Step-by-Step Hotel Marketing Plan 2021
Ratings Snapshot
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Ranked #9 out of 60 in Guest Messaging Software
Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreAkia Overview
Akia Overview
Akia is a text-messaging platform designed to help hotels grow reputation, improve guest experiences and drive more revenue. By utilizing this highly engaging channel, properties have access to service recovery, review management, and contactless tooling to streamline their guest experience strategies.
About Akia View website
Founded in 2019 | Headquarters in Menlo Park United States | 5 employeesOther Products by Akia
Integrates with
- Hotel Reservations Systems
- Property Management Systems
- Hotel Management Software
What customers love about Akia
Front Office Supervisor
Akia is amazing as it is so easy to use and makes contacting guests much easier. A great asset for the front desk as it helps cut down on phone calls from guests with simple questions.
Owner
Akia has been wonderful to work with. Great tool for guest communications, including chat and broadcast texts to guests. Our small lodging property is very pleased with the responses we get from our guests using Akia. ...
Rooms Division Manager
Akia has been a game changer for us. There are a lot of capabilities we aren't even using yet. Right now, we use Akia to send a pre-stay notice 72 hrs prior and that's helped cut down on the number of confirmation calls ...
Expert Q&A and Partner Recommendations
What does this product or service do well?
Integrated with PMS Systems AKIA can automatically send out dedicated messages during all stages of the customer journey. Furthermore, it can send out specific information for a target group during the stay and helps guests and hoteliers communicate via WhatsApp.
by Patrick Lomsdalen (FLEXIPASS) on October 04, 2022
See more answers (2)What differentiates this product or service from the competition?
The default language is always the one of the phone number which is great. That way guests can communicate with the hotelier no matter where they are from and what language they are speaking. Plus, the Mini Apps are a fantastic way to truly customize the guest experience according to what a property...
by Patrick Lomsdalen (FLEXIPASS) on October 04, 2022
See more answers (2)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
think of your staff and guests when implementing new technology. With Akia you can automate your workflows communicate better with your staff members and customers and even use it to upsell your property.
by Patrick Lomsdalen (FLEXIPASS) on October 04, 2022
See more answers (2)Features
Clients & references
References & testimonials

We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests fo...

Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple ...
Case studies
Awards & Certifications
Akia doesn’t have any awards or certifications
Active Markets
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Canada
- United Kingdom
- Belize
December 28, 2022
Akia Review: Amazing Addition
Reservations Manager from Resorts in Palmer (United States of America)
What do you like most?
We have only had a slow trial period in the winter prior to our summer season. The app has allowed us to move away from drop box check in and provide guests with an amazing product to check in and stay in...
What do you dislike or think could be improved?
I wouild like to see the send times match the assigned times instead of anywhere in an hour of the assigned times to send messages.
August 17, 2022
Akia Review: New Added Feature
General Manager from Resorts in Lahaina (United States of America)
What do you like most?
Contactless Check in-made our check in procedure a breeze-Faster and more efficient at Check in. Messaging system is great service for my staffs and guests. We are able to communicate easily with staff an...
What do you dislike or think could be improved?
Nothing, great add on for my staff. Waiting for the next update. Wishing could do international numbers. Since our internal guest has increase in the last few months. With our international guests they ...
June 22, 2022
Akia Review: Do yourself a favor and get Akia!
What do you like most?
Akia has changed our whole business in regards to guest communication. Having everything in one place (with records that our staff can reference) is great. In addition, our guests LOVE being able to messa...
What do you dislike or think could be improved?
Very, very little. If I had time maybe I could suggest a few things, but overall I have confidence any suggestions I've already given will most likely be resolved in the future. Akia has been fantastic ab...
June 14, 2022
Akia Review: Ease of use
Reservationist from Vacation Rentals & Villas in Gulf Shores (United States of America)
What do you like most?
All of guest info is displayed on one pageAuto delivery of guest infoIt's Easy to learn and easy to use
What do you dislike or think could be improved?
Sometimes Akia closes a chat too soonIt Would be convenient for Akia to also display gate codes, and wifi info
March 21, 2022
Akia Review: Would definitely recommend this system! It has been such an asset to our day to day operations!
Guest Services and Owner Relations Agent from Vacation Rentals & Villas in Oceanside (United States of America)
What do you like most?
It's hard to choose what we like most with how great Akia has been! All around the system is wonderful! If there is anything we are unsure of or have questions about, we reach out to our Akia rep and she ...
What do you dislike or think could be improved?
It's hard to say what could be improved when we have had such a great experience with the system. Akia makes our day-to-day operations and experiences a lot smoother!
February 24, 2022
Akia Review: Great Tech Support!
Marketing Manager from Boutiques in New Smyrna Beach (United States of America)
What do you like most?
They answered all of my questions quickly and in a way I could understand. They were also terrific about accommodating our requests and customizing templates for us. Always flexible and friendly.
What do you dislike or think could be improved?
Perhaps having a few more pre-set templates options for available for us to customize (there is currently a limited number of forms/templates you can apply).
Director of Operations
-Very user friendly for guests and hotel staff - Flexibility to tailor automated responses to guest queries -AI that saves time and money -Functionality to add menus and other upsell opportunities -The staff facing a...