Next Generation of Hapi Solves for Hotel Data Integrations at Scale

Through significant advancements to the latest version of its Hotel Integration Platform and the addition of the new Hapi Data Platform, Hapi has built a solution for bringing modern technology to the hospitality industry.

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Hapi, the hospitality industry’s leading platform for fast and cost-effective connectivity between technology systems, is excited to announce new infrastructure in partnership with AWS that is providing hotel companies access to critical guest and transactional data in revolutionary ways.

Newly built in the Amazon AWS environment, the Hapi Data Platform can provide data from technology systems “at rest,” or in storage, that hotel companies can access quicker. Now, hotel brands can connect directly to a stream of data or consume the data on their terms. As part of its efforts, Hapi recently received the Travel and Hospitality ISV Partner Competency designation from AWS.

“Proving data at rest is the modern way of connecting companies to their data,” says Luis Segredo, founder and CEO at Hapi. “It enables companies to employ modern data strategies, like those provided by Snowflake or Salesforce Data Cloud, quickly and efficiently.  It’s a natural evolution of Hapi’s mission to make data actionable and accelerate innovation.”

The Hapi Data Platform consumes event streams from the Hapi Integration Platform that has also been rebuilt from the ground up. This multimillion dollar investment builds upon the years of experience refining connectors and normalizers from disparate hotel technology systems. The new Integration Platform, also employing the latest technologies from AWS, is built to scale for hotel groups of any size.

Finally, a new feature within Hapi Guest CRM, Hapi’s off the shelf hospitality CRM solution built on Salesforce, empowers front office teams to provide more personalized guest check-in experiences. Hapi Guest Focus serves front-desk agents with above-property guest profile and preference information in a side-by-side window within their current PMS interface.

Today, leading hotel brands like Hyatt Hotels & Resorts, Great Wolf Resorts, IHG and Sonesta Hotels & Resorts are relying on the Hapi Integration Platform to push and pull data from disparate Property Management Systems throughout their portfolio into one central data stream. Comprehensive APIs allow these hotel brands and more to learn more about their guests and the activity at the property level than they ever have before.

“More open integrations among tech providers and better partnerships with large scale data warehouses have led to improved data models within some hospitality organizations,” says SriHari Thotapalli, Head of Hapi Data Platform. “To truly catch up with the innovation happening in other industries, hoteliers should partner with companies experienced in building platforms that unlock hospitality data.”

About Hapi

Hapi is a disruptive Cloud Data Hub that exposes event streams and transactional APIs from hotel systems at scale, designed to solve the hospitality industry’s data management challenges while addressing high integration costs. Developed by hotel technology innovators, the secure, scalable, cloud-based data streaming platform is based on an open model, to which multiple layers of encryption, authentication and governance are added. Hapi now serves 6,500 hotels globally, including IHG Hotels & Resorts, Sonesta Hotels, Accor, Hyatt Hotels, Rosewood Hotels, Margaritaville and Four Seasons Hotels & Resorts. In 2021, the company achieved Hotel Tech Report's Global Customer Support Certification, a stamp of approval on its dedication to customer success.