Stayntouch to Launch AI-Powered Guest Messaging Fully Embedded in Cloud PMS at ITB Berlin
Stayntouch Guest Messaging automates 95 percent of guest requests and saves hotels 25 hours per 100 reservations, delivering measurable efficiency and increased guest satisfaction.
Stayntouch, a global leader in cloud hotel property management systems (PMS), today announced the launch of its new AI-powered guest messaging tool. The solution will be officially unveiled at ITB Berlin and showcased in Hall 8.1 | Stand 143.
Embedded in the Stayntouch PMS, Stayntouch Guest Messaging builds on a platform that already helps hotels achieve up to 70-percent greater operational efficiency while strengthening guest engagement. It centralizes guest communication, automates routine requests, and drives incremental revenue, all from a single hub within the PMS.
The new AI-powered guest messaging tool supports every stage of the stay, empowering hotel teams to work more efficiently while delivering the fast, personalized service today’s travelers expect.
Key capabilities include:
Centralized Communication Embedded Directly Within Stayntouch PMS | Stayntouch Messaging is fully embedded in the PMS, giving staff a single inbox connected to live reservations and guest requests. Teams can handle inquiries, check-ins/outs, reservation changes, payments, and add-ons without leaving the system, creating one centralized source for all guest communication.
Enhanced Operational Efficiency Powered by AI | With AI, Stayntouch Guest Messaging automates responses and workflows that streamline routine guest inquiries, including room details, check-in instructions, housekeeping requests, invoices, and service add-ons. By minimizing manual processes and eliminating system switching, hoteliers can focus on higher-value guest interactions instead of repetitive administrative tasks.
Faster, More Convenient Guest Communication | Engage guests across SMS, WhatsApp, Booking.com, Expedia and Airbnb from one platform with real-time language translation built in. Guests can switch between AI-powered responses and live staff support for seamless service throughout the stay, and hotels can proactively connect with guests via SMS and WhatsApp during and after the stay to drive stronger engagement and loyalty.
Enhanced Revenue Opportunities from Everyday Guest Conversations | Hotels can turn conversations into revenue with automated upsell links that let guests add breakfast, parking, and other amenities directly to their reservation via chat, making every message an opportunity to drive incremental revenue.
Maximize Time Savings and Operational Impact | With Stayntouch Guest Messaging, hotels automate up to 95 percent of guest requests and inquiries, saving 15+ minutes per booking. At scale, that equates to more than 25 hours saved per 100 bookings, freeing staff to focus on high-value tasks and enhancing the overall guest experience.
We’re excited to bring Stayntouch Guest Messaging to hotels and showcase it at this year’s ITB Berlin," said Nicki Dehler, SVP of Product at Stayntouch. "By embedding AI directly into our PMS, we’re helping hotels save time, reduce labor costs, and turn every guest interaction into an opportunity for revenue and enhanced service. It gives hotel teams the tools to work smarter, delight guests, and achieve measurable business results.”
Stayntouch will showcase Stayntouch Guest Messaging at ITB Berlin, Hall 8.1 | Stand 143. Attendees are invited to book a meeting in advance to learn how Stayntouch PMS and Guest Messaging can transform their guest experience and operations.
