HiJiffy vs. Viber:
Which Is Right for You?

The Decision

Choosing between HiJiffy by HiJiffy and Viber by Viber hinges on your hotel’s specific communication needs. Both platforms aim to connect your team with guests, but they serve vastly different functions and target different user experiences. HiJiffy specializes in guest messaging automation for hospitality, while Viber is a general messaging and VoIP app primarily used for personal and broader business communication. How do these differences impact your decision?

Is HiJiffy or Viber Better for Hotels?

HiJiffy is purpose-built for the hospitality sector, offering a suite of features designed to automate and streamline guest interactions across multiple channels like WhatsApp, Facebook Messenger, and SMS. Viber, on the other hand, is a messaging app that enables secure text, voice, and video communication, with additional tools for business messaging but without the deep hospitality integrations that HiJiffy offers.

While HiJiffy boasts an extensive feature set tailored to guest engagement, automation, and revenue growth, Viber’s core strength lies in secure, cross-platform communication that can be adapted for business use, but lacks dedicated hotel-specific tools. If your goal is to automate guest communication and increase direct bookings, HiJiffy’s specialized approach makes it the more appropriate choice.

Do you want a solution built specifically for hospitality automation or a versatile messaging platform for general communication?

HiJiffy vs Viber: Which Should Your Hotel Choose?

If your hotel needs an all-in-one guest messaging solution that automates FAQs, booking inquiries, and guest engagement, go with HiJiffy. Its proven track record with over 2,500 hotels across multiple continents demonstrates its effectiveness in increasing direct bookings, reducing staff workload, and enhancing guest satisfaction.

If, however, your team requires a general communication app for internal or external messaging, voice calls, or multimedia sharing without hotel-specific features, Viber could suffice. But be aware that Viber lacks integrations with PMS or booking systems, making it less suited for operational automation in hospitality.

In summary, for automating guest interactions and revenue-driving features, choose HiJiffy; for broad communication needs, Viber is more suitable.

Is HiJiffy or Viber Easier to Use?

HiJiffy’s interface scores a solid 4.62/5 for ease of use, with many users praising its intuitive setup, clear dashboards, and straightforward onboarding process. Support for staff adoption is evident in reviews emphasizing quick setup and minimal training, with a 4.45/5 onboarding rating.

Viber’s user experience is designed for personal and casual communication, making it simple for general users but lacking the tailored onboarding or training support for hotel staff. Its flexibility as a communication tool doesn’t translate directly into hospitality workflows, making it less user-friendly for hotel teams.

Edge: HiJiffy.

Which Has Better Features: HiJiffy or Viber?

HiJiffy offers 73 features specifically designed for the hospitality industry, including chatbot booking agents, PMS integrations, message routing, multilingual support, automated replies, guest history, live translations, social media integrations, and campaign tools. These enable your team to automate reservations, upsell, and manage guest communications across multiple channels effectively.

Viber, in contrast, offers core messaging and VoIP capabilities—text, voice, and video calls, multimedia sharing, group chats, and end-to-end encryption—without hotel-specific automation features. It lacks dedicated integrations or tools for revenue management and guest experience.

Edge: HiJiffy.

Which Has Better Customer Support: HiJiffy or Viber?

HiJiffy’s support team consistently earns high praise, with a 4.58/5 support rating and reviews highlighting rapid, helpful responses. Users report that HiJiffy’s customer service is responsive and proactive, often resolving issues within hours and offering tailored onboarding assistance.

Viber’s support for business users is more general, with limited hotel-centric guidance or dedicated support channels. Since Viber is primarily a consumer app, hotel-specific support and onboarding are less structured, which can hinder quick resolution of operational issues.

Edge: HiJiffy.

Which Has More Integrations: HiJiffy or Viber?

HiJiffy integrates with 59 verified partners, including major PMS and booking engines like Oaky, D-EDGE, GuestCentric, and RoomRaccoon. These integrations allow your hotel to automate communication based on real-time reservation data, guest profiles, and other operational inputs, streamlining workflows.

Viber has only one verified business partner, limiting its integration capacity. While Viber’s API supports chatbot development and customer engagement, it doesn’t natively connect with hotel management systems or booking platforms.

Edge: HiJiffy.

Which Do Hoteliers Rate Higher: HiJiffy or Viber?

HiJiffy’s recent reviews give it an overall rating of 4.81/5, with 157 reviews in the past six months—more recent reviews reinforce its strong performance. Hoteliers across segments, especially resorts, city hotels, and boutique properties, praise its ease of use, automation, and revenue impact.

Viber lacks publicly available review data related to hotel use, making it impossible to compare hotel-specific satisfaction. Its general user ratings are high for personal use but do not reflect hospitality-specific experience.

Edge: HiJiffy.

How Much Do HiJiffy and Viber Cost?

HiJiffy’s platform costs a flat $300/month, with no trial or free tier, reflecting its dedicated development for hospitality. Viber does not publicly list pricing for business solutions; Viber for Business is generally free, but advanced features or API access might incur costs, and it lacks transparency on pricing specific to hotel use.

For hotel operators seeking predictable budgets and clear ROI, HiJiffy’s pricing provides clarity. Viber’s cost structure is less transparent and may depend on API usage or third-party integrations.

What Type of Hotel Should Use HiJiffy?

• Hotels aiming to automate guest communication, especially those with high booking volumes.
• Properties that want to increase direct bookings and cross-sell services via messaging campaigns.
• Teams seeking to reduce operational costs through AI-powered automation.
• Hotels with multilingual guests needing support in over 130 languages.
• Brands wanting tight integration with PMS and booking systems for real-time updates.

Not ideal if:

• Your hotel relies mainly on personal or face-to-face interactions.
• You have a small property with minimal guest communication needs.
• Your team prefers a general messaging platform without hotel-specific features.

What Type of Hotel Should Use Viber?

• Hotels or travel companies that want a simple, secure messaging app for internal or external communication.
• Small properties or boutique hotels that do not require deep automation.
• Teams looking for a free or low-cost way to connect with guests via a widely used messaging app.
• Hotels with a strong focus on internal team communication or external customer service that benefits from voice and multimedia sharing.

Not ideal if:

• You need integrated guest management or automation features.
• Your property requires PMS or booking system integrations.
• You want a platform dedicated to enhancing revenue through targeted campaigns.

Viber vs HiJiffy: The Bottom Line for Hotels

The core difference is that HiJiffy is a hospitality-focused guest messaging solution designed to automate, personalize, and integrate. Viber, while a capable messaging platform, lacks the tailored features and integrations necessary for operational hotel automation.

Choose HiJiffy if your goal is to actively engage guests, increase revenue, and streamline operations through AI-powered automation. Opt for Viber if your primary need is general, secure communication without hotel-specific automation or integrations.

When to choose HiJiffy: if automation, direct booking growth, and operational efficiency are priorities. When to choose Viber: if you need a free, simple communication tool for internal or external chats without hotel-specific workflows.

Our Verdict

HiJiffy’s proven track record, extensive features, and integrations make it the clear leader for hotel guest communication. Its recent reviews and high ratings underscore its effectiveness and industry trust.

Viber’s strengths lie in general messaging and voice communication, but without hotel-specific features or integrations, it’s less suited for automating guest interactions or driving revenue. For a hotel looking to improve guest engagement and operational efficiency, HiJiffy remains the recommended choice.