Loopon Post Stay vs. Revinate (Surveys):
Lequel vous convient le mieux ?

The Decision

Choosing between Loopon Post Stay by Loopon and Revinate (Surveys) by Revinate hinges on your hotel’s specific needs for guest feedback collection and reputation management. Both products aim to gather guest insights, but they diverge in features, scale, and user experience. Loopon emphasizes concise, post-stay surveys with a focus on internal communication, while Revinate offers a broader suite including reputation management, online review aggregation, and marketing tools.

Are you prioritizing a straightforward survey tool or a comprehensive guest feedback and reputation platform? Let’s explore how each stacks up.

Is Loopon Post Stay or Revinate (Surveys) Better for Hotels?

Loopon Post Stay is designed primarily for hotels seeking quick, reliable guest feedback through simple, one-page surveys sent immediately after checkout. Its key strength is its ease of integration with any PMS, delivering feedback that helps inform operational decisions efficiently.

Revinate (Surveys), however, targets hotels aiming to enhance their online reputation, generate reviews, and leverage guest insights for marketing. It consolidates reviews from 100+ sites, offers detailed analytics, and supports targeted email campaigns.

The main question: Do you need a straightforward guest survey tool or a platform that combines feedback with reputation management and marketing? Revinate has a significantly larger review base, making its recent data more reliable for strategic decisions.

Revinate (Surveys) vs Loopon Post Stay: Which Should Your Hotel Choose?

If your hotel needs a robust reputation management system, with extensive review aggregation and marketing automation, Revinate is the clear choice. Its features include customizable surveys, review response management, and detailed analytics, making it suitable for resorts, branded hotels, and city-center properties.

If your focus is on collecting quick feedback to improve service quality internally, especially if you operate multiple properties and want a simple, easy-to-deploy solution, Loopon fits better. It’s ideal for hotels that prioritize operational insights over review reputation.

Revinate’s larger user base, especially in luxury and resort segments, and more recent reviews, make it the more reliable choice for data-backed decisions.

Is Loopon Post Stay or Revinate (Surveys) Easier to Use?

Loopon boasts an overall ease-of-use rating of 4.38/5, praised for its intuitive, single-page survey design and straightforward setup. Users highlight its simplicity in configuring surveys and understanding reports, though some note room for improvement on mobile usability.

Revinate scores higher at 4.68/5, with reviewers emphasizing its user-friendly interface, especially in campaign creation and review management. Its onboarding process is rated slightly better, and users find navigating the complex features manageable.

Edge: Revinate.

Which Has Better Features: Loopon Post Stay or Revinate (Surveys)?

Loopon offers 23 shared features with Revinate but stands out with 1 exclusive feature: guest room TV or tablets, which can enhance the guest experience directly. It also emphasizes concise, targeted surveys that fit on a single page, aligning with operational needs.

Revinate provides a broader set of functionalities, including review management on 100+ platforms, customizable surveys, detailed analytics, and marketing segmentation. It also offers auto campaigns, review response tools, and rich guest data profiles.

Edge: Revinate.

Which Has Better Customer Support: Loopon Post Stay or Revinate (Surveys)?

Loopon is praised for its quick, effective customer support, with reviews highlighting prompt responses and helpful problem-solving. Its support team readily assists with onboarding and troubleshooting, maintaining a high support rating of 4.34/5.

Revinate also receives positive remarks for customer support, with a rating of 4.53/5. Users appreciate its responsiveness but note that support could be more consistent during complex setups. The larger customer base means support resources are more stretched, but feedback remains generally favorable.

Edge: Revinate.

Which Has More Integrations: Loopon Post Stay or Revinate (Surveys)?

Revinate boasts 98 verified integrations, offering extensive compatibility with PMS systems, marketing tools, and analytics platforms. Common partners include Oracle Hospitality, Juyo Analytics, and other major PMS providers.

Loopon has 11 verified partners, including integration with PMS providers like BEONx and AeroGuest, but this is significantly fewer than Revinate. Its integrations cover core hotel management needs but may lack some advanced marketing or analytics tools.

Edge: Revinate.

Which Do Hoteliers Rate Higher: Loopon Post Stay or Revinate (Surveys)?

Revinate’s overall rating of 4.65/5 surpasses Loopon’s 4.46/5, driven by more reviews and recent feedback. Hoteliers in luxury, resort, and branded segments give Revinate higher scores, especially for its review management and marketing capabilities.

Loopon’s ratings are solid but less recent, with independent and city-center hotels appreciating its simplicity. Revinate’s frequent updates and larger user base make its ratings more reflective of current performance.

Edge: Revinate.

How Much Do Loopon Post Stay and Revinate (Surveys) Cost?

Both products are priced at a flat base rate of $100 per month, with no implementation fees or trial options. Additional costs may depend on the number of integrations or advanced features, but the core prices are identical.

This straightforward pricing makes comparing value easier, though Revinate’s broader feature set and larger scale often justify its cost for larger properties.

What Type of Hotel Should Use Loopon Post Stay?

• Hotels that need quick, actionable guest feedback to improve operations.
• Teams that operate multiple properties and want a simple, unified feedback solution.
• Hotels focusing on internal service quality rather than public reputation.
• Hotels with limited staff capacity for managing online reviews.
• Properties looking for easy integration with any PMS.
• Hotels that prefer concise, one-page surveys without extensive customization.
• Not ideal if your hotel relies heavily on online reviews for reputation.
• Not ideal if you need detailed analytics or reputation management features.

What Type of Hotel Should Use Revinate (Surveys)?

• Hotels seeking comprehensive review management across 100+ online platforms.
• Resorts and luxury hotels aiming to boost online reputation and revenue.
• Hotels with large guest volumes and complex marketing needs.
• Teams that want to segment guests for targeted marketing campaigns.
• Hotels that prioritize detailed analytics and automation.
• Properties looking to increase review volume and online visibility.
• Not ideal if your hotel prefers a simple survey tool without reputation features.
• Not ideal if your team has limited capacity for managing integrations or detailed campaigns.

Revinate (Surveys) vs Loopon Post Stay: The Bottom Line for Hotels

Revinate is a full-featured guest feedback and reputation platform, with a focus on review aggregation, detailed analytics, and marketing automation. It’s best suited for hotels that want to actively manage their online presence and use feedback for strategic growth.

Loopon excels as a straightforward, easy-to-use survey tool for hotels that need quick operational insights from guests without the complexity of reputation management or extensive marketing features.

Choose Revinate if your hotel aims to enhance online reputation, generate more reviews, or leverage guest data for marketing. Opt for Loopon if your priority is collecting brief, targeted feedback to improve service quality on a daily basis.

In summary, Revinate’s larger recent review base, extensive integrations, and broader feature set make it the more reliable choice for most hotels seeking growth and reputation management. Loopon remains a solid, simple option for hotels focusing on internal improvements and operational feedback.

Note: Review counts and recent data favor Revinate, indicating stronger confidence in its current performance and user satisfaction.