Experience is Everything: Here's How You Can Get It Right

Resumen

Your guide to launching and managing a customer feedback program. In order for your customers to like you, you need to get to know them. You need to invest in the long-term relationship because when you understand who they are, you can deliver a personalized experience across the entire customer journey.

Lo que aprenderás

• Why Real Time Really Matters
• Designing a Winning Customer Feedback Program
• Using an Omni-Channel Approach to Increase Engagement
• Nail Your QBR and MBR with Effective Reporting