The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 612 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
hotelkit shines in ease of use and customer support — especially for brand properties (4.6/5) , with exclusive features like Mobile access on any device and Guest requests.
Yammer shines .
Side-by-side ratings based on 612 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $200/mo | Contact sales |
| Verified Reviews | 608 | 4 |
After analyzing 612 verified reviews, hotelkit users most value its user-friendly interface, real-time communication, task management, while Yammer users highlight . Click any theme to see what reviewers say.
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User-friendly Interface
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Real-time Communication
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Task Management
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Customizable Features
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Offline Functionality
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Reporting Features
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Integration with Third-party Systems
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How each product ranks among Staff Collaboration Tools vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #1 86 reviews | #26 0 reviews |
| Mid-Size (25-74 rooms) ▾ | #1 379 reviews | #22 2 reviews |
| Large (75-199 rooms) ▾ | #2 95 reviews | #25 1 reviews |
| X-Large (200+ rooms) ▾ | #4 18 reviews | #27 0 reviews |
By Property Type
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| Boutique ▾ | #2 238 reviews | #22 2 reviews |
| Luxury ▾ | #2 192 reviews | #29 1 reviews |
| Branded / Chain ▾ | #2 166 reviews | #21 2 reviews |
| Extended Stay ▾ | #1 57 reviews | — |
By Region
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| North America ▾ | #14 6 reviews | #28 2 reviews |
| Europe ▾ | #1 530 reviews | — |
| Asia Pacific ▾ | #2 17 reviews | — |
| Middle East ▾ | #1 15 reviews | #13 0 reviews |
According to HTR's product database, hotelkit Collaboration and Yammer share 0 features. Here are the key differences — features one has that the other lacks.
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| Inspection | ||
| Multi-property portfolio monitoring | ||
| Open API | ||
| Preventative maintenance module | ||
| Print old records | ||
| Real time task tracking |
Showing top differences. 22 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Walkthroughs are now as seamless as ever. Like this, we know exactly who checked specific control points and at what time."
No published case study for this goal yet.
"The intuitive and user-friendly look and feel of hotelkit, managed to turn the initial skepticism into genuine enthusiasm. The great advantage of working with hotelkit is that it r..."
No published case study for this goal yet.
"In July 2020, we started a handover article in hotelkit, called “Well done pt. 2″. During the first lockdown, we continued to strive for team cohesion and created the handover “Str..."
No published case study for this goal yet.
What hoteliers love
The intuitive design makes it easy for staff to navigate, reducing training time and improving communication efficiency. Users appreciate how quickly... The intuitive design makes it easy for staff to navigate, reducing training time and improving communication efficiency. Users appreciate how quickly new team members adapt to the system.
The software facilitates real-time communication among departments, ensuring timely responses and coordination, which significantly enhances the guest... The software facilitates real-time communication among departments, ensuring timely responses and coordination, which significantly enhances the guest experience.
The tool simplifies task management and tracking, allowing staff to efficiently assign and manage daily responsibilities, leading to increased product... The tool simplifies task management and tracking, allowing staff to efficiently assign and manage daily responsibilities, leading to increased productivity.
Where hoteliers push back
The program's offline functionality is seen as an area for improvement, particularly in locations with unreliable internet, limiting its effectiveness... The program's offline functionality is seen as an area for improvement, particularly in locations with unreliable internet, limiting its effectiveness in such environments.
The current reporting capabilities are somewhat limited, with users expressing a desire for more advanced analytics and customization to better track... The current reporting capabilities are somewhat limited, with users expressing a desire for more advanced analytics and customization to better track staff productivity and workflow.
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. hotelkit Collaboration and Yammer share many core Staff Collaboration Tools features, but each has unique capabilities. hotelkit Collaboration offers 41 verified integration partners, while Yammer offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. hotelkit Collaboration leads in ease of use at 4.7/5 vs 2.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
hotelkit Collaboration: No. Yammer: No. Neither product currently offers a free tier. Most Staff Collaboration Tools vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. hotelkit has an HT Score of 100 and Yammer has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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