Thank you so much for taking the time to leave a review and for the kind words.
Ratings Snapshot
Learn more
Ranked #5 out of 54 in Hotel CRM & Email Marketing
Hapi has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreHapi Connect for Salesforce Overview
Hapi Connect for Salesforce Overview
Salesforce with Hapi Connect allows you to grab the data sitting in your PMS and expose it to Salesforce, the world’s leading CRM software. Built as a collection of Lightning Components, Hapi Connect for Salesforce provides the flexibility to manage a variety of use cases for hospitality-related B2B and B2C features, including a 360 degree view of the guest, Reports and Dashboards on Guest Sta...
About Hapi View website
Founded in 2017 | Headquarters in Miami United States | 32 employeesHapi is a disruptive data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, wh...
Other Products by Hapi
Integrates with
- Marketplaces & Integrators
- Event Management Software
- Property Management Systems
What customers love about Hapi Connect for Salesforce
Senior Director - Guest Facing Applications from Luxury Hotels
- The Hapi solution simplifies integrations between PMS and Salesforce as one of the best CRM in the market - Working with HAPI has and continues to be very easy on account of their deep integrations experience and gen...
Customer Data Manager from Luxury Hotels
1) The HAPI integration with OPERA data provides us a single view of guest profile from different hotels with different sources which facilitates us to run more precise analysis. 2) It also enables us to run the advance...
Global Director of Rooms from Luxury Hotels
Unified guest profile platform is amazing and helps us to have know better our guests to build great memories. Seemless integration. All necessary data under one roof
Expert Q&A and Partner Recommendations
What does this product or service do well?
Hapi's solution simplifies integrations between PMS and Salesforce, our best of breed CRM solution. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.
by Scott Barghaan (Salesforce) on December 13, 2021
See more answers (22)What differentiates this product or service from the competition?
Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.
by Scott Barghaan (Salesforce) on December 13, 2021
See more answers (22)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If you have not looked at Salesforce for your hotel group, now is the time to do so. Many hoteliers that I have spoken to have previously believed a Salesforce deployment would be too expensive when compared to other hospitality-specific CRMs. With HAPI, that is no longer true. Hapi has the integrat...
by Scott Barghaan (Salesforce) on December 13, 2021
See more answers (22)Features
Clients & references
References & testimonials

“Salesforce is the leader of CRMs and widely adopted by major businesses around the globe. We have a partner in Hapi that understands our business objectives and knows how to leverage the full power...
Featured partners
Case studies
Active Markets
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Hong Kong
- Canada
- France
- Belgium
- Indonesia
- United Kingdom
- Mexico
January 14, 2022
Hapi Connect for Salesforce Review: Hapi has been an amazing vendor to partner with.
Manager Property Systems from Branded Hotels in Chicago (United States of America)
What do you like most?
Solid technology. Flexible and inventive. Services integrated well with our existing systems. Quick to adapt to changes that we needed.
What do you dislike or think could be improved?
I've not seen anything I think could be improved. They continue to do a fine job. We are very pleased.
December 31, 2021
Hapi Connect for Salesforce Review: True Hospitality Professionals
IT Director Accor Southern EU from Other in Madrid (Spain)
What do you like most?
Hapi knows well the hospitality industry and helps us to deploy new technology solutions faster and in a very easy way
What do you dislike or think could be improved?
Connectivity is crucial now, so Hapi should keep expanding their offer.But Hapi’s marketplace already enables hotels to tap into other available systems and solutions that are connected to Hapi, like Or...
December 21, 2021
Hapi Connect for Salesforce Review: Hapi brings Salesforce to Hotels
CORPORATE DIRECTOR MARKETING & SALES from Resorts in (Mexico)
What do you like most?
Hapi knows what hoteliers need for Salesforce. Their team is composed of hospitality veterans and Salesforce exports alike. They understand the complexity involved in rolling out a Salesforce project for ...
What do you dislike or think could be improved?
As the connectivity world is in a continuous expansion, Hapi Connect for Salesforce should keep expanding their connectivity offers. The team has proven their ability to listen to customers and adapt thei...
December 17, 2021
Hapi Connect for Salesforce Review: Great team and a very friendly experience
Director of Property IT from Other in Columbia (United States of America)
What do you like most?
Very Knowledge Team, helped determine what path/direction would be best to take. *friendly and professional *very knowledgeable *Great experience working with them
What do you dislike or think could be improved?
I really don't have any feedback at this time on improvements the team could make. we only recently began speaking with the Hapi teams
December 17, 2021
Hapi Connect for Salesforce Review: Must have for your hospitality ecosystem
CRM and DATA director from Luxury Hotels in Paris (France)
What do you like most?
Hapi allowed us accessing our PMS data in a really efficient and fast way Hapi is connected to most of the systems we use in the hospitality industry and provide a seamless integration
What do you dislike or think could be improved?
Increase the connectivity offer with new IT partners Allow more customs setups in the native streaming offer without the need for further development
December 14, 2021
Hapi Connect for Salesforce Review: Exciting company built on mature platform
Director, Enterprise Systems Integration from Branded Hotels
What do you like most?
Exciting opportunities and company outlook with robust, native integration to mature CDP and integration to 3rd parties. Data analytics and sales opportunities very exciting.
What do you dislike or think could be improved?
Clearer roadmap and integration plans with other mature players in the hospitality space, especially with certified interfaces with F&B and Spa products.
Pricing
Recent News & Content
Recent articles
Recent press releases
Resources & reports
Hapi doesn’t have any free e-books or reports available
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
HelloShift (Staff)
Staff Collaboration ToolsDigitize your hotel with Staff Collaboration, Guest Messaging, WebChat, and Housekeeping in one app.
Oracle OPERA PMS
Property Management SystemsOPERA Hospitality Property Management Suite is a leading enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.
SVP Innovation, Digital Transformation and Strategy from Other
- HAPI`s technology is truly a game changer for the hotel industry, solving the critical issue of integrating disparate systems without having to build lots of point to point integrations - Their team is truly knowledg...