The Kixby Hotel Combines Modern Efficiency and Personalized Service with Stayntouch PMS

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, today announced its partnership with Kixby Hotel, a 195-room boutique property in the heart of New York City, renowned for its personalized service and thoughtful guest touches.

Kixby Hotel delivers a curated boutique experience in the center of New York City, where tech-enabled convenience meets personalized hospitality. From in-room surprises to seamless check-ins, the team creates meaningful guest moments. Kixby chose Stayntouch PMS for its intuitive design, which simplifies operations, improves communication across departments and gives staff more time to focus on authentic guest connections.

Since implementing Stayntouch PMS, Kixby has seen significant benefits, including:  

• 25-percent faster check-in and check-out times with an intuitive, streamlined interface that reduces friction at the front desk.

• 40-percent reduction in interdepartmental miscommunication by replacing radios and notes with the centralized Activity Log and Actions Tool for seamless communication.

• Hours saved each day with room assignments completed in seconds and real-time housekeeping updates, eliminating the need for manual tracking.

• Seamless integration with IDeaS G3, enabling real-time rate updates to maximize revenue. The built-in intuitive Reporting Module delivers clear, actionable insights with ease.

• Streamlined pre-arrival payments via secure links that free staff to focus on guest engagement, boosting upsell opportunities.

Anu Malhotra, General Manager at The Kixby Hotel, said "Stayntouch gives us the perfect blend of modern efficiency and boutique hospitality. Their platform empowers our team to create memorable moments, like surprising anniversary guests with champagne and handwritten notes  while keeping all the technology effortlessly behind the scenes. What truly sets Stayntouch apart is how it unites every department, turning operational simplicity into revenue opportunities through features like instant room assignments and seamless payment links. From implementation onward, their team proved to be true partners who understand that in boutique hotels, technology should enable hospitality, never overshadow it."

Priya Rajamani, SVP of Implementation and Support at Stayntouch, added: "Kixby Hotel perfectly blends personalized service with operational efficiency, and we’re proud to be part of that. With our cloud PMS, they’ve streamlined communication across their teams and enhanced the guest experience, while driving revenue growth. Our technology simplifies processes and empowers staff, ensuring that the human touch at the core of hospitality remains front and center."

About Kixby

Kixby seamlessly blends past and present with compelling design, vintage influence and local art. The 195 guest rooms and suites embody the relaxed sophistication of the New York City lifestyle, with interiors that echo their unique heritage and present-day New York touches. It’s an artfully inspired stay in Midtown filled with effortless luxuries and ease that will make you wonder how you ever stayed anywhere else.