What do you like most?
Product: Easy system to use. They provide tools to aid market positioning forecast. Their team able to inform us latest information of OTA insights and current campaigns. The Artificial Intelligence helps to perform price automation which makes our decision-making efficient and spot-on! By using such rich data points to give better recommendations, we are confident to let their auto pilot tool do most of the work in pricing our Hotel.
Customer engagement: They have their team dedicated to assist according to our needs, flexible to cater our request and making adjustment needed. Overall, we have a pleasant partnership with ZEN.
Partnership: The team is very professional and quite helpful because they are solution-oriented. They simplifies the revenue management from manual to automated, providing good support, always tries to give us prompt response.
What do you dislike or think could be improved?
Seamless connectivity of channel manager and PMS to support real-time allotments and rate changes have rooms for improvement. That's for sure.
Summary: Their system is the answer to bounce back the Covid-19 crisis. As a conclusion, with ZEN it seems like you get almost everything with a reasonable and affordable service fee. All in one system. Keep on improving, ZEN!