dailypoint™ partners with OpenTable

Helping make guest experiences more personal

Company logo

dailypoint, Europe’s leading Data Management and CRM platform for the Hospitality Industry, has partnered with OpenTable, a global leader in Restaurant Technology and part of Booking Holdings, to allow hoteliers access to customers’ accommodation and restaurant preferences in one central place. Through the integration, OpenTable guest insights will be made available in the hotel’s central guest database, allowing hoteliers to provide their guests an even more personalized experience.

The integration, available to hotels across Germany, comes at the perfect time, allowing hoteliers to maximize operations leading into the busy summer holiday season. It gives each guest a Central Profile, which is enriched with information from a wide range of sources, such as PMS, POS, or the hotel website with information from booking behaviour, interest in wellness or sports to restaurant preferences, allowing them to provide even better hospitality. This single source of truth in turn is the basis for personalized, precisely tailored communication that guests expect today.

One of the first hotels to take advantage of the new integration is the luxury boutique hotel TORTUE HAMBURG. The extraordinary design hotel in the center of Hamburg offers three restaurants and four bars, open to both public and hotel guests. By using the new setup, guest communication and service approach will be even more tailored to specific needs and preferences.

Dr. Michael Toedt, CEO of dailypoint, on the partnership with OpenTable: “With dailypoint as a data consolidation platform, hoteliers benefit both from our own modules and integration partners on the dailypoint Marketplace. The collaboration with OpenTable is an ideal complement, providing our customers with great solutions to further engage the hotel hospitality industry!”

Daniel Simon, Country Manager for OpenTable in Germany, adds: “By integrating OpenTable’s guest and reservation data into dailypoint, hoteliers are empowered to provide better experiences throughout the entire restaurant customer journey. Global hotel businesses use insights from OpenTable to identify regular guests of their hotels’ food and beverage outlets, tailor communications to these guest segments and amaze them with outstanding service in the restaurants.”

About dailypoint™

dailypoint is the leading Data Management and CRM platform for sophisticated individual hotels and hotel groups. dailypoint collects data from all relevant sources such as PMS, POS, website, newsletter or WiFi and automatically creates a central and consolidated guest profile. In 350 steps, the data is processed and enriched by means of Artificial Intelligence (AI) to create a guest profile never seen before.

The cloud-based SAAS solution consists of 16 modules and is complemented by the dailypoint Marketplace with almost 200 solution partners. dailypoint not only offers measurable marketing, but also covers the entire customer journey and thus supports all departments within a hotel. The integrated Privacy Dashboard is also the central element for the technical implementation of the GDPR.

dailypoint is headquartered in Munich, Germany and is sold and supported worldwide directly or through its distribution partners D-EDGE and XNProtel.