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Akia
4.8 (121 REVIEWS)
HT Score
63 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Akia
Ranked 12 (out of 88) in Guest Messaging Software
An AI agent for every part of the guest journey.
97% recommended by 113 hotels
Ritz Carlton, Nomad Hotels, Marriott & 110 others
Bell - AI powered product analyst
I analyzed all of Akia’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Akia for its user-friendly interface, seamless communication channels, and efficient automation, which significantly improve guest experiences and operational efficiency. Key features like instant messaging, AI responses, pre-registration, and post-stay follow-ups enhance guest satisfaction and help hotels boost TripAdvisor scores. Some critical areas include integration issues, AI auto-response inaccuracies, and a need for improved credit card authorization features.
Ritz Carlton, Nomad Hotels, Marriott & 110 others
Read their reviewsWhat Types of Hotels Akia is Popular For
Size
12 | X-Small (1-9 room)
49 | Small (10-49 room)
31 | Mid-Sized (50-99 room)
35 | Large (100-499 room)
5 | X-Large (500+ room)
Country
122 | United States
7 | Canada
2 | Mexico
1 | Belize
Type
65 | Resorts
62 | Bed & Breakfast & Inns
55 | Limited Service & Budget Hotels
51 | Boutique Hotels
44 | Branded Hotels
28 | Airport/Conference Hotels
25 | City Center Hotels
25 | Luxury Hotels
23 | Vacation Rentals & Villas
19 | Extended Stay & Serviced Apartments
19 | Motels
2 | Hostels
2 | RV Parks & Campgrounds
Region
131 | North America
1 | Central America
Category
121 | Guest Messaging Software
42 | Contactless Check-in
32 | Hotel Chatbots
23 | Staff Collaboration Tools
1 | Hotel CRM & Email Marketing
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What is Akia?
Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
Akia is an AI guest communication and automation platform for hotels and other properties. It unifies text, email, and OTA messages in one inbox, tied to each guest and synced with your Property Management System. Akia automates pre-arrival check-in and registration, answers guest questions during the stay, handles many calls and messages with AI responses, and supports post-stay marketing follow-ups. It helps teams save time, improve responsiveness, and deliver a smoother guest experience across the full stay.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Akia products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Akia Reviews Analyzed: 117
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Akia Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Akia
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Akia's Provided Description:
"Akia is an AI agent, trusted by thousands of properties. She runs the whole guest journey, start to finish, and does it herself. Text, email, and the OTAs land in one inbox, tied to the guest, not the channel. Akia answers the moment a message arrives, with reservation and guest data synced from your Property Management System. Before arrival, she checks guests in and gets the registration card signed. During the stay, she answers every text and picks up when guests call, resolving most herself. After checkout, she wins the next booking with marketing campaigns built from real reservation data, ready for you to send. Your team gets their day back, and guests feel like regulars. Book a demo and see what she does."
FAQs
Capabilities
Unified Inbox
Unified Inbox
Text, email, OTA messages, and social all land in one place, tied to the guest instead of the channel. Your team stops hopping between apps, and Akia keeps the whole history in view. So every reply already knows who she's talking to and which stay they're on.
Guest Journey
Guest Journey
A welcome before arrival, a nudge mid-stay, a thank-you after checkout, each sent at the right moment. You set it up in an afternoon and she runs it for every reservation after that. She never misses one.
AI Voice
AI Voice
The agent running your messages also picks up the phone. With AI Voice, Akia answers on the first ring, knows the caller from their reservation, and resolves the call herself. She books rooms, sells the upgrade, and can even take payment mid-call, so it never has to reach the front desk.
Web Chat
Web Chat
Add Akia to your website and she greets the people browsing your rooms. She answers the rate and availability questions shoppers ask, then gets the direct booking. The same agent who runs your guest messages is the one closing the sale on your homepage.
Credit Card Authorization
Credit Card Authorization
Akia collects and authorizes the card inside the check-in link, before the guest ever walks in. She matches the ID to the name on the card, so the person arriving is the person who booked. Fraud and chargebacks get caught up front instead of landing on your statement weeks later.
Digital Check-Ins
Digital Check-Ins
Akia tucks a little app right into the chat. Guests tap once to check in and verify their ID before they ever reach the property. No download, no login. The line at the front desk is gone before they walk in.
Upsells
Upsells
Akia sells the early check-in while you're pouring coffee. She offers room upgrades, late checkout, and extras at the right moment in the conversation, and takes the payment right there. Every message becomes a chance to earn a little more.
CRM & Marketing
CRM & Marketing
Akia collects and enriches guest data at every touchpoint and reveals the real email behind an OTA booking. Then she reaches those guests with post-stay messages that bring them back direct, with no commission to pay. The guest an OTA used to own becomes yours to talk to.
AI Responder
AI Responder
Akia is a real AI agent for guest messaging. She reads what a guest needs, pulls up their reservation, and handles it herself, resolving about 85% of messages on her own. You stay in control the whole time: set what she answers alone and what she runs past a human first. And she only knows what you teach her, so every reply comes back in your real words.
Surveys and Reputation Management
Surveys and Reputation Management
Before checkout, Akia checks in to see how the stay is going. Happy guests get pointed to leave a public review, and anyone unhappy gets caught quietly so you can fix it in time. Your rating climbs because the problems get solved before they reach the review page.
Ask Akia
Ask Akia
Ask Akia anything about the property and she answers in seconds, from the pet policy to how the thermostat works. Every reply is grounded in your own docs and pages, and she shows you which one the answer came from. Your whole team gets an expert to ask, so nobody goes hunting for the answer or gives a guest the wrong one.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Guest Feedback & Survey
Guest Survey Software
Catch and fix issues early. Send surveys before checkout and address concerns immediately while guests are still on-site.
Mini Apps to create custom templates
Hotel Guest Apps
Akia’s Mini Apps let you personalize and share digital check-in forms, surveys, guidebooks, and upsell offers—all in one simple link sent via text. No downloads, no login.
Smart Upsells
Upselling Software
Deliver room upgrades, early check-in offers, and more directly to guests.
Food Menus
Mobile Ordering & Room Service
Akia's Mini Apps allow hotels to replace paper menus with digital counterparts accessible through their guests' mobile devices. Additionally, digitizing menus will allow them to quickly update and manage their offerings without costly overhead.
Cashless Tipping
Digital Tipping Solutions
Let guests tip staff from their phones—no cash, no apps, just a quick link. With an easy, cashless experience, you can recognize your team, boost morale, and retain great employees.
Unified Inbox
Guest Messaging Software
Easily see all your guest messages from OTAs, social channels, text and email in one inbox.
Text Messaging
Guest Messaging Software
Let guests reach your hotel via SMS text—before, during, and after their stay. Cut down on repetitive calls and manual work by automating guest text messaging throughout the entire journey.
AI Agents
Guest Messaging Software
Trained on your PMS data, property info, and guest conversations to resolve requests and take action automatically, handling 85% of guest messages.
Automated Journeys
Guest Messaging Software
Start the check-in process with automated, two-way messaging that keeps staff and guests in sync.
Marketing CRM
Hotel CRM & Email Marketing
Akia's Marketing Suite captures guest data, enriches OTA emails, and syncs with your PMS in real time. This allows you to segment audiences and send personalized emails and SMS that drive revenue—all in one platform.
AI Voice
Guest Messaging Software
Akia Voice AI answers every call your team can't, cutting interruptions while it pulls up the caller's context, routes them, and logs every detail of the call 24/7.
Akia Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Akia is the #18 most trending product in the Guest Messaging Software category (out of 88) and the #582 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAkia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Akia Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Early check-in and late checkout was all new revenue for us. Before Akia, we did maybe 5% of what we do now. Akia gave us the option to offer upsells we never could before, turning upsells into 4x ROI."
James Keltner
Owner @
The Sandpiper Beacon Beach Resort
"From check-in to check-out, Akia fully takes care of itself. Our Guest Review Index is sitting at nearly 90%, consistently in the top two or three in our comp set."
Andy Hewitt
Group Manager @
"We launched with Akia, and it’s a big reason we maintain five-star reviews. We use many tools, but we wouldn’t be successful without Akia."
Pamela Nekvasil
Director of Operations @
Redamo Suites
"We’re fans of Akia. Very intuitive platform. Creating registration cards, guidebooks, and setting up automated messages were easy to do, and just better on our guest experience."
Meaghan Woods
General Manager @
"Akia made tracking success so much easier. Because it ties directly into our booking system, we see exactly which guests booked from every campaign."
Owen Wexman
Marketing Strategy Manager @
"What stood out most was how easily Akia synced guest data from Stayntouch. That made our mailing list update automatically and can create recurring campaigns that don’t require constant re-uploading."
Rick Emery
General Manager @
The Circle Hotel Fairfield
""As a fully-contactless property with no front desk, automating ID and payment verification has made our check-in process both secure and hassle-free. We went from $10K to $0 in fraudulent bookings using Akia and Mews, completely eliminating fraud.""
Andy Hewitt
Group Manager @
"We like to offer our guests a variety of fun experiences during their stay, and Akia has made that more accessible to our guests. The digital sign up sheets helps us easily keep track of guest attendance and payment for the activities."
Yurgen Hohmeyer
Owner @
Lake Clear Lodge & Retreat
"We are using agreements for Akia to send out digital liability waivers for equipment rentals to our guests. This is very helpful to us, especially in our peak seasons when our rental equipment is in high demand."
Alexander Mourelatos
General Manager @
Mourelatos Lakeshore Resort
"Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple to use, integrates well with our operations, and gives us instant access to our guests, all of which allows us to capitalize on a new level of hospitality excellence."
Benjamin Gray
General Manager @
The Bellmoor Inn & Spa
"We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests for a temperature screening upon entry. Akia helps us to ensure that we are providing a safe environment for everyone to visit and enjoy."
Sandra Miller
Director of Sales and Marketing @
Glen Ivy Hot Springs
Featured Customers
More Products by Akia
Hotelier Rating
Looking for specific info?
1
Severe Limitations and Miscommunications - Be careful of original contract no 30 day cancellation
Director of Operations from 10 to 24 room Bed & Breakfast & Inn in New York City (United States)
Verified
8 months ago
They do not take commissions on tips designated for hotel staff, however they do take commissions on any upsells that you want to sell through them.
United States
United States
Director of Operations
Small Hotel
10
Amazing tool from upselling, online-check-in, tipping, communication.
General Manager from 25-49 room Bed & Breakfast & Inn in Marco Island (United States)
Verified
16 months ago
This product stands out as the best we've ever used in its category. It's incredibly versatile and programmable, allowing us to do much more than just communicate. We've used it for upselling, online check-in, tipping, guest communication, sharing brochures, collecting payments, and more.
United States
United States
General Manager
Small Hotel
9
Efficiency and Time Saving
Owner/Manager from 1 to 4 room Bed & Breakfast & Inn in Barrie (Canada)
Verified
17 months ago
We are a 5 suite guesthouse which means each guest has unique check-in requirements so each message is automated and tailor made for their needs. Akia manages all this for us without our input which has his freed so much time for other more important tasks such as addressing guest issues, marketing, and administration needs. Having standard...
Canada
Canada
Owner/Manager
X-Small Hotel
10
Great for guess messaging, min apps and experience management
GM from 10 to 24 room Bed & Breakfast & Inn in Hilo (United States)
Verified
18 months ago
We got Akia for messaging, which it is great at, but have come to really love the mini apps. Combined this has allowed us to manage guests expectations better, upsell more, and simplify our checkin process by eliminating 90%+ of of the paper form we used to use. It's also made tipping staff easier, and puts a few hundred dollars a month in...
United States
United States
GM
Small Hotel
10
Akia makes it very easy to communicate with guests and collect feedback. A few clicks and done. Great software and highly recommend.
Owner from 5 to 9 room Bed & Breakfast & Inn in Lexington (United States)
Verified
3 years ago
We enjoy the texting feature a lot as well as the booklets to offer up sell options. All very easy to set up and use
United States
United States
Owner
X-Small Hotel
10
Amazing service
Guest service Supervisor from 25-49 room Bed & Breakfast & Inn in Happy Valley-Goose Bay (Canada)
Verified
3 years ago
Makes the job very easy and keeps a strong connection with guests and all departments, it is just wonderful.
Canada
Canada
Guest service Supervisor
Small Hotel
10
Very easy to learn and use, and customer support is always available to help.
Property Manager from 25-49 room Bed & Breakfast & Inn in West Palm Beach (United States)
Verified
3 years ago
Solve problems. Fast messaging service. I love that guests can sign the registration form prior to checking into the hotel.
United States
United States
Property Manager
Small Hotel
8
Text Messaging Service Review
General Manager from 5 to 9 room Bed & Breakfast & Inn in Crozet (United States)
Verified
3 years ago
We love that Akia's Text Messaging service sends guest messages to everyone on our team at the same time, which has been so helpful in increasing the rate of response to guest issues. We love the second notification if the message has not been responded to.
United States
United States
General Manager
X-Small Hotel
10
10/10 would rec
Director of Experience from 5 to 9 room Bed & Breakfast & Inn in Desert Hot Springs (United States)
Verified
4 years ago
Akia is all around wonderful. We switched from a similar software and couldnt be happier. We love everything about. Its intuitive and the guests love it. The Guidebooks are particularly helpful and beautiful. Support is top notch!
United States
United States
Director of Experience
X-Small Hotel
10
Amazing software! It has made the hotel interaction with guest a breeze!
Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States)
Verified
4 years ago
I absolutely hands down love using Akia!!! It’s been such a life saver from the guest check in process to communicating with guest.
United States
United States
Hotel Manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Showing all answers to: "What does this product or service do well?"
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Akia's guest messaging software seamlessly integrates into our PMS system, allowing hotel owners to communicate with guests easily. This helps hoteliers provide a personalized experience for guests and allows hotel staff to focus on other tasks more easily.
Integrated with PMS Systems AKIA can automatically send out dedicated messages during all stages of the customer journey. Furthermore, it can send out specific information for a target group during the stay and helps guests and hoteliers communicate via WhatsApp.
Akia provides hoteliers with a commission free marketing channel to help drive direct bookings. Their guest messaging platform is particularly strong, being able to personalize communications to the guest.
Akia provides an easy-to-implement, very user-friendly AI-powered guest messaging solution. Seamlessly integrated with the PMS, Akia communicates with guests automatically--including contactless check-in and answers to commonly asked questions--saving front desk staff time, and improving guest engagement and satisfaction.
Question:
What differentiates this product or service from the competition?
Answer:
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
Showing all answers to: "What differentiates this product or service from the competition?"
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
The ability for the Akia guest messaging software to work effectively with various common guest messaging platforms. Akia takes the hassle out of syncing communications and is easily compatible with top platforms. This makes it so much easier for hoteliers and guests to have reliable communication.
The default language is always the one of the phone number which is great. That way guests can communicate with the hotelier no matter where they are from and what language they are speaking. Plus, the Mini Apps are a fantastic way to truly customize the guest experience according to what a property really needs.
Akia's communications platform can also be leveraged for a hotelier's operations team and other in-house requests: guests can sign digital registration cards, order room service, or request for additional towels through text-messaging or apps like Facebook Messenger, WhatsApp, or WeChat.
One of the most easy-to-use guest messaging solutions out there, Akia works with apps guests already use... WhatsApp, Facebook Messenger, SMS... The flexible AI-powered platform is simple to manage, allowing lodging operators to easily tailor automated responses and, for more complicated requests, Akia alerts staff via text or phone call when guests are awaiting responses to ensure that no guest goes forgotten. Akia's responsive and very knowledgeable customer support team goes the extra mile to help their customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
The Akia team is helpful, reliable, and guest messaging is a tool that is highly beneficial to hoteliers. From my experience with the guest messaging product, and hearing from numerous clients' experience, it is definitely a technology to consider implementing at your property if you want to increase guest experience.
think of your staff and guests when implementing new technology. With Akia you can automate your workflows communicate better with your staff members and customers and even use it to upsell your property.
Get in touch with the team, ask them to walk you through the demo and ask to see the full functionality of the Akia suite of products. This product can really help you provide a great guest experience for the visitors to your hotel.
Based on feedback from our customers, Akia is an innovative and reliable partner for hotels who want to improve guest engagement and satisfaction effortlessly. Backed by a very responsive and committed team, Akia is truly great to work with.
+ 2
recommend
Recommended by
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Are you a consultant or vendor that recommends Akia?
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News
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Support
Unverified
Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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