hotelkit Collaboration
4.8 (478 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Tilmann, Vlad, Erik + 14 more experts recommend hotelkit
Read Recommendationshotelkit Collaboration
4.8 (478 REVIEWS)
Ranked 1 (out of 52) in Staff Collaboration Tools
2023 Winner
Hotel Software
Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldDesigned to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.
95% recommended by 481 hotels
25 Hours, Radisson Hotels, Intercontinental & 478 others
Ratings Summary
4.8
Excellent
478 reviews
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, hotelkit Collaboration is the #1 most trending product in the Staff Collaboration Tools category (out of 52) and the #70 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morehotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About hotelkit Collaboration
Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single platform, and thereby reducing costs and improving the guest experience. hotelkit Collaboration replaces internal emails, phone calls and written notes and makes communicating with the entire team much quicker and more efficient. It enables cross-departmental collaboration as well as the transparent exchange of information on one centralized platform which can be accessed from anywhere in the hotel via PC, tablet and smartphone. The outcome? Smooth and improved cooperation within your hotel.
Capabilities
Optimized Communication
Optimized Communication
hotelkit improves communication between employees and departments within hotels, hotel groups and hotel chains. With the help of the communication tools, information can be conveyed transparently and in a targeted manner, – and made accessible to all via PC, tablet, or smartphone – regardless of location.
Improved Productivity
Improved Productivity
Rapid, reliable and detailed communication of repair orders, guest requests and work assignments of any kind. The possibility to prioritize tasks enables employees to maintain an efficient overview and always stay on top of things. Everything is done on time – boosting the productivity of the entire team.
Accelerated Workflows
Accelerated Workflows
With hotelkit, daily workflows and recurring checklists can be digitally created and automatically assigned to employees. The digital collaboration platform allows you to track work progress in realtime, resulting in seamless process documentation and a constant overview of work status.
Connected Teams
Connected Teams
hotelkit makes communication within your team possible anytime, anywhere, and with any device. Special moments occurring both inside and outside the daily work routine can be shared with the entire team across their very own social stream – enhancing cohesion and cooperation across departmental, hotel, and national levels.
Higher Quality
Higher Quality
Centralized and simplified documentation for standard procedures like HACCP, FAQs, or practical instructions for staff onboarding and SOPs: The digital handbook consolidates important information and serves as an easily maintainable and accessible knowledge depository.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
Radisson Hotels in the Baltics – hotelkit enables quality management across all hotels
Świnoujście (Poland)
How Mercure Hotel Moa Berlin Streamlined Communications, Handovers, and Work Orders for 150 Employees with hotelkit
Kreisfreie Stadt Berlin (Germany)
Smooth handovers & optimized task management in the Best Western Plus Hotel Erb
Ebersberg (Germany)
How the Radisson Blu Dubai Improved Property Repair Efficiency Through Digitization
Dubai (United Arab Emirates)
24 hours time saving per week, with digital housekeeping at Radisson Hotel Bergen
(Norway)
How the InterContinental Vienna Digitized Daily Operations to Save Time and Money with hotelkit
Wien (Österreich)
hotelkit Moments at Henriette Stadthotel – a social stream for better team cohesion
Wien (Austria)
References
"Thanks to the hotelkit Repairs tool, the time needed for the repair order process from the receipt of the repair down to the rectification of the damage has been drastically reduced."
Neeraja Anil
Assistant Maintenance Managerin @
Radisson Blu Hotel, Dubai Deira Creek
"Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel @
Mercure Hotel MOA Berlin
"hotelkit assists our employees with all processes of their daily work routine and enables everyone to share ideas. Moreover, we at the Area Support use it to implement optimized work processes and ensure quality management."
Claude Bulté
Regional Director, Radisson Hotel Group Baltics & Spain @
Radisson Hotel Group
"hotelkit has taken us out of island thinking. Now we are perfectly connected."
Chema Apostolo
Corporate Operations Director EMEA at Radisson Hotel Group @
"The communication between the housekeeping department and the front office meanwhile takes no more than 20 minutes per day."
Frank Ove Wennevik
General Manager @
Radisson Blu Royal Hotel, Bergen
"The great advantage of working with hotelkit is that it reduces the stress that arises during the working day."
Sandra Hösl
Director of rooms @
InterContinental Vienna
"Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel @
Mercure Hotel MOA Berlin
"Since the launch of hotelkit more than 3 years ago, both the intra-departmental as well as the inter-divisional communication have considerably been improved. Important infos are promptly passed on to the relevant people and, surprisingly, due to the web-based solution and the smartphone-app we often receive answers to handovers even after work or from the holiday. In particular, I can recommend the repair tool, which is enthusiastically used by our technicians. Therefore, repairs are dealt with more efficiently. All in all, I can only recommend hotelkit with all its features."
Markus Schmid
Assistant Manager @
Hotel Josefshof am Rathaus
"We have been using the new tool in test mode for a few days. Even after the first few days, we have seen how efficiently the key task is dealt with. The submitted ideas and requirements can also be integrated very easily. Members of the cleaning staff and the housekeeping service team got to grips with the routine tasks in a very short amount of time."
Sebastian Herzog
General Manager @
Radisson Blu Hotel, Hamburg Flughafen
"In finding hotelkit, we found the solution we were looking for and, added to that, hotelkit also increased the motivation of our employees: Now, there is a lively exchange between the different hotels, ideas are being discussed, and we work on the further development of our company."
Chema Basterrechea
President - Radisson Hotel Group EMEA @
Radisson Hotel Group
Featured Customers
Popularity by Segment
Size
245 | Large (75-199 room)
138 | Medium (25-74 room)
118 | X-Large (200+ room)
19 | Small (10-24 room)
2 | X-Small (1-9 room)
Type
136 | City Center Hotels
117 | Luxury Hotels
99 | Resorts
96 | Branded Hotels
72 | Boutiques
52 | Bed & Breakfast & Inns
43 | Extended Stay & Serviced Apartments
33 | Limited Service & Budget Hotels
21 | Hostels
20 | Airport/Conference Hotels
18 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
4 | Motels
Region
543 | Europe
23 | Middle East
21 | Africa
8 | Asia Pacific
2 | North America
2 | Oceania
1 | Central America
Category
478 | Staff Collaboration Tools
301 | Hotel Maintenance Software
276 | Employee Engagement Software
204 | Housekeeping Software
More Products by hotelkit
478
Reviews
17
Expert Recommendations
Hotelier Rating
10
Information is power!
front office superviser from 200 to 499 room City Center Hotel in (United Kingdom)
Verified
7 days ago
10
The ideal support in hotel operations
HR Managerin from 50-74 room Bed & Breakfast & Inn in Velburg (Germany)
Verified
8 days ago
10
Perfect allround tool
Assistenz der Geschäftsführung from 10 to 24 room Bed & Breakfast & Inn in Salzburg (Austria)
Verified
11 days ago
10
Geat tool, decreased loss of information
Head of reservation department from 100 to 199 room City Center Hotel in Lübeck (Germany)
Verified
13 days ago
8
Enthusiastic
Hotelfachfrau from in Kreisfreie Stadt München (Germany)
Verified
13 days ago
10
Cloud-based software as HotelKit is perhaps one of theleading changes within the hotel industry over the past decade. Through offering hotel owners safe and reliable means of running their property, the cloud presents a huge opportunity compared to the older on-premise systems.
IT manager from 100 to 199 room Bed & Breakfast & Inn in Kigali (Rwanda)
Verified
13 days ago
10
Hotelkit brings a new level of communication to the team
Personalleitung from 50-74 room in Lübbenau/Spreewald (Germany)
Verified
13 days ago
10
Best hotel network tool
from 100 to 199 room Resort in Kreuth (Germany)
Verified
13 days ago
10
Surprisingly simple
CBDO from 75-99 room Airport/Conference Hotel in Wildeshausen (Germany)
Verified
19 days ago
10
Unique experience. Sourced it through the internet and found the perfect solution.
Head of Sales & Marketing from 10 to 24 room in Mülheim an der Ruhr (Germany)
Verified
19 days ago
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Newsfeed
hotelkit
10 months ago
Radisson Hotels in the Baltics – hotelkit enables quality management across all hotels
hotelkit
10 months ago
How Mercure Hotel Moa Berlin Streamlined Communications, Handovers, and Work Orders for 150 Employees with hotelkit
hotelkit
10 months ago
Smooth handovers & optimized task management in the Best Western Plus Hotel Erb
hotelkit
1 year ago
How the Radisson Blu Dubai Improved Property Repair Efficiency Through Digitization
hotelkit
1 year ago
24 hours time saving per week, with digital housekeeping at Radisson Hotel Bergen
hotelkit
2 years ago
Mission Possible – Digitized Housekeeping with PMS Interfaces
hotelkit
3 years ago
hotelkit Clears the Shelves at the 2020 HotelTechAwards, Winning Best Hotel Software Provider in Four Categories
hotelkit
3 years ago
How the InterContinental Vienna Digitized Daily Operations to Save Time and Money with hotelkit
hotelkit
3 years ago
Hotelkit Reaches 1,000 Clients Globally
hotelkit
4 years ago
hotelkit Moments at Henriette Stadthotel – a social stream for better team cohesion
Integrations
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Support
Verified Support
hotelkit has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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