Akia

Ranked 9 (out of 60) in Guest Messaging Software

Guest Messaging Software

Streamline contactless operations and improve guest satisfaction with Akia.

Ratings Snapshot

Certificate of Excellence
Read 74 reviews
98%
Recommend
HTR Score icon
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #9 out of 60 in Guest Messaging Software

Ease of Use
4.9/5
ROI
4.9/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Limited Service & Budget Hotels 21 verified reviews
    98%
  • Bed & Breakfast & Inns 20 verified reviews
    97%
  • Boutiques 19 verified reviews
    98%
  • Resorts 18 verified reviews
    98%
  • Branded Hotels 17 verified reviews
    98%
  • Luxury Hotels 9 verified reviews
    100%
  • Vacation Rentals & Villas 8 verified reviews
    99%
  • Motels 6 verified reviews
    97%
  • City Center Hotels 3 verified reviews
    97%
  • Hostels 1 verified reviews
    100%

Akia Overview

Akia Overview

Akia is a text-messaging platform designed to help hotels grow reputation, improve guest experiences and drive more revenue. By utilizing this highly engaging channel, properties have access to service recovery, review management, and contactless tooling to streamline their guest experience strategies.

About Akia View website

Founded in 2019 | Headquarters in Menlo Park United States | 5 employees
Product Modules
Guest Feedback & Survey
ADD-ON

Other Products by Akia

Integrates with

  • Hotel Reservations Systems
  • Property Management Systems
  • Hotel Management Software
Browse integrations (39 verified)

What customers love about Akia

Like 98% recommend

Director of Operations

-Very user friendly for guests and hotel staff - Flexibility to tailor automated responses to guest queries -AI that saves time and money -Functionality to add menus and other upsell opportunities -The staff facing a...

Front Office Supervisor

Akia is amazing as it is so easy to use and makes contacting guests much easier. A great asset for the front desk as it helps cut down on phone calls from guests with simple questions.

Owner

Akia has been wonderful to work with. Great tool for guest communications, including chat and broadcast texts to guests. Our small lodging property is very pleased with the responses we get from our guests using Akia. ...

Rooms Division Manager

Akia has been a game changer for us. There are a lot of capabilities we aren't even using yet. Right now, we use Akia to send a pre-stay notice 72 hrs prior and that's helped cut down on the number of confirmation calls ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Integrated with PMS Systems AKIA can automatically send out dedicated messages during all stages of the customer journey. Furthermore, it can send out specific information for a target group during the stay and helps guests and hoteliers communicate via WhatsApp.

by Patrick Lomsdalen (FLEXIPASS) on October 04, 2022

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

The default language is always the one of the phone number which is great. That way guests can communicate with the hotelier no matter where they are from and what language they are speaking. Plus, the Mini Apps are a fantastic way to truly customize the guest experience according to what a property...

by Patrick Lomsdalen (FLEXIPASS) on October 04, 2022

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

think of your staff and guests when implementing new technology. With Akia you can automate your workflows communicate better with your staff members and customers and even use it to upsell your property.

by Patrick Lomsdalen (FLEXIPASS) on October 04, 2022

See more answers (2)
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Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Want to go behind the scenes and see how Akia works?

Clients & references

References & testimonials

Testimonial avatar
We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests fo...
Sandra Miller Director of Sales and Marketing at the Glen Ivy Hot Springs
Testimonial avatar
Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple ...
Benjamin Gray General Manager at the The Bellmoor Inn and Spa

Featured partners

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Awards & Certifications

techAwards empty image

Akia doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • United Kingdom
  • Belize

74 Verified Akia Reviews

Likelihood to Recommend
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December 28, 2022

Akia Review: Amazing Addition

Reservations Manager from Resorts in Palmer (United States of America)

Recommend 8/10
Full blue star
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What do you like most?

We have only had a slow trial period in the winter prior to our summer season. The app has allowed us to move away from drop box check in and provide guests with an amazing product to check in and stay in...

What do you dislike or think could be improved?

I wouild like to see the send times match the assigned times instead of anywhere in an hour of the assigned times to send messages.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4

August 17, 2022

Akia Review: New Added Feature

General Manager from Resorts in Lahaina (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Contactless Check in-made our check in procedure a breeze-Faster and more efficient at Check in. Messaging system is great service for my staffs and guests. We are able to communicate easily with staff an...

What do you dislike or think could be improved?

Nothing, great add on for my staff. Waiting for the next update. Wishing could do international numbers. Since our internal guest has increase in the last few months. With our international guests they ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

June 22, 2022

Akia Review: Do yourself a favor and get Akia!

Recommend 10/10
Full blue star
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What do you like most?

Akia has changed our whole business in regards to guest communication. Having everything in one place (with records that our staff can reference) is great. In addition, our guests LOVE being able to messa...

What do you dislike or think could be improved?

Very, very little. If I had time maybe I could suggest a few things, but overall I have confidence any suggestions I've already given will most likely be resolved in the future. Akia has been fantastic ab...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 14, 2022

Akia Review: Ease of use

Reservationist from Vacation Rentals & Villas in Gulf Shores (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

All of guest info is displayed on one pageAuto delivery of guest infoIt's Easy to learn and easy to use

What do you dislike or think could be improved?

Sometimes Akia closes a chat too soonIt Would be convenient for Akia to also display gate codes, and wifi info

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

March 21, 2022

Akia Review: Would definitely recommend this system! It has been such an asset to our day to day operations!

Guest Services and Owner Relations Agent from Vacation Rentals & Villas in Oceanside (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

It's hard to choose what we like most with how great Akia has been! All around the system is wonderful! If there is anything we are unsure of or have questions about, we reach out to our Akia rep and she ...

What do you dislike or think could be improved?

It's hard to say what could be improved when we have had such a great experience with the system. Akia makes our day-to-day operations and experiences a lot smoother!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 24, 2022

Akia Review: Great Tech Support!

Marketing Manager from Boutiques in New Smyrna Beach (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

They answered all of my questions quickly and in a way I could understand. They were also terrific about accommodating our requests and customizing templates for us. Always flexible and friendly.

What do you dislike or think could be improved?

Perhaps having a few more pre-set templates options for available for us to customize (there is currently a limited number of forms/templates you can apply).

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
4

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month