Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
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RUNNR.ai
4.8 (34 REVIEWS)
HT Score
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
RUNNR.ai
Ranked 7 (out of 85) in Guest Messaging Software
Guest communication. Automated and perfected.
96% recommended by 34 hotels
RUNNR.ai has 0 reviews from United States so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of RUNNR.ai’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
RUNNR.ai substantially enhances hotel operations by automating 95% of guest inquiries, thus reducing operational costs and improving guest experiences. It allows instant, personalized communication that mimics human interaction, increasing satisfaction without guests realizing they're communicating with AI. The setup's flexibility and automation lighten workloads, enabling staff to focus on complex guest needs, directly boosting satisfaction while maintaining cost control.
What Types of Hotels RUNNR.ai is Popular For
Size
1 | X-Small (1-9 room)
5 | Small (10-49 room)
13 | Mid-Sized (50-99 room)
10 | Large (100-499 room)
3 | X-Large (500+ room)
Country
23 | Netherlands
6 | United Kingdom
3 | Belgium
1 | Croatia
1 | Germany
Type
18 | City Center Hotels
17 | Boutique Hotels
13 | Luxury Hotels
9 | Bed & Breakfast & Inns
9 | Airport/Conference Hotels
7 | Branded Hotels
6 | Limited Service & Budget Hotels
3 | Resorts
2 | Extended Stay & Serviced Apartments
2 | Hostels
1 | RV Parks & Campgrounds
1 | Vacation Rentals & Villas
Region
34 | Europe
Category
34 | Guest Messaging Software
Didn’t find what you were looking for?
What is RUNNR.ai?
Founded in 2022 | Headquarters in Utrecht (Netherlands) | 3 employees
RUNNR.ai is a virtual hotel concierge platform that enhances hotel operations by automating 95% of guest inquiries. By engaging with guests through WhatsApp and SMS from post-reservation to post-checkout, it offers instant, personalized communication that mimics human interaction. This system fits seamlessly into current business operations by integrating with existing technologies and booking platforms like Booking.com, Expedia, Airbnb, and Hostel World. It streamlines guest communication and repetitive tasks, leading to happier guests, increased operational efficiency, and additional upsell revenue while allowing staff to focus on complex guest needs.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RUNNR.ai products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RUNNR.ai Reviews Analyzed: 9
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RUNNR.ai Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RUNNR.ai
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RUNNR.ai's Provided Description:
"Runnr.ai is a virtual hotel concierge platform that proactively engages with guests on WhatsApp and SMS throughout the guest journey from post reservation to post check-out. It automates guest communication and repetitive tasks such as upsells and housekeeping requests using AI and integrations with your used technology. Runnr.ai is also integrated with the Booking.com, Expedia, Airbnb and the Hostel World inbox resulting in a unified inbox specifically for the hospitality industry. This results in happy guests, operational efficiency, and additional upsell revenues."
FAQs
RUNNR.ai doesn’t have any screenshots available
RUNNR.ai Alternatives
Not sure if RUNNR.ai is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Proactive guest messaging
Proactive guest messaging
Proactively engage with your guests from the moment they book until after checkout, ensuring a seamless and memorable guest experience.
Any question and inquiries answered automatically
Any question and inquiries answered automatically
Automate all your guest communication instantly in the language of your guest using Runnr.ai on any channel.
Automatic translations
Automatic translations
All communication is translated 2-way. Both guest + hotel can read and write in their preffered language. With Runnr.ai you easily overcome language barriers.
Process upsells easily
Process upsells easily
Upsells are automatically booked on the invoice in the PMS. Runnr.ai also proactively asks for upsells in the conversation based in the guest profile.
PMS & third party software integrations
PMS & third party software integrations
Runnr.ai integrates with your PMS to collect and enrich the guest profile, to use the CMS and book upsells on the invoice. It also integrated with housekeeping software digital keys etc to automate operational workflows.
Insight into what's happening in the conversations
Insight into what's happening in the conversations
See what is happening in your hotel, what guests are talking about and how happy your guests are. Also we give insight on how much time runnr saves you and how much you earn extra by upsells.
Unified Inbox
Unified Inbox
Runnr.ai's unified inbox brings all guest communication into one place. Manage messages from WhatsApp, SMS, Booking.com, Airbnb, Expedia, email, website chat, and even AI voice calls, all in a single view. No more switching between platforms. Automate responses, reduce workload, and deliver a seamless guest experience across every channel. 94% of guests say Runnr.ai enhances their stay.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Runnr.ai Chatbot
Hotel Chatbots
Runnr.ai automates FAQ, inquiries and anything else related in guest communicaiton
RUNNR.ai Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, RUNNR.ai is the #4 most trending product in the Guest Messaging Software category (out of 85) and the #154 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRUNNR.ai’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
RUNNR.ai Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Compare RUNNR.ai to Top Alternatives
An AI-based omni channel communication center
One single inbox to manage all your messages from guests.
Want to find out if RUNNR.ai is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Amazing product that integrates smoothly with modern hotel tech stack
COO from 75-99 room Boutique in London (United Kingdom)
Verified
3 months ago
I would highly recommend this. It integrates directly with our PMS (Mews - but they work with lots) and the moment a reservation comes in or they have checked in the guests gets a personalised whatsapp message and that becomes their personal digital concierge there to help with any query about the hotel or location and things to do. It has...
United Kingdom
United Kingdom
COO
Mid-Sized Hotel
10
Gives time back to the staff to spend with guests
Manager from 25-49 room City Center Hotel in London (United Kingdom)
Verified
3 months ago
We are keen to use AI to improve the guest experience by giving the staff more time to be with the guests and make them feel welcome and less time doing admin. We are keen to ensure that if a guest has a question they get the correct answer back and straight away. This is all now possible thanks to Runnr.ai which is an AI digital concierge...
United Kingdom
United Kingdom
Manager
Small Hotel
10
Effortless communication
Manager from 75-99 room City Center Hotel in London (United Kingdom)
Verified
3 months ago
Very easy and quick to set up, and very easy to use. So easy, that once you have built a library of content on a user-friendly page you will find that most of your requests are responded automatically within seconds. Thats what guests not only want now, but expect. We have managed to achieve a 90% automation rate already. And the way it com...
United Kingdom
United Kingdom
Manager
Mid-Sized Hotel
10
Superb Guest Communication
COO from 75-99 room Boutique in Rochdale (United Kingdom)
Verified
3 months ago
This has made such a great difference to our guest experience. There are a few different players for this and we spent a long time researching which one would be the best fit for us and i am so pleased we are working with Runnr. We went live in November and now we have rolled this out to all our hotels in our portfolio. Onboarding was incre...
United Kingdom
United Kingdom
COO
Mid-Sized Hotel
9
Bringing AI Into Our Property
General Manager from 50-74 room in Edinburgh (United Kingdom)
Verified
4 months ago
Runnr.ai has been a fantastic system for our hotel. It takes a significant amount of work away from our reception team, allowing them to spend more time focusing on what really matters—our guests. The platform is easy to set up, simple to manage, and delivers a seamless experience from the guest’s perspective.
Being integrated with WhatsAp...
United Kingdom
United Kingdom
General Manager
Mid-Sized Hotel
10
Excellent product and service
Owner from 10 to 24 room Bed & Breakfast & Inn in Haarlem (Netherlands)
Verified
6 months ago
Runnr has helped us focusing on building meaningful relationships with our guests. Their product is user friendly and their customer service is excellent.
Netherlands
Netherlands
Owner
Small Hotel
10
A Helpful and Promising Guest Communication Tool
Front desk from 500+ room Boutique in Amsterdam (Netherlands)
Verified
7 months ago
RUNNR.ai has made it much easier for us to stay in touch with our guests throughout their stay. The WhatsApp integration works seamlessly, and the automated flows help reduce workload for our front office staff while still delivering a personal and friendly experience. The dashboard is intuitive, and the team behind the product is very supp...
Netherlands
Netherlands
Front desk
X-Large Hotel
10
Enhancing Guest Communication Efficiency with Runnr.ai
General Manager from 100 to 199 room Branded Hotel in Stratford City (United Kingdom)
Verified
7 months ago
We are very pleased to utilize Runnr.ai as part of our guest communication system. The service has significantly enhanced our operational efficiency by streamlining communication processes and reducing the time spent on repetitive enquiries. As a result, our team can focus more on delivering personalized and high-quality experiences to our...
United Kingdom
United Kingdom
General Manager
Large Hotel
10
Great tool that makes guest communication effortless
Marketing from 50-74 room Boutique in Overveen (Netherlands)
Verified
7 months ago
We’ve been using Runnr.ai at Blendin and are very happy with the results. The platform is incredibly easy to use, and our guests are very satisfied with the quick and helpful responses they receive. It has also reduced the workload for our front desk team, allowing them to focus more on personal guest experiences.
The communication with th...
Netherlands
Netherlands
Marketing
Mid-Sized Hotel
10
Good contact with guests in the house
Front Office Supervisor from 100 to 199 room Boutique in Haarlem (Netherlands)
Verified
7 months ago
You stay in touch with your guests, and you can assist them before and during their stay. Runnr is also a great help with that!
Netherlands
Netherlands
Front Office Supervisor
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Runnrai is an impressive AI-powered guest communication platform that truly understands hospitality. It automates up to 95% of guest messaging through WhatsApp, SMS, and the Booking.com inbox- channels guests already use- ensuring fast, consistent, and personal responses around the clock. The multilingual virtual concierge is particularly powerful, engaging guests in their preferred language without extra setup.
Showing all answers to: "What does this product or service do well?"
Runnrai is an impressive AI-powered guest communication platform that truly understands hospitality. It automates up to 95% of guest messaging through WhatsApp, SMS, and the Booking.com inbox- channels guests already use- ensuring fast, consistent, and personal responses around the clock. The multilingual virtual concierge is particularly powerful, engaging guests in their preferred language without extra setup.
AI-driven omni-channel guest messaging across WhatsApp, SMS, Booking.com inbox, and webchat, all centralized in one inbox; automates up to 95% of guest messages. Proactive, personalized guest outreach, Revenue uplift via in-chat upsells, Workload reduction for front office
Runnr.ai is a great solution for automating guest communication. They deliver a high-quality chat, it achieves a very high automation rate. It can handle FAQs, managing in-house requests, sending mobile keys, and streamlining upsell opportunities.
Runnr ai powers guest communication, upsells, and operations — all in one smart platform.
Runnr ai sends timely, automated messages via your PMS—boosting engagement and simplifying guest communication.
Runnr.ai delivers seamless guest engagement by automating up to 95% of routine questions via WhatsApp and Booking.com inbox, freeing our team to focus on meaningful experiences, while driving upsells and real-time insights across our properties
Question:
What differentiates this product or service from the competition?
Answer:
What really sets Runnrai apart is its deep operational integration: hotels can manage all conversations from a unified inbox, trigger online check-in via WhatsApp, create tasks for different departments, and drive incremental revenue with seamless upsell prompts for upgrades or late check-out. Unlike rule-based chatbots, Runnrai’s generative AI delivers natural, human-like conversations that actually enhance the guest experience. Combined with strong analytics and proven adoption across 500+ properties, Runnr.ai stands out as one of the most complete, guest-centric AI tools on the market today.
Showing all answers to: "What differentiates this product or service from the competition?"
What really sets Runnrai apart is its deep operational integration: hotels can manage all conversations from a unified inbox, trigger online check-in via WhatsApp, create tasks for different departments, and drive incremental revenue with seamless upsell prompts for upgrades or late check-out. Unlike rule-based chatbots, Runnrai’s generative AI delivers natural, human-like conversations that actually enhance the guest experience. Combined with strong analytics and proven adoption across 500+ properties, Runnr.ai stands out as one of the most complete, guest-centric AI tools on the market today.
Optimized for messaging-led automation and operations: centralizes chats, automates multilingual replies (≈100 languages).
Explicitly supports the Booking.com inbox, plus WhatsApp, SMS, and webchat in a single inbox, ensuring all messaging channels are handled centrally by staff from one place.
Runnr.ai delivers a very high-quality conversations that leads to a high guest engagement. In addition, it can handle requests conversationally, speak any language by default and it's focused on the guest experience.
Runnr ai powers guest communication, upsells, and operations — all in one smart platform.
Runnr ai proactively promotes relevant upsells like breakfast, late check-outs, and parking directly within guest conversations. With seamless automation and PMS integration, upsells are processed instantly—generating up to €50 extra revenue per room per month while enhancing the guest experience.
They shine because it’s built just for hospitality — 95 % of guest questions auto-answered through WhatsApp or Booking.com, full PMS integration, unified inbox and automatic upsells delivering extra revenue without extra workload. Also an amazing team behind and happier guests after all because all their answers get responded so fast!
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Start by clearly defining your most frequent guest interactions; check-in info, parking, breakfast times, local tips, and let Runnr ai handle those first. The platform shines when it automates repetitive communication, freeing your team to focus on personal service where it matters most. Be sure to leverage its multilingual capabilities and WhatsApp-first approach early on, as adoption from both domestic and international guests is exceptionally high. Once you see how smoothly it handles routine questions and upsells, you’ll quickly realize it’s not just a messaging tool but a genuine revenue and efficiency driver.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Start by clearly defining your most frequent guest interactions; check-in info, parking, breakfast times, local tips, and let Runnr ai handle those first. The platform shines when it automates repetitive communication, freeing your team to focus on personal service where it matters most. Be sure to leverage its multilingual capabilities and WhatsApp-first approach early on, as adoption from both domestic and international guests is exceptionally high. Once you see how smoothly it handles routine questions and upsells, you’ll quickly realize it’s not just a messaging tool but a genuine revenue and efficiency driver.
Optimized for messaging-led automation and operations: centralizes chats, automates multilingual replies (≈100 languages)
Explicitly supports the Booking.com inbox, plus WhatsApp, SMS, and webchat in a single inbox, ensuring all messaging channels are handled centrally by staff from one place.
Emphasizes measurable adoption/impact
Define the needs of your guests. In the end, that is what really matters and also impacts the usage of the tool you implement. Focus on the right channel where to communicate and explore what you want to automate.
It is an easy solution to a lot of common and less common issues a Hotelier is encountering these days! Next to that Runnr is able to connect and integrate with multiple other sources, such as access control, to make it a seamless and streamlined solution
Make sure you define your tone, key upsell offers and multilingual workflows up front — the tech automates brilliantly, but your brand voice and regional setup will determine how well you scale and engage across markets. And by the way: this isn’t a nice-to-have anymore. Guests are already used to instant messaging and seamless digital service, so integrating this kind of solution is becoming table stakes if you want your hotel to stay future-proof
Recommended by
Sarah Waterloo
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Dann Alocada
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Global Partnerships
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Bas Braaksma
Business Development Manager
@
Salto
Pia Doris Weber
Head of Field Marketing
@
RoomPriceGenie
Sarah Waterloo
Business Development Manager BeNeLux
@
RoomPriceGenie
Dann Alocada
Sales Manager
@
Mews
Ines Santos
Global Partnerships
@
Flexipass
Bas Braaksma
Business Development Manager
@
Salto
Pia Doris Weber
Head of Field Marketing
@
RoomPriceGenie
Roberta Popia
Business Development Manager
@
WeAreKey
Kirsty Petrie
Senior Sales Manager
@
Mews
Zoltan Molnar
Sales And Business Development
@
Flexkeeping
Claudia Airo Farulla
UK&I Business Development Representative UK&I Business Development
@
Mews
Jasper Zoutman
Accountmanager
@
Hotek Hospitality Group
Raquel Santos
Sales & Partner
@
FLEXIPASS
Višnja Pucić
Strategic Partnerships Coordinator
@
Lighthouse
Višnja Pucić
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@
Lighthouse
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Support
Unverified
RUNNR.ai has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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