Screen Pilot
Reputation Management
Published by Akia
Step-by-Step Hotel Marketing Plan 2021
Ratings Snapshot
98%
Recommend
#5
Popularity index
HT SCORE
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #5 out of 56 in Guest Messaging Software
Ease of Use
4.9/5
ROI
4.9/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support
Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Akia Overview
Akia Overview
Akia is a text-messaging platform designed to help hotels grow reputation, improve guest experiences and drive more revenue. By utilizing this highly engaging channel, properties have access to service recovery, review management, and contactless tooling to streamline their guest experience strategies.
About Akia View website
Founded in 2019 | Headquarters in Menlo Park United States | 5 employeesOther Products by Akia
1/5
Integrates with
- Booking Engine
- Central Reservations Systems
- Channel Managers
Need a custom integration?
What customers love about Akia
98% recommend
Front Office Supervisor from Boutique
Akia is amazing as it is so easy to use and makes contacting guests much easier. A great asset for the front desk as it helps cut down on phone calls from guests with simple questions.
Owner from Bed & Breakfast
Akia has been wonderful to work with. Great tool for guest communications, including chat and broadcast texts to guests. Our small lodging property is very pleased with the responses we get from our guests using Akia. ...
Rooms Division Manager from Boutique
Akia has been a game changer for us. There are a lot of capabilities we aren't even using yet. Right now, we use Akia to send a pre-stay notice 72 hrs prior and that's helped cut down on the number of confirmation calls ...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Akia provides hoteliers with a commission free marketing channel to help drive direct bookings. Their guest messaging platform is particularly strong, being able to personalize communications to the guest.
by Alasdair Fawcett (SiteMinder) on October 22, 2021
See more answers (1)
Question:
What differentiates this product or service from the competition?
Answer:
Akia's communications platform can also be leveraged for a hotelier's operations team and other in-house requests: guests can sign digital registration cards, order room service, or request for additional towels through text-messaging or apps like Facebook Messenger, WhatsApp, or WeChat.
by Alasdair Fawcett (SiteMinder) on October 22, 2021
See more answers (1)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Get in touch with the team, ask them to walk you through the demo and ask to see the full functionality of the Akia suite of products. This product can really help you provide a great guest experience for the visitors to your hotel.
by Alasdair Fawcett (SiteMinder) on October 22, 2021
See more answers (1)
Recommended by
Alasdair Fawcett
Business Manager, SiteMinder Ecosystem @ SiteMinder
Alasdair Fawcett
Business Manager, SiteMinder Ecosystem @ SiteMinder
Features
- Mobile Friendly
- Team Chat
- Photo Sharing
- Chatbot
- Whatsapp Integration
- Desktop App (non-web based)
- Automated Replies
- Message Routing
- Guest History
- Secured Data Protection
- SMS text messaging
- Analytics dashboard
- Open API
- Mobile App
- Facebook Messenger Integration
- Automated Opt-In/Consent Collection
- Messaging Guest Surveys
Want to go behind the scenes and see how Akia works?
Clients & references
References & testimonials
We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests fo...
Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple ...
Featured partners
Case studies
Awards & Certifications
Akia doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States
- Canada
- United Kingdom
October 18, 2021
Akia Review: Love how easy Akia is to use!
Manager from Resort in June Lake (United States)
Recommend
10/10
What do you like most?
We use the guest text messaging and our guest love it! We run a really small boutique resort up in the mountains and our guests don't expect to have access to so much tech but they love it! I can text wit...
What do you dislike or think could be improved?
I am really happy with Akia and cant wait to use it for our messaging on our website! Having auto answers for our FAQ is a huge time saver.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 08, 2021
Akia Review: Quick and easy platform
operations manager from Other in West Haven (United States)
Recommend
10/10
What do you like most?
mobile check, messaging services and guest request assistance. It made this easy and quick specially on a busy day that the morning shift can pre assign rooms
What do you dislike or think could be improved?
to integrate or connect the pre registration card to autoclerk so it will be easrier to check the guests who made pre registration
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 09, 2021
Akia Review: Great and Easy to use
General Manager from Motel in Omak (United States)
Recommend
10/10
What do you like most?
Its very straight forward. It is easy to keep track of guest requests and registration cards. I would definitely recommend this to someone.
What do you dislike or think could be improved?
Perhaps a way for it to connect directly into our reservation system so that we don't have to use both browsers.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
August 22, 2021
Akia Review: Great way to communicate with guests!
Owner/operator from Vacation Rental in Port Renfrew (Canada)
Recommend
9/10
What do you like most?
Easy to use, and communicate with guests. Saves me time - has the ability to send messages for me
What do you dislike or think could be improved?
I only give it a 4 as the integration on our PMS end has an error that cannot be fixed - sends messages to guests on waitlist - which confused guests - would be nice to be able to mark messages as comple...
Customer Support
5
Ease of Use
5
Value for money
3
Implementation
4
August 04, 2021
Akia Review: Awesome
Front Desk Manager from Bed & Breakfast in San Jose (United States)
Recommend
10/10
What do you like most?
Keeping guest and FD staff up to date because of this app. You can inform the guest when room is ready.
What do you dislike or think could be improved?
Nothing as of now. You get everything what you want on this app. If they could add Credit card system
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
August 03, 2021
Akia Review: Great way to be engaged with guests with out spending alot of time.
General Manager from Other in Walsenburg (United States)
Recommend
10/10
What do you like most?
The automated responses saves a lot of time and effort for my front desk staff. They enjoy how it answers simple questions.
What do you dislike or think could be improved?
I know everything could use a level of improvement, I am unsure what would be needed to improve this platform.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month
Recent News & Content
Recent articles
Recent press releases
Akia Announces New In-Stay Survey Feature
8 months ago
WebRezPro Integrates Akia Guest Messaging
1 year ago
Director of Operations from Other
-Very user friendly for guests and hotel staff - Flexibility to tailor automated responses to guest queries -AI that saves time and money -Functionality to add menus and other upsell opportunities -The staff facing a...