Why it matters:
Before switching to Cloudbeds four years ago, Thomas and his business partners used another system to manage their room inventory on OTAs. Unfortunately, that channel manager did not have a good API connection and that caused occasional overbookings.
Thomas and his team prioritize flexibility and customer satisfaction above all else, and he knew they needed a reliable, accessible and comprehensive property management solution to effectively manage their bookings, guest experience, and growth.
After seeing Cloudbeds as the number one search result for hotel management software on Google and an impactful conversation with a local, beloved Cloudbeds Market Manager, Thomas and team made the switch. From the beginning, Thomas had an easy experience with Cloudbeds onboarding, sharing that he “had constant dialogue with some of the people from Cloudbeds, and they were very, very helpful.” Since he’s added more resorts to Cloudbeds, he’s taken on completing the onboarding process himself because it’s so intuitive.