hotelkit Facility Management

4.8 (354 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Julia, Olga, Moritz + 22 more experts recommend hotelkit

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hotelkit Facility Management

4.8 (354 REVIEWS)

Ranked 1 (out of 28) in Hotel Maintenance Software

2024 Winner Hotel Software

Hoteliers voted hotelkit as the #1 Hotel Maintenance Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Connect all your employees on one platform with helpful tools ​ to automate and monitor your maintenance operations!

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Ratings Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, hotelkit Facility Management is the #1 most trending product in the Hotel Maintenance Software category (out of 28) and the #18 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted hotelkit as the #1 Hotel Maintenance Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About hotelkit Facility Management
Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
With hotelkit you can list and categorize your assets, add individualized technical details, manage the entire asset life cycle from a unified platform ​and plan and automate maintenance service cycles according to brand standards as well as assign PPM-tasks to maintenance teams​ and easily document and track them with help of NFC technology). This results in ​reduced equipment failures​, more efficient workload distribution​, transparent documentation of maintenance history​ and less operating and room costs through routine maintenance checks​.

Capabilities

Inventorize & manage assets

Schedule preventive maintenance tasks

Documentation of PPM-tasks & meter readings

Features

Asset Preservation

4/5 features

Inspections & Checklists

4/5 features

Messaging & Communication

4/5 features

Task Management

4/5 features

Workflow Automation

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotelkit Average Hotelkit

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11

Success Stories

10

References

16

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

21 | Small (10-24 room)

154 | Medium (25-74 room)

286 | Large (75-199 room)

157 | X-Large (200+ room)

Country

283 | Germany

146 | Austria

58 | Switzerland

37 | Spain

20 | Italy

14 | Netherlands

13 | United Kingdom

12 | France

10 | Saudi Arabia

8 | Norway

8 | United Arab Emirates

5 | India

5 | Belgium

5 | Nigeria

5 | Turkey

4 | Zambia

4 | Portugal

4 | United States of America

3 | Rwanda

3 | Malta

3 | Poland

3 | Madagascar

3 | Russian Federation

3 | Philippines

3 | Oman

2 | Hungary

2 | Sweden

2 | South Africa

2 | Indonesia

2 | Slovakia

2 | Australia

2 | Romania

2 | Tunisia

1 | Gabon

1 | Morocco

1 | Ireland

1 | Kenya

1 | Sri Lanka

1 | Andorra

1 | Maldives

1 | Thailand

1 | Lebanon

1 | Kuwait

1 | Chad

1 | Bangladesh

1 | Senegal

1 | Cyprus

1 | Mozambique

1 | Netherlands Antilles

1 | Mauritius

1 | Armenia

1 | Mexico

Type

164 | Luxury Hotels

163 | City Center Hotels

127 | Branded Hotels

115 | Resorts

82 | Boutiques

65 | Bed & Breakfast & Inns

47 | Extended Stay & Serviced Apartments

37 | Limited Service & Budget Hotels

31 | Hostels

25 | Airport/Conference Hotels

22 | RV Parks & Campgrounds

8 | Vacation Rentals & Villas

4 | Motels

Region

620 | Europe

27 | Middle East

26 | Africa

16 | Asia Pacific

5 | North America

2 | Oceania

1 | Central America

Category

539 | Staff Collaboration Tools

354 | Hotel Maintenance Software

306 | Employee Engagement Software

234 | Housekeeping Software

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Hotelier Rating

Excellent
605
Very Good
66
Average
25
Poor
12
Terrible
7

Property Size

  • X-Small (3)
  • Small (21)
  • Medium (154)
  • Large (286)
  • X-Large (157)

Country

  • Germany
    Germany
    (283)
  • Austria
    Austria
    (146)
  • Switzerland
    Switzerland
    (58)
  • Spain
    Spain
    (37)
  • Italy
    Italy
    (20)
  • Netherlands
    Netherlands
    (14)
  • United Kingdom
    United Kingdom
    (13)
  • France
    France
    (12)
  • Saudi Arabia
    Saudi Arabia
    (10)
  • Norway
    Norway
    (8)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • India
    India
    (5)
  • Belgium
    Belgium
    (5)
  • Nigeria
    Nigeria
    (5)
  • Turkey
    Turkey
    (5)
  • Zambia
    Zambia
    (4)
  • Portugal
    Portugal
    (4)
  • United States of America
    United States of America
    (4)
  • Rwanda
    Rwanda
    (3)
  • Malta
    Malta
    (3)
  • Poland
    Poland
    (3)
  • Madagascar
    Madagascar
    (3)
  • Russian Federation
    Russian Federation
    (3)
  • Philippines
    Philippines
    (3)
  • Oman
    Oman
    (3)
  • Hungary
    Hungary
    (2)
  • Sweden
    Sweden
    (2)
  • South Africa
    South Africa
    (2)
  • Indonesia
    Indonesia
    (2)
  • Slovakia
    Slovakia
    (2)
  • Australia
    Australia
    (2)
  • Romania
    Romania
    (2)
  • Tunisia
    Tunisia
    (2)
  • Gabon
    Gabon
    (1)
  • Morocco
    Morocco
    (1)
  • Ireland
    Ireland
    (1)
  • Kenya
    Kenya
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Andorra
    Andorra
    (1)
  • Maldives
    Maldives
    (1)
  • Thailand
    Thailand
    (1)
  • Lebanon
    Lebanon
    (1)
  • Kuwait
    Kuwait
    (1)
  • Chad
    Chad
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Senegal
    Senegal
    (1)
  • Cyprus
    Cyprus
    (1)
  • Mozambique
    Mozambique
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Mauritius
    Mauritius
    (1)
  • Armenia
    Armenia
    (1)
  • Mexico
    Mexico
    (1)

Region

  • North America
    North America
    (5)
  • Europe
    Europe
    (620)
  • Asia Pacific
    Asia Pacific
    (16)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (27)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (26)
10

The communication tool for all employees

Director of Operations from 200 to 499 room Airport/Conference Hotel in Berlin (Germany)

Verified
10 days ago
We have only had the best experiences with Hotelkit. We use it to spread our standards, we have created an idea pool with it and we use it to design handovers without losing information.
Country Germany
Director of Operations
X-Large Hotel
Gera from hotelkit replied
Thanks for describing your best experiences! :-) We appreciate your feedback and we will be in contact shortly regarding your Cons.
10

Great tool! It is impossible to imagine everyday hotel life without it

General Manager from 100 to 199 room Boutique in Düsseldorf (Germany)

Verified
24 days ago
The transparent information for the entire team. Efficient communication and organization of all hotel processes. Improvement in guest service and complaint handling. Collection of ideas and project development are so well received. The system is constantly being further developed.
Country Germany
General Manager
Large Hotel
Jana from hotelkit replied
A big thank you for your review and the improvement suggestions. You did us a big favour!
10

We are more than happy with Hotelkit!

Receptionist from 25-49 room City Center Hotel in Kitzbühel (Austria)

Verified
25 days ago
For us, the tools with the tasks, repairs and handbook are most important. We use all tools daily and it gives us a really good overview.
Country Austria
Receptionist
Medium Hotel
Jana from hotelkit replied
Thank you for yur positive feedback and the improvement suggestion!
10

Great tool and easy to use!

Manager from 25-49 room Boutique in Interlaken (Switzerland)

Verified
26 days ago
Easy to handle and good improvement of internal communication. Support is always fast answering and onboarding specialist stays at your side for the first month after the go live to ask questions.
Country Switzerland
Manager
Medium Hotel
Gera from hotelkit replied
Thanks so much for highlighting our support and the onboarding specialists - we appreciate you taking the time to review us!
9

Very practical except for small things

Hotel Team Captain from 200 to 499 room City Center Hotel in Wien (Austria)

Verified
1 months ago
You have a tool at hand and can easily combine processes such as maintanance and housekeeping and make important information accessible to every user.
Country Austria
Hotel Team Captain
X-Large Hotel
Gera from hotelkit replied
Thanks for taking the time to evaluate us! We are happy that we can help to make information accessible to every user. We also appreciate your input and feedback and will make sure to forward this internally.
8

Good tool but...

Maintenance Engineer from 200 to 499 room Branded Hotel in (United Kingdom)

Verified
2 months ago
The speed of response from issue of ticket to notification is superb. The new buttons for selecting job status are a great update.
Country United Kingdom
Maintenance Engineer
X-Large Hotel
Gera from hotelkit replied
Thanks for highlighting the speed of response and our updates! Regarding your Cons we will be in contact shortly.
10

Communication and collaboration driven easy

Rooms Division Manager from 100 to 199 room Bed & Breakfast & Inn in Basel (Switzerland)

Verified
2 months ago
We are using hotelkit throughout all departments frequently, our communication skills have been risen on an amazing level. Information do not get lost anymore. Guest feedback can be easily shared with each team member. We use the tasks for organising our shifts flawlessly. The collaboration with our technical department got easier with the...
Country Switzerland
Rooms Division Manager
Large Hotel
Gera from hotelkit replied
Thanks for taking the time to support us with your review! We will be in contact regarding your Cons shortly.
10

Hotel Maintenance Software

cluster chief engineer from 200 to 499 room Branded Hotel in (United Kingdom)

Verified
2 months ago
It's been able to make everything we do to hand- the setting up process is important, once it's done- this will completely improve efficiency of your Engineering team and compliance completion, I've never worked with such a good overall hotel based system like this before.
Country United Kingdom
cluster chief engineer
X-Large Hotel
Gera from hotelkit replied
Thanks for the compliment - we appreciate you mentioning that you have never worked with such a good overall hotel based system so far! Regarding your Cons we will contact you shortly.
10

Clear and compressed information overview

Hausdame from 75-99 room Luxury Hotel in Sölden (Austria)

Verified
3 months ago
1. The clarity of all events in the company.2. Fast communication through hotelkit 3. A tool for all matters such as calendars, repairs, handovers, manuals, checklists
Country Austria
Hausdame
Large Hotel
Gera from hotelkit replied
Thanks for highlighting that hotelkit can be a tool for all matters. Regarding your Cons: we have just released a new update for the homepage so hopefully you are seeing some improvement already.
10

It is a useful and professional software

Chief engineer from 100 to 199 room City Center Hotel in Casablanca (Morocco)

Verified
3 months ago
Personally, the use of hotelkit within our hotel has made the difference in terms of traceability and reporting as well as ease of use.
Country Morocco
Chief engineer
Large Hotel
Gera from hotelkit replied
Thanks for supporting us with your review and valuable feedback!
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  • 36

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

hotelkit excels in providing a comprehensive solution that enhances communication, collaboration, and operational efficiency within hotels. Its strengths lie in unifying processes, optimizing communication channels, and offering tools that streamline workflows and housekeeping procedures, ultimately contributing to a more connected and productive hotel environment.

Question:

What differentiates this product or service from the competition?

Answer:

In essence, hotelkit.net's differentiation lies in its commitment to providing a unified, user-friendly, and comprehensive solution that goes beyond basic functionalities. The platform's emphasis on communication, productivity, real-time tracking, and quality improvement sets it apart from competitors in the hotel management software market.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

hotelkit offers a powerful suite of tools to streamline hotel operations, enhance communication, and improve overall efficiency. To fully leverage its capabilities, prioritize comprehensive training for your hotel staff. Ensure that every team member understands the platform's features and benefits, empowering them to integrate it seamlessly into their daily routines. The more proficient your team becomes with hotelkit, the greater the positive impact on your hotel's operations and guest experiences.

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Verified Support

hotelkit has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Recommended

94%

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