Why it matters:
With staff based both in Cape Town, South Africa, and in the UK, Charles Hope required a system that would be easy to use, and that would store all information related to operations, communications, upsells, and customer feedback.
Charles Hope Apartments immediately began benefitting from Duve's online-check-in, which would allow them to collect information about the guests prior to arrival, as well as e-signatures and documents. They also used Duve's guidebook to provide guests with how-to videos for operating different appliances in their serviced apartments. Lastly, they were able to grow revenues by automatically offering early check-in, late check-out and paid check-in options for guests according to Duve's smart tools that would check for availability.