Seacrest Oceanfront Hotel Enhances Service and Efficiency with Stayntouch PMS
Oceanfront California property adopts cloud-native PMS to optimize service delivery and operations
The 158-room Seacrest Oceanfront Hotel of Pismo Beach, Calif., was able to significantly enhance operational efficiency and personalize the guest experience through their partnership with Stayntouch, a global leader in cloud-based hotel property management systems (PMS).
By leveraging Stayntouch’s cloud-native PMS, the Seacrest Oceanfront Hotels was able to streamline operations, empower staff, and elevate service and guest engagement. Seacrest Oceanfront benefits from Stayntouch’s:
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User-friendly and comprehensive platform that simplifies navigation through its full array of features, significantly cutting down on training time and onboarding expenses;
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Flexible and open API architecture capable of connecting to unlimited third-party systems to further support hotel operations;
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Robust automation in every facet of the platform that can reduce repetitive busywork for staff while streamlining check-in for guests; and
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Extensive reporting capabilities designed to keep operators informed on the status of their property and optimize performance across a range of metrics.
Heidi Kamas, Assistant General Manager at the Seacrest Oceanfront Hotel, said, "Stayntouch has significantly enhanced our operations at Seacrest Oceanfront Hotel, providing us with a previously unattainable level of efficiency and agility. The user-friendly interface has empowered our staff to complete reservation requests in under three minutes, greatly streamlining our welcome experience. Through Stayntouch, our staff have all the information they need to provide exemplary service right at their fingertips, including availability, occupancy, ADR, and instant room updates. We also connected with an independent guest messaging system, allowing guests to instantly connect with staff from their favorite messaging platform.”
Priya Rajamani, the VP of Implementations and Support for Stayntouch said, “We are thrilled to have partnered with Seacrest Oceanfront Hotel to enhance their guest experience and streamline their operations. Our commitment to innovation and customer satisfaction drives us to continually provide cutting-edge solutions that empower hotels to thrive in today's dynamic hospitality landscape. Seacrest's success story is a testament to the power of our platform, and we look forward to supporting them as they continue to grow and elevate service."
