Unlock Your Guest Experience Potential with Visual Matrix and Aavgo’s New Partnership

Visual Matrix Now Offers Virtual Front Desk Solution with Aavgo

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Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, is excited to announce its Property Management System (PMS) software is now integrated with Aavgo and its amazing digitized hotel products, including a Virtual Front Desk Complete Solution, Staff Operations Platform, and Guest Experience App.

“Aavgo is the ideal partner for us because they offer several important benefits to our hotel community. Beyond operational efficiency, their products improve a hotel’s profitability by saving them labor costs, improving staff satisfaction, and delivering a front desk experience more and more travelers want, “said Georgine Muntz.  “It’s also great working with a technology provider who shares our passion for collaboration and innovation.”

The new partnership with Aavgo means hoteliers using the Visual Matrix PMS can easily add Aavgo’s virtual front desk solution to their tech stack. It’s a freestanding kiosk that features an on-screen live agent to guide guests through every front desk procedure.

If a hotel’s front desk is busy or understaffed, guests can go directly to the kiosk for everything they need, including checking in and checking out, walk-in reservations, paying with card or cash, getting their keys (RFID and mobile), extending their stay, guest requests and questions, and more. Aavgo’s service also includes agents to answer incoming calls to a hotel, book reservations over the phone, and run night audits.

“By implementing Aavgo’s virtual front desk solution in our hotel, we have not only streamlined our operations and increased efficiency, but we have also received glowing feedback from guests who appreciate the personalized attention and seamless experience it provides. Using Aavgo is like having a personal concierge for every guest in your hotel. It’s the ultimate way to elevate their experience and leave a lasting impression,” Hiten Suraj, StayCal Hospitality President & CEO, said.

About Visual Matrix PMS

More than 3,000 properties in 30+ countries worldwide choose the Visual Matrix Hospitality Operating Platform to optimize hotel operations and serve guests from reservation to return stay. Our system includes a game-changing PMS and MOP Housekeeping and Maintenance Application. Our PMS offers powerful features and key integrations that are easy to use, like revenue management with automated rate/discount tiering a fully integrated channel manager, and a mobile app for tracking performance on the go. MOP automates routine tasks and streamlines communication to keep the front desk, housekeeping, and maintenance staff focused on guests. It also includes a built-in panic button as an Emergency Safety Device (ESD) to help keep hotel staff from harm.