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RUNNR.ai
4.8 (28 REVIEWS)
HT Score
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
RUNNR.ai
Ranked 9 (out of 80) in Guest Messaging Software
Guest communication. Automated and perfected.
96% recommended by 28 hotels
RUNNR.ai has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of RUNNR.ai’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
RUNNR.ai substantially enhances hotel operations by automating 95% of guest inquiries, thus reducing operational costs and improving guest experiences. It allows instant, personalized communication that mimics human interaction, increasing satisfaction without guests realizing they're communicating with AI. The setup's flexibility and automation lighten workloads, enabling staff to focus on complex guest needs, directly boosting satisfaction while maintaining cost control.
What Types of Hotels RUNNR.ai is Popular For
Size
1 | X-Small (1-9 room)
3 | Small (10-24 room)
5 | Mid-Sized (25-74 room)
12 | Large (75-199 room)
5 | X-Large (200+ room)
Country
22 | Netherlands
3 | Belgium
1 | Croatia
1 | Germany
1 | United Kingdom
Type
14 | City Center Hotels
13 | Boutiques
11 | Luxury Hotels
8 | Bed & Breakfast & Inns
7 | Branded Hotels
6 | Airport/Conference Hotels
6 | Limited Service & Budget Hotels
3 | Resorts
2 | Extended Stay & Serviced Apartments
2 | Hostels
1 | RV Parks & Campgrounds
1 | Vacation Rentals & Villas
Region
28 | Europe
Category
28 | Guest Messaging Software
Didn’t find what you were looking for?
What is RUNNR.ai?
Founded in 2022 | Headquarters in Utrecht (Netherlands) | 3 employees
RUNNR.ai is a virtual hotel concierge platform that enhances guest engagement by automating communication and tasks through AI and integrations. By connecting with guests on WhatsApp and SMS from post-reservation to post-check-out, RUNNR.ai streamlines operations and elevates the guest experience. It handles repetitive tasks like upsells and housekeeping requests, seamlessly integrating with existing systems and platforms like booking.com and Airbnb. This unified approach is tailored for the hospitality industry, resulting in improved guest satisfaction, operational efficiency, and increased upsell revenues for businesses.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RUNNR.ai products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RUNNR.ai Reviews Analyzed: 9
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RUNNR.ai Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RUNNR.ai
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RUNNR.ai's Provided Description:
"Runnr.ai is a virtual hotel concierge platform that proactively engages with guests on WhatsApp and SMS throughout the guest journey from post reservation to post check-out. It automates guest communication and repetitive tasks such as upsells and housekeeping requests using AI and integrations with your used technology. Runnr.ai is also integrated with the booking.com and the Airbnb inbox resulting in a unified inbox specifically for the hospitality industry. This results in happy guests, operational efficiency, and additional upsell revenues."
FAQs
RUNNR.ai doesn’t have any screenshots available
RUNNR.ai Alternatives
Not sure if RUNNR.ai is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Proactive guest messaging
Proactive guest messaging
Proactively engage with your guests from the moment they book until after checkout, ensuring a seamless and memorable guest experience.
Any question and inquiries answered automatically
Any question and inquiries answered automatically
Automate all your guest communication instantly in the language of your guest using Runnr.ai on any channel.
Automatic translations
Automatic translations
All communication is translated 2-way. Both guest + hotel can read and write in their preffered language. With Runnr.ai you easily overcome language barriers.
Process upsells easily
Process upsells easily
Upsells are automatically booked on the invoice in the PMS. Runnr.ai also proactively asks for upsells in the conversation based in the guest profile.
PMS & third party software integrations
PMS & third party software integrations
Runnr.ai integrates with your PMS to collect and enrich the guest profile, to use the CMS and book upsells on the invoice. It also integrated with housekeeping software digital keys etc to automate operational workflows.
Insight into what's happening in the conversations
Insight into what's happening in the conversations
See what is happening in your hotel, what guests are talking about and how happy your guests are. Also we give insight on how much time runnr saves you and how much you earn extra by upsells.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Runnr.ai Chatbot
Hotel Chatbots
Runnr.ai automates FAQ, inquiries and anything else related in guest communicaiton
RUNNR.ai Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, RUNNR.ai is the #2 most trending product in the Guest Messaging Software category (out of 80) and the #131 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRUNNR.ai’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
RUNNR.ai Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare RUNNR.ai to Top Alternatives
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Want to find out if RUNNR.ai is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
A Helpful and Promising Guest Communication Tool
Front desk from 500+ room Boutique in Amsterdam (Netherlands)
Verified
16 days ago
RUNNR.ai has made it much easier for us to stay in touch with our guests throughout their stay. The WhatsApp integration works seamlessly, and the automated flows help reduce workload for our front office staff while still delivering a personal and friendly experience. The dashboard is intuitive, and the team behind the product is very supp...
Netherlands
Netherlands
Front desk
X-Large Hotel
10
Enhancing Guest Communication Efficiency with Runnr.ai
General Manager from 100 to 199 room Branded Hotel in Stratford City (United Kingdom)
Verified
17 days ago
We are very pleased to utilize Runnr.ai as part of our guest communication system. The service has significantly enhanced our operational efficiency by streamlining communication processes and reducing the time spent on repetitive enquiries. As a result, our team can focus more on delivering personalized and high-quality experiences to our...
United Kingdom
United Kingdom
General Manager
Large Hotel
10
Great tool that makes guest communication effortless
Marketing from 50-74 room Boutique in Overveen (Netherlands)
Verified
19 days ago
We’ve been using Runnr.ai at Blendin and are very happy with the results. The platform is incredibly easy to use, and our guests are very satisfied with the quick and helpful responses they receive. It has also reduced the workload for our front desk team, allowing them to focus more on personal guest experiences.
The communication with th...
Netherlands
Netherlands
Marketing
Mid-Sized Hotel
10
Good contact with guests in the house
Front Office Supervisor from 100 to 199 room Boutique in Haarlem (Netherlands)
Verified
23 days ago
You stay in touch with your guests, and you can assist them before and during their stay. Runnr is also a great help with that!
Netherlands
Netherlands
Front Office Supervisor
Large Hotel
10
Reduced operation cost and higher guest satisfaction
CEO from 100 to 199 room Limited Service & Budget Hotel in Berlin (Germany)
Verified
23 days ago
Runnr has significantly reduced our operational costs, automated 95% of guest inquiries, and improved the overall guest experience by providing instant and more convenient support.
Germany
Germany
CEO
Large Hotel
10
90% of our WhatsApp messages are automated
FD from 500+ room in Zuna (Netherlands)
Verified
26 days ago
Great tool that helps our team focus more on the guest. And the guest gets an answer even faster. Win-win!
Netherlands
Netherlands
FD
X-Large Hotel
9
Runnr.ai saves time and elevates our guest experience
Owner from 10 to 24 room Bed & Breakfast & Inn in Maastricht (Netherlands)
Verified
26 days ago
We love how Runnr.ai automatically handles repetitive guest questions, giving our reception team more time for personal service. It’s like having an extra team member available 24/7. It saves both our guests and staff a lot of frustration, and from a financial perspective, it’s a win too – saving time and opening up upselling opportunities.
Netherlands
Netherlands
Owner
Small Hotel
10
Great addition to our daily guest communication flow.
Owner from 100 to 199 room Bed & Breakfast & Inn in Eindhoven (Netherlands)
Verified
27 days ago
Previously, guests were dependent on staff availability, but that is now a thing of the past. With Runnr.ai, guests receive an immediate response whenever they have a question. The automated response is also delivered in a human and personal manner, so that many guests do not even realize that they are communicating with AI. It has become a...
Netherlands
Netherlands
Owner
Large Hotel
10
Runnr is great way to optimize our guest yourney and information.
Owner from 50-74 room Vacation Rentals & Villa in Gasselte (Netherlands)
Verified
27 days ago
Many questions are handled quickly and accurately by Runnr, our guests get the answers they are looking for, and we can spend our time on other guest-related activities. If the question cannot be answered automatically, we can easily step in.
Netherlands
Netherlands
Owner
Mid-Sized Hotel
10
Great benefit for an elevated guest experience
General Manager from Extended Stay & Serviced Apartment in Amsterdam (Netherlands)
Verified
27 days ago
By using RUNRR.ai we managed to improve the guest satisfaction substantially and especially the easy set up and flexibility from the company makes working with them a real pleasure. The fact that we are saving on own FTE's and still able to connect with our guests and provide them with the best information possible is a real step forward in...
Netherlands
Netherlands
General Manager
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
AI-driven omni-channel guest messaging across WhatsApp, SMS, Booking.com inbox, and webchat, all centralized in one inbox; automates up to 95% of guest messages. Proactive, personalized guest outreach, Revenue uplift via in-chat upsells, Workload reduction for front office
Showing all answers to: "What does this product or service do well?"
AI-driven omni-channel guest messaging across WhatsApp, SMS, Booking.com inbox, and webchat, all centralized in one inbox; automates up to 95% of guest messages. Proactive, personalized guest outreach, Revenue uplift via in-chat upsells, Workload reduction for front office
Runnr.ai is a great solution for automating guest communication. They deliver a high-quality chat, it achieves a very high automation rate. It can handle FAQs, managing in-house requests, sending mobile keys, and streamlining upsell opportunities.
Runnr ai powers guest communication, upsells, and operations — all in one smart platform.
Runnr ai sends timely, automated messages via your PMS—boosting engagement and simplifying guest communication.
Runnr.ai delivers seamless guest engagement by automating up to 95% of routine questions via WhatsApp and Booking.com inbox, freeing our team to focus on meaningful experiences, while driving upsells and real-time insights across our properties
Runnr dot ai makes outreach feel effortless. It takes what used to be a time-consuming, manual process and turns it into something smooth and surprisingly personal. I really appreciate how easy it is to set up, track performance, and see immediate results in engagement and response rates.
Question:
What differentiates this product or service from the competition?
Answer:
Optimized for messaging-led automation and operations: centralizes chats, automates multilingual replies (≈100 languages). Explicitly supports the Booking.com inbox, plus WhatsApp, SMS, and webchat in a single inbox, ensuring all messaging channels are handled centrally by staff from one place.
Showing all answers to: "What differentiates this product or service from the competition?"
Optimized for messaging-led automation and operations: centralizes chats, automates multilingual replies (≈100 languages).
Explicitly supports the Booking.com inbox, plus WhatsApp, SMS, and webchat in a single inbox, ensuring all messaging channels are handled centrally by staff from one place.
Runnr.ai delivers a very high-quality conversations that leads to a high guest engagement. In addition, it can handle requests conversationally, speak any language by default and it's focused on the guest experience.
Runnr ai powers guest communication, upsells, and operations — all in one smart platform.
Runnr ai proactively promotes relevant upsells like breakfast, late check-outs, and parking directly within guest conversations. With seamless automation and PMS integration, upsells are processed instantly—generating up to €50 extra revenue per room per month while enhancing the guest experience.
They shine because it’s built just for hospitality — 95 % of guest questions auto-answered through WhatsApp or Booking.com, full PMS integration, unified inbox and automatic upsells delivering extra revenue without extra workload. Also an amazing team behind and happier guests after all because all their answers get responded so fast!
So many AI tools sound generic, but Runnr dot ai manages to capture tone, intent, and context in a natural way. It feels like an extension of how I’d write myself. On top of that, their team genuinely listens to feedback and keeps improving the product, which makes a huge difference.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Optimized for messaging-led automation and operations: centralizes chats, automates multilingual replies (≈100 languages) Explicitly supports the Booking.com inbox, plus WhatsApp, SMS, and webchat in a single inbox, ensuring all messaging channels are handled centrally by staff from one place. Emphasizes measurable adoption/impact
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Optimized for messaging-led automation and operations: centralizes chats, automates multilingual replies (≈100 languages)
Explicitly supports the Booking.com inbox, plus WhatsApp, SMS, and webchat in a single inbox, ensuring all messaging channels are handled centrally by staff from one place.
Emphasizes measurable adoption/impact
Define the needs of your guests. In the end, that is what really matters and also impacts the usage of the tool you implement. Focus on the right channel where to communicate and explore what you want to automate.
It is an easy solution to a lot of common and less common issues a Hotelier is encountering these days! Next to that Runnr is able to connect and integrate with multiple other sources, such as access control, to make it a seamless and streamlined solution
Make sure you define your tone, key upsell offers and multilingual workflows up front — the tech automates brilliantly, but your brand voice and regional setup will determine how well you scale and engage across markets. And by the way: this isn’t a nice-to-have anymore. Guests are already used to instant messaging and seamless digital service, so integrating this kind of solution is becoming table stakes if you want your hotel to stay future-proof
If I could give one piece of advice to a hotelier considering Runnr dot ai, it would be: go for it, but take the time to personalize it to your property’s voice. The tool is powerful on its own, but when you add your own brand tone and guest insights, that’s when it really starts to make a difference
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Support
Unverified
RUNNR.ai has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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