What do you like most?
Simple simple simple! The booking engine is easy to use and a booking can be made in three clicks. For a large independent property, automation in the booking processes is very important to use, and Profitroom provides this! The look is sleek, and the ways to add content are easy and updated in almost real-time. Suffice it to say that as a user with limited knowledge of platforms such as this, it was surprisingly easy to get the hang of it. The combination of the willingness of the agents to assist, how intuitive the controls are, and the immediate, obvious results in direct bookings make Profitroom without a doubt a product that we can 100% recommend! Furthermore, the reporting features offer valuable insights that help to streamline our operations and marketing efforts, making it a comprehensive tool for hotel management. Additionally, the seamless integration with various third-party applications expands its functionality, enhancing our efficiency and reach in ways that have positively impacted our bottom line. The customer interface is visually appealing and ensures that guests have a smooth and engaging booking experience, leading to higher satisfaction and increased direct bookings. The level of customization available allows us to tailor the system to perfectly fit our unique needs, giving us a competitive edge in the market. Overall, it’s a user-friendly, flexible, and effective solution that has truly made a difference for our hotel's online presence.
What do you dislike or think could be improved?
In my opinion, some of the deeper things in the extranet could be made a bit more simple to use. Certain sections require digging around to find what you're looking for. The learning curve on these advanced features can be a little steep for someone new to the system, which might discourage some from utilizing the full potential of the software. However, it does not deter from the overall quality, as the Profitroom agents are always happy to assist, providing guidance and clarification whenever needed. Additionally, more video tutorials or an enhanced help section could greatly benefit new users. Despite this, the system's overall stability, reliability, and excellent support team make it a dependable platform for hotel management.