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OPERATIONS
How Mercure Hotel Moa Berlin Streamlined Communications, Handovers, and Work Orders for 150 Employees with hotelkit
Moreover, the different departments communicated via phone and email which proved to be an inefficient way of communicating and in doing so, important time resources were wasted which could instead have been allocated to taking care of guests.
Save time: It took the employees of the 4-star hotel with 336 rooms a considerable amount of time to complete the tasks at hand as repair orders and handovers were written down on paper checklists.
One line of communication: Different departments communicated via phone and email, which proved to be an inefficient way of communicating.
More time for guests: Time resources were wasted with inefficient communication, which should instead be allocated to taking care of guests.
"Repair orders are now easily and quickly taken care of– about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel
"Repair orders are now easily and quickly taken care of– about half of them can be completed within two hours."
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel Mariusz Siwkowski said, about their decision: "The initial scepticism was dispelled entirely: After the 30-day trial phase, the hotel immediately became an official hotelkit client. During the initial phase, 35 employees were working with the software and today more than 150 employees are using hotelkit in their daily work routine."
169 repair orders per week are efficiently processed with hotelkit, this amounts to 24 repair orders per day.
On a daily basis, a total of 15 shift handovers take place in the reception, in service and in housekeeping, and all of them are processed with hotelkit.
The employees use hotelkit for the internal exchange of information: Every week, on average 433 commentaries to various entries are created in hotelkit.
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