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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Akia
4.8 (121 REVIEWS)
Ranked 11 (out of 88) in Guest Messaging Software
The AI for 5-star guest experiences.
97% recommended by 113 hotels
Ritz Carlton, Nomad Hotels, Marriott & 110 others
Bell - AI powered product analyst
I analyzed all of Akia’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Akia for its user-friendly interface, seamless communication channels, and efficient automation, which significantly improve guest experiences and operational efficiency. Key features like instant messaging, AI responses, pre-registration, and post-stay follow-ups enhance guest satisfaction and help hotels boost TripAdvisor scores. Some critical areas include integration issues, AI auto-response inaccuracies, and a need for improved credit card authorization features.
Ritz Carlton, Nomad Hotels, Marriott & 110 others
Read their reviewsWhat Types of Hotels Akia is Popular For
Size
12 | X-Small (1-9 room)
49 | Small (10-49 room)
31 | Mid-Sized (50-99 room)
35 | Large (100-499 room)
5 | X-Large (500+ room)
Country
122 | United States
7 | Canada
2 | Mexico
1 | Belize
Type
65 | Resorts
62 | Bed & Breakfast & Inns
55 | Limited Service & Budget Hotels
48 | Boutique Hotels
44 | Branded Hotels
28 | Airport/Conference Hotels
25 | City Center Hotels
25 | Luxury Hotels
23 | Vacation Rentals & Villas
19 | Extended Stay & Serviced Apartments
19 | Motels
2 | Hostels
2 | RV Parks & Campgrounds
Region
131 | North America
1 | Central America
Category
121 | Guest Messaging Software
42 | Contactless Check-in
32 | Hotel Chatbots
23 | Staff Collaboration Tools
1 | Hotel CRM & Email Marketing
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Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Akia products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Akia Reviews Analyzed: 117
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Akia Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Akia
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Akia's Provided Description:
"Akia is an AI agent, trusted by thousands of properties. She runs the whole guest journey, start to finish, and does it herself. Text, email, and the OTAs land in one inbox, tied to the guest, not the channel. Akia answers the moment a message arrives, with reservation and guest data synced from your Property Management System. Before arrival, she checks guests in and gets the registration card signed. During the stay, she answers every text and picks up when guests call, resolving most herself. After checkout, she wins the next booking with marketing campaigns built from real reservation data, ready for you to send. Your team gets their day back, and guests feel like regulars. Book a demo and see what she does."
Capabilities
Every channel lands in one thread
Build a guest journey once, she runs it
The same agent answers your phone
The same agent answers your phone
The agent running your messages also picks up the phone. With AI Voice, Akia answers on the first ring, knows the caller from their reservation, and resolves the call herself. She books rooms, sells the upgrade, and can even take payment mid-call, so it never has to reach the front desk.
She turns website shoppers into bookings
Verify every card before they arrive
Verify every card before they arrive
Akia collects and authorizes the card inside the check-in link, before the guest ever walks in. She matches the ID to the name on the card, so the person arriving is the person who booked. Fraud and chargebacks get caught up front instead of landing on your statement weeks later.
Check in from a single text
Sells the upsell in the chat
Turn OTA guests into direct bookings
Turn OTA guests into direct bookings
Akia collects and enriches guest data at every touchpoint and reveals the real email behind an OTA booking. Then she reaches those guests with post-stay messages that bring them back direct, with no commission to pay. The guest an OTA used to own becomes yours to talk to.
AI Agents that answer your guests
AI Agents that answer your guests
Akia is a real AI agent for guest messaging. She reads what a guest needs, pulls up their reservation, and handles it herself, resolving about 85% of messages on her own. You stay in control the whole time: set what she answers alone and what she runs past a human first. And she only knows what you teach her, so every reply comes back in your real words.
More 5-star reviews, fewer surprises
More 5-star reviews, fewer surprises
Before checkout, Akia checks in to see how the stay is going. Happy guests get pointed to leave a public review, and anyone unhappy gets caught quietly so you can fix it in time. Your rating climbs because the problems get solved before they reach the review page.
Ask her anything about your property
Ask her anything about your property
Ask Akia anything about the property and she answers in seconds, from the pet policy to how the thermostat works. Every reply is grounded in your own docs and pages, and she shows you which one the answer came from. Your whole team gets an expert to ask, so nobody goes hunting for the answer or gives a guest the wrong one.
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Available Add-ons & Modules
Guest Feedback & Survey
Guest Survey SoftwareMini Apps to create custom templates
Hotel Guest AppsSmart Upsells
Upselling SoftwareFood Menus
Mobile Ordering & Room ServiceCashless Tipping
Digital Tipping SolutionsUnified Inbox
Guest Messaging SoftwareText Messaging
Guest Messaging SoftwareAI Agents
Guest Messaging SoftwareAutomated Journeys
Guest Messaging SoftwareMarketing CRM
Hotel CRM & Email MarketingAI Voice
Guest Messaging SoftwareRecommended by
Achievements
This vendor's trending score is rising, Akia is the #14 most trending product in the Guest Messaging Software category (out of 88) and the #585 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAkia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"We like to offer our guests a variety of fun experiences during their stay, and Akia has made that more accessible to our guests. The digital sign up sheets helps us easily keep track of guest attendance and payment for the activities."
"We are using agreements for Akia to send out digital liability waivers for equipment rentals to our guests. This is very helpful to us, especially in our peak seasons when our rental equipment is in high demand."
"Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple to use, integrates well with our operations, and gives us instant access to our guests, all of which allows us to capitalize on a new level of hospitality excellence."
"We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests for a temperature screening upon entry. Akia helps us to ensure that we are providing a safe environment for everyone to visit and enjoy."
Featured Customers
More Products by Akia
Hotelier Rating
Looking for specific info?
Severe Limitations and Miscommunications - Be careful of original contract no 30 day cancellation
Director of Operations from 10 to 24 room Bed & Breakfast & Inn in New York City (United States)
Amazing tool from upselling, online-check-in, tipping, communication.
General Manager from 25-49 room Bed & Breakfast & Inn in Marco Island (United States)
Efficiency and Time Saving
Owner/Manager from 1 to 4 room Bed & Breakfast & Inn in Barrie (Canada)
Great for guess messaging, min apps and experience management
GM from 10 to 24 room Bed & Breakfast & Inn in Hilo (United States)
Akia makes it very easy to communicate with guests and collect feedback. A few clicks and done. Great software and highly recommend.
Owner from 5 to 9 room Bed & Breakfast & Inn in Lexington (United States)
Amazing service
Guest service Supervisor from 25-49 room Bed & Breakfast & Inn in Happy Valley-Goose Bay (Canada)
Very easy to learn and use, and customer support is always available to help.
Property Manager from 25-49 room Bed & Breakfast & Inn in West Palm Beach (United States)
Text Messaging Service Review
General Manager from 5 to 9 room Bed & Breakfast & Inn in Crozet (United States)
10/10 would rec
Director of Experience from 5 to 9 room Bed & Breakfast & Inn in Desert Hot Springs (United States)
Amazing software! It has made the hotel interaction with guest a breeze!
Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Akia
5 days ago
Akia launches AI Voice, an AI receptionist that answers calls and books rooms.
Akia
1 year ago
Akia Announces Mini Apps 3
Akia
1 year ago
Akia Announces New VoIP Dialer Feature
Akia
1 year ago
Akia Announces New Marketing Suite for Hotels and Vacation Rentals
Akia
2 years ago
Akia launches Device Hub
Akia
2 years ago
Brett/Robinson, The Largest VRM on the Gulf Coast, Completes >70% of Arrivals in Advance
Akia
3 years ago
The Hospitality Labor Survey Insights Report
Akia
3 years ago
Akia Raises $6 Million in Series A Funding to Scale Automation Technology
Akia
3 years ago
How the Dylan Hotel NYC Improved its Tripadvisor Ranking From #390 to #63 Using Akia
Akia
5 years ago
Akia and SkyTouch Technology Announce a Direct Integration via SkyTouch /CONNECT
Akia
5 years ago
5 Strategies to Improve Your Hotel’s Digital Registration Process
Akia
5 years ago
Step-by-Step Hotel Marketing Plan 2021
Akia
5 years ago
Akia Integrates With Cloudbeds, the Leading Hospitality Management Platform
Akia
5 years ago
Akia Announces New In-Stay Survey Feature
Akia
5 years ago
Akia and rezStream Partner to Bring Contactless Solutions to Hotels
Akia
6 years ago
Hotels Re-Open Safely with Akia
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Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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