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MEETINGS & EVENTS
By adding Tripleseat’s easy-to-use lead form to their website and marketing channels, Stoney Creek made it possible for prospects to submit event inquiries in under 30 seconds
Tripleseat quickly proved its value: “Tripleseat provides the best ROI of any system,” said Jeff Mould, President of Stoney Creek Hospitality. The platform now serves as the group’s central hub for event and group business operations.
Modernize the Tech Stack: Stoney Creek was using a legacy technology system that did not meet all the company’s needs across sales, catering and event management
Increase Lead Generation: The existing system lacked modern features for efficient lead generation, centralized event lead capture, streamlined workflows for group bookings across multiple properties.
Needed Flexible Integrations: Stoney Creek needed a technology partner that understood the hospitality and event-sales industry, and could enable a cohesive ecosystem across rooms, group sales, and event management.
Tripleseat
Tripleseat is the complete group sales, catering, and CRM management platform for hotels.
Innovators Mentioned
President
Stoney Creek Hospitality
"Tripleseat provides the best ROI of any system."
Jeff Mould
President
"Tripleseat provides the best ROI of any system."
President Jeff Mould said, about their decision: "Tripleseat is the best return on investment of any solution I have implemented in my 30-year career"
ncreased event leads — The Tripleseat lead form became a “crucial” mechanism for capturing event business across all Stoney Creek properties.
Faster booking process & improved guest experience — The quick (≤30 second) form enables prospects to easily submit event requests, which helps streamline the path from inquiry to booking.
Unified operations across multiple properties — The solution allowed Stoney Creek to manage group sales and events consistently across their 12-hotel portfolio, improving efficiency and scalability.
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