Loopon Post Stay vs. Revinate (Surveys):
Lequel vous convient le mieux ?

Is Loopon Post Stay by Loopon or Revinate (Surveys) by Revinate Better for Hotels?

Loopon Post Stay and Revinate Surveys both serve the core hotel need of gathering guest feedback through post-stay surveys, but they diverge sharply in scale, integrations, and marketing capabilities. Loopon fits hotels that prioritize straightforward, rapid feedback collection focused on operational insights and departmental benchmarking, while Revinate suits hotels seeking a comprehensive guest data platform that unifies surveys, review management, and targeted marketing.

Both products automate sending guest surveys shortly after checkout using PMS data, enabling hoteliers to collect actionable feedback without manual outreach. However, Loopon's single-page surveys emphasize concise, immediately useful guest sentiment for operational improvement, whereas Revinate extends feedback management into online reputation enhancement and segmented marketing campaigns. This distinction defines their suitability for different hotel strategies.

Loopon Post Stay vs Revinate (Surveys): Which Should Your Hotel Choose?

If you operate a small to mid-sized property looking for an easy-to-use survey tool that delivers clear departmental feedback and competitive benchmarking, Loopon’s 4.4/5 rating across 25 reviews provides strong evidence of satisfaction in those segments, especially for limited service and airport/conference hotels (which rate Loopon 4.8/5 and 4.5/5 respectively). Its straightforward integration with any PMS supports quick deployment with minimal complexity.

For larger properties or chains requiring a unified platform combining guest feedback with review management and sophisticated email marketing, Revinate’s 4.6/5 overall rating based on 149 reviews, including 75 boutique hotel and 79 luxury hotel reviews averaging 4.5+ stars, demonstrates robust adoption and satisfaction in upscale and multi-property environments. Revinate’s 99 verified integrations and marketing tools support complex workflows and revenue-driving campaigns, a strength not matched by Loopon’s narrower 10 integrations and absence of marketing features.

Data is thinner for properties under 20 rooms or budget accommodations for Revinate, where Loopon has more targeted positive feedback. Conversely, Revinate’s dominance in branded and resort hotels with large review volumes suggests better alignment with these segments.

Is Loopon Post Stay or Revinate (Surveys) Easier to Use?

Ease of use and onboarding ratings favor Revinate slightly: Revinate scores 4.7/5 on ease of use and 4.5/5 on onboarding across 149 reviews, compared to Loopon’s 4.4/5 ease of use and 4.3/5 onboarding from 25 reviews. Reviewers of both platforms praise intuitive interfaces, but Revinate users highlight fewer help desk contacts needed and faster mastery by staff.

Loopon users appreciate the simplicity and clarity of the single-page surveys and dashboard, which streamline staff training and daily use, though some desire more self-service report customization and mobile app capabilities. Revinate’s interface is noted for handling more complex tasks like segmentation and campaign management while remaining accessible, albeit with a steeper initial setup.

Both platforms support multiple user roles and hotel sizes, but Revinate’s broader feature set requires more advanced user training balanced by its polished UI.

Edge: Revinate.

Which Has Better Features: Loopon Post Stay or Revinate (Surveys)?

Loopon’s distinctive feature is its guest room TV or tablet survey delivery, enabling immediate in-room feedback post-stay, a capability absent in Revinate. This unique channel can improve response rates and guest engagement at properties with in-room technology.

Revinate, however, offers a far broader feature set centered on guest data analytics, review management across 100+ sites, and highly customizable surveys with segmentation for targeting. These features enable marketing automation, upselling, and reputation management directly linked to guest feedback, which Loopon does not provide.

Both share 23 common guest survey features such as PMS integration, automated post-stay survey distribution, and reporting dashboards. Loopon’s focus is on operational feedback and benchmarking, while Revinate extends into guest engagement and marketing functions, changing workflows from purely service improvement to revenue generation.

Edge: Loopon for guest room device surveys; Revinate for marketing and review management features. Overall, Edge: Revinate.

Which Has Better Customer Support: Loopon Post Stay or Revinate (Surveys)?

Both Loopon and Revinate achieve 4.5/5 ratings in customer support, with Loopon scoring 4.3/5 in onboarding and Revinate 4.5/5. Loopon reviewers frequently mention quick, professional, and effective support with rapid issue resolution, highlighting the vendor’s responsiveness even with a smaller company size.

Revinate users likewise commend friendly and available support teams, though some raise concerns about inconsistent responsiveness and occasional delays in solving billing or complex integration issues. Loopon’s smaller client base may enable more personalized service, but Revinate’s larger user community and support resources offer extensive documentation and training.

Overall, customer support quality is comparable, with positive feedback outweighing negatives on both sides.

Edge: Even.

Which Has More Integrations: Loopon Post Stay or Revinate (Surveys)?

Revinate supports 99 verified integrations compared to Loopon’s 10, a 9.9x difference that decisively favors Revinate for hotels with diverse technology stacks. Shared integrations include leading PMS providers like apaleo, Mews, Oracle Hospitality, and Sirvoy.

Loopon’s unique integrations with Benchmarking Alliance and AeroGuest suit properties emphasizing benchmarking and guest experience innovation, but Revinate’s partnerships with marketing platforms, keyless access providers, and revenue management systems (e.g., Incite Response, FLEXIPASS, Fairmas) expand its capability to embed guest feedback into broader operational and marketing workflows.

Hotels requiring extensive ecosystem connectivity, especially branded and larger properties, benefit from Revinate’s integration breadth. Smaller independents with simpler systems may find Loopon’s integration scope sufficient.

Edge: Revinate.

Which Do Hoteliers Rate Higher: Loopon Post Stay or Revinate (Surveys)?

Loopon holds a solid 4.4/5 overall rating from 25 reviews, with no recent reviews in the last 6 months, potentially limiting insight into current user sentiment. Revinate has a slightly higher 4.6/5 from 149 reviews, including 2 very recent reviews consistent with its long-term rating.

Segment ratings reveal Loopon excels in limited service & budget hotels (4.8/5) and airport/conference hotels (4.5/5), while Revinate leads in boutique (4.6/5 across 75 reviews), luxury (4.5/5 across 79 reviews), resorts (4.5/5 across 65), and branded hotels (4.6/5 across 55), reflecting a broader and more upscale user base.

These data indicate higher satisfaction for Loopon in smaller, budget-focused properties and strong endorsement for Revinate in larger, branded, and resort segments. Review volume and recency weigh more heavily toward Revinate’s rating reliability.

Edge: Even.

How Much Do Loopon Post Stay and Revinate (Surveys) Cost?

Both Loopon and Revinate publish a base price of $100.00 with no freemium, monthly flat fee, or per-room pricing disclosed. Neither charges an implementation fee or offers a trial period.

Pricing transparency is similar, but Revinate’s broader feature set and integration count suggest higher total cost of ownership for complex deployments. Loopon’s pricing model suits hotels seeking predictable, straightforward costs for core survey functionality.

What Type of Hotel Should Use Loopon Post Stay?

• Hotels that prioritize concise, single-page post-stay surveys to collect high volumes of guest feedback quickly.
• Properties seeking straightforward departmental and inter-property benchmarking with clear statistics.
• Small to mid-sized hotels, especially limited service, budget, airport, and conference hotels, with 4.8/5 and 4.5/5 ratings in these segments.
• Teams valuing quick, responsive customer support from a smaller vendor and simple user administration.
• Hotels wanting guest feedback accessibility via guest room TVs or tablets for increased response rates.

Not ideal if:

• You need integrated marketing tools or review management across multiple platforms.
• Your property requires extensive third-party integrations beyond 10 verified partners.
• You manage a large branded or resort hotel chain needing advanced analytics and segmentation.

What Type of Hotel Should Use Revinate (Surveys)?

• Hotels seeking a comprehensive guest feedback, reputation management, and email marketing platform unified in one system.
• Large branded, boutique, luxury, and resort hotels, supported by over 100 reviews per segment averaging 4.5+ stars.
• Properties requiring extensive integration with PMS and third-party tech (99 verified partners) for complex workflows.
• Teams aiming to boost revenue through targeted email campaigns and upselling driven by guest segmentation.
• Hotels needing to aggregate reviews from 100+ online sites to improve online reputation and rankings.

Not ideal if:

• You operate a very small or budget hotel with limited need for advanced marketing features.
• Your team prefers simple, rapid survey deployment with minimal setup complexity.
• Budget constraints limit investment in broader guest engagement platforms.

Loopon Post Stay vs Revinate (Surveys): The Bottom Line for Hotels

Loopon Post Stay focuses on delivering straightforward, high-volume guest feedback through concise, visually branded surveys sent automatically post-checkout. Its strength lies in operational insights, departmental benchmarking, and ease of use for smaller to mid-sized properties with limited integration needs. Loopon uniquely supports guest room device surveys, enhancing immediacy of feedback.

Revinate (Surveys) offers a far more comprehensive platform that combines guest feedback collection with extensive online review management, advanced segmentation, and targeted email marketing campaigns. Revinate suits larger, branded, and resort hotels requiring deep data analytics, broad system integrations, and tools to convert feedback into revenue gains.

Choose Loopon if your hotel values rapid, focused guest feedback and simple benchmarking with minimal complexity and integration. Choose Revinate if you need an integrated guest experience platform that manages reviews, marketing, and guest data across multiple properties and channels. The review volume, feature scope, and integration breadth decisively favor Revinate for hotels with growth ambitions beyond pure feedback collection.