Akia

Ranked 6 (out of 58) in Guest Messaging Software

Guest Messaging Software

Streamline contactless operations and improve guest satisfaction with Akia.

Ratings Snapshot

Certificate of Excellence

Read 73 reviews

#6 Popularity index

HT SCORE

84 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 58 in Guest Messaging Software

Ease of Use

4.9/5

ROI

4.9/5

Implementation

4.8/5

Customer Support

4.9/5

Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Akia Overview

Akia is a text-messaging platform designed to help hotels grow reputation, improve guest experiences and drive more revenue. By utilizing this highly engaging channel, properties have access to service recovery, review management, and contactless tooling to streamline their guest experience strategies.

About Akia View website

Founded in 2019 | Headquarters in Menlo Park United States | 5 employees

Other Products by Akia

1/4

Integrates with

Central Reservations Systems
Property Management Systems
Hotel Management Software

Browse integrations (37 verified)

What customers love about Akia

98% recommend

Director of Operations

-Very user friendly for guests and hotel staff - Flexibility to tailor automated responses to guest queries -AI that saves time and money -Functionality to add menus and other upsell opportunities -The staff facing a...

Front Office Supervisor

Akia is amazing as it is so easy to use and makes contacting guests much easier. A great asset for the front desk as it helps cut down on phone calls from guests with simple questions.

Owner

Akia has been wonderful to work with. Great tool for guest communications, including chat and broadcast texts to guests. Our small lodging property is very pleased with the responses we get from our guests using Akia. ...

Rooms Division Manager

Akia has been a game changer for us. There are a lot of capabilities we aren't even using yet. Right now, we use Akia to send a pre-stay notice 72 hrs prior and that's helped cut down on the number of confirmation calls ...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Akia provides hoteliers with a commission free marketing channel to help drive direct bookings. Their guest messaging platform is particularly strong, being able to personalize communications to the guest.

by Alasdair Fawcett (SiteMinder) on October 22, 2021

See more answers (1)

Question:

What differentiates this product or service from the competition?

Answer:

Akia's communications platform can also be leveraged for a hotelier's operations team and other in-house requests: guests can sign digital registration cards, order room service, or request for additional towels through text-messaging or apps like Facebook Messenger, WhatsApp, or WeChat.

by Alasdair Fawcett (SiteMinder) on October 22, 2021

See more answers (1)

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Get in touch with the team, ask them to walk you through the demo and ask to see the full functionality of the Akia suite of products. This product can really help you provide a great guest experience for the visitors to your hotel.

by Alasdair Fawcett (SiteMinder) on October 22, 2021

See more answers (1)

Recommended by

Alasdair Fawcett Business Manager, SiteMinder Ecosystem @ SiteMinder

Are you a consultant or vendor that recommends Akia? Leave a recommendation

Features

View all (9)

Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot

Save time: Automate answers to frequent questions
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Want to go behind the scenes and see how Akia works?

Clients & references

We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests fo...

Sandra Miller Director of Sales and Marketing at the Glen Ivy Hot Springs

Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple ...

Benjamin Gray General Manager at the The Bellmoor Inn and Spa