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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Hapi Guest
4.8 (66 REVIEWS)
HT Score
25 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hapi Guest
Ranked 14 (out of 76) in Hotel CRM & Email Marketing
The only hospitality CRM powered by Salesforce
96% recommended by 51 hotels
Hapi is popular in United States with 32 hoteliers leaving an average rating of 97%.
Bell - AI powered product analyst
I analyzed all of Hapi’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like that Hapi significantly simplifies integrations across various property management systems (PMS) and other operational systems, effectively lowering both upfront and ongoing costs. Hapi’s robust data integration capabilities ensure a unified guest profile, facilitating precision in marketing and improving customer experiences. Users appreciate the quick deployment of technology, while still expressing a need for enhanced connectivity to an even broader range of systems, including CRM, POS, and Spa systems. This seamless integration can lead to increased revenue opportunities and operational efficiency for hotels.
What Types of Hotels Hapi is Popular For
Size
1 | X-Small (1-9 room)
7 | Small (10-49 room)
4 | Mid-Sized (50-99 room)
48 | Large (100-499 room)
6 | X-Large (500+ room)
Country
32 | United States
8 | France
7 | China
5 | Canada
4 | United Kingdom
3 | India
1 | Singapore
1 | Belgium
1 | Indonesia
1 | Ireland
1 | Mexico
1 | Spain
Type
46 | Luxury Hotels
37 | Branded Hotels
34 | Boutique Hotels
24 | Resorts
23 | City Center Hotels
19 | Bed & Breakfast & Inns
17 | Airport/Conference Hotels
13 | Limited Service & Budget Hotels
7 | Hostels
5 | Vacation Rentals & Villas
4 | Extended Stay & Serviced Apartments
3 | RV Parks & Campgrounds
1 | Casinos
1 | Motels
Region
38 | North America
15 | Europe
12 | Asia Pacific
Category
66 | Hotel CRM & Email Marketing
Didn’t find what you were looking for?
What is Hapi?
Founded in 2017 | Headquarters in Miami (United States) | 32 employees
Hapi Guest is a data integration platform designed for the hospitality industry, focusing on seamless interoperability across property management systems (PMS) and various operational systems like CRM, POS, and Spa systems. It simplifies integration, reducing both upfront and ongoing costs, while providing a unified guest profile. This comprehensive view enhances marketing precision, elevates customer experiences, and fosters personalized guest interactions. Its quick deployment supports operational efficiency and creates increased revenue opportunities, making it an invaluable tool for hotels aiming to elevate guest satisfaction.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Hapi products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Hapi Reviews Analyzed: 66
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Hapi Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Hapi
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hapi's Provided Description:
"Every guest interaction tells a story. With Hapi Guest, you can weave all those stories together, in real-time, with our unified guest profile. Each profile is an enterprise view into who your guests are, what interests them, and what will make their stay special. With this knowledge, you can orchestrate those magical moments that turn first-time visitors into lifelong guests."
FAQs
Hapi Guest Alternatives
Not sure if Hapi is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:
Capabilities
Unified guest profiles
Unified guest profiles
Combine data from PMS, surveys, guest messaging, loyalty programs and other systems into one clear profile so your team always sees what each guest likes and how to personalise their stay.
Multi‑system integration
Multi‑system integration
Connect your PMS, spa / reservation systems, survey tools, communications & loyalty platforms two‑way into the CRM (built on the Salesforce CRM platform) so data flows live across systems.
Hospitality‑focused data model
Hospitality‑focused data model
Use a unified data model designed specifically for hotels (so no messy spreadsheets or mismatched records)—making guest information actionable across your enterprise.
Powered by Salesforce
Powered by Salesforce
The only hospitality CRM powered by Salesforce Hapi can help you weave all those stories from your PMS, guest communications, surveys, and loyalty programs into one unified guest profile, updated real-time in Salesforce.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Available Add-ons & Modules
Unified Guest Profile
Hotel CRM & Email Marketing
Our unified guest profile is a dynamic, enterprise view into who your guests are, what interests them, and what will make their stay special.
Custom Data Integration
Hotel CRM & Email Marketing
We’ll create the best deployment plan for your business, whether you’re a boutique hotel group or a global brand. Our software is built for the hospitality industry and integrates with the world's leading CRM provider, Salesforce. By partnering with Salesforce, we provide our customers with an open system of reliable, stable data.
Q4 '26 Hotel CRM & Email Marketing Survey Insights
Is Hapi a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 12
Small
94%
(109)
Smart Host GmbH is the top alternative to Hapi among small hotels on HotelTechReport. Hoteliers highlight Smart Host's ability to simplify guest communication and offer creation, noting it significantly streamlines processes with its user-friendly design and capable support, enabling personalized and effective marketing campaigns.
#1
of 22
Mid-sized
94%
(168)
Profitroom is the top alternative to Hapi among mid-sized hotels on HotelTechReport. Hoteliers highlight Profitroom’s capability to create quick and personalized offers, significantly improving their ability to engage with guests and drive direct bookings. The platform's CRM also automates communication, ensuring that potential guests are reached effectively and efficiently.
#2
of 15
Large
93%
(40)
Profitroom is the top alternative to Hapi among mid-sized hotels on HotelTechReport. Hoteliers highlight Profitroom's "visually rich, seamless checkout flow" that effectively packages experiences and add-ons, streamlining the direct booking process and enhancing guest engagement.
Small
94%
(109)
#1
of 12
Smart Host GmbH is the top alternative to Hapi among small hotels on HotelTechReport. Hoteliers highlight Smart Host's ability to simplify guest communication and offer creation, noting it significantly streamlines processes with its user-friendly design and capable support, enabling personalized and effective marketing campaigns.
Mid-sized
94%
(168)
#1
of 22
Profitroom is the top alternative to Hapi among mid-sized hotels on HotelTechReport. Hoteliers highlight Profitroom’s capability to create quick and personalized offers, significantly improving their ability to engage with guests and drive direct bookings. The platform's CRM also automates communication, ensuring that potential guests are reached effectively and efficiently.
Large
93%
(40)
#2
of 15
Profitroom is the top alternative to Hapi among mid-sized hotels on HotelTechReport. Hoteliers highlight Profitroom's "visually rich, seamless checkout flow" that effectively packages experiences and add-ons, streamlining the direct booking process and enhancing guest engagement.
Rank
Hotel type
Popular alternatives
#1
of 20
Luxury Hotels
88%
(137)
dailypoint™ is the top alternative to Hapi among luxury hotels on HotelTechReport. Hoteliers highlight dailypoint™’s centralized guest profiles that drive personalized communication and target marketing effectively, enhancing the guest experience and loyalty programs.
#1
of 7
Vacation Rentals & Villas
93%
(10)
Smart Host GmbH is the top alternative to Hapi among vacation rental properties on HotelTechReport. Hoteliers appreciate how Smart Host helps communicate more efficiently and quickly with guests, noting that the platform simplifies and speeds up direct booking and guest communication.
#1
of 15
Limited Service & Budget Hotels
95%
(60)
Bookboost is the top alternative to Hapi among limited-service budget hotels on HotelTechReport. Hoteliers value Bookboost for its ability to consolidate guest communication by integrating multiple messaging channels into one system, facilitating quick responses and enhancing the overall guest interaction experience.
Luxury Hotels
88%
(137)
#1
of 20
dailypoint™ is the top alternative to Hapi among luxury hotels on HotelTechReport. Hoteliers highlight dailypoint™’s centralized guest profiles that drive personalized communication and target marketing effectively, enhancing the guest experience and loyalty programs.
Vacation Rentals & Villas
93%
(10)
#1
of 7
Smart Host GmbH is the top alternative to Hapi among vacation rental properties on HotelTechReport. Hoteliers appreciate how Smart Host helps communicate more efficiently and quickly with guests, noting that the platform simplifies and speeds up direct booking and guest communication.
Limited Service & Budget Hotels
95%
(60)
#1
of 15
Bookboost is the top alternative to Hapi among limited-service budget hotels on HotelTechReport. Hoteliers value Bookboost for its ability to consolidate guest communication by integrating multiple messaging channels into one system, facilitating quick responses and enhancing the overall guest interaction experience.
Rank
Region
Popular alternatives
#3
of 12
North America
95%
(11)
Cendyn is the top alternative to Hapi among small hotels on HotelTechReport. Hoteliers highlight Cendyn's Hotel CRM, which centralizes guest and account data, automates follow-ups, and strengthens relationships with repeat clients, ultimately driving direct bookings and enhancing marketing efforts.
#1
of 19
Europe
95%
(262)
Profitroom is the top alternative to Hapi among Europe on HotelTechReport. Hoteliers highlight Profitroom's ability to create personalized offers quickly and easily through its integrated CRM, which significantly enhances guest engagement and boosts direct bookings.
#2
of 6
Asia Pacific
95%
(13)
TrustYou is the top alternative to Hapi among mid-sized hotels on HotelTechReport. Reviewers highlight its intuitive sentiment analysis for “actionable guest insights,” which allows hoteliers to visualize trends and track service performance effectively, ensuring they can respond promptly to guest feedback and improve overall service quality.
North America
95%
(11)
#3
of 12
Cendyn is the top alternative to Hapi among small hotels on HotelTechReport. Hoteliers highlight Cendyn's Hotel CRM, which centralizes guest and account data, automates follow-ups, and strengthens relationships with repeat clients, ultimately driving direct bookings and enhancing marketing efforts.
Europe
95%
(262)
#1
of 19
Profitroom is the top alternative to Hapi among Europe on HotelTechReport. Hoteliers highlight Profitroom's ability to create personalized offers quickly and easily through its integrated CRM, which significantly enhances guest engagement and boosts direct bookings.
Asia Pacific
95%
(13)
#2
of 6
TrustYou is the top alternative to Hapi among mid-sized hotels on HotelTechReport. Reviewers highlight its intuitive sentiment analysis for “actionable guest insights,” which allows hoteliers to visualize trends and track service performance effectively, ensuring they can respond promptly to guest feedback and improve overall service quality.
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Hapi Reviews Summary
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Hapi Guest is the #14 most trending product in the Hotel CRM & Email Marketing category (out of 76) and the #486 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHapi has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Hapi Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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No matching results
Compare Hapi to Top Alternatives
The hospitality CRM that turns guest data into revenue.
The Peak of Hotel CRM & Marketing – Know Every Guest. Personalize Every Touchpoint.
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Hotelier Rating
Looking for specific info?
10
Hapi API intergration
Manger, Central Reservation Systems from 200 to 499 room Boutique in Toronto (Canada)
Verified
4 years ago
The company is very friendly with fast and efficient response times. They provided reliable integrated solution with quality documentation and meeting notes during the whole process. The code is easy to follow and very flexible for changes while integrating with our 3rd party. Provided excellent issue handling and support during the impleme...
Canada
Canada
Manger, Central Reservation Systems
Large Hotel
10
Great team and a very friendly experience
Director of Property IT from 500+ room Luxury Hotel in Kissimmee (United States)
Verified
4 years ago
Very Knowledge Team, helped determine what path/direction would be best to take.
*friendly and professional
*very knowledgeable
*Great experience working with them
United States
United States
Director of Property IT
X-Large Hotel
8
Happy with Hapi :)
Area Sale & Marketing Manager from 200 to 499 room Airport/Conference Hotel in Honolulu (United States)
Verified
4 years ago
The integration technology is terrific
Very nice to have domestic staff/contacts
Once work starts - its completed in a very short time.
United States
United States
Area Sale & Marketing Manager
Large Hotel
9
Knowledgeable Team
Manager, Guest Experience Manager from 200 to 499 room Branded Hotel in Los Angeles (United States)
Verified
4 years ago
The team is very knowledgeable and always available to assist. The team provides service on time. The Team is friendly and approachable.
United States
United States
Manager, Guest Experience Manager
Large Hotel
10
Excellence in Service and Delivery
Vice President of IT from 200 to 499 room Branded Hotel in Denver (United States)
Verified
4 years ago
HAPI is the solution for all our technical problems. They make integration seamless and easy. No more worries about Data from multiple sources. They always find a way, fast, easy , and seamless.
United States
United States
Vice President of IT
Large Hotel
9
Great integration solution for hospitality!
CIO from 100 to 199 room Bed & Breakfast & Inn in Paris (France)
Verified
4 years ago
The HAPI Solution helps us to integrate, interface and expand our services easier and faster. Connecting external apps to our PMS through HAPI really improves our customer experience.
France
France
CIO
Large Hotel
10
Great solution for those using Opera PMS
Strategic Project Manager from 100 to 199 room Boutique in Manchester (United Kingdom)
Verified
4 years ago
The HAPI product can provide a vital service to Hoteliers using Opera as their PMS. Using HAPI we were able to integrate a 3rd party service to Opera quicker and more effectively then integrating directly with Opera with no effect on performance. Quick response time to any questions or issues we may have.
United Kingdom
United Kingdom
Strategic Project Manager
Large Hotel
10
Happy Happy Customer
VP - Hotel Technology from 200 to 499 room Boutique in Chicago (United States)
Verified
4 years ago
Hapi has allowed us to access data from our PMS that was previously inaccessible. Their team is great to work with and are always willing to hear a new use-case or vet additional development for the right scenarios.
United States
United States
VP - Hotel Technology
Large Hotel
8
Exciting company built on mature platform
Director, Enterprise Systems Integration from 200 to 499 room Branded Hotel in Hong Kong (China)
Verified
4 years ago
Exciting opportunities and company outlook with robust, native integration to mature CDP and integration to 3rd parties. Data analytics and sales opportunities very exciting.
China
China
Director, Enterprise Systems Integration
Large Hotel
10
Great partner to work on our CRM integration
Salesforce Consultant from 200 to 499 room Boutique in Hollywood (United States)
Verified
4 years ago
Happy is a great integration company, they make our work and transition easier. They're very reliable partners, always doing above and beyond. They exceeded our expectations from day 1.
United States
United States
Salesforce Consultant
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Hapi has been a godsend in helping us integrate seamlessly with other hospitality technology. Their CRM connectivity is an added plus. Their customer service is also top notch- I can’t recommended them enough.!
Showing all answers to: "What does this product or service do well?"
Hapi has been a godsend in helping us integrate seamlessly with other hospitality technology. Their CRM connectivity is an added plus. Their customer service is also top notch- I can’t recommended them enough.!
Hapi's solution simplifies integrations between PMS and Salesforce, our best of breed CRM solution. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.
Hapi's solution simplifies that integration between Property Mgmt Systems and Salesforce. Because it is well packaged and cloud based Hapi speeds time to market and offers a rich integration between the two systems.
The Hapi solution simplifies integrations between PMS and Salesforce, a best of breed CRM solution. As a technology partner, I can work with Hapi to have my data accessible in Salesforce. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.
Hapi helps to explore and build profiles of hotel guests, allowing hoteliers to improve their guest experience. The Hapi platform not only shares these profiles with other systems, but also automates this process.
Question:
What differentiates this product or service from the competition?
Answer:
Their system actually works, for one. Many similar systems we’ve tried falter where Hapi shines. Their customer service is stellar, as well. I’ve never used another competitor I’ve been as pleased with as Hapi.
Showing all answers to: "What differentiates this product or service from the competition?"
Their system actually works, for one. Many similar systems we’ve tried falter where Hapi shines. Their customer service is stellar, as well. I’ve never used another competitor I’ve been as pleased with as Hapi.
Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.
Hapi is a cloud based solution and offers real-time, bi-directionally accessed data to be displayed in my PMS and Salesforce. PMS data is exposed in the most popular CRM in the industry. Hapi leadership experience is unparalleled.
Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.
We wanted to have our data in Salesforce and needed a company with personal hospitality experience to get us there.
By connecting with Hapi we can connect our technology and data with one of the largest marketplaces of PMS, operations and guest-facing applications.
With Hapi, hoteliers can create unified customer profiles in real time so they can act and respond in a timely manner and conquer the competitive market.
The best way to describe what makes Hapi different is to quote the Luis Segredo, CEO of Hapi: "Legacy, siloed systems have hindered hoteliers' ability to innovate for decades. We've set out to modernize the entire hotel technology stack by enabling streamlined data sharing and connectivity."
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Consider the cost of similar services compared to Hapi and also the customer service they provide - it’s unlikely you’ll find anything close to what they offer. Coupled with their Salesforce/CRM integration, you can’t go wrong.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Consider the cost of similar services compared to Hapi and also the customer service they provide - it’s unlikely you’ll find anything close to what they offer. Coupled with their Salesforce/CRM integration, you can’t go wrong.
If you have not looked at Salesforce for your hotel group, now is the time to do so. Many hoteliers that I have spoken to have previously believed a Salesforce deployment would be too expensive when compared to other hospitality-specific CRMs. With HAPI, that is no longer true. Hapi has the integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done fast and well.
If you have not looked at Salesforce for your hotel group, do so. Many hoteliers previously believed a Salesforce deployment would be too expensive when compared to other hospitality specific CRMs. With HAPI, that is no longer the case. Hapi has integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done fast and well.
– Be sure to work closely with the awesome customer success team that will help get you deployed quickly and efficiently
– Utilize the Hapi team’s deep knowledge of APIs to build the best connections for your solution and ensure your data is flowing correctly. They lead the market in knowledge and experience and are comfortable with working with big brands to small.
If you have not looked at Salesforce for your hotel group, now is the time to do so. Hapi has the integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done affordably, fast and well. Utilize the Hapi team’s deep knowledge of APIs to build the best connections for your solution and ensure your data is flowing correctly
The integration of Hapi Connect and Salesforce speaks in itself about the benefits that hoteliers will receive from this, and most importantly, it allows hoteliers to innovate faster and to be more competitive.
+ 20
recommend
Recommended by
Ben Londa
President
@
Volo Solutions
Scott Barghaan
VP, Travel & Hospitality Industry
@
Salesforce
Philip Woody
[email protected]
@
Salesforce
Jacqueline Nunley
Sr. Industry Advisor
@
Salesforce
Svetlana Udalov
CEO
@
HKeeper Global LLC
Ben Londa
President
@
Volo Solutions
Scott Barghaan
VP, Travel & Hospitality Industry
@
Salesforce
Philip Woody
[email protected]
@
Salesforce
Jacqueline Nunley
Sr. Industry Advisor
@
Salesforce
Svetlana Udalov
CEO
@
HKeeper Global LLC
Jennifer Suski
Senior Director
@
Go Moment
Matthew Howden
co-CEO
@
IDEM Hospitality
Steven Hopkinson
Co-CEO
@
IDEM Hospitality
Pierre Boettner
Co-founder & Head of Product
@
ROOMDEX Inc
Michael Garvin
CEO
@
LasoExperience
Sudharshan Chary
CEO
@
Datavision Technologies
Jos Schaap
CEO an Co-Founder
@
ROOMDEX
Matteo Galli
CTO
@
UpsellGuru GmbH
Fedor Kireev
CEO
@
Hotbot.ai
Per Hultman
Managing Director
@
ChicoStay
Paige Schoffler
Director, Customer Success
@
Go Moment Ivy
Casey Koppes
Head of Product
@
Go Moment
Andy Hale
VP Innovation
@
Monscierge
Ron Tarro
Managing Director
@
SalientVoice
Luis Weir
Director Oracle Hospitality Integrations & APIs
@
Oracle
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Apo Demirtas
CEO
@
Intelligent Hospitality
Sameer Umar
VP Customer Success & Operations
@
Intelligent Hospitality
Are you a consultant or vendor that recommends Hapi?
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Support
Verified Support
Hapi has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Schedule a free 30-minute product demo consultation
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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★ ★ ★ ★ ★
4.7
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22 reviews
