Case Study

Rocky Mountain Resort Goes Live with Flexible PMS to Manage Groups, Activity Bookings and Complex Packages

Sarah Duguay

WebRezPro · Noviembre 07, 2022

Dunton Hot Springs uses WebRezPro to manage its activity bookings, groups, and special packages.

Why it matters: It’s an all-inclusive resort, and as such, it really needs to be all inclusive. There are more details to take care of than where the guests sleep.

WebRezPro keeps track of that added complexity with its ActivityEngine module, helpful accounting codes, marketing features, and credit card processing integration.

Top 3 Core Objectives: Dunton Hot Springs needed a system to handle complex activities and group reservations.

Manage Activities: Previously, Dunton Hot Springs tracked activity bookings on an excel spreadsheet, which was prone to error, rather than using a database. This was no longer viable.
Complex Package Set-Up: Their packages included everything from champagne and strawberries to wine and fly-fishing, and they needed a strong system to look after it all.
Strong Group Reservation Capabilities: Dunton Hot Springs frequently accepted reservations for the entire property, so group booking capabilities were essential.

"We liked the idea of a cloud-based system because, that way, when we are on the road for sales trips, we are able to instantly check availability for potential guests or clients."

Edoardo Rossi

General Manager

👍 General Manager Edoardo Rossi said that they appreciated WebRezPro’s handy remote access:

"We liked the idea of a cloud-based system because, that way, when we are on the road for sales trips, we are able to instantly check availability for potential guests or clients."

⚖️ The selection process: During their research process, Edoardo Rossi evaluated WebRezPro's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that WebRezPro was the best fit solution:

General Manager Edoardo Rossi said, about their decision: "We liked the commitment from Frank [President of WebRezPro] and the team at WebRezPro, to make this work for our unique property."

📈 The results: Now, Dunton Hot Springs relies on WebRezPro to organize their activities, package rates, and group bookings without making errors.

They’re better able to track activities and make sure they go on the guest’s folio.They don’t have to worry that something has been “forgotten” on a bill.
They include many extras in their packages and can now properly break down the rates to the correct accounting codes.
Group bookings and activity options work together. Activities can be added to group folios on demand.