Akia

Ranked 6 (out of 58) in Guest Messaging Software

Guest Messaging Software

Streamline contactless operations and improve guest satisfaction with Akia.

Ratings Snapshot

Certificate of Excellence
Read 73 reviews
98%
Recommend
HTR Score icon
HT SCORE
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 58 in Guest Messaging Software

Ease of Use
4.9/5
ROI
4.9/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Limited Service & Budget Hotels 21 verified reviews
    98%
  • Bed & Breakfast & Inns 20 verified reviews
    97%
  • Boutiques 19 verified reviews
    98%
  • Resorts 17 verified reviews
    99%
  • Branded Hotels 17 verified reviews
    98%
  • Luxury Hotels 9 verified reviews
    100%
  • Vacation Rentals & Villas 8 verified reviews
    99%
  • Motels 6 verified reviews
    97%
  • City Center Hotels 3 verified reviews
    97%
  • Hostels 1 verified reviews
    100%

Akia Overview

Akia Overview

Akia is a text-messaging platform designed to help hotels grow reputation, improve guest experiences and drive more revenue. By utilizing this highly engaging channel, properties have access to service recovery, review management, and contactless tooling to streamline their guest experience strategies.

About Akia View website

Founded in 2019 | Headquarters in Menlo Park United States | 5 employees

Other Products by Akia

Integrates with

  • Central Reservations Systems
  • Property Management Systems
  • Hotel Management Software
Browse integrations (37 verified)

What customers love about Akia

Like 98% recommend

Director of Operations

-Very user friendly for guests and hotel staff - Flexibility to tailor automated responses to guest queries -AI that saves time and money -Functionality to add menus and other upsell opportunities -The staff facing a...

Front Office Supervisor

Akia is amazing as it is so easy to use and makes contacting guests much easier. A great asset for the front desk as it helps cut down on phone calls from guests with simple questions.

Owner

Akia has been wonderful to work with. Great tool for guest communications, including chat and broadcast texts to guests. Our small lodging property is very pleased with the responses we get from our guests using Akia. ...

Rooms Division Manager

Akia has been a game changer for us. There are a lot of capabilities we aren't even using yet. Right now, we use Akia to send a pre-stay notice 72 hrs prior and that's helped cut down on the number of confirmation calls ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Akia provides hoteliers with a commission free marketing channel to help drive direct bookings. Their guest messaging platform is particularly strong, being able to personalize communications to the guest.

by Alasdair Fawcett (SiteMinder) on October 22, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Akia's communications platform can also be leveraged for a hotelier's operations team and other in-house requests: guests can sign digital registration cards, order room service, or request for additional towels through text-messaging or apps like Facebook Messenger, WhatsApp, or WeChat.

by Alasdair Fawcett (SiteMinder) on October 22, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Get in touch with the team, ask them to walk you through the demo and ask to see the full functionality of the Akia suite of products. This product can really help you provide a great guest experience for the visitors to your hotel.

by Alasdair Fawcett (SiteMinder) on October 22, 2021

See more answers (1)
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Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Want to go behind the scenes and see how Akia works?

Clients & references

References & testimonials

Testimonial avatar
We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests fo...
Sandra Miller Director of Sales and Marketing at the Glen Ivy Hot Springs
Testimonial avatar
Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple ...
Benjamin Gray General Manager at the The Bellmoor Inn and Spa

Featured partners

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Awards & Certifications

techAwards empty image

Akia doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • United Kingdom
  • Belize

73 Verified Akia Reviews

Likelihood to Recommend
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June 22, 2022

Akia Review: Do yourself a favor and get Akia!

Recommend 10/10
Full blue star
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What do you like most?

Akia has changed our whole business in regards to guest communication. Having everything in one place (with records that our staff can reference) is great. In addition, our guests LOVE being able to messa...

What do you dislike or think could be improved?

Very, very little. If I had time maybe I could suggest a few things, but overall I have confidence any suggestions I've already given will most likely be resolved in the future. Akia has been fantastic ab...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 14, 2022

Akia Review: Ease of use

Reservationist from Vacation Rentals & Villas in Gulf Shores (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

All of guest info is displayed on one pageAuto delivery of guest infoIt's Easy to learn and easy to use

What do you dislike or think could be improved?

Sometimes Akia closes a chat too soonIt Would be convenient for Akia to also display gate codes, and wifi info

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

March 21, 2022

Akia Review: Would definitely recommend this system! It has been such an asset to our day to day operations!

Guest Services and Owner Relations Agent from Vacation Rentals & Villas in Oceanside (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

It's hard to choose what we like most with how great Akia has been! All around the system is wonderful! If there is anything we are unsure of or have questions about, we reach out to our Akia rep and she ...

What do you dislike or think could be improved?

It's hard to say what could be improved when we have had such a great experience with the system. Akia makes our day-to-day operations and experiences a lot smoother!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 24, 2022

Akia Review: Great Tech Support!

Marketing Manager from Boutiques in New Smyrna Beach (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

They answered all of my questions quickly and in a way I could understand. They were also terrific about accommodating our requests and customizing templates for us. Always flexible and friendly.

What do you dislike or think could be improved?

Perhaps having a few more pre-set templates options for available for us to customize (there is currently a limited number of forms/templates you can apply).

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
4

November 18, 2021

Akia Review: easy to use and works well

Director of Sales & Marketing from Resorts in Placencia (Belize)

Recommend 10/10
Full blue star
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What do you like most?

We chose Akia because of the integration with CloudBeds and the ability to us WhatsApp to message guests. The implementation was quick and easy, and support has been responsive.

What do you dislike or think could be improved?

I'd like to be able to access all guest records without having to filter, or to be able to enter a date range for arrival or departure date. For example, I'd like to broadcast to all guests arriving in t...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

November 03, 2021

Akia Review: This is a great asset to our front desk

Front Desk Manager from Resorts in Pagosa Springs (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I really like the broadcast email option. Before I was having to text from the house phone and I am not the best or fastest texter. Needless to say this is a much quicker option.

What do you dislike or think could be improved?

I wish that there was a way to alert me of a text when I am away from the computer.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 27, 2021 Evan C. from Akia replied:
 Hi there! You can download our mobile app on either the App Store or Play Store to receive push noti... 

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month