Crave Interactive Tablets (acq by HCN) vs. Manet:
Lequel vous convient le mieux ?

The Decision

Choosing between Crave Interactive and Manet Mobile Solutions for your hotel’s in-room tablets hinges on your specific needs and priorities. Both products aim to enhance guest experiences and streamline hotel operations, but they diverge significantly in features, user feedback, and market presence. Crave, with its extensive feature set and broader global reach, is a well-established leader, whereas Manet's high satisfaction ratings and dedicated marketing tools position it as a specialized, customizable solution. Which will best serve your property’s unique demands?

Is Crave Interactive or Manet Mobile Solutions Better for Hotels?

Crave Interactive offers a comprehensive in-room tablet platform with over 36 exclusive features, including payments, room service ordering, guest messaging, and digital menus. It also boasts a higher review count (147 reviews) and recent feedback, providing more reliable insights into its performance. Meanwhile, Manet, with just 3 reviews—none recent—is rated a perfect 5/5, indicating strong satisfaction but less data to confirm consistency. Do you prioritize a proven track record or specialized, highly-rated service?

Crave’s broader regional presence across 22 countries and extensive integration options make it suitable for hotels seeking a globally scalable solution. Conversely, Manet’s limited regional footprint (primarily Europe and Asia Pacific) may suit properties primarily operating in those areas. Is your hotel looking for a widely adopted platform or a highly tailored, boutique experience?

In short, Crave’s larger review base and recent positive feedback make it the more dependable choice for hotels wanting proven performance, while Manet’s high satisfaction scores reflect a focus on personalized service. Do you need a trusted, established solution or a boutique, customizable platform?

Crave Interactive vs Manet Mobile Solutions: Which Should Your Hotel Choose?

If your hotel requires a feature-rich platform to support a wide array of guest services, upselling, and operational automation, Crave is the clear choice. Its 36 unique features include hotel directory, multi-lingual support, contactless ordering, POS integration, and loyalty management—capabilities that can streamline guest interactions at every touchpoint.

However, if your hotel prioritizes high guest satisfaction, ease of use, and strong customer support, Manet’s perfect 5/5 ratings across reviews and its dedicated marketing tools make it appealing. Its flexibility with a mobile app and customizable dashboard can help small to medium boutique hotels connect more personally with guests.

For properties needing extensive integrations and global deployment, Crave’s 17 verified partners and regional coverage are advantageous. Conversely, if your focus is on a straightforward, highly-rated guest experience with minimal complexity, Manet’s simplicity and high satisfaction ratings align better.

In essence, choose Crave if you seek a versatile, feature-packed platform with proven scale; pick Manet if you value ease, support, and customized marketing tools for a more intimate guest engagement.

Is Crave Interactive or Manet Mobile Solutions Easier to Use?

Crave’s intuitive interface and solid onboarding score of 4.37/5 suggest your team will adapt quickly, and guests generally find the tablets easy to navigate. The reviews highlight that Crave’s software feels "snappy" and "thoughtful," with users appreciating the straightforward access to hotel services. However, some reviews mention content update difficulties and limited customization options, which could impact your staff’s ability to keep content fresh and aligned with branding.

Manet scores 4.83/5 for ease of use, bolstered by a perfect 5/5 onboarding rating. Guests and staff alike praise its simple, clean interface, and the high rating indicates a smooth learning curve. Reviewers haven’t expressed significant frustrations, suggesting that Manet’s setup and daily operation are less likely to pose challenges.

Edge: Manet.

Which Has Better Features: Crave Interactive or Manet Mobile Solutions?

Crave’s feature set, with over 36 exclusive functionalities, dwarfs Manet’s offerings, which include core guest engagement features like check-in, messaging, and tourist content, but no additional features. Crave’s capabilities extend into payments, room controls, upselling, and even publication subscriptions, making it a comprehensive platform for hotels aiming to automate operations and boost ancillary revenues.

Manet offers a customizable dashboard and marketing tools but does not provide the same breadth of in-room functionalities. Its focus is more on personalized guest engagement and communication rather than operational automation.

The clear edge goes to Crave, especially for hotels that want a one-stop solution with extensive features directly integrated into the guest experience.

Which Has Better Customer Support: Crave Interactive or Manet Mobile Solutions?

Crave’s support team, rated 4.6/5, is consistently praised for responsiveness and professionalism, with clients noting quick response times and effective assistance. One review states, “Crave customer service offers quick responses and proactive support,” which reassures hotel teams about ongoing maintenance.

Manet’s support receives a perfect 5/5 rating, with testimonials highlighting “great service” and “exceptional staff,” and many reviewers mention their positive interactions, such as “Julia Montuori put our business at ease from the beginning.” Given the limited number of reviews, this high rating may reflect a smaller but highly engaged support team.

Edge: Manet.

Which Has More Integrations: Crave Interactive or Manet Mobile Solutions?

Crave boasts 17 verified partners, including notable names like Oracle Hospitality, Infor, Amadeus, and Kipsu. It supports integrations with POS systems, third-party apps, and hotel management tools, providing a broader ecosystem for your hotel’s needs.

Manet has only 3 verified partners, including Customer Alliance, Mews, and 5Stelle. While sufficient for basic operations, its narrower integration scope may limit future expansion or third-party connectivity.

The edge clearly favors Crave for hotels seeking extensive, reliable integrations to streamline operations and marketing efforts.

Which Do Hoteliers Rate Higher: Crave Interactive or Manet Mobile Solutions?

Crave’s overall rating of 4.6/5, based on 147 reviews, indicates strong performance across various hotel segments, especially resorts (4.57/5) and independent hotels (5/5). Recent reviews reflect ongoing satisfaction and confidence, with a 90% likelihood to recommend.

Manet enjoys a perfect 5/5 rating from only 3 reviews, all positive, but the small sample size limits confidence in long-term performance. Its high scores are promising, but less representative due to the limited data.

Edge: Crave.

How Much Do Crave Interactive and Manet Mobile Solutions Cost?

Crave’s pricing starts at a straightforward $1,200 one-time base fee, with no hidden monthly or implementation costs, making it transparent and predictable. Manet’s pricing is not publicly available, which may indicate customized quotes based on hotel size and needs, potentially complicating budget planning.

If cost transparency is critical, Crave’s clear pricing makes it easier to evaluate ROI. Without available pricing for Manet, you’ll need to contact them for detailed quotes.

What Type of Hotel Should Use Crave Interactive?

• Hotels seeking a feature-rich platform to support large-scale operations and upselling.
• Properties that want extensive integration options with third-party systems.
• Hotels looking for a proven, globally deployed solution with broad market presence.
• Resorts and luxury hotels aiming to offer a comprehensive digital guest experience.
• Hotels with staff comfortable managing more complex, customizable tech.

Not ideal if your hotel is small, budget-constrained, or prefers a simple, easy-to-use solution.

Not ideal if:

• Your hotel has minimal automation needs.
• You want a plug-and-play, low-maintenance system.
• Your property operates primarily in regions where Crave has limited support.

What Type of Hotel Should Use Manet Mobile Solutions?

• Boutique hotels and small to medium properties prioritizing personalized guest interactions.
• Hotels seeking a highly customizable, flexible guest engagement platform.
• Properties that operate mainly within Europe and Asia Pacific.
• Hotels that value excellent support and user satisfaction over extensive features.
• Hotels looking to centralize marketing efforts and develop targeted campaigns.

Not ideal if your hotel requires a wide array of operational features or extensive third-party integrations.

Not ideal if:

• You need a comprehensive in-room automation platform.
• Your property demands extensive integrations with existing management systems.
• You operate in regions outside Manet’s primary markets.

The Bottom Line for Hotels: Crave vs Manet

Crave Interactive is the more established, feature-packed solution, with a large review base, recent positive feedback, and a broad range of functionalities. It is ideal for hotels seeking a comprehensive, scalable platform to automate operations, upsell, and enhance overall guest experience.

Manet offers a high satisfaction rating and tailored marketing tools, making it suitable for boutique and smaller hotels emphasizing personalized service and flexible engagement. Its limited features and integrations mean it’s better suited for properties prioritizing guest satisfaction over extensive automation.

If your hotel aims for a proven, all-in-one platform with extensive integrations, Crave is the safer choice. For hotels that want a customizable, high-rated guest engagement tool with an emphasis on support, Manet is worth considering, especially if regional focus aligns with your market.

In summary, choose Crave if you want a trusted, feature-rich solution with proven scale; opt for Manet if you prefer a highly-rated, support-focused platform for a more intimate guest experience.