Smart Communication for Hoteliers and Guests – Simple. Automated. Profitable.
Hapi Guest
4.8 (66 REVIEWS)
HT Score
41 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hapi Guest
Ranked 10 (out of 62) in Hotel CRM & Email Marketing
Drive and Convert Demand by Improving the Guest Journey
96% recommended by 52 hotels
Hapi is popular in United States of America with 32 hoteliers leaving an average rating of 32.
What is Hapi?
Founded in 2017 | Headquarters in Miami (United States) | 32 employees
Hapi Guest is a comprehensive hospitality data platform powered by Salesforce. It focuses on seamlessly integrating various property management systems (PMS) and operational systems, centralizing data into a unified guest profile. This integration simplifies operations and saves costs, making it easier for hoteliers to manage their business efficiently.
Hapi Guest enhances guest experiences by creating a 360-degree view of each guest, tracking their behavior across different platforms. This allows for more personalized marketing strategies, which are automated through Sales Cloud and Marketing Cloud, leading to higher conversion rates and increased revenue opportunities.
Additionally, Hapi Guest reduces the need for extensive in-house IT resources by centralizing and normalizing data from multiple PMS systems, whether on-premise or cloud-based. This streamlined approach improves operational efficiency, making it a valuable tool for hotels aiming to boost both their service quality and profitability.
Hapi Guest Alternatives
Not sure if Hapi is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:
- 1. Bookboost AB — Best for engaging guests through multiple communication channels
- 2. Profitroom — Best for driving repeat bookings with targeted campaigns
- 3. Smart Host GmbH — Best for automating guest communication with ease
- 4. dailypoint™ — Best for creating targeted marketing campaigns
- 5. Revinate — Best for automating guest communication to save time
- 6. For-Sight — Best for automating marketing campaigns tailored to guest preferences
- 7. SHR Group — Best for automating customer follow-ups with precision
- 8. Hotel Cloud — Best for automating guest communication to save time and effort
- 9. BookingWhizz — Best for turning one-time guests into loyal customers
- 10. Hapi — Best for real-time insights into guest preferences
Capabilities
Hapi doesn’t have any benefits or use cases available
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Hapi Reviews Summary
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Hapi Guest is the #12 most trending product in the Hotel CRM & Email Marketing category (out of 62) and the #418 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHapi has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Hapi Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Compare Hapi to Top Alternatives
The right connections at the right time
dailypoint™ - the only #realCRM. dailypoint™ is the leading Data Management & CRM platform for demanding hotels and hotel groups.
Want to find out if Hapi is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
4 | X-Small (1-9 room)
9 | Medium (25-74 room)
14 | Large (75-199 room)
38 | X-Large (200+ room)
Country
32 | United States of America
8 | France
6 | China
5 | Canada
4 | United Kingdom
3 | India
1 | Belgium
1 | Hong Kong
1 | Indonesia
1 | Mexico
1 | Spain
1 | Ireland
1 | Singapore
Type
41 | Luxury Hotels
33 | Branded Hotels
26 | Boutiques
22 | Resorts
20 | City Center Hotels
13 | Bed & Breakfast & Inns
11 | Limited Service & Budget Hotels
5 | Airport/Conference Hotels
4 | Vacation Rentals & Villas
3 | Extended Stay & Serviced Apartments
3 | Hostels
2 | RV Parks & Campgrounds
1 | Casinos
1 | Motels
Region
38 | North America
15 | Europe
12 | Asia Pacific
Category
66 | Hotel CRM & Email Marketing
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like that Hapi significantly simplifies integrations across various property management systems (PMS) and other operational systems, effectively lowering both upfront and ongoing costs. Hapi’s robust data integration capabilities ensure a unified guest profile, facilitating precision in marketing and improving customer experiences. Users appreciate the quick deployment of technology, while still expressing a need for enhanced connectivity to an even broader range of systems, including CRM, POS, and Spa systems. This seamless integration can lead to increased revenue opportunities and operational efficiency for hotels.
AI-generated from the text of customer reviews
Looking for specific info?
10
Hapi API intergration
Manger, Central Reservation Systems from 200 to 499 room Luxury Hotel in Toronto (Canada)
Verified
2 years ago
The company is very friendly with fast and efficient response times. They provided reliable integrated solution with quality documentation and meeting notes during the whole process. The code is easy to follow and very flexible for changes while integrating with our 3rd party. Provided excellent issue handling and support during the impleme...
Canada
Canada
Manger, Central Reservation Systems
X-Large Hotel
10
Great team and a very friendly experience
Director of Property IT from 500+ room Luxury Hotel in Kissimmee (United States of America)
Verified
2 years ago
Very Knowledge Team, helped determine what path/direction would be best to take.
*friendly and professional
*very knowledgeable
*Great experience working with them
United States of America
United States of America
Director of Property IT
X-Large Hotel
8
Happy with Hapi :)
Area Sale & Marketing Manager from 200 to 499 room Airport/Conference Hotel in Honolulu (United States of America)
Verified
2 years ago
The integration technology is terrific
Very nice to have domestic staff/contacts
Once work starts - its completed in a very short time.
United States of America
United States of America
Area Sale & Marketing Manager
X-Large Hotel
9
Knowledgeable Team
Manager, Guest Experience Manager from 200 to 499 room Branded Hotel in Los Angeles (United States of America)
Verified
2 years ago
The team is very knowledgeable and always available to assist. The team provides service on time. The Team is friendly and approachable.
United States of America
United States of America
Manager, Guest Experience Manager
X-Large Hotel
10
Excellence in Service and Delivery
Vice President of IT from 200 to 499 room Branded Hotel in Denver (United States of America)
Verified
2 years ago
HAPI is the solution for all our technical problems. They make integration seamless and easy. No more worries about Data from multiple sources. They always find a way, fast, easy , and seamless.
United States of America
United States of America
Vice President of IT
X-Large Hotel
9
Great integration solution for hospitality!
CIO from 100 to 199 room Bed & Breakfast & Inn in Paris (France)
Verified
2 years ago
The HAPI Solution helps us to integrate, interface and expand our services easier and faster. Connecting external apps to our PMS through HAPI really improves our customer experience.
France
France
CIO
Large Hotel
10
Great solution for those using Opera PMS
Strategic Project Manager from 100 to 199 room Boutique in Manchester (United Kingdom)
Verified
2 years ago
The HAPI product can provide a vital service to Hoteliers using Opera as their PMS. Using HAPI we were able to integrate a 3rd party service to Opera quicker and more effectively then integrating directly with Opera with no effect on performance. Quick response time to any questions or issues we may have.
United Kingdom
United Kingdom
Strategic Project Manager
Large Hotel
10
Happy Happy Customer
VP - Hotel Technology from 200 to 499 room Boutique in Chicago (United States of America)
Verified
2 years ago
Hapi has allowed us to access data from our PMS that was previously inaccessible. Their team is great to work with and are always willing to hear a new use-case or vet additional development for the right scenarios.
United States of America
United States of America
VP - Hotel Technology
X-Large Hotel
8
Exciting company built on mature platform
Director, Enterprise Systems Integration from 200 to 499 room City Center Hotel in Hong Kong (China)
Verified
2 years ago
Exciting opportunities and company outlook with robust, native integration to mature CDP and integration to 3rd parties. Data analytics and sales opportunities very exciting.
China
China
Director, Enterprise Systems Integration
X-Large Hotel
8
Exciting company built on mature platform
Director, Enterprise Systems Integration from 200 to 499 room City Center Hotel in Hong Kong (China)
Verified
2 years ago
Exciting opportunities and company outlook with robust, native integration to mature CDP and integration to 3rd parties. Data analytics and sales opportunities very exciting.
China
China
Director, Enterprise Systems Integration
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Hapi's solution simplifies integrations between PMS and Salesforce, our best of breed CRM solution. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.
Showing all answers to: "What does this product or service do well?"
Hapi's solution simplifies integrations between PMS and Salesforce, our best of breed CRM solution. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.
Hapi has been a godsend in helping us integrate seamlessly with other hospitality technology. Their CRM connectivity is an added plus. Their customer service is also top notch- I can’t recommended them enough.!
Hapi's solution simplifies that integration between Property Mgmt Systems and Salesforce. Because it is well packaged and cloud based Hapi speeds time to market and offers a rich integration between the two systems.
The Hapi solution simplifies integrations between PMS and Salesforce, a best of breed CRM solution. As a technology partner, I can work with Hapi to have my data accessible in Salesforce. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.
Hapi helps to explore and build profiles of hotel guests, allowing hoteliers to improve their guest experience. The Hapi platform not only shares these profiles with other systems, but also automates this process.
Question:
What differentiates this product or service from the competition?
Answer:
Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.
Showing all answers to: "What differentiates this product or service from the competition?"
Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.
Their system actually works, for one. Many similar systems we’ve tried falter where Hapi shines. Their customer service is stellar, as well. I’ve never used another competitor I’ve been as pleased with as Hapi.
Hapi is a cloud based solution and offers real-time, bi-directionally accessed data to be displayed in my PMS and Salesforce. PMS data is exposed in the most popular CRM in the industry. Hapi leadership experience is unparalleled.
Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.
We wanted to have our data in Salesforce and needed a company with personal hospitality experience to get us there.
By connecting with Hapi we can connect our technology and data with one of the largest marketplaces of PMS, operations and guest-facing applications.
With Hapi, hoteliers can create unified customer profiles in real time so they can act and respond in a timely manner and conquer the competitive market.
The best way to describe what makes Hapi different is to quote the Luis Segredo, CEO of Hapi: "Legacy, siloed systems have hindered hoteliers' ability to innovate for decades. We've set out to modernize the entire hotel technology stack by enabling streamlined data sharing and connectivity."
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you have not looked at Salesforce for your hotel group, now is the time to do so. Many hoteliers that I have spoken to have previously believed a Salesforce deployment would be too expensive when compared to other hospitality-specific CRMs. With HAPI, that is no longer true. Hapi has the integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done fast and well.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you have not looked at Salesforce for your hotel group, now is the time to do so. Many hoteliers that I have spoken to have previously believed a Salesforce deployment would be too expensive when compared to other hospitality-specific CRMs. With HAPI, that is no longer true. Hapi has the integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done fast and well.
Consider the cost of similar services compared to Hapi and also the customer service they provide - it’s unlikely you’ll find anything close to what they offer. Coupled with their Salesforce/CRM integration, you can’t go wrong.
If you have not looked at Salesforce for your hotel group, do so. Many hoteliers previously believed a Salesforce deployment would be too expensive when compared to other hospitality specific CRMs. With HAPI, that is no longer the case. Hapi has integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done fast and well.
– Be sure to work closely with the awesome customer success team that will help get you deployed quickly and efficiently
– Utilize the Hapi team’s deep knowledge of APIs to build the best connections for your solution and ensure your data is flowing correctly. They lead the market in knowledge and experience and are comfortable with working with big brands to small.
If you have not looked at Salesforce for your hotel group, now is the time to do so. Hapi has the integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done affordably, fast and well. Utilize the Hapi team’s deep knowledge of APIs to build the best connections for your solution and ensure your data is flowing correctly
The integration of Hapi Connect and Salesforce speaks in itself about the benefits that hoteliers will receive from this, and most importantly, it allows hoteliers to innovate faster and to be more competitive.
Recommended by
Scott Barghaan
VP, Travel & Hospitality Industry
@
Salesforce
Ben Londa
President
@
Volo Solutions
Philip Woody
[email protected]
@
Salesforce
Jacqueline Nunley
Sr. Industry Advisor
@
Salesforce
Svetlana Udalov
CEO
@
HKeeper Global LLC
Scott Barghaan
VP, Travel & Hospitality Industry
@
Salesforce
Ben Londa
President
@
Volo Solutions
Philip Woody
[email protected]
@
Salesforce
Jacqueline Nunley
Sr. Industry Advisor
@
Salesforce
Svetlana Udalov
CEO
@
HKeeper Global LLC
Jennifer Suski
Senior Director
@
Go Moment
Matthew Howden
co-CEO
@
IDEM Hospitality
Steven Hopkinson
Co-CEO
@
IDEM Hospitality
Sudharshan Chary
CEO
@
Datavision Technologies
Michael Garvin
CEO
@
LasoExperience
Pierre Boettner
Co-founder & Head of Product
@
ROOMDEX Inc
Matteo Galli
CTO
@
UpsellGuru GmbH
Per Hultman
Managing Director
@
ChicoStay
Fedor Kireev
CEO
@
Hotbot.ai
Jos Schaap
CEO an Co-Founder
@
ROOMDEX
Paige Schoffler
Director, Customer Success
@
Go Moment Ivy
Casey Koppes
Head of Product
@
Go Moment
Andy Hale
VP Innovation
@
Monscierge
Ron Tarro
Managing Director
@
SalientVoice
Luis Weir
Director Oracle Hospitality Integrations & APIs
@
Oracle
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Apo Demirtas
CEO
@
Intelligent Hospitality
Sameer Umar
VP Customer Success & Operations
@
Intelligent Hospitality
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Support
Verified Support
Hapi has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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