Hospitality Industry Agreements & Payments Assessment

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In partnership with Sertifi and Women Leading Travel & Hospitality, NAPCO Media surveyed over 100 hotels, venues, and travel advisors to evaluate how they’re finalizing agreements and payments for events and group travel – revealing several opportunities to increase process efficiencies and security.

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• 57% of respondents are conducting credit card authorizations manually.
• 31% of contract signings are captured using older, less secure avenues.
• Over 50% of respondents claim there’s room for more mobile and global friendly experiences.