Review of Hotel Investor Apps

7
User Friendly
Staff Accountant from 500+ room Branded Hotels in Atlanta (United States of America)
Verified
4 months ago
Products Reviewed
What do you like most?
The software is intuitive and easy to use. Doing journal entries is a breeze. It is very easy to train new hires.
What do you dislike or think could be improved?
The main thing that I would like to see improved is the credit memo system. From an accounting perspective, we are entering the data as a debit. So even though I know that I am entering a credit memo, it still looks wrong. There is also the issue that these immediately post to the P&L. And while I understand the benefit of that, people do make mistakes and I would LOVE to be able to review these before they are posted. Or even just an easy way to deleted them! I would like to see more editable items in general. For instance, you cannot change a vendor after you have entered an invoice. Because we have many vendors that have multiple remittance addresses, it is easy to choose the wrong vendor. It would be nice if we could change the vendor while the invoice is on hold instead of having to delete and re-enter.
3.5
Average
Ease of Use
5.0/5
Customer Support
3.0/5
ROI
N/A
Implementation
4.0/5
Jaime G. from Hotel Investor Apps replied
Thank you for your thoughtful and insightful review! We're glad to hear that you find the software intuitive and easy to use, especially when it comes to journal entries and onboarding new team members. Your feedback on the credit memo workflow and editability of key fields is incredibly valuable. We understand how important it is to have flexibility and control, especially in complex accounting environments, and we appreciate you highlighting these areas. Our team is actively exploring ways to enhance these functions, and your input helps guide those improvements—thank you for sharing your experience!

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