hotelkit Collaboration
4.7 (550 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Luca, Julia, Olga + 23 more experts recommend hotelkit
Read Recommendationshotelkit Collaboration
Ranked 1 (out of 55) in Staff Collaboration Tools
2024 Winner
Hotel Software
Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldAll in one platform to simplify everyday work, enhnace team communication, automate housekeeping, and speed up repairs. hotelkit makes hotel management effortless!
94% recommended by 575 hotels
25 Hours, Radisson Hotels, Intercontinental & 572 others
What is hotelkit?
Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
hotelkit Collaboration is a versatile hotel operations platform designed to streamline communication and enhance teamwork within hotel environments. This dynamic tool serves as a central communication hub, helping hotel staff manage, supervise, and delegate tasks with ease. Key features include real-time updates for housekeeping, digital task sheets, and clear task allocation for maintenance management. It facilitates swift responses to guest requests, boosting guest satisfaction. Additionally, hotelkit Collaboration supports shift handovers and allows staff to digitally store SOPs and operational manuals, ensuring consistency and quality across all operations. The platform's ability to integrate with PMS and external calendars further enhances its utility, making it an indispensable addition to your hotel's operational toolkit.
Capabilities
Optimized Communication
Optimized Communication
hotelkit improves communication between employees and departments within hotels, hotel groups and hotel chains. With the help of the communication tools, information can be conveyed transparently and in a targeted manner, – and made accessible to all via PC, tablet, or smartphone – regardless of location.
Improved Productivity
Improved Productivity
Rapid, reliable and detailed communication of repair orders, guest requests and work assignments of any kind. The possibility to prioritize tasks enables employees to maintain an efficient overview and always stay on top of things. Everything is done on time – boosting the productivity of the entire team.
Accelerated Workflows
Accelerated Workflows
With hotelkit, daily workflows and recurring checklists can be digitally created and automatically assigned to employees. The digital collaboration platform allows you to track work progress in realtime, resulting in seamless process documentation and a constant overview of work status.
Connected Teams
Connected Teams
hotelkit makes communication within your team possible anytime, anywhere, and with any device. Special moments occurring both inside and outside the daily work routine can be shared with the entire team across their very own social stream – enhancing cohesion and cooperation across departmental, hotel, and national levels.
Higher Quality
Higher Quality
Centralized and simplified documentation for standard procedures like HACCP, FAQs, or practical instructions for staff onboarding and SOPs: The digital handbook consolidates important information and serves as an easily maintainable and accessible knowledge depository.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
hotelkit Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, hotelkit Collaboration is the #1 most trending product in the Staff Collaboration Tools category (out of 55) and the #19 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morehotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
hotelkit Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Hotelkit Case Studies
Green Housekeeping workflow conserves energy and resources at Radisson Hotel Group
Ixelles (Belgium)
InterContinental Vienna: Opting for Digital Handovers over Spreadsheets
Vienna (Austria)
Digital walkthroughs with NFC tags at Radisson Blu Lucerne
Lucerne (Switzerland)
The successful implementation of hotelkit in 300+ hotels of Radisson Hotel Group
Ixelles (Belgium)
Radisson Hotels in the Baltics – hotelkit enables quality management across all hotels
Swinoujscie (Poland)
How Mercure Hotel Moa Berlin Streamlined Communications, Handovers, and Work Orders for 150 Employees with hotelkit
Kreisfreie Stadt Berlin (Germany)
Smooth handovers & optimized task management in the Best Western Plus Hotel Erb
Parsdorf (Germany)
How the Radisson Blu Dubai Improved Property Repair Efficiency Through Digitization
Dubai (United Arab Emirates)
24 hours time saving per week, with digital housekeeping at Radisson Hotel Bergen
Bergen (Norway)
How the InterContinental Vienna Digitized Daily Operations to Save Time and Money with hotelkit
Vienna (Austria)
hotelkit Moments at Henriette Stadthotel – a social stream for better team cohesion
Vienna (Austria)
References
"Thanks to the hotelkit Repairs tool, the time needed for the repair order process from the receipt of the repair down to the rectification of the damage has been drastically reduced."
Neeraja Anil
Assistant Maintenance Managerin @
Radisson Blu Hotel, Dubai Deira Creek
"Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel @
Mercure Hotel MOA Berlin
"hotelkit assists our employees with all processes of their daily work routine and enables everyone to share ideas. Moreover, we at the Area Support use it to implement optimized work processes and ensure quality management."
Claude Bulté
Regional Director, Radisson Hotel Group Baltics & Spain @
Radisson Hotel Group
"hotelkit has taken us out of island thinking. Now we are perfectly connected."
Chema Apostolo
Corporate Operations Director EMEA at Radisson Hotel Group @
"The communication between the housekeeping department and the front office meanwhile takes no more than 20 minutes per day."
Frank Ove Wennevik
General Manager @
Radisson Blu Royal Hotel, Bergen
"The great advantage of working with hotelkit is that it reduces the stress that arises during the working day."
Sandra Hösl
Director of rooms @
InterContinental Vienna
"Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel @
Mercure Hotel MOA Berlin
"Since the launch of hotelkit more than 3 years ago, both the intra-departmental as well as the inter-divisional communication have considerably been improved. Important infos are promptly passed on to the relevant people and, surprisingly, due to the web-based solution and the smartphone-app we often receive answers to handovers even after work or from the holiday. In particular, I can recommend the repair tool, which is enthusiastically used by our technicians. Therefore, repairs are dealt with more efficiently. All in all, I can only recommend hotelkit with all its features."
Markus Schmid
Assistant Manager @
Hotel Josefshof Am Rathaus
"We have been using the new tool in test mode for a few days. Even after the first few days, we have seen how efficiently the key task is dealt with. The submitted ideas and requirements can also be integrated very easily. Members of the cleaning staff and the housekeeping service team got to grips with the routine tasks in a very short amount of time."
Sebastian Herzog
General Manager @
Radisson Blu Hotel, Hamburg Flughafen
"In finding hotelkit, we found the solution we were looking for and, added to that, hotelkit also increased the motivation of our employees: Now, there is a lively exchange between the different hotels, ideas are being discussed, and we work on the further development of our company."
Chema Basterrechea
President - Radisson Hotel Group EMEA @
Radisson Hotel Group
Featured Customers
Popularity by Segment
Size
15 | X-Small (1-9 room)
20 | Small (10-24 room)
194 | Medium (25-74 room)
342 | Large (75-199 room)
145 | X-Large (200+ room)
Country
278 | Germany
145 | Austria
62 | Switzerland
27 | Spain
22 | Italy
16 | United Kingdom
14 | India
12 | France
10 | Norway
9 | United Arab Emirates
8 | Saudi Arabia
7 | Belgium
6 | United States of America
5 | Nigeria
4 | Zambia
4 | Netherlands
4 | Portugal
3 | Madagascar
3 | Romania
3 | Malta
3 | Australia
3 | Russian Federation
3 | Sweden
3 | Oman
2 | Indonesia
2 | South Africa
2 | Hungary
2 | Poland
2 | Tunisia
2 | Slovakia
2 | Philippines
1 | Sri Lanka
1 | Maldives
1 | Thailand
1 | Morocco
1 | Lebanon
1 | Turkey
1 | Cyprus
1 | Gabon
1 | Bangladesh
1 | Rwanda
1 | Chad
1 | Senegal
1 | Andorra
1 | Kuwait
1 | Mexico
1 | Armenia
Type
262 | City Center Hotels
237 | Boutiques
216 | Luxury Hotels
181 | Bed & Breakfast & Inns
180 | Branded Hotels
168 | Airport/Conference Hotels
167 | Resorts
102 | Limited Service & Budget Hotels
70 | Extended Stay & Serviced Apartments
39 | Hostels
22 | RV Parks & Campgrounds
9 | Vacation Rentals & Villas
7 | Casinos
5 | Motels
Region
607 | Europe
24 | Asia Pacific
22 | Middle East
21 | Africa
7 | North America
3 | Oceania
Category
550 | Staff Collaboration Tools
365 | Hotel Maintenance Software
308 | Employee Engagement Software
239 | Housekeeping Software
More Products by hotelkit
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Hotelkit for its ability to streamline communication, enhance interdepartmental coordination, and reduce paper usage, thus improving overall efficiency. The tool supports better maintenance management with clear task allocation and tracking and has a significant impact on guest service by enabling swift responses to guest requests. Housekeeping is made more efficient with live updates and digital task sheets. However, some users report connectivity issues and suggest improvements to the app's interface and notification system. Integration with other systems, like PMS and external calendars, is also a common request for further enhancement.
AI-generated from the text of customer reviews
Looking for specific info?
5
HOD's review of usage of hotelkit.
Meeting and Event Operations Manager from 200 to 499 room Branded Hotel in (Norway)
Verified
6 days ago
That it is a tool to get information to different departments and all employees that need that particular information in order to be able to execute their tasks. Easier than sending emails to each and every person that should get the relevant information in order to keep the workflow and to be able to finish tasks within certain timeframe.
Norway
Norway
Meeting and Event Operations Manager
X-Large Hotel
10
smart, simple, efficient
Operations Manager from 50-74 room City Center Hotel in Dusseldorf (Germany)
Verified
6 days ago
- very simple communication tool for sharing internal news and SOPs
- repair & maintenance tool is great to track issues and keep an overview
- calendar function also very helpful to enter special events (birthdays, fairs, etc.)
Germany
Germany
Operations Manager
Medium Hotel
10
Meeting with short lead time
M&E Consultant from 200 to 499 room City Center Hotel in Tromso (Norway)
Verified
7 days ago
To send information abut meetings confirmed within 48 hours before meeting starts. This is vary valuable to inform all staff involved
Norway
Norway
M&E Consultant
X-Large Hotel
10
GM
GM from 500+ room Boutique in Ras Al Khaimah (United Arab Emirates)
Verified
8 days ago
Collaborate - communication chat - request - streamline -efficiency - task- reporting- work order -track - ticket p-revent -maintain -asset
United Arab Emirates
United Arab Emirates
GM
X-Large Hotel
10
GM
GM from 500+ room Boutique in Ras Al Khaimah (United Arab Emirates)
Verified
8 days ago
Collaborate - communication chat - request - streamline -efficiency - task- reporting- work order -track - ticket p-revent -maintain -asset
United Arab Emirates
United Arab Emirates
GM
X-Large Hotel
10
It is very clear and good, especially when working with other departments
Front Office Night Auditor from 200 to 499 room Boutique in Köln (Germany)
Verified
8 days ago
The structure of Hotelkit is clear and easy to understand. In today's digital world, you can easily and quickly implement new things that make the workplace a bit more paperless.
Germany
Germany
Front Office Night Auditor
X-Large Hotel
10
great tool for collaboration between our employees
Direktionsassistentin from 100 to 199 room Bed & Breakfast & Inn in Viernheim (Germany)
Verified
8 days ago
The tool has improved communication between employees, including between different departments. The checklists are great, meaning fewer work steps are forgotten and are carried out more conscientiously.
Germany
Germany
Direktionsassistentin
Large Hotel
10
Best all-in-one software for hotels
Irish Mania Manager from 5 to 9 room Boutique in Geelong (Australia)
Verified
8 days ago
The things I like the most about hotelkit are the following points:- time saving- intuitive and user-friendly - simplifies the daily work - high efficiency -
Australia
Australia
Irish Mania Manager
X-Small Hotel
10
Best all-in-one software for hotels
Irish Mania Manager from 5 to 9 room Boutique in Geelong (Australia)
Verified
8 days ago
The things I like the most about hotelkit are the following points:- time saving- intuitive and user-friendly - simplifies the daily work - high efficiency -
Australia
Australia
Irish Mania Manager
X-Small Hotel
10
Communication has become much easier and better
Manager from 100 to 199 room City Center Hotel in Vienna (Austria)
Verified
8 days ago
the communication within our hotels has become much easier and much better with hotelkit. As a GM I love the repair-tool, with all its statistics.
Austria
Austria
Manager
Large Hotel
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 56
Expert Q&A and Partner Recommendations
Submit Recommendation