Akia

4.9 (117 REVIEWS)

HTR Score icon
HT Score  
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Streamline contactless operations and improve guest satisfaction with Akia.

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Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Akia is the #8 most trending product in the Guest Messaging Software category (out of 66) and the #389 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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77 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Akia
Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
Akia is a text-messaging platform designed to help hotels grow reputation, improve guest experiences and drive more revenue. By utilizing this highly engaging channel, properties have access to service recovery, review management, and contactless tooling to streamline their guest experience strategies.

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Capabilities

AI-Based Automation

Missed Call to Text

Unified Inbox

Mobile App

Drive Revenue with Upsells

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Guest Feedback & Survey

Guest Surveys & Feedback
Collect feedback from guests via automated messaging.

INCLUDED

Arrival Guide Miniapps

Hotel Guest Apps
An arrival guide can educate guests about specific rules or policies of the property, such as noise restrictions, pet policies, or smoking guidelines. This helps prevent potential conflicts during the stay.

INCLUDED

Upselling

Upselling Software
Upselling made easy: Akia's feature can help you increase your revenue and enhance your guest's stay.

INCLUDED

Food Menus

Mobile Ordering & Room Service
Akia's Mini Apps allow hotels to replace paper menus with digital counterparts accessible through their guests' mobile devices. Additionally, digitizing menus will allow them to quickly update and manage their offerings without costly overhead.

INCLUDED

Digital Tipping

Digital Tipping Solutions
Paper menus also mean orders must be taken over the phone. Make ordering easy by allowing guests use customize orders, select from custom options, or even leave tips for the team.

INCLUDED

Pricing

Pricing Available By Request

Akia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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1

Success Stories

4

References

9

Featured Customers

Popularity by Segment

Size

9 | X-Small (1-9 room)

20 | Small (10-24 room)

39 | Medium (25-74 room)

36 | Large (75-199 room)

14 | X-Large (200+ room)

Country

118 | United States of America

6 | Canada

2 | Mexico

1 | United Kingdom

1 | Belize

Type

37 | Bed & Breakfast & Inns

36 | Limited Service & Budget Hotels

31 | Branded Hotels

28 | Resorts

27 | Boutiques

19 | Vacation Rentals & Villas

17 | Luxury Hotels

17 | Motels

6 | City Center Hotels

2 | Extended Stay & Serviced Apartments

1 | Airport/Conference Hotels

1 | Hostels

Region

126 | North America

1 | Europe

1 | Central America

Category

117 | Guest Messaging Software

39 | Contactless Check-in

31 | Hotel Chatbots

22 | Staff Collaboration Tools

More Products by Akia

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https://ucarecdn.com/4dfa40ec-845c-4454-9311-3cde7eb7c172/
https://ucarecdn.com/fb9b62c0-0785-4870-9bf0-20d3905f7f0f/

Hotelier Rating

Excellent
120
Very Good
6
Average
2
Poor
0
Terrible
0

Property Size

  • X-Small (9)
  • Small (20)
  • Medium (39)
  • Large (36)
  • X-Large (14)

Country

  • United States of America
    United States of America
    (118)
  • Canada
    Canada
    (6)
  • Mexico
    Mexico
    (2)
  • United Kingdom
    United Kingdom
    (1)
  • Belize
    Belize
    (1)

Region

  • North America
    North America
    (126)
  • Europe
    Europe
    (1)
  • Central America
    Central America
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Akia for its user-friendly interface, seamless communication channels, and efficient automation, which significantly improve guest experiences and operational efficiency. Key features like instant messaging, AI responses, pre-registration, and post-stay follow-ups enhance guest satisfaction and help hotels boost TripAdvisor scores. Some critical areas include integration issues, AI auto-response inaccuracies, and a need for improved credit card authorization features.

AI-generated from the text of customer reviews

Instant Messaging and Overall Communication
AI Auto-Responses
Guest Feedback and Reviews
Pre-registration and Contactless Check-in
Integration with PMS
Virtual Assistant Errors
Revenue Enhancement
Credit Card Authorization
10

Akia makes it very easy to communicate with guests and collect feedback. A few clicks and done. Great software and highly recommend.

Owner from 5 to 9 room Bed & Breakfast & Inn in Lexington (United States of America)

Verified
9 months ago
We enjoy the texting feature a lot as well as the booklets to offer up sell options. All very easy to set up and use
Country United States of America
Owner
X-Small Hotel
10

Amazing service

Guest service Supervisor from 25-49 room Bed & Breakfast & Inn in Happy Valley-Goose Bay (Canada)

Verified
10 months ago
Makes the job very easy and keeps a strong connection with guests and all departments, it is just wonderful.
Country Canada
Guest service Supervisor
Medium Hotel
10

Very easy to learn and use, and customer support is always available to help.

Property Manager from 25-49 room Bed & Breakfast & Inn in West Palm Beach (United States of America)

Verified
14 months ago
Solve problems. Fast messaging service. I love that guests can sign the registration form prior to checking into the hotel.
Country United States of America
Property Manager
Medium Hotel
8

Text Messaging Service Review

General Manager from 1 to 4 room Bed & Breakfast & Inn in Crozet (United States of America)

Verified
14 months ago
We love that Akia's Text Messaging service sends guest messages to everyone on our team at the same time, which has been so helpful in increasing the rate of response to guest issues. We love the second notification if the message has not been responded to.
Country United States of America
General Manager
X-Small Hotel
10

10/10 would rec

Director of Experience from 5 to 9 room Bed & Breakfast & Inn in Desert Hot Springs (United States of America)

Verified
15 months ago
Akia is all around wonderful. We switched from a similar software and couldnt be happier. We love everything about. Its intuitive and the guests love it. The Guidebooks are particularly helpful and beautiful. Support is top notch!
Country United States of America
Director of Experience
X-Small Hotel
10

Amazing software! It has made the hotel interaction with guest a breeze!

Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States of America)

Verified
15 months ago
I absolutely hands down love using Akia!!! It’s been such a life saver from the guest check in process to communicating with guest.
Country United States of America
Hotel Manager
Small Hotel
10

User friendly!!

Front Desk from 100 to 199 room Bed & Breakfast & Inn in Stafford (United States of America)

Verified
15 months ago
The who interface is so easy to use and understand. This could not have been set up any better in my honest opinion.
Country United States of America
Front Desk
Large Hotel
10

Messaging

Front Desk from 25-49 room Vacation Rentals & Villa in Modena (United States of America)

Verified
15 months ago
Easy and very convenient to use. Mobile-Friendly Interface and the task and analytics is great to keep track with the services and response.
Country United States of America
Front Desk
Medium Hotel
Evan from Akia replied
Dark Mode is available under the settings drop-down ?
9

Akia Easy to use

Director of F&B from 200 to 499 room Boutique in San Francisco (United States of America)

Verified
15 months ago
Efficient and easy tool to communicate to guest and colleagues. Staff seemed to like the tool how easy it's to use and communicate to our guests.
Country United States of America
Director of F&B
X-Large Hotel
10

Convenience, compliance, connection!

Hospitality Services from 5 to 9 room Vacation Rentals & Villa in Cotati (United States of America)

Verified
15 months ago
I love that I can ensure our guests can check-in easily and stay compliant. Our guests all feel a sense of connection to our host team and always leave feeling a large sense of hospitality.
Country United States of America
Hospitality Services
X-Small Hotel
  • 1
  • 2
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  • 4
  • 5
  • 6
  • ...
  • 12

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Akia's guest messaging software seamlessly integrates into our PMS system, allowing hotel owners to communicate with guests easily. This helps hoteliers provide a personalized experience for guests and allows hotel staff to focus on other tasks more easily.

Question:

What differentiates this product or service from the competition?

Answer:

The ability for the Akia guest messaging software to work effectively with various common guest messaging platforms. Akia takes the hassle out of syncing communications and is easily compatible with top platforms. This makes it so much easier for hoteliers and guests to have reliable communication.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The Akia team is helpful, reliable, and guest messaging is a tool that is highly beneficial to hoteliers. From my experience with the guest messaging product, and hearing from numerous clients' experience, it is definitely a technology to consider implementing at your property if you want to increase guest experience.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Lindsey Anderson Marketing Manager @ innRoad
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Patrick Lomsdalen CEO @ FLEXIPASS
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Alasdair Fawcett Business Manager, SiteMinder Ecosystem @ SiteMinder
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Support

Unverified

Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

98%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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