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Akia
4.8 (138 REVIEWS)
HT Score
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Kristin, Jeff, Lindsey + 3 more experts recommend Akia
Read Recommendations
Akia
Ranked 12 (out of 89) in Guest Messaging Software
An AI agent for every part of the guest journey.
97% recommended by 130 hotels
Ritz Carlton, Nomad Hotels, Marriott & 127 others
Bell - AI powered product analyst
I analyzed all of Akia’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Akia for its user-friendly interface, seamless communication channels, and efficient automation, which significantly improve guest experiences and operational efficiency. Key features like instant messaging, AI responses, pre-registration, and post-stay follow-ups enhance guest satisfaction and help hotels boost TripAdvisor scores. Some critical areas include integration issues, AI auto-response inaccuracies, and a need for improved credit card authorization features.
Ritz Carlton, Nomad Hotels, Marriott & 127 others
Read their reviewsWhat Types of Hotels Akia is Popular For
Size
13 | X-Small (1-9 room)
53 | Small (10-49 room)
35 | Mid-Sized (50-99 room)
43 | Large (100-499 room)
6 | X-Large (500+ room)
Country
137 | United States
9 | Canada
3 | Mexico
1 | Belize
Type
72 | Resorts
68 | Bed & Breakfast & Inns
62 | Boutique Hotels
57 | Limited Service & Budget Hotels
46 | Branded Hotels
30 | Airport/Conference Hotels
28 | City Center Hotels
28 | Luxury Hotels
25 | Vacation Rentals & Villas
22 | Extended Stay & Serviced Apartments
19 | Motels
2 | Hostels
2 | RV Parks & Campgrounds
1 | Casinos
Region
149 | North America
1 | Central America
Category
138 | Guest Messaging Software
52 | Contactless Check-in
37 | Hotel Chatbots
26 | Staff Collaboration Tools
2 | Hotel CRM & Email Marketing
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What is Akia?
Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
Akia is an AI guest communication and automation platform for hotels and other properties. It unifies text, email, and OTA messages in one inbox, tied to each guest and synced with your Property Management System. Akia automates pre-arrival check-in and registration, answers guest questions during the stay, handles many calls and messages with AI responses, and supports post-stay marketing follow-ups. It helps teams save time, improve responsiveness, and deliver a smoother guest experience across the full stay.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Akia products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Akia Reviews Analyzed: 117
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Akia Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Akia
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Akia's Provided Description:
"Akia is an AI agent, trusted by thousands of properties. She runs the whole guest journey, start to finish, and does it herself. Text, email, and the OTAs land in one inbox, tied to the guest, not the channel. Akia answers the moment a message arrives, with reservation and guest data synced from your Property Management System. Before arrival, she checks guests in and gets the registration card signed. During the stay, she answers every text and picks up when guests call, resolving most herself. After checkout, she wins the next booking with marketing campaigns built from real reservation data, ready for you to send. Your team gets their day back, and guests feel like regulars. Book a demo and see what she does."
FAQs
Capabilities
Answer every guest instantly, in your own words.
Answer every guest instantly, in your own words.
Guest volume stops being capped by who's on shift. Akia answers across SMS, WhatsApp, email, Web Chat and the OTAs, in the guest's language, from your own policies and rates. Write down how you want something handled and she follows it at every property.
Your whole team has an expert on hand.
Your whole team has an expert on hand.
Anyone on staff can ask Akia in plain language and get a real answer, from the handbook or from live PMS data. The cancellation policy on a corporate rate, how occupancy tracked this month. A new hire can answer a guest as confidently as your longest-serving manager.
The phone gets answered, and the call resolved.
The phone gets answered, and the call resolved.
Akia answers in real conversation rather than a phone tree, and resolves most calls on her own. An 11pm availability question becomes a booking checked against live PMS data and paid for on the line. Calls she can't finish reach a person with the full context attached.
Turn website shoppers into direct bookings.
Turn website shoppers into direct bookings.
Web Chat answers the rate and availability questions shoppers actually ask, from what you've taught Akia, and carries them through to booking on your own site. Every reservation that closes there is one you keep the commission on.
One conversation per guest, across every channel.
One conversation per guest, across every channel.
SMS, WhatsApp, email, Web Chat and the OTA channels all land in one thread tied to the guest rather than to the app they used. Your team answers from one place with the full history in front of them, so a guest never repeats themselves.
Schedule messages across their stay.
Schedule messages across their stay.
Write the pre-arrival note and the post-stay follow-up once, and Akia sends them against each reservation's own dates. A Tuesday arrival and a Friday arrival each get theirs at the right point. The hundredth guest this week gets the same attention as the first.
Guests arrive verified, with payment already secured.
Guests arrive verified, with payment already secured.
Guests check in from their phone before arrival, with the ID verified and a card on file. When the person paying isn't the person staying, a parent or a company, Akia emails them a secure link to verify their own ID and enter their card. Both flows are PCI compliant, and there's nothing for anyone to download.
Every guest gets directions to their own door.
Every guest gets directions to their own door.
Akia pulls arrival instructions and door codes from your PMS, so the guide a guest opens matches the unit they booked. Gate code, parking, how the thermostat works, what's worth walking to. It goes out ahead of arrival without anyone assembling it.
More revenue per stay, offered in conversation.
More revenue per stay, offered in conversation.
Akia offers the early check-in or the room upgrade inside the thread the guest is already in, checking availability before every offer so nothing is sold that isn't there. Say yes and the charge posts to the folio. Every guest gets the offer, at any volume.
Staff earn more, asked at the right moment.
Staff earn more, asked at the right moment.
Akia asks inside the conversation, when a guest has just been looked after. The tip goes to a named person, so the housekeeper who turned the room gets credited, and the money lands IRS-compliant without anyone counting cash.
Every request becomes tracked work, instantly.
Every request becomes tracked work, instantly.
Akia opens the task the moment a guest asks, on a call or in a text, and routes it to the right queue with the unit and the timing on it. It syncs to Optii, ALICE or Quore, so it lands in the system your team already works from.
Staff talk right beside the guest conversation.
Staff talk right beside the guest conversation.
Private team chats and property-wide channels live beside the guest inbox, on desktop and mobile. Maintenance reporting 412 back online happens where the reservation already is, so nobody rebuilds context in a separate messaging app.
Ask for a campaign, get a draft back.
Ask for a campaign, get a draft back.
Ask Akia in plain language for everyone who stayed in a suite last winter, and she builds the segment from real reservation data and drafts the email in seconds. You edit it and send it.
Fix the problem before the guest leaves.
Fix the problem before the guest leaves.
Akia asks in the thread guests already use, so a low score reaches you while the guest is still on the property and it can still be fixed. Every review site is watched in one place, and she drafts replies for approval.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Guest Feedback & Survey
Guest Survey Software
Catch and fix issues early. Send surveys before checkout and address concerns immediately while guests are still on-site.
Smart Upsells
Upselling Software
Deliver room upgrades, early check-in offers, and more directly to guests.
Cashless Tipping
Digital Tipping Solutions
Let guests tip staff from their phones—no cash, no apps, just a quick link. With an easy, cashless experience, you can recognize your team, boost morale, and retain great employees.
Unified Inbox
Guest Messaging Software
Easily see all your guest messages from OTAs, social channels, text and email in one inbox.
AI Agents
Guest Messaging Software
Trained on your PMS data, property info, and guest conversations to resolve requests and take action automatically, handling 85% of guest messages.
Automated Journeys
Guest Messaging Software
Start the check-in process with automated, two-way messaging that keeps staff and guests in sync.
Marketing CRM
Hotel CRM & Email Marketing
Akia's Marketing Suite captures guest data, enriches OTA emails, and syncs with your PMS in real time. This allows you to segment audiences and send personalized emails and SMS that drive revenue—all in one platform.
AI Voice
Guest Messaging Software
Akia Voice AI answers every call your team can't, cutting interruptions while it pulls up the caller's context, routes them, and logs every detail of the call 24/7.
Akia Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Akia is the #10 most trending product in the Guest Messaging Software category (out of 89) and the #431 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAkia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Akia Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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References
"Early check-in and late checkout was all new revenue for us. Before Akia, we did maybe 5% of what we do now. Akia gave us the option to offer upsells we never could before, turning upsells into 4x ROI."
James Keltner
Owner @
The Sandpiper Beacon Beach Resort
"From check-in to check-out, Akia fully takes care of itself. Our Guest Review Index is sitting at nearly 90%, consistently in the top two or three in our comp set."
Andy Hewitt
Group Manager @
"We launched with Akia, and it’s a big reason we maintain five-star reviews. We use many tools, but we wouldn’t be successful without Akia."
Pamela Nekvasil
Director of Operations @
Stay Redamo
"We’re fans of Akia. Very intuitive platform. Creating registration cards, guidebooks, and setting up automated messages were easy to do, and just better on our guest experience."
Meaghan Woods
General Manager @
"Akia made tracking success so much easier. Because it ties directly into our booking system, we see exactly which guests booked from every campaign."
Owen Wexman
Marketing Strategy Manager @
"What stood out most was how easily Akia synced guest data from Stayntouch. That made our mailing list update automatically and can create recurring campaigns that don’t require constant re-uploading."
Rick Emery
General Manager @
The Circle Hotel Fairfield
""As a fully-contactless property with no front desk, automating ID and payment verification has made our check-in process both secure and hassle-free. We went from $10K to $0 in fraudulent bookings using Akia and Mews, completely eliminating fraud.""
Andy Hewitt
Group Manager @
"We like to offer our guests a variety of fun experiences during their stay, and Akia has made that more accessible to our guests. The digital sign up sheets helps us easily keep track of guest attendance and payment for the activities."
Yurgen Hohmeyer
Owner @
Lake Clear Lodge & Retreat
"We are using agreements for Akia to send out digital liability waivers for equipment rentals to our guests. This is very helpful to us, especially in our peak seasons when our rental equipment is in high demand."
Alexander Mourelatos
General Manager @
Mourelatos Lakeshore Resort
"Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple to use, integrates well with our operations, and gives us instant access to our guests, all of which allows us to capitalize on a new level of hospitality excellence."
Benjamin Gray
General Manager @
The Bellmoor Inn & Spa
"We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests for a temperature screening upon entry. Akia helps us to ensure that we are providing a safe environment for everyone to visit and enjoy."
Sandra Miller
Director of Sales and Marketing @
Glen Ivy Hot Springs
Featured Customers
More Products by Akia
Hotelier Rating
Looking for specific info?
10
Timely guest responses with AI help — but conversations need manual closing
Front desk agent from 200 to 499 room Resort in San Diego (United States)
Verified
1 months ago
It helps with keeping track of our guests needs. And responding to them in a timely manner for any kind of repairs or deliveries for the rooms with the help of AI if it can do an automated message without us having to open the conversation.
United States
United States
Front desk agent
Large Hotel
10
Easy guest messaging and pre-check-in — but third-party auth needs work
Operations Manager from 25-49 room Bed & Breakfast & Inn in San Diego (United States)
Verified
2 months ago
We enjoy messaging the guests. Pre-check-ins are easy for the employees and for hotel guests. Pre-checkout on Akia is nice too.
United States
United States
Operations Manager
Small Hotel
10
Quick guest responses with room for smarter prompts
Front Desk from 200 to 499 room Boutique in Cincinnati (United States)
Verified
2 months ago
I love that Akia has ai prompts for guest that go into the rules and policies of the hotel, it allows a quick response time.
United States
United States
Front Desk
Large Hotel
9
Omnichannel guest messaging with AI — reporting needs work
Front desk from 500+ room Branded Hotel in Mexico City (Mexico)
Verified
2 months ago
An omnichannel platform to communicate with guests through text messaging, including SMS, WhatsApp, and email. It uses AI to respond to guests' common requests and enables collaboration across hotel departments.
Mexico
Mexico
Front desk
X-Large Hotel
10
Automatic messaging that saves time — but auto responses could be smarter
Virtual GM from 25-49 room Vacation Rentals & Villa in Springdale (United States)
Verified
2 months ago
Automatic messaging pre arrival information and auto responses to common questions. I also love the AI option to modify messages.
United States
United States
Virtual GM
Small Hotel
10
Streamlined guest communication with powerful automations — setup can be clunky
Marketing Director from 75-99 room Bed & Breakfast & Inn in Kenwood (United States)
Verified
2 months ago
Akia streamlines all guest communications into a single platform and makes it easy for our teams to manage guest requests and inquiries.
Though the initial setup is a bit intense, it's also very intuitive overall and I feel like we have only just begun to tap into all the capabilities.
We love the automations, the AI capabilities, and t...
United States
United States
Marketing Director
Mid-Sized Hotel
10
AI messaging that saves lots of time
General Manager from 75-99 room Bed & Breakfast & Inn in Racine (United States)
Verified
2 months ago
AI Features and Messaging save lots of time and make it easy to engage with our guest pre and post stay.
United States
United States
General Manager
Mid-Sized Hotel
10
Curated replies that save time — but automation can overpromise
Front Desk Agent from 25-49 room Bed & Breakfast & Inn in McMinnville (United States)
Verified
2 months ago
I like the automatic replies when guests say thank you, and I love that there are curated responses based on the hotel and you have the option to edit before sending.
United States
United States
Front Desk Agent
Small Hotel
10
Easy guest emailing and mass messaging that works
Front Desk Agent from 200 to 499 room Boutique in Cincinnati (United States)
Verified
2 months ago
Easy access to guest emailing and calling. Also sending out mass messages to the guest. I also like the effectiveness.
United States
United States
Front Desk Agent
Large Hotel
10
Guest contact made much easier — opening chats could be smoother
Front desk agent from 200 to 499 room Boutique in Teton Village (United States)
Verified
2 months ago
Guest contact has become much easier now with akia. It is one of the best tools you can have in guest relations.
United States
United States
Front desk agent
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The platform is easy to keep all guest conversations organized and easy to onboard our guest services team. Guests love the contactless experience. I like the Mini Apps to be able to customize and share information with guests.
Showing all answers to: "What does this product or service do well?"
The platform is easy to keep all guest conversations organized and easy to onboard our guest services team. Guests love the contactless experience. I like the Mini Apps to be able to customize and share information with guests.
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Akia's guest messaging software seamlessly integrates into our PMS system, allowing hotel owners to communicate with guests easily. This helps hoteliers provide a personalized experience for guests and allows hotel staff to focus on other tasks more easily.
Integrated with PMS Systems AKIA can automatically send out dedicated messages during all stages of the customer journey. Furthermore, it can send out specific information for a target group during the stay and helps guests and hoteliers communicate via WhatsApp.
Akia provides hoteliers with a commission free marketing channel to help drive direct bookings. Their guest messaging platform is particularly strong, being able to personalize communications to the guest.
Question:
What differentiates this product or service from the competition?
Answer:
Simple to use. I have not used many others in the past, but the ease of use and ability to collaborate on the platform has been a great plus for our hotel team. The Mini Apps are also a great plus to create a more seamless and elevated experience.
Showing all answers to: "What differentiates this product or service from the competition?"
Simple to use. I have not used many others in the past, but the ease of use and ability to collaborate on the platform has been a great plus for our hotel team. The Mini Apps are also a great plus to create a more seamless and elevated experience.
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
The ability for the Akia guest messaging software to work effectively with various common guest messaging platforms. Akia takes the hassle out of syncing communications and is easily compatible with top platforms. This makes it so much easier for hoteliers and guests to have reliable communication.
The default language is always the one of the phone number which is great. That way guests can communicate with the hotelier no matter where they are from and what language they are speaking. Plus, the Mini Apps are a fantastic way to truly customize the guest experience according to what a property really needs.
Akia's communications platform can also be leveraged for a hotelier's operations team and other in-house requests: guests can sign digital registration cards, order room service, or request for additional towels through text-messaging or apps like Facebook Messenger, WhatsApp, or WeChat.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I'd recommend Akia to hoteliers who are looking to provide guests with a seamless tech-powered service. Our clients frequently get 5-star reviews about how easy it is to check in, get in touch with the team and experience the hotel.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I'd recommend Akia to hoteliers who are looking to provide guests with a seamless tech-powered service. Our clients frequently get 5-star reviews about how easy it is to check in, get in touch with the team and experience the hotel.
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
The Akia team is helpful, reliable, and guest messaging is a tool that is highly beneficial to hoteliers. From my experience with the guest messaging product, and hearing from numerous clients' experience, it is definitely a technology to consider implementing at your property if you want to increase guest experience.
think of your staff and guests when implementing new technology. With Akia you can automate your workflows communicate better with your staff members and customers and even use it to upsell your property.
Get in touch with the team, ask them to walk you through the demo and ask to see the full functionality of the Akia suite of products. This product can really help you provide a great guest experience for the visitors to your hotel.
+ 3
recommend
Recommended by
Kristin Mak
Marketing Lead
@
Studio Sylvie
Jeff Hebrink
VP Sales and Marketing
@
rezStream
Lindsey Anderson
Marketing Manager
@
innRoad
Patrick Lomsdalen
CEO
@
FLEXIPASS
Alasdair Fawcett
Business Manager, SiteMinder Ecosystem
@
SiteMinder
Kristin Mak
Marketing Lead
@
Studio Sylvie
Jeff Hebrink
VP Sales and Marketing
@
rezStream
Lindsey Anderson
Marketing Manager
@
innRoad
Patrick Lomsdalen
CEO
@
FLEXIPASS
Alasdair Fawcett
Business Manager, SiteMinder Ecosystem
@
SiteMinder
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Are you a consultant or vendor that recommends Akia?
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News
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3 months ago
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Support
Unverified
Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2027
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Products Reviewed
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What do you dislike or think could be improved?
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Ease of Use
0.0/5
Customer Support
0.0/5
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0.0/5
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