MacNaughton Hospitality Transforms Operations and Service Quality with Stayntouch PMS
MacNaughton Hospitality leverages Stayntouch PMS across three O'ahu properties, saving up to 80 hours monthly and driving service efficiency.
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, is proud to highlight the continued success of its partnership with MacNaughton Hospitality, owner and operator of three distinctive O‘ahu properties: Waikiki Malia, Lotus Honolulu and Hotel Renew. Stayntouch’s Best-in-Class PMS platform powers seamless operations across MacNaughton’s portfolio, enabling faster service, more personalized guest experiences and stronger operational efficiency.
MacNaughton Hospitality offers travelers three unique ways to experience the spirit of Hawai‘i, combining authentic hospitality, thoughtful amenities, and a deep connection to the island’s culture and community. Whether guests are seeking the laid-back vibe of Hotel Renew, the serene boutique feel of Lotus Honolulu or the central convenience of Waikiki Malia, MacNaughton’s properties share a commitment to personalized service and local values.
Since implementing Stayntouch PMS, MacNaughton properties have:
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Saved up to 80 hours per month by streamlining task management and enhancing internal communication.
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Reduced check-in times by 20 percent, enhancing the guest arrival experience and improving operational efficiency.
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Enabled real-time inventory management and mobile platform flexibility, allowing quicker responses to guest needs.
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Delivered more personalized guest experiences, fostering stronger brand loyalty and consistency across all properties.
Carmine Iommazzo, VP of Hospitality at MacNaughton Hospitality, said: "Stayntouch PMS has really helped us modernize and simplify operations across all three of our hotels. The platform saves our team a ton of time and makes everything run more smoothly, so we can focus more on creating meaningful moments with our guests. Its speed, automation, and mobile flexibility have made it easier to deliver personalized, responsive service—and stay competitive in Hawai‘i’s world-class hospitality market."
Priya Rajamani, SVP of Implementation and Support at Stayntouch, added: "MacNaughton Hospitality really captures the spirit of authentic, local hospitality, and we’re proud to help support that with technology designed for flexibility, efficiency, and personal service. Our PMS gives their team the tools to run smoothly across multiple properties while still delivering the warm, memorable guest experiences their brand is known for."
About MacNaughton Hospitality
MacNaughton has been active in hospitality redevelopment and operations in and around Waikiki and the U.S. for decades. MacNaughton and MacNaughton Hospitality currently own and manage three hotels in Waikiki on Oahu – The Lotus Honolulu at Diamond Head Hotel, Hotel Renew, and Waikiki Malia. There, our teams continue a tradition of warm, personalized and sophisticated service. To learn more about MacNaughton Hospitality, visit www.macnaughton.com/hospitality
