Akia

4.9 (120 REVIEWS)

HTR Score icon
HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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The leading AI Powered guest journey platform.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Akia’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Akia for its user-friendly interface, seamless communication channels, and efficient automation, which significantly improve guest experiences and operational efficiency. Key features like instant messaging, AI responses, pre-registration, and post-stay follow-ups enhance guest satisfaction and help hotels boost TripAdvisor scores. Some critical areas include integration issues, AI auto-response inaccuracies, and a need for improved credit card authorization features.

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Ritz Carlton, Nomad Hotels, Marriott & 110 others

Read their reviews

What Types of Hotels Akia is Popular For

Size

12 | X-Small (1-9 room)

24 | Small (10-24 room)

43 | Mid-Sized (25-74 room)

40 | Large (75-199 room)

10 | X-Large (200+ room)

Country

121 | United States of America

7 | Canada

2 | Mexico

1 | Belize

Type

64 | Resorts

54 | Bed & Breakfast & Inns

54 | Limited Service & Budget Hotels

41 | Boutiques

40 | Branded Hotels

25 | Airport/Conference Hotels

23 | Luxury Hotels

22 | Vacation Rentals & Villas

18 | Extended Stay & Serviced Apartments

18 | Motels

17 | City Center Hotels

1 | Hostels

1 | RV Parks & Campgrounds

Region

130 | North America

1 | Central America

Category

120 | Guest Messaging Software

41 | Contactless Check-in

31 | Hotel Chatbots

23 | Staff Collaboration Tools

1 | Hotel CRM & Email Marketing

What is Akia?

Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
Akia is a text-messaging platform designed to help hotels enhance guest experiences and drive revenue growth. It offers a user-friendly interface that facilitates seamless communication between hotel staff and guests. Key features like instant messaging, AI-driven responses, and pre-registration processes significantly improve operational efficiency and guest satisfaction. Akia also supports post-stay follow-ups, which can help hotels boost their TripAdvisor scores. Additionally, the platform provides tools for service recovery and review management, allowing properties to streamline their operations and improve their overall reputation. By addressing common challenges such as integration issues and refining AI responsiveness, Akia aims to offer a robust solution for modern hotel management.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Akia products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Akia

FAQs

Capabilities

Experience all-in-one guest communication

Speed up guest arrivals with digital check-in

Boost revenue with personalized offers

Reduce OTA dependency and gain direct bookings

Enhance your online reputation

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Guest Feedback & Survey

Guest Survey Software
Catch and fix issues early. Send surveys before checkout and address concerns immediately while guests are still on-site.

INCLUDED

Mini Apps to create custom templates

Hotel Guest Apps
Akia’s Mini Apps let you personalize and share digital check-in forms, surveys, guidebooks, and upsell offers—all in one simple link sent via text. No downloads, no login.

INCLUDED

Smart Upsells

Upselling Software
Deliver room upgrades, early check-in offers, and more directly to guests.

INCLUDED

Food Menus

Mobile Ordering & Room Service
Akia's Mini Apps allow hotels to replace paper menus with digital counterparts accessible through their guests' mobile devices. Additionally, digitizing menus will allow them to quickly update and manage their offerings without costly overhead.

INCLUDED

Cashless Tipping

Digital Tipping Solutions
Let guests tip staff from their phones—no cash, no apps, just a quick link. With an easy, cashless experience, you can recognize your team, boost morale, and retain great employees.

INCLUDED

Unified Inbox

Guest Messaging Software
Easily see all your guest messages from OTAs, social channels, text and email in one inbox.

PREMIUM ADD-ON

Text Messaging

Guest Messaging Software
Let guests reach your hotel via SMS text—before, during, and after their stay. Cut down on repetitive calls and manual work by automating guest text messaging throughout the entire journey.

INCLUDED

Automated Journeys

Guest Messaging Software
Start the check-in process with automated, two-way messaging that keeps staff and guests in sync.

INCLUDED

Marketing CRM

Hotel CRM & Email Marketing
Akia's Marketing Suite captures guest data, enriches OTA emails, and syncs with your PMS in real time. This allows you to segment audiences and send personalized emails and SMS that drive revenue—all in one platform.

PREMIUM ADD-ON

Akia Reviews Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Akia is the #10 most trending product in the Guest Messaging Software category (out of 73) and the #341 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Akia Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Akia Average Akia

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1

Success Stories

4

References

15

Featured Customers

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Akia Reviews

Hotelier Rating

Excellent
123
Very Good
6
Average
2
Poor
0
Terrible
0

Property Size

  • X-Small (12)
  • Small (24)
  • Mid-Sized (43)
  • Large (40)
  • X-Large (10)

Country

  • United States of America
    United States of America
    (121)
  • Canada
    Canada
    (7)
  • Mexico
    Mexico
    (2)
  • Belize
    Belize
    (1)

Region

  • North America
    North America
    (130)
  • Central America
    Central America
    (1)
10

Amazing tool from upselling, online-check-in, tipping, communication.

General Manager from 25-49 room Bed & Breakfast & Inn in Marco Island (United States of America)

Verified
10 days ago
This product stands out as the best we've ever used in its category. It's incredibly versatile and programmable, allowing us to do much more than just communicate. We've used it for upselling, online check-in, tipping, guest communication, sharing brochures, collecting payments, and more.
Country United States of America
General Manager
Mid-Sized Hotel
9

Efficiency and Time Saving

Owner/Manager from 1 to 4 room Bed & Breakfast & Inn in Barrie (Canada)

Verified
2 months ago
We are a 5 suite guesthouse which means each guest has unique check-in requirements so each message is automated and tailor made for their needs. Akia manages all this for us without our input which has his freed so much time for other more important tasks such as addressing guest issues, marketing, and administration needs. Having standard...
Country Canada
Owner/Manager
X-Small Hotel
10

Great for guess messaging, min apps and experience management

GM from 10 to 24 room Bed & Breakfast & Inn in Hilo (United States of America)

Verified
2 months ago
We got Akia for messaging, which it is great at, but have come to really love the mini apps. Combined this has allowed us to manage guests expectations better, upsell more, and simplify our checkin process by eliminating 90%+ of of the paper form we used to use. It's also made tipping staff easier, and puts a few hundred dollars a month in...
Country United States of America
GM
Small Hotel
10

Akia makes it very easy to communicate with guests and collect feedback. A few clicks and done. Great software and highly recommend.

Owner from 5 to 9 room Bed & Breakfast & Inn in Lexington (United States of America)

Verified
2 years ago
We enjoy the texting feature a lot as well as the booklets to offer up sell options. All very easy to set up and use
Country United States of America
Owner
X-Small Hotel
10

Amazing service

Guest service Supervisor from 25-49 room Bed & Breakfast & Inn in Happy Valley-Goose Bay (Canada)

Verified
2 years ago
Makes the job very easy and keeps a strong connection with guests and all departments, it is just wonderful.
Country Canada
Guest service Supervisor
Mid-Sized Hotel
10

Very easy to learn and use, and customer support is always available to help.

Property Manager from 25-49 room Bed & Breakfast & Inn in West Palm Beach (United States of America)

Verified
2 years ago
Solve problems. Fast messaging service. I love that guests can sign the registration form prior to checking into the hotel.
Country United States of America
Property Manager
Mid-Sized Hotel
8

Text Messaging Service Review

General Manager from 5 to 9 room Bed & Breakfast & Inn in Crozet (United States of America)

Verified
2 years ago
We love that Akia's Text Messaging service sends guest messages to everyone on our team at the same time, which has been so helpful in increasing the rate of response to guest issues. We love the second notification if the message has not been responded to.
Country United States of America
General Manager
X-Small Hotel
10

10/10 would rec

Director of Experience from 5 to 9 room Bed & Breakfast & Inn in Desert Hot Springs (United States of America)

Verified
2 years ago
Akia is all around wonderful. We switched from a similar software and couldnt be happier. We love everything about. Its intuitive and the guests love it. The Guidebooks are particularly helpful and beautiful. Support is top notch!
Country United States of America
Director of Experience
X-Small Hotel
10

Amazing software! It has made the hotel interaction with guest a breeze!

Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States of America)

Verified
2 years ago
I absolutely hands down love using Akia!!! It’s been such a life saver from the guest check in process to communicating with guest.
Country United States of America
Hotel Manager
Small Hotel
10

User friendly!!

Front Desk from 100 to 199 room Bed & Breakfast & Inn in Stafford (United States of America)

Verified
2 years ago
The who interface is so easy to use and understand. This could not have been set up any better in my honest opinion.
Country United States of America
Front Desk
Large Hotel
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  • 12

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.

Question:

What differentiates this product or service from the competition?

Answer:

I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.

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Jeff Hebrink VP Sales and Marketing @ rezStream
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Lindsey Anderson Marketing Manager @ innRoad
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Patrick Lomsdalen CEO @ FLEXIPASS
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Alasdair Fawcett Business Manager, SiteMinder Ecosystem @ SiteMinder
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Support

Unverified

Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

98%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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