Shiji’s Daylight PMS Selected by Kempinski Hotels to Elevate Luxury Guest Experiences

Shiji, the global leader in hospitality technology, today announced that Kempinski Hotels has selected Daylight PMS to support its luxury hospitality operations across a growing number of properties. Since 2025, Shiji’s next-generation Property Management System has been deployed across Kempinski hotels in over 4,400 rooms, helping the group enhance guest experiences, streamline operations, and support its long-term digital transformation strategy.|

As one of the world’s most prestigious luxury hotel brands, Kempinski Hotels continually invests in innovative technologies that strengthen its ability to deliver highly personalized service. Following a comprehensive evaluation process focused on scalability, security, and operational excellence, Kempinski selected Daylight PMS for its guest-centric design and ability to provide a unified view of guest preferences and stay history across multiple properties.

Built on the Shiji Platform, Daylight PMS enables centralized guest profile management, giving hotel teams real-time access to the information they need to anticipate guest needs and deliver consistent, personalized service throughout the guest journey. The cloud-native platform also provides the flexibility and performance required to support Kempinski’s continued growth across the China markets.

“Luxury hospitality is built on creating memorable experiences through exceptional service,” said Kevin King, CEO Shiji International and COO of Shiji Group. “By choosing Daylight PMS, Kempinski Hotels is investing in technology designed around the guest. Our platform empowers hotel teams with deeper guest insights, streamlined operations, and enterprise-grade security, enabling them to deliver personalized experiences at every touchpoint while supporting future growth.”

Daylight PMS was developed specifically for modern hotel groups seeking greater agility, connectivity, and operational efficiency. Its API-first architecture allows seamless integration with existing and future technologies, ensuring hotels can continuously innovate without being constrained by legacy systems. From reservations and check-in to guest services and reporting, Daylight PMS creates a connected operational environment that enhances both staff productivity and the guest experience.

“At Kempinski, we believe technology should enhance the human element of hospitality,” said Alan Chin, Managing Director for Greater China and Mongolia and General Manager of KEY International Hotels Management Co. Ltd, Kempinski Hotels. “Our guests expect highly personalized service delivered with consistency and care. Daylight PMS provides the tools and flexibility we need to better understand our guests, improve operational efficiency, and support our continued expansion. Shiji’s expertise in hospitality technology, particularly within Asia, made them a natural partner for this important initiative.”

In addition to its advanced guest management capabilities, Daylight PMS delivers robust security and privacy protections designed to meet the highest industry standards for data protection and compliance. As Kempinski continues to expand its presence in the market, the platform’s scalable architecture and continuous innovation roadmap will help ensure a consistent guest experience across its China portfolio.

For more information about Daylight PMS, visit https://www.shijigroup.com/daylight-pms

About Kempinski

Created in 1872, Kempinski Group is Europe's oldest luxury hospitality company. Kempinski's rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Today, the Kempinski Group operates 75 hotels and residences in 33 countries and has more than 25 prestigious projects currently under development around the globe. Each five-star hotel reflects the strength and success of the Kempinski brand without losing sight of its heritage; each one imbues the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts and prestigious residences. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world's largest alliance of independent hotel brands. www.kempinski.com www.ghadiscovery.com www.kempinski.com/loyalty