Hapi Connect for Salesforce

Ranked 8 (out of 47) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Empower your hospitality sales and operations Salesforce Users with real time, cleansed and enriched...

Ratings Snapshot

Certificate of Excellence
Read 7 reviews
91%
Recommend
HTR Score icon
HT SCORE
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #8 out of 47 in Hotel CRM & Email Marketing

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

Hapi’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Resort 1 verified reviews
    80%
  • Branded 1 verified reviews
    90%
  • Limited Service 1 verified reviews
    100%

Hapi Connect for Salesforce Overview

Hapi Connect for Salesforce Overview

Salesforce with Hapi Connect allows you to grab the data sitting in your PMS and expose it to Salesforce, the world’s leading CRM software. Built as a collection of Lightning Components, Hapi Connect for Salesforce provides the flexibility to manage a variety of use cases for hospitality-related B2B and B2C features, including a 360 degree view of the guest, Reports and Dashboards on Guest Sta...

About Hapi View website

Founded in 2017 | Headquarters in Miami United States | 21 employees

Hapi is a disruptive data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, wh...

Other Products by Hapi

Integrates with

  • Event Management Software
  • Property Management Systems
  • Hotel Management Software
Browse integrations (6 verified)

What customers love about Hapi Connect for Salesforce

Like 91% recommend

SVP Innovation, Digital Transformation and Strategy from Other

- HAPI`s technology is truly a game changer for the hotel industry, solving the critical issue of integrating disparate systems without having to build lots of point to point integrations - Their team is truly knowledg...

Senior Director - Guest Facing Applications from Other

- The Hapi solution simplifies integrations between PMS and Salesforce as one of the best CRM in the market - Working with HAPI has and continues to be very easy on account of their deep integrations experience and gen...

Customer Data Manager from Other

1) The HAPI integration with OPERA data provides us a single view of guest profile from different hotels with different sources which facilitates us to run more precise analysis. 2) It also enables us to run the advance...

Global Director of Rooms from Other

Unified guest profile platform is amazing and helps us to have know better our guests to build great memories. Seemless integration. All necessary data under one roof

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

Hapi hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Features

  • Centralized multi-hotel/multi-brand solution
  • Centralized data warehouse
  • Guest profiles
  • Personalized one-to-communication
  • WYSIWYG - HTML Editor
  • Template Editor
  • A/B Testing
  • Segmentation
  • Marketing Automation
  • Guest Feedback Module (comment cards/reviews)
  • Open API

Want to go behind the scenes and see how Hapi Connect for Salesforce works?

Clients & references

References & testimonials

Profile empty image

Hapi doesn’t have any references available

Featured partners

Brand image

Hapi doesn’t have any featured partners

Case studies

Profile empty image

Hapi doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Hong Kong
  • Belgium
  • United States

7 Verified Hapi Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

December 14, 2020

Hapi Connect for Salesforce Review: Great Team to work with

Senior Director - Guest Facing Applications from Other in (Hong Kong)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- The Hapi solution simplifies integrations between PMS and Salesforce as one of the best CRM in the market - Working with HAPI has and continues to be very easy on account of their deep integrations ex...

What do you dislike or think could be improved?

Hapi should keep expanding their connectivity offers. The team has proven their ability to listen to customers and adapt their roadmap based on the customer feedback

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 14, 2020

Hapi Connect for Salesforce Review: HAPI Connect for Salesforce CRM & Marketing Cloud

Customer Data Manager from Other in (Hong Kong)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

1) The HAPI integration with OPERA data provides us a single view of guest profile from different hotels with different sources which facilitates us to run more precise analysis. 2) It also enables us to...

What do you dislike or think could be improved?

1) HAPI can extract more data fields of OPERA (like “Total Revenues” or “Note” fields) to enrich the database in SC and expand their connectivity to other systems so that more campaigns and analys...

Customer Support
4
Ease of Use
3.5
Value for money
3.5
Implementation
n/a

December 14, 2020

Hapi Connect for Salesforce Review: Great product

Global Director of Rooms from Other in (Hong Kong)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Unified guest profile platform is amazing and helps us to have know better our guests to build great memories. Seemless integration. All necessary data under one roof

What do you dislike or think could be improved?

To have connectivity with wider operational systems would be great for the future. Otherwise no more comments at this stage

Customer Support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

December 14, 2020

Hapi Connect for Salesforce Review: Great team with a more amazing product

Project Manager from Resort in Genval (Belgium)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

If you work in hospitality you need to know exactly what the client expects and what there problems are and that's exactly what Hapi is good at. Wonderful product with the no complexity

What do you dislike or think could be improved?

The Integration is Salesforce is already a huge step forward but integrations are never 100% so continuing to make this integration better and better is the key

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4.5

December 14, 2020

Hapi Connect for Salesforce Review: Great Team to work with

Director of E-Commerce from Branded in (Hong Kong)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The Hapi solution simplifies integrations and lowers upfront and ongoing costs. Addresses a major point of the hospitality technology ecosystem.

What do you dislike or think could be improved?

Hapi can expand their connectivity to other operational systems, not just the most popular, though we do understand and support their priorities.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2020

Hapi Connect for Salesforce Review: Hospitality Expertise with Expert Salesforce knowledge

CIO from Limited Service in Bellevue (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Having product knowledge both of PMS systems and Salesforce is a huge win when trying to establish a best in class marketing strategy. Moving hospitality data into a non-hospitality technology CRM is diff...

What do you dislike or think could be improved?

Transition guides could be useful in extracting some of the information needed to appropriately plan transitions. I fully expect that this is in the works but being a somewhat early adopter we understand ...

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
4.5

Pricing

Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

Popular Hapi Connect for Salesforce Integrations

View all (6 Hapi Integrations)