hotelkit Collaboration

Ranked 1 (out of 50) in Staff Collaboration Tools

Staff Collaboration Tools

Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel ro...

Ratings Snapshot

Certificate of Excellence
Read 443 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #1 out of 50 in Staff Collaboration Tools

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • City Center Hotels 97 verified reviews
    96%
  • Resorts 78 verified reviews
    97%
  • Luxury Hotels 70 verified reviews
    96%
  • Boutiques 57 verified reviews
    97%
  • Branded Hotels 55 verified reviews
    95%
  • Extended Stay & Serviced Apartments 34 verified reviews
    94%
  • Limited Service & Budget Hotels 28 verified reviews
    97%
  • Bed & Breakfast & Inns 26 verified reviews
    96%
  • Airport/Conference Hotels 14 verified reviews
    91%
  • Hostels 11 verified reviews
    95%
  • RV Parks & Campgrounds 8 verified reviews
    94%
  • Motels 3 verified reviews
    100%
  • Vacation Rentals & Villas 2 verified reviews
    100%

hotelkit Collaboration Overview

hotelkit Collaboration Overview

hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single platform, and thereby reducing costs and improving the guest experience. hotelkit Collaboration replaces internal emails, phone calls and written notes and makes communicating with the entire team much quicker and more effic...

About hotelkit View website

Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees

hotelkit is a Hotel Operations Platform that connects hotel teams, improves internal communication, and fully digitalizes and simplifies daily hotel workflows! ...

Other Products by hotelkit

Integrates with

  • Property Management Systems
  • Guest Messaging Software
  • Mobile Ordering & Room Service
Browse integrations (35 verified)

What customers love about hotelkit Collaboration

Like 96% recommend

Front Desk Manager in München (Germany)

I like that technical deficiencies can be tracked easily and the follow up is easy. I also like that all the contacts personal information is included (email, phone, job title) for easy access

General Manager in Hamburg (Germany)

They know from experience what is important to the hospitality user. The software was created by hoteliers for hoteliers.

Director HR

service and support of the great team from hotelkit. the mobile function and the flexibility

GM

very good tool easy to use good internal communication tool to reach all employees in each division repairs option is great

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

They've really managed to innovate in the task manager field, making it really easy to connect to other systems. They're a very good example of what the next generation of hotel software tools should be like in terms of ease of use and connectivity.

by Augusto Guitard (STAY) on October 03, 2022

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

From the point of view of a third party which has to integrate with them, they make this process very fast and straight forward. There is no previous catalogue synchronisation needed, which takes away a lot of the pain in a process like this.

by Augusto Guitard (STAY) on October 03, 2022

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The product is really to use, but in case you have any trouble or any doubts, make sure to contact their customer team. They are very reactive and helpful so you'll never feel like there's nobody on the other side who can help you.

by Augusto Guitard (STAY) on October 03, 2022

See more answers (16)
User avatar image User avatar image User avatar image
+ 14 recommend
Recommended by Show More (12)

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Want to go behind the scenes and see how hotelkit Collaboration works?

Clients & references

References & testimonials

Testimonial avatar
In finding hotelkit, we found the solution we were looking for and, added to that, hotelkit also increased the motivation of our employees: Now, there is a lively exchange between the different hotels...
Chema Basterrechea President - Radisson Hotel Group EMEA at the Radisson Hotel Group
Testimonial avatar
Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours.
Mariusz Siwkowski Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel at the Mercure Hotel MOA Berlin

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Switzerland
  • Spain
  • Italy
  • Netherlands
  • France
  • United Kingdom

443 Verified hotelkit Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

January 26, 2023

hotelkit Collaboration Review: The best collaboration software

general manager from Resorts in Odorheiu Secuiesc (Romania)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

This is the way how we keep organized and under control our to-do's or goal our daily tasks and internal rules and so I like but not only me, the way in which I can control who read it and who not a task ...

What do you dislike or think could be improved?

I would like to see a summery view about my completed and uncompleted tasks what I done in a day and it would be good to set goals in this to keep motivated employees to do well there job. I would like to...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jan 26, 2023 Gera B. from hotelkit replied:
 Thank you very much for taking the time to evaluate us and getting in contact with your input and su... 

December 31, 2022

hotelkit Collaboration Review: Hotelkit, a fabulous tool

QUALITY MANAGER from Other in Calp (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is a very complete tool that connects all the staff and you can see what is happening in the hotel in real time.

What do you dislike or think could be improved?

Sometimes, the number of notifications are burdering you a bit, there are people who do not know how it works yet, but that is because not everyone has the same ease with technology.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Jan 03, 2023 Carina H. from hotelkit replied:
 We are happy to hear that hotelkit helps your team stay organized. Thanks for your review and feedba... 

December 14, 2022

hotelkit Collaboration Review: Information is power!

Front Office Supervisor from City Center Hotels in (United Kingdom)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The software makes the connection between departments much faster and more efficient, resulting in a minimal problem-solving time that will keep customers happy and at a high standard. Happy client, happy...

What do you dislike or think could be improved?

I think you need to make the software more user-friendly and bring it into actuality with the Tech from today that makes everyone use a mobile phone most easily and simply.

Customer Support
4
Ease of Use
3
Value for money
4
Implementation
4
arrow review On Dec 15, 2022 Gera B. from hotelkit replied:
 Wow, we are excited to hear that we can help to keep customers happy and at a high standard. We of c... 

December 13, 2022

hotelkit Collaboration Review: Less paper with hotelkit

Reception

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- less paper - everything is registered digitally - more efficient communication as before

What do you dislike or think could be improved?

- less steps to find the ítems you need. - it would be easier if you could write it down straight away instead of searching.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 12, 2022

hotelkit Collaboration Review: Great communication possibilities

Manager from Bed & Breakfast & Inns in Garching bei München (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great communication possibilities, working great, easy to handle, it is easy for all our areas

What do you dislike or think could be improved?

sometimes, the program take our sheets directly to the archiv and we have to search it

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5
arrow review On Nov 20, 2019 Julia S. from hotelkit replied:
 Thank you so much for the fantastic review! 

December 12, 2022

hotelkit Collaboration Review: TOP TOP easy to use accepted by useres flexibility according to company pr

GM from City Center Hotels in München (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

relevant easy to use accepted by useres flexibility according to company processes

What do you dislike or think could be improved?

connectivity to PMS connectivity to Marketing Data Base launch of Housekeeping tool

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2019 Julia S. from hotelkit replied:
 Wow - thank you so much for the amazing review! We're already working on your suggested improvements... 

Pricing

Freemium (hotel can trial for free)
30 day trial

Popular hotelkit Collaboration Integrations

View all (35 hotelkit Integrations)