Visual Matrix Partners with Prestige Hotels & Resorts in Their Transition to WorldHotels Collection, With Continued Technology Enhancements

Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, expanded the number of cloud-supported hotels on its platform by more than 80% in 2022 and expanded the industrywide adoption of its product suite, including the expansion of its solutions across Prestige Hotels & Resorts’ portfolio of 17 distinctive hotels and resorts in British Columbia. Prestige is part of the Best Western Premiere Collection of Hotels; Visual Matrix is a leading provider of property management systems and the largest provider to Best Western, with more than 1,600 Best Western properties worldwide on the Visual Matrix platform.

Many of Prestige’s properties are part of the WorldHotels Collection owned by Best Western; Visual Matrix is a leading provider of property management systems and the largest provider to Best Western, with more than 1,600 Best Western properties worldwide on the Visual Matrix platform.

"2022 was a year of unparalleled growth for Visual Matrix, as we both expanded our product suite and substantially increased the number of hotels on our cloud platform. Prestige Hotels & Resorts is a valued client, and we are thrilled they have expanded their use of our cloud platform to drive the efficient, effective management of property operations. We are deeply appreciative of their partnership," Georgine Muntz, CEO of Visual Matrix

She concluded, Our solutions are now helping hoteliers at more than 3,000 hotels representing 300,000+ rooms in North America, Europe, and Asia and we anticipate more growth in 2023 as hoteliers battle labor challenges and seek automation.

Also in 2022, Visual Matrix launched EmpowerU, a new learning tool designed directly by the company, and launched integrations with VenueLytics, among others. The company now supports more than 50 percent of its customers using fully cloud-based services. The company also integrated its Mobile Operating Platform (MOP) to ensure Visual Matrix users can easily manage housekeeping and maintenance tasks from anywhere. This integration leveraged the HTNG Express PMS protocol which will allow hoteliers to increase access to MOP and other operation tools that improve the guest experience.

"Visual Matrix is a responsive, adaptive technology partner that is capable of providing individual support to each of our properties as it meets the needs of our growing organization. They understand the support each of our one-of-a-kind properties requires and they continue to evolve their offerings to offer innovative solutions, including back-of-the-house support and guest engagement tools, allowing us to continue our growth as a market leader. We are delighted with our long-standing partnership with them," Tanya Stroinig, Chief Operating Officer at Prestige Hotels & Resorts

Visual Matrix has partnered with Prestige Hotels for nearly 20 years, and in 2021 expanded its partnership to include cloud-based services and daily rate management, to help the company navigate the challenges of a rapidly changing lodging environment.

Visual Matrix is leveraging its 2022 momentum to further expand its suite of services in 2023, including a new user interface to its system, guest texting enhancements, and more. To learn more about Visual Matrix’s new capabilities, visit visualmatrix.com.

About Prestige Hotels and Resorts

Since its beginnings more than 25 years ago, Prestige Hotels and Resorts has grown into a collection of 15 properties spread across B.C. They can now be found throughout the Okanagan and Kootenay Rockies regions, and a dream to build a luxurious oceanfront property on Vancouver Island was realized with the opening of their Sooke property in 2011. In more recent years, three properties have been acquired in Northern B.C., and the company has returned to the place where it all started, Vernon, where they've most recently purchased the Vernon Lodge and have recently completed renovations.

Prestige proudly remains B.C.'s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch continues to be at the forefront of the Prestige experience, and hard work and kindness remain pillars of the company's values.