Rotana Hotel Management Corporation Signs an Agreement with dailypoint

Rotana has selected dailypoint as a full-service solution partner for their customer relationship- & Guest Data Management

Company logo

Rotana, one of the leading hotel management companies in the region with over 100 properties across the Middle East, Africa, Eastern Europe and Türkiye, has selected dailypointTM as a full-service solution partner for their customer relationship- and guest data management. All Rotana properties across all brands will use dailypoint´s Hospitality Technology solutions in the future.

The technical set-up is already underway to have the dailypointTM Data Laundry, Campaign & Booking Manager, Website Connect and of course the Profile Engine up and running for all properties to provide individual communication and services to demanding guests from all over the world. Integrations with the PMS, POS, Mobile App, and other hospitality technology solutions are key to providing excellent service and an individual experience.

“We are pleased to have found a professional and experienced partner who can provide a wide range of CRM and guest data applications that integrate with our existing IT infrastructure”, states Dominic Carr, Corporate Vice President Quality & Customer Service Excellence. dailypoint´s  loyalty solution will be part of the tech-set for Rotana Rewards Classic, Select and Exclusive Programmes. “The decisive factor for selecting dailypointTM was their wide experience in customer loyalty programs, their high standards in GDPR as well as their ability to connect partner systems”, adds Carr.

"Rotana has set itself the goal of playing a pioneering role in the digitalization of the industry and we are proud to play a major part in this development. Rotana wants to offer a holistic central approach to guest profile and dailypointTM  is here to support with a wide range of processes," says Dr. Michael Toedt, founder and CEO of dailypoint™. 

 

ABOUT ROTANA

Rotana currently manages a portfolio of over 100 properties throughout the Middle East, Africa, Eastern Europe, and Turkey, with an aggressive expansion plan in place. Rotana has chosen to acknowledge how precious time is by making all time spent in their range of hotels ‘Treasured Time’. This means Rotana has pledged to understand and meet the individual needs of all guests. In so doing, Rotana has evolved its product brands to include, Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana, Edge by Rotana, and The Residences by Rotana. Treasured Time. The Rotana promise to you. Further information on any Rotana property, its brands or reservations can be obtained by contacting one of the regional sales offices.

 

About dailypoint™

dailypoint™ is the leading Data Management and CRM platform for sophisticated individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or WiFi and automatically creates a central and consolidated guest profile. In 350 steps, the data is processed and enriched by means of Artificial Intelligence (AI) to create a guest profile never seen before.

The cloud-based SAAS solution consists of 16 modules and is complemented by the dailypoint™ Marketplace with almost 200 solution partners. dailypoint™ not only offers measurable marketing, but also covers the entire customer journey and thus supports all departments within a hotel. The integrated Privacy Dashboard is also the central element for the technical implementation of the GDPR.

dailypoint™ is headquartered in Munich, Germany and is sold and supported worldwide directly or through its distribution partners D-EDGE and XNProtel.