eviivo Suite™ PMS vs. Zavia ERP:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ PMS and Zavia ERP hinges on your hotel’s specific needs, size, and regional presence. Both systems address reservation management, guest communication, and operational control, but they diverge significantly in user experience, support, and market reach. eviivo’s extensive review base and recent positive feedback make it the more reliable choice at this stage. Which system aligns best with your current priorities?

Is eviivo Suite™ or Zavia ERP Better for Hotels?

Both eviivo and Zavia aim to streamline hotel operations, but eviivo’s software is more established globally, especially in Europe and North America. Zavia, on the other hand, is tailored for smaller hotels in Mexico and Latin America, emphasizing affordability and local support. However, eviivo’s recent reviews and higher ratings suggest it’s better suited for hotels seeking proven reliability and broad integrations.

While eviivo boasts over 191 reviews, most from recent months, Zavia has no reviews or customer feedback available to date. This difference highlights eviivo’s stronger market presence and ongoing user satisfaction. Do you prioritize a system with an active user community and recent performance data?

eviivo Suite™ vs Zavia ERP: Which Should Your Hotel Choose?

If your hotel operates primarily in Europe or North America and needs a tested, feature-rich PMS with high customer satisfaction, go with eviivo. Its focus on independent hotels, B&Bs, vacation rentals, and small resorts makes it suitable for diverse property types with multiple booking channels. For hotels that prioritize affordability, local support, and native Spanish language, Zavia might seem appealing, but the lack of reviews makes its effectiveness uncertain.

For hotels that want a stable, widely adopted platform with a strong review backing, eviivo’s more extensive feature set and recent positive feedback make it the clear choice. If your core concern is risk mitigation and proven support, eviivo stands out. If cost is your primary driver and your hotel size falls within Zavia’s target range, consider Zavia—but note the lack of recent user data.

Is eviivo Suite™ or Zavia ERP Easier to Use?

eviivo’s user experience is rated 4.43/5, with a straightforward onboarding process and highly praised customer support, as reflected in a 4.42/5 support score. Recent reviews highlight its intuitive interface, especially for independent hoteliers and vacation rental managers, with users noting their ability to manage properties on mobile apps efficiently.

Zavia, with no available reviews or ratings, offers a simplified, localized interface designed for smaller hotels. However, the absence of user feedback leaves its ease of use unverified. Based on available data, edge: eviivo.

Which Has Better Features: eviivo Suite™ or Zavia ERP?

eviivo offers 47 shared features plus 4 exclusive features like Guest CRM, Integrated CRS, Automated reminders, and SOC2 compliance—enhancing marketing, guest management, and security. Zavia provides 47 shared features but only 4 unique features such as ID scanning, lobby kiosk, and rules-based room assignments, mostly focusing on operational control.

eviivo’s broader feature set, especially in guest engagement and automation, gives it an edge. Its integrations with major OTAs and AI-powered tools are proven to support growth and efficiency. Edge: eviivo.

Which Has Better Customer Support: eviivo or Zavia?

eviivo’s customer support is highly rated at 4.42/5, with reviews praising its responsiveness and onboarding assistance. Hoteliers frequently mention their positive experiences working with dedicated support staff, especially during initial setup and troubleshooting.

Zavia, in contrast, has no reviews or documented support ratings, making it impossible to assess its customer service quality. Given the critical role of support in operational success, edge: eviivo.

Which Has More Integrations: eviivo or Zavia?

eviivo boasts 32 verified integration partners, including major OTAs like Expedia, Booking.com, and Airbnb, along with niche partners like Experience Hotel and PriceLabs. Zavia’s integrations are limited to 5 verified partners, with only four common partners shared with eviivo, including Stripe and Profitroom.

The extensive integration ecosystem of eviivo enables seamless distribution and automation across multiple channels, supporting larger and more complex operations. Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or Zavia?

eviivo’s recent reviews and high scores—overall rating of 0.93/5 and NPS of 8.87/5—indicate significant user satisfaction, especially among independent hotels, vacation rentals, and B&Bs. The platform’s recent review activity shows continued relevance and user engagement, with 20 reviews in the last six months.

Zavia, lacking review data, cannot be rated by users. The absence of feedback makes it impossible to determine user satisfaction, so the clear choice based on available evidence is: edge: eviivo.

How Much Do eviivo and Zavia Cost?

eviivo’s pricing model starts at $700 per month, with no indication of a free trial or tiered options. Zavia’s base price is $300 per month, also without a free trial, but the lower starting cost might appeal to smaller hotels with tight budgets.

However, the higher price of eviivo is justified by its extensive features, integrations, and support, while Zavia’s limited user feedback makes value for money harder to assess. If comprehensive features and proven support matter, eviivo’s premium is worth considering.

What Type of Hotel Should Use eviivo?

Hotels that should consider eviivo:

• Hotels seeking a proven, reliable PMS with broad integrations.
• Properties with multiple channels, including OTAs like Expedia and Booking.com.
• Independent hotels and vacation rentals aiming for streamlined operations.
• Businesses that prioritize high-quality support and frequent updates.
• Hotels that require automation, guest CRM, and AI-powered messaging.

Not ideal if:

• Your hotel is extremely small or budget-constrained with fewer integration needs.
• You prefer niche, local solutions with minimal international presence.
• You are looking for a low-cost, minimal-feature platform.

Edge: Hotels that value proven reliability and extensive features.

What Type of Hotel Should Use Zavia?

Hotels that should consider Zavia:

• Small to medium-sized hotels in Mexico or Latin America.
• Properties prioritizing affordability and native Spanish support.
• Hotels seeking to manage reservations, rates, and payments in one platform.
• Businesses wanting quick implementation and simple operations.
• Hotels that do not require extensive third-party integrations.

Not ideal if:

• Your property is outside Latin America or requires broad international OTAs.
• You need a platform with an active user community or recent reviews.
• You seek advanced automation or guest engagement features.

Edge: Hotels that want a cost-effective, localized solution in Latin America.

eviivo vs Zavia: The Bottom Line for Hotels

eviivo offers an established, feature-rich PMS with a large user base and recent positive reviews, making it suitable for hotels of various sizes seeking reliability and growth support. Its high ratings and extensive integrations provide confidence in operational efficiency and guest management.

Zavia, while promising in affordability and local focus, lacks recent user feedback, which raises questions about its effectiveness and support. For hotels in Latin America with small to medium portfolios, Zavia may suffice, but for broader growth and stability, eviivo is the safer choice.

If your hotel needs proven technology, extensive integrations, and high customer satisfaction, choose eviivo. If budget and regional presence are your main concerns, and you’re comfortable with limited feedback, Zavia could be a consideration—but proceed cautiously.