Coquillade Provence Resort & Spa New dailypoint™ Customer
5-star luxury hotel Coquillade Provence Resort & Spa in France to manage guest data with Europe’s leading data management and CRM platform
The award-winning 5-star luxury hotel Coquillade Provence Resort & Spa in France is a new customer of dailypoint™, Europe's leading data management, and CRM platform.
The Relais & Châteaux member is part of the Unique Group, a small group of luxury and lifestyle hotels. Located in the Provençal hills of the Parc Naturel Régional du Luberon, behind the surrounding vineyards and olive trees, the hotel does not only offer an award-winning Spa, 63 enchanting rooms and suites but also exquisite gourmet restaurants and bars.
The 5-star resort was looking for new hospitality technology solutions enabling a very individual approach to guests. dailypoint™ convinced not only with its modular structure but above all with its Central Profile, offering the resort an even stronger focus on providing a highly personalized, guest-centric approach in terms of digitalization processes.
The Coquillade launches the modules:
• Data Laundry for the creation of a company-wide central guest profile
• Website Connect for the integration of the own website
• Campaign Manager for a customized guest communication
• Guest Voucher for individual offers plus a whole package of modules guaranteeing the digital advance.
Alain Bachmann, General Manager of Coquillade Provence Resort & Spa about the decision for dailypoint™ as the central data management system: "dailypoint™ convinced us with its Central Profile, which is at the heart of the digital strategy, and the flexibility to add modules for data processing and guest communication. The Coquillade has high standards across-the-board, but especially with regards to bespoke, personalized, and unique guest experiences."
Dr. Michael Toedt, CEO and co-founder of dailypoint™, is also very excited: "It is really great to work with such a top-class property. In a luxury resort, where the guest takes center stage, the Hotel-IT must also be centered around a central guest profile. With this setup in place, the Coquillade can offer its significant service level on all touchpoints along the customer journey. The central guest profile is and will become a benchmark for our industry."