eviivo Suite™ PMS

4.7 (164 REVIEWS)

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88 out of 100
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eviivo Suite™ PMS

4.7 (164 REVIEWS)

Ranked 11 (out of 315) in Property Management Systems

Your Favorite All-In-One Property Management Platform

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Bell avatar Bell - AI powered product analyst

I analyzed all of eviivo’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Eviivo's seamless integration with major booking channels, effectively preventing double bookings and optimizing occupancy. It enhances revenue through dynamic rate management and centralized reservation features, saving time and costs by automatically synchronizing bookings. Eviivo's effortless onboarding and accessibility enable staff to manage reservations efficiently, improving guest experiences. However, users noted issues like limited customization and inconsistent support response, which Eviivo must address for a more comprehensive service.

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Hotel zum Landsberger Hof, Brambles of Inveraray & 356 others

Read their reviews

Support

Foundational

Hoteliers often highlight the customer support for eviivo's Property Management System, eviivo Suite™ PMS, as generally positive but with notable areas for improvement. Many users appreciate the accessibility via chat, phone, and email, noting that support issues are often resolved promptly with friendly and knowledgeable staff like Kader, Sam, and Miguel. Despite this, some users report a lack of personalization, with support sometimes reverting to standardized responses that don't always address specific customer issues. Users have suggested that expanding support hours, particularly for weekends, would be beneficial. Others have suggested improvements in proactiveness and follow-through from support staff, as feedback can sometimes be slow or insufficient, leaving customers feeling neglected. Overall, while the support team is often praised for their dedication and helpfulness, there is room for enhancing personalization and the coverage of support availability.

Guest House Proprietor

5.6833030640506 months ago

Verified

... I've now been able to adjust my rates which was long overdue and also clarified an important issue. All done with so much patience. ...

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Guest House Proprietor

5.6833030644855 months ago

Verified

... I've now been able to adjust my rates which was long overdue and also clarified an important issue. All done with so much patience. ...

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Guest House Proprietor

5.6833030646927 months ago

Verified

... So long as they keep answering the phone Im very happy. Im so happy with Eviivo system and help I receive. ...

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Owner

3.4252385487082 months ago

Verified

... Online changes to booking times/dates -Kader helped ...

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Owner

3.4252385488616 months ago

Verified

... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...

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Owner

3.4252385489983 months ago

Verified

... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...

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Owner

3.4252385491331 months ago

Verified

... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...

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Owner

3.4252385492634 months ago

Verified

... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...

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Owner

3.4252385493974 months ago

Verified

... Online changes to booking times/dates -Kader helped ...

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CFO

5.4897546785738 months ago

Verified

... This sytem is great for our front desk people to be able to manage rooms. We also appreciate the integration with Quick Books and sales tax, etc. When assistance is needed, they are very quick to ...

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Owner

4.1349159690416 months ago

Verified

... I received help with my log-in, in a friendly and helpful way. I can now see all my properties on one manageable page. ...

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Owner

4.1349159691842 months ago

Verified

... I received help with my log-in, in a friendly and helpful way. I can now see all my properties on one manageable page. ...

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Owner

3.4252385499574 months ago

Verified

... Cannot suggest anything but chat line and follow up on the phone was really helpful. Video illustration not that helpful. ...

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Owner

4.1349159694724 months ago

Verified

... Sam was extremely helpful and went to a lot of trouble to explain a problem we were having the the eviivo system. ...

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Owner

4.1349159697088 months ago

Verified

... Sam was extremely helpful and went to a lot of trouble to explain a problem we were having the the eviivo system. ...

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Owner

4.1349159699302 months ago

Verified

... Sometimes it is good to talk to someone and get personal help rather than watching a video or reading to sort a problem out. There should be more people like Sam to help as he was amazing. ...

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Owner

4.1349159701482 months ago

Verified

... Sometimes it is good to talk to someone and get personal help rather than watching a video or reading to sort a problem out. There should be more people like Sam to help as he was amazing. ...

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B and B Owner

4.1026579058404 months ago

Verified

... Whenever I have a tech or support issue I need help with, I know it will always get rresolved quickly by a friendly team mmember. Whilst I was discussing a booking on the phone today I became cut ...

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B and B Owner

4.1026579059924 months ago

Verified

... Great support ...

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B and B Owner

4.102657906129 months ago

Verified

... Whenever I have a tech or support issue I need help with, I know it will always get rresolved quickly by a friendly team mmember. Whilst I was discussing a booking on the phone today I became cut ...

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B and B Owner

4.1026579063209 months ago

Verified

... Whenever I have a tech or support issue I need help with, I know it will always get rresolved quickly by a friendly team mmember. Whilst I was discussing a booking on the phone today I became cut off, probably because of my poor phone signal but I promptly received a call back to continue with my query. I then received a follow up call from Sam, (who it's always lovely ...

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B and B Owner

4.1026579064845 months ago

Verified

... It would be great if the opening hours were longer, as on occasions I have needed some help with a booking but the office has been closed. But I guess you can't all work ridiculous hours like us B ...

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B and B Owner

4.1026579066312 months ago

Verified

... It would be great if the opening hours were longer, as on occasions I have needed some help with a booking but the office has been closed. But I guess you can't all work ridiculous hours like us B ...

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Inhaber

3.4252385519396 months ago

Verified

... I am enthusiastic about the support and the help with setting up the software and connecting to the portals. The software leaves nothing to be desired and is very easy to use. ...

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Inhaber

3.4252385520695 months ago

Verified

... Excellent software with excellent support ...

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Owner

2.8445933909043 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Owner

2.8445933910323 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Owner

2.8445933911574 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Owner

2.8445933912963 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Proprietário

13.263948230147 months ago

Verified

... What I like most is the support service that Eviivo provides, feeling protected, feeling that I have someone close to me to resolve any issue I may have. The Diary is execellent, it shows in the ...

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Owner

11.973625649642 months ago

Verified

... Eviivo Team Helping Solve Issues Promptly and Professionally ...

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Owner

11.973625649767 months ago

Verified

... Eviivo Team Helping Solve Issues Promptly and Professionally ...

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Owner

11.97362564998 months ago

Verified

... Eviivo Team Helping Solve Issues Promptly and Professionally ...

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Owner

11.973625650213 months ago

Verified

... I've always had great experiences with Eviivo's customer service being very helpful and want to highlight three people in particular. Grace and Crystal (and others working unnamed under an "accountservices" email) recently helped me solve an onboarding issue that was pretty tricky, but assured me we would get it solved and they were correct, being there every step of the way. They were very professional during the entirety of the process and the communication was wonderful ...

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Owner

11.973625650428 months ago

Verified

... I've always had great experiences with Eviivo's customer service being very helpful and want to highlight three people in particular. Grace and Crystal (and others working unnamed under an ...

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Owner

11.973625650639 months ago

Verified

... Eviivo Team Helping Solve Issues Promptly and Professionally ...

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responsable conciergerie

11.296206295961 months ago

Verified

... Sorin is a very professional and attentive person. Thank you for your professionalism Sorin ...

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assistante

10.876851457413 months ago

Verified

... Sorin's availability, his attentiveness, his professionalism, the reservation schedule, the system, the schedule, the schedule, the schedule ...

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assistante

10.876851457592 months ago

Verified

... Sorin's availability, his attentiveness, his professionalism, the reservation schedule, the system, the schedule, the schedule, the schedule ...

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assistante

10.876851457809 months ago

Verified

... Sorin's availability, his attentiveness, his professionalism, the reservation schedule, the system, the schedule, the schedule, the schedule ...

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propriétaire

10.715561135372 months ago

Verified

... Advice from the technical service. Mohamed is always available to help me. Evivo is very powerful and easy to use software. It saves us time. ...

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propriétaire

10.715561135516 months ago

Verified

... Advice from the technical service. Mohamed is always available to help me. Evivo is very powerful and easy to use software. It saves us time. ...

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propriétaire

10.715561135651 months ago

Verified

... Have a price reduction. Have an active page on social networks. I thank technical support. thank you for everything ...

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Manager

9.4252385551381 months ago

Verified

... Thanks to Joseph for the speed and the implementation of the “luxury goods” insert on the website ...

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Manager

9.4252385552696 months ago

Verified

... Joseph has nothing to improve in his communication, it's perfect! On the other hand, it would be necessary to IMPROVE the ACCOUNTING SYSTEM of the software (Like the one offered by your competitor ...

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Manager

9.4252385554021 months ago

Verified

... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...

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Manager

9.4252385555414 months ago

Verified

... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...

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Manager

9.425238555672 months ago

Verified

... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...

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Manager

9.4252385557997 months ago

Verified

... Joseph has nothing to improve in his communication, it's perfect! On the other hand, it would be necessary to IMPROVE the ACCOUNTING SYSTEM of the software (Like the one offered by your competitor ...

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Manager

9.4252385559289 months ago

Verified

... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...

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GERANT

7.3284643625075 months ago

Verified

... Working with the eviivo suite means working with a reliable and efficient tool and also ensuring the guarantee of being supported on a daily basis by competent staff and a responsive technical team. ...

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Gérant

7.0703998465737 months ago

Verified

... Management of billing per villa, different connections to OTAs. We thank Katia for her professional, quality and continuous support. Managers are just as available and provide real customer follow-up ...

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Gérant

7.0703998468052 months ago

Verified

... Complete, professional system with perfect support ...

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MANAGER

6.1349159760622 months ago

Verified

... The interface is simple to use, the telephone speakers are efficient in answering all the questions we may have as users. ...

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Receptionist

5.68330307305 months ago

Verified

... EVIIVO HELPS ME TO MANAGE THE RESERVATIONS ...

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Receptionist

5.6833030732038 months ago

Verified

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Receptionist

5.683303073343 months ago

Verified

... I Like the APP of EVIIVO because is very fast and easy to use with the mobile thanks to the help of Emanuel, Clea and Miguel, Who are very kind person, available to replay at my several requestes. ...

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Receptionist

5.683303073473 months ago