provides the tools hotels need to book more group business, streamline the planning process, and communicate every detail seamlessly across all departments. ● The platform helps properties manage group bookings and room blocks while staying up to date with all their leads and accounts. By automating the follow-up tasks and mundane data entry, you can prospect and book more business in less time. ● Tripleseat’s partnerships and integrations pair the sales and catering features with the top tools hotels need to generate more bookings and revenue at their properties. ● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps you track group sales while leveraging data, past insights, and pacing trends. ● Personalized configuration and training ● Award Winning Support Team with quick response time

Question:

What differentiates this product or service from the competition?

Answer:

● As a cloud-based tool, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device. This eliminates tedious admin work, saving your team hours a day. ● Live Documents with real-time updates ● E-Signature built right into platform ● Online Payments directly from live docs or guest portal ● Guest Portal for personalized guest experience ● In app emails that keep all communication in Tripleseat ● Integrated lead form

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack. Also make sure to pick a sales & catering platform that listens to customer feedback, is quick to respond, and is known for its superior customer service

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
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Randi Bushell Founder, CEO @ Merri
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Mark Kelly Solutions and Partner Integration Consultant @ Maestro Property Management Solutions
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Cameron Jarvis Partnerships Manager @ Kenect
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Sarah Duguay Sales & Marketing Manager @ WebRezPro Property Management System
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Sandra Holland Marketing Manager @ Benbria
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Randi Bushell Founder, CEO @ Merri
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Mark Kelly Solutions and Partner Integration Consultant @ Maestro Property Management Solutions
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Cameron Jarvis Partnerships Manager @ Kenect
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Sarah Duguay Sales & Marketing Manager @ WebRezPro Property Management System
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Sandra Holland Marketing Manager @ Benbria
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Pritesh Patel Product Manager, Partnerships & Data Services @ ProfitSword
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Bianca Esmond Director, Brand Marketing @ SevenRooms
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Posts

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Tripleseat

6 days ago

Tripleseat Acquires 3D Floor Plan Provider, Merri, to Revolutionize Event Management & Planning

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Tripleseat

4 weeks ago

Tripleseat for Hotels Teams Up with Best Western Downtown Casper Hotel in Wyoming Offering Unparalleled Group Sales and Event Planning Solutions

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Tripleseat

1 month ago

PURS Fine Hotels & Restaurants Taps Tripleseat for Hotels to Maximize Group Sales and Streamline Event Planning

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Tripleseat

2 months ago

Tripleseat Announces New Integration with Mews Property Management System

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Tripleseat

2 months ago

Tripleseat for Hotels Partners Up with Urban Cowboy Hotels to Maximize Group Bookings and Event Revenue

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Tripleseat

3 months ago

Tripleseat's 2023 Data Insights Reveal Remarkable Growth Trend with $7.3 Billion in Event Booking Revenue for Restaurant and Unique Venue Customers

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Tripleseat

3 months ago

Tripleseat Announces Strategic Acquisition of Attendease for Unparalleled Event Management Solutions

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Tripleseat

1 year ago

The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform

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Tripleseat

1 year ago

Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change

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Tripleseat

1 year ago

Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio

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Tripleseat

2 years ago

Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform

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Tripleseat

2 years ago

Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform

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Tripleseat

2 years ago

Hotel Mission de Oro Signs with Tripleseat Software

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Tripleseat

2 years ago

Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry

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Tripleseat

2 years ago

Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties

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Tripleseat

3 years ago

Hay Creek's 22 Hotel Properties Sign with Tripleseat

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Integrations

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SkyTouch Technology

This integration hasn’t been verified by Tripleseat yet.

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Infor
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80% recommended by 82 hotels

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Tock

This integration hasn’t been verified by Tock yet.

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100% recommended by 8 hotels

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Benbria
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89% recommended by 7 hotels

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Social Tables

This integration hasn’t been verified by Social Tables yet.

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Event Management Software

Support

Unverified

Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

2 days

Responsiveness

Excellent

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