hotelkit Collaboration

Ranked 1 (out of 49) in Staff Collaboration Tools

Staff Collaboration Tools

Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel ro...

Ratings Snapshot

Certificate of Excellence
Read 382 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 49 in Staff Collaboration Tools

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • City Center Hotels 75 verified reviews
    97%
  • Resorts 70 verified reviews
    97%
  • Boutiques 51 verified reviews
    97%
  • Luxury Hotels 50 verified reviews
    97%
  • Branded Hotels 39 verified reviews
    94%
  • Extended Stay & Serviced Apartments 29 verified reviews
    93%
  • Limited Service & Budget Hotels 25 verified reviews
    97%
  • Bed & Breakfast & Inns 22 verified reviews
    95%
  • Airport/Conference Hotels 10 verified reviews
    94%
  • Hostels 8 verified reviews
    94%
  • RV Parks & Campgrounds 5 verified reviews
    96%

hotelkit Collaboration Overview

hotelkit Collaboration Overview

hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single platform, and thereby reducing costs and improving the guest experience. hotelkit Collaboration replaces internal emails, phone calls and written notes and makes communicating with the entire team much quicker and more effic...

About hotelkit View website

Founded in 2012 | Headquarters in Salzburg, Austria | 63 employees

hotelkit is a Hotel Operations Platform that connects hotel teams, improves internal communication, and fully digitalizes and simplifies daily hotel workflows! ...

Other Products by hotelkit

Integrates with

  • Property Management Systems
  • Guest Messaging Software
  • Mobile Ordering & Room Service
Browse integrations (30 verified)

What customers love about hotelkit Collaboration

Like 96% recommend

Front Desk Manager in München (Germany)

I like that technical deficiencies can be tracked easily and the follow up is easy. I also like that all the contacts personal information is included (email, phone, job title) for easy access

General Manager in Hamburg (Germany)

They know from experience what is important to the hospitality user. The software was created by hoteliers for hoteliers.

Director HR

service and support of the great team from hotelkit. the mobile function and the flexibility

GM

very good tool easy to use good internal communication tool to reach all employees in each division repairs option is great

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

They've really managed to innovate in the task manager field, making it really easy to connect to other systems. They're a very good example of what the next generation of hotel software tools should be like in terms of ease of use and connectivity.

by Augusto Guitard (STAY) on October 03, 2022

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

From the point of view of a third party which has to integrate with them, they make this process very fast and straight forward. There is no previous catalogue synchronisation needed, which takes away a lot of the pain in a process like this.

by Augusto Guitard (STAY) on October 03, 2022

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The product is really to use, but in case you have any trouble or any doubts, make sure to contact their customer team. They are very reactive and helpful so you'll never feel like there's nobody on the other side who can help you.

by Augusto Guitard (STAY) on October 03, 2022

See more answers (16)
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+ 14 recommend
Recommended by Show More (12)

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Want to go behind the scenes and see how hotelkit Collaboration works?

Clients & references

References & testimonials

Testimonial avatar
In finding hotelkit, we found the solution we were looking for and, added to that, hotelkit also increased the motivation of our employees: Now, there is a lively exchange between the different hotels...
Chema Basterrechea President - Radisson Hotel Group EMEA at the Radisson Hotel Group
Testimonial avatar
Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours.
Mariusz Siwkowski Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel at the Mercure Hotel MOA Berlin

Featured partners

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Case studies

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hotelkit doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Switzerland
  • Spain
  • Italy
  • Netherlands
  • France
  • United Kingdom

382 Verified hotelkit Reviews

Likelihood to Recommend
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October 06, 2022

hotelkit Collaboration Review: Hotelkit brings a new level of communication to the team

Personalleitung from Other in Lübbenau/Spreewald (Germany)

Recommend 10/10
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What do you like most?

Hotelkit enables everyone to communicate well with one another. Above all, information is distributed more reliably to everyone. Hotelkit has a high level of acceptance among our employees because it is i...

What do you dislike or think could be improved?

A connection to the time recording (with us via Gastromatic) would be great. When starting work, the employee would only have to log in to one place in order to find out all the relevant information and t...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 05, 2022

hotelkit Collaboration Review: Basically a very valuable tool for quality assurance and internal comms

Leitung Administration from Branded Hotels in Basel (Switzerland)

Recommend 8/10
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Empty blue star

What do you like most?

Manual and filing system Checklist templates and process templates Fast internal communication with everyone. Employees, regardless of hierarchy and role. Especially valuable in crisis mode. Fast, active ...

What do you dislike or think could be improved?

Search function - what has been done (especially with the tasks) should be done quickly

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a

October 04, 2022

hotelkit Collaboration Review: Unimaginable without it

Managing Director from Boutiques in Lenzen (Elbe) (Germany)

Recommend 10/10
Full blue star
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What do you like most?

I have been working with Hotelkit for about 4 years now and it has really become an integral part of everyday business life and enables us to work largely paperless. Top support.

What do you dislike or think could be improved?

Except for a few bugs in the app, there is nothing to improve and if there is, I can contact support at any time.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Oct 04, 2022 Gera B. from hotelkit replied:
 It is great to hear that you find our support top. Thanks for sharing! 

September 29, 2022

hotelkit Collaboration Review: Great communication Tool

Project Manager from Boutiques in Wangen im Allgäu (Germany)

Recommend 10/10
Full blue star
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What do you like most?

Easy to followup on projects but also on daily todos Great calendar option. also very good check list tool for daily tasks

What do you dislike or think could be improved?

more interactive tools for hand over reports. also being able to coment on single topics in a general hand over

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Sep 29, 2022 Gera B. from hotelkit replied:
 Thanks for sharing your feedback with us! 

September 28, 2022

hotelkit Collaboration Review: Fast and easy

Operations Manager from Extended Stay & Serviced Apartments in Berlin (Germany)

Recommend 9/10
Full blue star
Full blue star
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Half blue star

What do you like most?

That you have access to it at all times and that it is very easy to use. Fast communication is definitely the biggest advantage

What do you dislike or think could be improved?

Creation of lists / roomplans could still be improved. It wouldn't be bad for the caretaker to have things done.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Sep 28, 2022 Gera B. from hotelkit replied:
 We are happy to hear that we can help with a fast communication within your hotel and we appreciate ... 

September 28, 2022

hotelkit Collaboration Review: Hotelkit - fast communication without being on site

Receptionist from City Center Hotels in Bad Ischl (Austria)

Recommend 10/10
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What do you like most?

Hotelkit gives you the opportunity to be in contact with all employees without having to meet at work. It has many features that help to manage proper communication: e.g. managing tasks with deadlines, ...

What do you dislike or think could be improved?

Everything is TOP! However, the calendar function could be improved a bit, perhaps also that this does not take up the full screen, but rather "small" like a desk calendar it could be designed. Then you h...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
arrow review On Sep 28, 2022 Gera B. from hotelkit replied:
 Thank you for taking the time to support us with your review. You made a significant contribution to... 

Pricing

Freemium (hotel can trial for free)
30 day trial

Popular hotelkit Collaboration Integrations

View all (30 hotelkit Integrations)