hotelkit Collaboration & Service Optimization

Ranked 1 (out of 46) in Staff Collaboration Tools

Staff Collaboration Tools

Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel ro...

Ratings Snapshot

Certificate of Excellence
Read 363 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 46 in Staff Collaboration Tools

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resorts 53 verified reviews
    97%
  • City Center Hotels 48 verified reviews
    97%
  • Boutiques 47 verified reviews
    97%
  • Luxury Hotels 46 verified reviews
    97%
  • Branded Hotels 33 verified reviews
    92%
  • Extended Stay & Serviced Apartments 25 verified reviews
    95%
  • Bed & Breakfast & Inns 16 verified reviews
    97%
  • Limited Service & Budget Hotels 16 verified reviews
    96%
  • Airport/Conference Hotels 8 verified reviews
    94%
  • Hostels 8 verified reviews
    94%

hotelkit Collaboration & Service Optimization Overview

hotelkit Collaboration & Service Optimization Overview

hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single platform, and thereby reducing costs and improving the guest experience. The company continues to establish a global presence with over 2,000 customers worldwide, including properties of some of the world's most renowned bra...

About hotelkit View website

Founded in 2012 | Headquarters in Salzburg, Austria | 63 employees

hotelkit provides an interactive network for hotel staff. It has become the new, comprehensive industry solution, revolutionizing the way internal communication...

Other Products by hotelkit

Integrates with

  • Property Management Systems
  • Guest Messaging Software
  • Mobile Ordering & Room Service
Browse integrations (29 verified)

What customers love about hotelkit Collaboration & Service Optimization

Like 96% recommend

Front Desk Manager in München (Germany)

I like that technical deficiencies can be tracked easily and the follow up is easy. I also like that all the contacts personal information is included (email, phone, job title) for easy access

General Manager in Hamburg (Germany)

They know from experience what is important to the hospitality user. The software was created by hoteliers for hoteliers.

Director HR from City Center Hotels

service and support of the great team from hotelkit. the mobile function and the flexibility

GM from City Center Hotels

very good tool easy to use good internal communication tool to reach all employees in each division repairs option is great

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hotelkit helps our shared partner hotels to better manage guest requests, do more efficient staff handovers, and improve processes and knowledge management overall. We especially like the ease of implementation for hoteliers and their great service.

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (15)
Question:

What differentiates this product or service from the competition?

Answer:

To me, Hotelkit stands out from competition because they gear their features not only to large hotel chains, but also mid-size chains and individual hotels. They streamline operations for the entire market- and successfully so! All of our implemented partner hotels are happy!

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (15)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Of course, you should always evaluate multiple options when deciding for an operational software like hotelkit. I think what really speaks for hotelkit are the happy references that are satisfied not only by the features, but also the great service and support. We are also happy to provide referenc...

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (15)
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+ 13 recommend
Recommended by Show More (11)

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation.

4/5 features

Templates

4/5 features

Want to go behind the scenes and see how hotelkit Collaboration & Service Optimization works?

Clients & references

References & testimonials

Testimonial avatar
"You can see that the creators of hotelkit have come from a hospitality background because they perfectly grasp internal hotel processes and help to simplify their customers´ daily tasks.. We are alr...
Christian Andresen CEO at the The Mandala Berlin
Testimonial avatar
“Since the launch of hotelkit we have been able to considerably improve inter-divisional processes and make them more customer-oriented. The whole team is informed about all important news and can a...
Franz-Josef Pirktl General Director at the Alpenresort Schwarz

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Switzerland
  • Spain
  • Italy
  • Netherlands
  • France
  • United Kingdom

363 Verified hotelkit Reviews

Likelihood to Recommend
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May 19, 2022

hotelkit Collaboration & Service Optimization Review: Wellness Resort GM Review of Hotelkit

Executive Manager from Resorts in Odorheiu Secuiesc (Romania)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We can keep all our conversations in one app. It gives for our activities more clear overview and the new employees can connect in more quickly.

What do you dislike or think could be improved?

it could be improved the calendar and could be helpful if the calendar could synchronies with apple or google calendars

Customer Support
5
Ease of Use
3.5
Value for money
5
Implementation
5
arrow review On Nov 04, 2019 Julia S. from hotelkit replied:
 Thank you so much for the great review! 

May 19, 2022

hotelkit Collaboration & Service Optimization Review: German Hotel Portfolio Review of hotelkit

Manager from Extended Stay & Serviced Apartments in München (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Interaktives Intranet Wissenstool Alle MA aktiv und bundesweit bekommt man von den Kollegen mit

What do you dislike or think could be improved?

Hotelkit entwickelt sich stetig weiter und spontan fällt mir nichts ein, alle bisherigen Wünsche wurden umgesetzt

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Dec 03, 2019 Julia S. from hotelkit replied:
 Vielen, vielen Dank für die tolle Bewertung! 

May 18, 2022

hotelkit Collaboration & Service Optimization Review: Großartiges Kommunikation & Informationstool

CEO from Boutiques in Hamburg (Germany)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

Einfach zu Handhaben, gute Schnittstellenanbindung, toller support, wickelt unsere gesmate interne Kommunikation ab

What do you dislike or think could be improved?

eine allgemeine chat funktion wäre schön ohne immer eine Übergabe erstellen zu müssen.. mehr integration ins pms,

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 10, 2019 Julia S. from hotelkit replied:
 Vielen Dank für die tolle Bewertung! Wir arbeiten auf Hochtouren an den vorgeschlagenen Verbesserun... 

April 27, 2022

hotelkit Collaboration & Service Optimization Review: It is the best tool to communicate with other associates at the hotel.

Assistant Manager from Boutiques in Aachen (Germany)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It is the best tool to communicate with other associates at the hotel. I love it!

What do you dislike or think could be improved?

To fill Microsoft Outlook meetings in the calendar of Hotelkit. We have to work with different calendars and it is complicated.

Customer Support
5
Ease of Use
4.5
Value for money
4
Implementation
5
arrow review On Oct 29, 2019 Julia S. from hotelkit replied:
 Thank you so much for the positive review! 

April 27, 2022

hotelkit Collaboration & Service Optimization Review: Communication with all employees with multiple hotels

Quality Manager in Trassenheide (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
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Full blue star

What do you like most?

Communication with all employees with multiple hotels // evaluation and statistics // easy operation // quickly response of questions / problems continuous development

What do you dislike or think could be improved?

Administration manual ist nessessary

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5
arrow review On Dec 03, 2019 Julia S. from hotelkit replied:
 Thank you so much for the fantastic review! 

April 27, 2022

hotelkit Collaboration & Service Optimization Review: We love it!

General Manager from City Center Hotels in München (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Intuitive, interactive, cloud-based. Our employees love to use it. Great service, too.

What do you dislike or think could be improved?

Integration with our HR planning software would be nice to have. Also, it would be cool if the calendar could be synced with outlook...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Apr 27, 2022 Carina H. from hotelkit replied:
 Thank you very much for taking your time to evaluate us. You're a hero to us! 

Pricing

Freemium (hotel can trial for free)
30 day trial

Popular hotelkit Collaboration & Service Optimization Integrations

View all (29 hotelkit Integrations)