hotelkit Collaboration & Service Optimization

Ranked 1 (out of 45) in Staff Collaboration Tools

Staff Collaboration Tools

Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel ro...

Ratings Snapshot

Certificate of Excellence
Read 293 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 45 in Staff Collaboration Tools

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

hotelkit has opened its internal systems to

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Most popular for
  • Resort 58 verified reviews
    97%
  • Boutique 43 verified reviews
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  • City Center 37 verified reviews
    97%
  • Branded 30 verified reviews
    94%
  • Bed & Breakfast 20 verified reviews
    97%
  • Serviced Apartment 17 verified reviews
    93%
  • Extended Stay 7 verified reviews
    93%
  • Budget 6 verified reviews
    98%
  • Airport/ conference 6 verified reviews
    93%
  • Hostel 4 verified reviews
    95%
  • Limited Service 2 verified reviews
    95%
  • Motel 1 verified reviews
    90%

hotelkit Collaboration & Service Optimization Overview

hotelkit Collaboration & Service Optimization Overview

hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single platform, and thereby reducing costs and improving the guest experience. The company continues to establish a global presence with over 2,000 customers worldwide, including properties of some of the world's most renowned bra...

About hotelkit View website

Founded in 2012 | Headquarters in Salzburg, Austria | 64 employees

hotelkit provides an interactive network for hotel staff. It has become the new, comprehensive industry solution, revolutionizing the way internal communication...

Other Products by hotelkit

Integrates with

  • Reporting & Accounting Software
  • Business Intelligence
  • Direct Booking Tools
Browse integrations (28 verified)

What customers love about hotelkit Collaboration & Service Optimization

Like 96% recommend

Front Desk Manager in München (Germany)

I like that technical deficiencies can be tracked easily and the follow up is easy. I also like that all the contacts personal information is included (email, phone, job title) for easy access

General Manager in Hamburg (Germany)

They know from experience what is important to the hospitality user. The software was created by hoteliers for hoteliers.

Director HR from Limited Service

service and support of the great team from hotelkit. the mobile function and the flexibility

Director of operations from City Center

Usability for all the staff (housekeeping, reception, marketing....) The information flow very easily between the departments In a quick view everyone knows what it's happening in the hotel It has been developed to f...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hotelkit helps our shared partner hotels to better manage guest requests, do more efficient staff handovers, and improve processes and knowledge management overall. We especially like the ease of implementation for hoteliers and their great service.

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (15)
Question:

What differentiates this product or service from the competition?

Answer:

To me, Hotelkit stands out from competition because they gear their features not only to large hotel chains, but also mid-size chains and individual hotels. They streamline operations for the entire market- and successfully so! All of our implemented partner hotels are happy!

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (15)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Of course, you should always evaluate multiple options when deciding for an operational software like hotelkit. I think what really speaks for hotelkit are the happy references that are satisfied not only by the features, but also the great service and support. We are also happy to provide referenc...

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (15)
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+ 13 recommend
Recommended by Show More (11)

Features

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing
  • Staff Collaboration
  • Asset Tracking
  • Meter Reading
  • File Library Support (images, documents and videos)
  • Work Prioritization

Want to go behind the scenes and see how hotelkit Collaboration & Service Optimization works?

Clients & references

References & testimonials

Testimonial avatar
"You can see that the creators of hotelkit have come from a hospitality background because they perfectly grasp internal hotel processes and help to simplify their customers´ daily tasks.. We are alr...
Christian Andresen CEO at the The Mandala Berlin
Testimonial avatar
“Since the launch of hotelkit we have been able to considerably improve inter-divisional processes and make them more customer-oriented. The whole team is informed about all important news and can a...
Franz-Josef Pirktl General Director at the Alpenresort Schwarz

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Switzerland
  • Spain
  • Italy
  • Netherlands
  • France
  • Portugal

293 Verified hotelkit Reviews

Likelihood to Recommend
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Sep 20, 2021

hotelkit Collaboration & Service Optimization Review: Never ever again without hotelkit

Receptionist from Boutique in Salzburg (Austria)

Recommend 10/10
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What do you like most?

- Creating repetitive tasks - Calendar reminders like birthdays of colleagues - Checklists, so I don't forget anything :-) - hotelkit Moments - Information updates in handovers

What do you dislike or think could be improved?

- the table functions in handovers could be improved - other than that, there is nothing to improve in my opinion

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 15, 2021

hotelkit Collaboration & Service Optimization Review: For any hotel cooperation, hotelkit is the perfect communication tool!

Management from Other in Salzburg (Austria)

Recommend 10/10
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What do you like most?

I can no longer imagine how to communicate with the member companies and hoteliers without hotelkit. Since we currently have more than 60 member companies in almost 20 cities in 3 different countries, eas...

What do you dislike or think could be improved?

None – we are a hotelkit customer from the very beginning and the program has constantly been evolving for the last years and new tools have been added. Customer service is also outstanding, problems ar...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Oct 25, 2019 Julia S. from hotelkit replied:
 Wow! Thank you so much for the fantastic review! 

Sep 13, 2021

hotelkit Collaboration & Service Optimization Review: revolution for internal communicaiton

owner from Boutique in Wien (Austria)

Recommend 10/10
Full blue star
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What do you like most?

completely new level of internal communication, no paper anymore - all information is accessible from everywhere

What do you dislike or think could be improved?

product is improved regularly - do not know what to add. Maybe the search for information on mobile devices could be easier to use...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 25, 2019 Julia S. from hotelkit replied:
 Thank you very much for the fantastic review! 

Sep 07, 2021

hotelkit Collaboration & Service Optimization Review: Communication has become much easier and better

n/a

Recommend 10/10
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What do you like most?

the communication within our hotels has become much easier and much better with hotelkit. As a GM I love the repair-tool, with all its statistics.

What do you dislike or think could be improved?

It is still hard to find older postings, so please improve the searching tool

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
4.5
arrow review On Nov 25, 2019 Julia S. from hotelkit replied:
 Thank you very much for the great feedback! 

Sep 06, 2021

hotelkit Collaboration & Service Optimization Review: Perfect way to reach each team member with the required informations

Assistent der Geschäftsführung from Resort in Rottach-Egern (Germany)

Recommend 10/10
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What do you like most?

Perfect way to reach each team member with the required informations and keeping all infos current

What do you dislike or think could be improved?

- further development of housekeeping tools (maybe with interfaces to PMS) - (translated) Improvement of the message function (All-read-button; remove tasks from the department from the newsfeed) (Results...

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5
arrow review On Oct 21, 2019 Julia S. from hotelkit replied:
 Thank you so much for your positive review! We're currently putting all our effort into the hotelkit... 

Sep 06, 2021

hotelkit Collaboration & Service Optimization Review: Easy to handle, very effective, high reliability.

Director of Front Office from Other in Berlin (Germany)

Recommend 10/10
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What do you like most?

Easy to handle, very effective, high reliability. Almost all internal communication at the Front Office goes via hotelkit. Handover, etc. We realised a knowledge base for the department which would not ...

What do you dislike or think could be improved?

Nothing serious. Just one small thing: We use the "Übergabe" many times throughout a day and often need to amend it by using "Formatierungsoptionen". Unfortunately this button is almost at the end of the...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 08, 2019 Julia S. from hotelkit replied:
 Thank you so much for the fantastic feedback! We'll definitely consider your improvement suggestion.... 

Pricing

Freemium (hotel can trial for free)
30 day trial

Popular hotelkit Collaboration & Service Optimization Integrations

View all (28 hotelkit Integrations)