hotelkit Collaboration & Service Optimization

Ranked 1 (out of 44) in Staff Collaboration Tools

Staff Collaboration Tools

Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel ro...

Ratings Snapshot

Certificate of Excellence
Read 306 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 44 in Staff Collaboration Tools

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

hotelkit has opened its internal systems to

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Most popular for
  • Resort 63 verified reviews
    97%
  • City Center 43 verified reviews
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  • Boutique 42 verified reviews
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  • Branded 31 verified reviews
    94%
  • Serviced Apartment 18 verified reviews
    93%
  • Bed & Breakfast 13 verified reviews
    96%
  • Limited Service 9 verified reviews
    98%
  • Extended Stay 8 verified reviews
    94%
  • Airport/ conference 7 verified reviews
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  • Budget 6 verified reviews
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  • Hostel 4 verified reviews
    95%
  • Motel 1 verified reviews
    90%

hotelkit Collaboration & Service Optimization Overview

hotelkit Collaboration & Service Optimization Overview

hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single platform, and thereby reducing costs and improving the guest experience. The company continues to establish a global presence with over 2,000 customers worldwide, including properties of some of the world's most renowned bra...

About hotelkit View website

Founded in 2012 | Headquarters in Salzburg, Austria | 64 employees

hotelkit provides an interactive network for hotel staff. It has become the new, comprehensive industry solution, revolutionizing the way internal communication...

Other Products by hotelkit

Integrates with

  • Reporting & Accounting Software
  • Business Intelligence
  • Direct Booking Tools
Browse integrations (30 verified)

What customers love about hotelkit Collaboration & Service Optimization

Like 96% recommend

Front Desk Manager in München (Germany)

I like that technical deficiencies can be tracked easily and the follow up is easy. I also like that all the contacts personal information is included (email, phone, job title) for easy access

General Manager in Hamburg (Germany)

They know from experience what is important to the hospitality user. The software was created by hoteliers for hoteliers.

Director HR from Limited Service

service and support of the great team from hotelkit. the mobile function and the flexibility

Director of operations from City Center

Usability for all the staff (housekeeping, reception, marketing....) The information flow very easily between the departments In a quick view everyone knows what it's happening in the hotel It has been developed to f...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hotelkit helps our shared partner hotels to better manage guest requests, do more efficient staff handovers, and improve processes and knowledge management overall. We especially like the ease of implementation for hoteliers and their great service.

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (15)
Question:

What differentiates this product or service from the competition?

Answer:

To me, Hotelkit stands out from competition because they gear their features not only to large hotel chains, but also mid-size chains and individual hotels. They streamline operations for the entire market- and successfully so! All of our implemented partner hotels are happy!

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (15)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Of course, you should always evaluate multiple options when deciding for an operational software like hotelkit. I think what really speaks for hotelkit are the happy references that are satisfied not only by the features, but also the great service and support. We are also happy to provide referenc...

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (15)
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+ 13 recommend
Recommended by Show More (11)

Features

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing
  • Staff Collaboration
  • Asset Tracking
  • Meter Reading
  • File Library Support (images, documents and videos)
  • Work Prioritization

Want to go behind the scenes and see how hotelkit Collaboration & Service Optimization works?

Clients & references

References & testimonials

Testimonial avatar
"You can see that the creators of hotelkit have come from a hospitality background because they perfectly grasp internal hotel processes and help to simplify their customers´ daily tasks.. We are alr...
Christian Andresen CEO at the The Mandala Berlin
Testimonial avatar
“Since the launch of hotelkit we have been able to considerably improve inter-divisional processes and make them more customer-oriented. The whole team is informed about all important news and can a...
Franz-Josef Pirktl General Director at the Alpenresort Schwarz

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Switzerland
  • Spain
  • Italy
  • Netherlands
  • France
  • Romania

306 Verified hotelkit Reviews

Likelihood to Recommend
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October 20, 2021

hotelkit Collaboration & Service Optimization Review: Straightforward

Maintenance Supervisor from Serviced Apartment in Leipzig (Germany)

Recommend 9/10
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What do you like most?

- Clear and uncomplicated structure of the system. - Runs quickly and reliably on all devices and regardless of platform. - A giant step towards the "paperless office".

What do you dislike or think could be improved?

- Integration in Outlook. So you don't have to work in two systems. - You cannot save new repair types or locations in the app. Especially if a location or type is not precisely stored, this function ...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

October 19, 2021

hotelkit Collaboration & Service Optimization Review: State of the art communication for our Team

General Manager from Boutique in Bad Belzig (Germany)

Recommend 10/10
Full blue star
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What do you like most?

Great tool that has brought us a long way forward in our cooperation throughout the hotel. We don't want to be without hotel kits anymore

What do you dislike or think could be improved?

The clarity can still be improved. Especially when you are a member of many groups, you receive so many messages that it is difficult to keep track of them. Likewise with the tasks.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4

October 13, 2021

hotelkit Collaboration & Service Optimization Review: Game changer

General Manager from Other in Funchal (Portugal)

Recommend 9/10
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What do you like most?

- We changed the way we used to work, loosing paper and becoming more efficient; - We feel we became much more efficient and organised; - It should be valued the professionalism of all the Hotelkit ...

What do you dislike or think could be improved?

- A possible integration with the PMS's in the hotels and, as well, with CRM systems, which could further improve efficiency.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 08, 2021

hotelkit Collaboration & Service Optimization Review: Hotelkit is a very flexible tool and it is hard to imagine today without it

Inhaber from Resort in Bergen (Germany)

Recommend 10/10
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What do you like most?

As a general source of information, it is perfect. During the Corona period there was a lot of organizational work, with Hotel Kit we were able to implement everything great

What do you dislike or think could be improved?

Hiding old messages Partly the search function New employees should have to do / read tasks before continuing (security issues)

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

October 07, 2021

hotelkit Collaboration & Service Optimization Review: The best collaboration software

general manager from Resort in Odorheiu Secuiesc (Romania)

Recommend 10/10
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What do you like most?

This is the way how we keep organized and under control our to-do's or goal our daily tasks and internal rules and so I like but not only me, the way in which I can control who read it and who not a task ...

What do you dislike or think could be improved?

I would like to see a summery view about my completed and uncompleted tasks what I done in a day and it would be good to set goals in this to keep motivated employees to do well there job. I would like to...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 06, 2021

hotelkit Collaboration & Service Optimization Review: Simple & easy communication between all team members

Reservation Agent from Bed & Breakfast in Bremen (Germany)

Recommend 10/10
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What do you like most?

simple & easy communication between all team members very easy handling secure nice display & design

What do you dislike or think could be improved?

I don't know exactly what could be improved, because it is very easy to use and containts everything, we need for the communication. I have nothing to complain :-)

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Dec 03, 2019 Julia S. from hotelkit replied:
 Wow - thank you so much for the fantastic review! 

Pricing

Freemium (hotel can trial for free)
30 day trial

Popular hotelkit Collaboration & Service Optimization Integrations

View all (30 hotelkit Integrations)