Hapi Guest

Ranked 5 (out of 53) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Drive and Convert Demand by Improving the Guest Journey

Ratings Snapshot

Certificate of Excellence
Read 37 reviews
95%
Recommend
HTR Score icon
HT SCORE
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 53 in Hotel CRM & Email Marketing

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

Hapi has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 14 verified reviews
    93%
  • Resorts 9 verified reviews
    96%
  • Branded Hotels 8 verified reviews
    94%
  • City Center Hotels 4 verified reviews
    98%
  • Boutiques 3 verified reviews
    97%
  • Vacation Rentals & Villas 3 verified reviews
    97%
  • RV Parks & Campgrounds 2 verified reviews
    95%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%
  • Hostels 1 verified reviews
    100%
  • Limited Service & Budget Hotels 1 verified reviews
    100%
  • Bed & Breakfast & Inns 1 verified reviews
    90%
  • Casinos 1 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    100%

Hapi Guest Overview

Hapi Guest Overview

Utilize Hapi Guest, powered by Salesforce – the world’s leading CRM – to centralize data and personalize each step of the guest journey, driving loyalty and increasing conversion. – Build a better guest experience. Create a 360-degree view of your guests and follow their shopping behavior across multiple verticals to create more “wow” moments (and more revenue opportunities). – Aut...

About Hapi View website

Founded in 2017 | Headquarters in Miami United States | 32 employees

Hapi is a disruptive data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, wh...

Other Products by Hapi

Integrates with

  • Marketplaces & Integrators
  • Event Management Software
  • Property Management Systems
Browse integrations (32 verified)

What customers love about Hapi Guest

Like 95% recommend

SVP Innovation, Digital Transformation and Strategy

- HAPIs technology is truly a game changer for the hotel industry, solving the critical issue of integrating disparate systems without having to build lots of point to point integrations - Their team is truly knowledgea...

Senior Director - Guest Facing Applications

- The Hapi solution simplifies integrations between PMS and Salesforce as one of the best CRM in the market - Working with HAPI has and continues to be very easy on account of their deep integrations experience and gen...

Customer Data Manager

1) The HAPI integration with OPERA data provides us a single view of guest profile from different hotels with different sources which facilitates us to run more precise analysis. 2) It also enables us to run the advance...

Global Director of Rooms

Unified guest profile platform is amazing and helps us to have know better our guests to build great memories. Seemless integration. All necessary data under one roof

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hapi's solution simplifies integrations between PMS and Salesforce, our best of breed CRM solution. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.

by Scott Barghaan (Salesforce) on December 13, 2021

See more answers (22)
Question:

What differentiates this product or service from the competition?

Answer:

Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.

by Scott Barghaan (Salesforce) on December 13, 2021

See more answers (22)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you have not looked at Salesforce for your hotel group, now is the time to do so. Many hoteliers that I have spoken to have previously believed a Salesforce deployment would be too expensive when compared to other hospitality-specific CRMs. With HAPI, that is no longer true. Hapi has the integrat...

by Scott Barghaan (Salesforce) on December 13, 2021

See more answers (22)
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+ 20 recommend
Recommended by Show More (18)

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Want to go behind the scenes and see how Hapi Guest works?

Clients & references

References & testimonials

Testimonial avatar
“Salesforce is the leader of CRMs and widely adopted by major businesses around the globe. We have a partner in Hapi that understands our business objectives and knows how to leverage the full power...
Claudia Infante Vice President of Revenue Strategy at the

Featured partners

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Case studies

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Hapi doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Oceania
  • Antarctica
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Hong Kong
  • Canada
  • France
  • Belgium
  • Indonesia
  • United Kingdom
  • Mexico
  • Spain

37 Verified Hapi Reviews

Likelihood to Recommend
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October 20, 2022

Hapi Guest Review: Hapi API intergration

Manger, Central Reservation Systems from Other in Toronto (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The company is very friendly with fast and efficient response times. They provided reliable integrated solution with quality documentation and meeting notes during the whole process. The code is easy to f...

What do you dislike or think could be improved?

Reviewing the code looked like it came from a huge repository which probably helped for speed of delivery. For our simple integration there was lots of extra unnecessarily code.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

September 21, 2022

Hapi Guest Review: Happy with Hapi :)

Area Sale & Marketing Manager from Resorts in Honolulu (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The integration technology is terrific Very nice to have domestic staff/contacts Once work starts - its completed in a very short time.

What do you dislike or think could be improved?

Response time could be a little better. there are times when we feel like we are chasing for answers. The customer service portal has more comments from the customer vs the staff.

Customer Support
3
Ease of Use
4
Value for money
n/a
Implementation
3

September 21, 2022

Hapi Guest Review: Great team and a very friendly experience

Director of Property IT from Other in Columbia (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very Knowledge Team, helped determine what path/direction would be best to take. *friendly and professional *very knowledgeable *Great experience working with them

What do you dislike or think could be improved?

I really don't have any feedback at this time on improvements the team could make. we only recently began speaking with the Hapi teams

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 27, 2021 Luis S. from Hapi replied:
 Thank you so much for taking the time to leave a review and for your support. 

August 27, 2022

Hapi Guest Review: Great integration solution for hospitality!

CIO from Luxury Hotels in Paris (France)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The HAPI Solution helps us to integrate, interface and expand our services easier and faster. Connecting external apps to our PMS through HAPI really improves our customer experience.

What do you dislike or think could be improved?

Now, it would be interesting for Hapi to develop other connectors, other interfaces in order to cover a wide range of products and activities.

Customer Support