Akia Announces New VoIP Dialer Feature
Hotels and vacation rentals can now make and receive calls, messages, and voicemails in one platform.
Akia, the premier guest journey platform, expands to include new phone call capabilities. With busy hospitality managers in mind, the new feature creates an all-in-one platform where staff can call, text, or receive voicemails from guests. Integrated with industry-leading PMS, the Dialer Feature makes sure your property stays connected with guests no matter their preferred way of communication.
Top Features:
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Receive guest calls, messages, and voicemails in one platform
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Route inbound calls to the right staff automatically
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Make outbound calls and texts from the same number
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Set up custom menu options for departments and FAQs
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Record calls for quality assurance and reference
An All-in-one Guest Communication Platform
With inbound call routing and custom menu options, your property can tend to guest needs faster than ever. Set up custom workflows based on time of day, department, or call priority to route guests appropriately to your staff. For example, you can send guest calls automatically to your front desk for booking, or send them straight to voicemail after-hours. No more unnecessary transfers or holds.
Outbound Akia calls use the same phone number as outbound SMS, so there’s no need for guests to save another contact. This not only streamlines outreach for your staff, but ensures your brand is represented in a professional way. And at 60% lower price than a landline on average, VoIP helps modern properties keep costs low.
“The dialer feature on Akia has been a game-changer for our team. Having everything in one place means we can provide a more personalized and streamlined experience for our guests.” – Peter Carabetta, President, Coast to Cactus
The new Dialer Feature is designed to seamlessly integrate with industry-leading PMS, boosting productivity for Akia clients by 30%. All text messages, calls, and recorded voicemails are housed in a single guest profile – so your property can make sure no requests go unheard. Whether training new staff or following up with important visitors, call history can help you make better decisions.
Learn more about the Akia VoIP Dialer.
