By using RUNRR.ai we managed to improve the guest satisfaction substantially and especially the easy set up and flexibility from the company makes working with them a real pleasure. The fact that we are saving on own FTE's and still able to connect with our guests and provide them with the best information possible is a real step forward in the whole guest journey. My team managed to reply quicker and in more detail the moment the conversation was moved from AI to the team. This also makes a big difference for the guests and moreover for our guests. Worth to mention is the fact that we did not receive any single complain that the answers where AI created, which was one of my major worries from the beginning. I can truly recommend any hotel to start the process of working with RUNNR.ai in order to enhance the guest experience and maintain a proper cost control on the other hand.