Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
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Popular in Revenue Management
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Popular in Guest Experience
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
RUNNR.ai
4.8 (16 REVIEWS)
Unranked in Guest Messaging Software
Guest communication. Automated and perfected.
96% recommended by 16 hotels
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RUNNR.ai products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RUNNR.ai Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RUNNR.ai Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RUNNR.ai
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RUNNR.ai's Provided Description:
"Runnr.ai is a virtual hotel concierge platform that proactively engages with guests on WhatsApp and SMS throughout the guest journey from post reservation to post check-out. It automates guest communication and repetitive tasks such as upsells and housekeeping requests using AI and integrations with your used technology. Runnr.ai is also integrated with the booking.com inbox resulting in a unified inbox specifically for the hospitality industry. This results in happy guests, operational efficiency, and additional upsell revenues."
RUNNR.ai doesn’t have any screenshots available
RUNNR.ai Alternatives
Not sure if RUNNR.ai is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Proactive guest messaging
Any question and inquiries answered automatically
Automatic translations
Process upsells easily
PMS & third party software integrations
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Available Add-ons & Modules
Runnr.ai Chatbot
Hotel ChatbotsRecommended by
Achievements
This vendor's trending score is rising, RUNNR.ai is the #6 most trending product in the Guest Messaging Software category (out of 74) and the #217 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRUNNR.ai’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Compare RUNNR.ai to Top Alternatives
Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
An AI-based omni channel communication center
More Communication, Less Confusion
Hotelier Rating
Looking for specific info?
Less work, more satisfied guests
Marketing & Innovation from 50-74 room Boutique in The Hague (Netherlands)
Runner.ai is grate
Front desk mana from 5 to 9 room Bed & Breakfast & Inn in Amsterdam (Netherlands)
Easy product to setup and use
Directot from 75-99 room Boutique in Ghent (Belgium)
Top
Eigenaar from 100 to 199 room Bed & Breakfast & Inn in Groningen (Netherlands)
RUNNR.ai, AI at its best!
Financial Director from 25-49 room Boutique in Venlo (The Netherlands)
Increasing customer service thanks to AI Tools like Runnr
General Manager from 50-74 room Boutique in Edegem (Belgium)
Review Hotel Ter Zand
Duty manager from 75-99 room Luxury Hotel in Burgh-Haamstede (Netherlands)
RUNNR as a help tool
FOM from 200 to 499 room City Center Hotel in Rotterdam (The Netherlands)
Communicate
Business Developer from 75-99 room Boutique in Amsterdam (The Netherlands)
It helped us a lot to create an great experience with our guests.
Camp manager from 200 to 499 room Luxury Hotel in Zadar (Croatia)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
It is very user-friendly and can be understood by any type of guest. In addition to accessing your room, for example, you are also provided with all the necessary information about both the accommodation, surroundings and, for example, places of interest and good restaurants.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The personal touch makes it feel very service-oriented. You can request the information you need and you get your answer immediately sent to you. Also the combination between sending the mobile key and all the information you need as a guest makes the whole check-in process very easy and fast. This allows the guest to enjoy his/her stay and take advantage of all the services a location has to offer. Nothing is more irritating than spending a long time waiting at a reception desk for assistance and filling out a whole check-in form.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If you are looking for a solution that can reduce your workload, the combination of YourMobileKey and Runnr.ai is a great solution. The entire check-in process at the reception is no longer necessary; the guest receives his/her access via a link, and the guests are provided with all the useful guest information and can ask questions directly via Whatsapp. The tool ensures that these questions are answered immediately.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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RUNNR.ai has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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