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eviivo Suite™ PMS
4.7 (164 REVIEWS)
Ranked 11 (out of 315) in Property Management Systems
Your Favorite All-In-One Property Management Platform
96% recommended by 358 hotels
Hotel zum Landsberger Hof, Brambles of Inveraray & 356 others
Bell - AI powered product analyst
I analyzed all of eviivo’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Eviivo's seamless integration with major booking channels, effectively preventing double bookings and optimizing occupancy. It enhances revenue through dynamic rate management and centralized reservation features, saving time and costs by automatically synchronizing bookings. Eviivo's effortless onboarding and accessibility enable staff to manage reservations efficiently, improving guest experiences. However, users noted issues like limited customization and inconsistent support response, which Eviivo must address for a more comprehensive service.
Hotel zum Landsberger Hof, Brambles of Inveraray & 356 others
Read their reviewsSupport
Foundational
Hoteliers often highlight the customer support for eviivo's Property Management System, eviivo Suite™ PMS, as generally positive but with notable areas for improvement. Many users appreciate the accessibility via chat, phone, and email, noting that support issues are often resolved promptly with friendly and knowledgeable staff like Kader, Sam, and Miguel. Despite this, some users report a lack of personalization, with support sometimes reverting to standardized responses that don't always address specific customer issues. Users have suggested that expanding support hours, particularly for weekends, would be beneficial. Others have suggested improvements in proactiveness and follow-through from support staff, as feedback can sometimes be slow or insufficient, leaving customers feeling neglected. Overall, while the support team is often praised for their dedication and helpfulness, there is room for enhancing personalization and the coverage of support availability.
Guest House Proprietor
5.6833030640506 months ago
Verified
... I've now been able to adjust my rates which was long overdue and also clarified an important issue. All done with so much patience. ...
See full reviewGuest House Proprietor
5.6833030644855 months ago
Verified
... I've now been able to adjust my rates which was long overdue and also clarified an important issue. All done with so much patience. ...
See full reviewGuest House Proprietor
5.6833030646927 months ago
Verified
... So long as they keep answering the phone Im very happy. Im so happy with Eviivo system and help I receive. ...
See full reviewOwner
3.4252385487082 months ago
Verified
... Online changes to booking times/dates -Kader helped ...
See full reviewOwner
3.4252385488616 months ago
Verified
... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...
See full reviewOwner
3.4252385489983 months ago
Verified
... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...
See full reviewOwner
3.4252385491331 months ago
Verified
... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...
See full reviewOwner
3.4252385492634 months ago
Verified
... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...
See full reviewOwner
3.4252385493974 months ago
Verified
... Online changes to booking times/dates -Kader helped ...
See full reviewCFO
5.4897546785738 months ago
Verified
... This sytem is great for our front desk people to be able to manage rooms. We also appreciate the integration with Quick Books and sales tax, etc. When assistance is needed, they are very quick to ...
See full reviewOwner
4.1349159690416 months ago
Verified
... I received help with my log-in, in a friendly and helpful way. I can now see all my properties on one manageable page. ...
See full reviewOwner
4.1349159691842 months ago
Verified
... I received help with my log-in, in a friendly and helpful way. I can now see all my properties on one manageable page. ...
See full reviewOwner
3.4252385499574 months ago
Verified
... Cannot suggest anything but chat line and follow up on the phone was really helpful. Video illustration not that helpful. ...
See full reviewOwner
4.1349159694724 months ago
Verified
... Sam was extremely helpful and went to a lot of trouble to explain a problem we were having the the eviivo system. ...
See full reviewOwner
4.1349159697088 months ago
Verified
... Sam was extremely helpful and went to a lot of trouble to explain a problem we were having the the eviivo system. ...
See full reviewOwner
4.1349159699302 months ago
Verified
... Sometimes it is good to talk to someone and get personal help rather than watching a video or reading to sort a problem out. There should be more people like Sam to help as he was amazing. ...
See full reviewOwner
4.1349159701482 months ago
Verified
... Sometimes it is good to talk to someone and get personal help rather than watching a video or reading to sort a problem out. There should be more people like Sam to help as he was amazing. ...
See full reviewB and B Owner
4.1026579058404 months ago
Verified
... Whenever I have a tech or support issue I need help with, I know it will always get rresolved quickly by a friendly team mmember. Whilst I was discussing a booking on the phone today I became cut ...
See full reviewB and B Owner
4.102657906129 months ago
Verified
... Whenever I have a tech or support issue I need help with, I know it will always get rresolved quickly by a friendly team mmember. Whilst I was discussing a booking on the phone today I became cut ...
See full reviewB and B Owner
4.1026579063209 months ago
Verified
... Whenever I have a tech or support issue I need help with, I know it will always get rresolved quickly by a friendly team mmember. Whilst I was discussing a booking on the phone today I became cut off, probably because of my poor phone signal but I promptly received a call back to continue with my query. I then received a follow up call from Sam, (who it's always lovely ...
See full reviewB and B Owner
4.1026579064845 months ago
Verified
... It would be great if the opening hours were longer, as on occasions I have needed some help with a booking but the office has been closed. But I guess you can't all work ridiculous hours like us B ...
See full reviewB and B Owner
4.1026579066312 months ago
Verified
... It would be great if the opening hours were longer, as on occasions I have needed some help with a booking but the office has been closed. But I guess you can't all work ridiculous hours like us B ...
See full reviewInhaber
3.4252385519396 months ago
Verified
... I am enthusiastic about the support and the help with setting up the software and connecting to the portals. The software leaves nothing to be desired and is very easy to use. ...
See full reviewInhaber
3.4252385520695 months ago
Verified
... Excellent software with excellent support ...
See full reviewOwner
2.8445933909043 months ago
Verified
... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...
See full reviewOwner
2.8445933910323 months ago
Verified
... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...
See full reviewOwner
2.8445933911574 months ago
Verified
... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...
See full reviewOwner
2.8445933912963 months ago
Verified
... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...
See full reviewProprietário
13.263948230147 months ago
Verified
... What I like most is the support service that Eviivo provides, feeling protected, feeling that I have someone close to me to resolve any issue I may have. The Diary is execellent, it shows in the ...
See full reviewOwner
11.973625649642 months ago
Verified
... Eviivo Team Helping Solve Issues Promptly and Professionally ...
See full reviewOwner
11.973625649767 months ago
Verified
... Eviivo Team Helping Solve Issues Promptly and Professionally ...
See full reviewOwner
11.97362564998 months ago
Verified
... Eviivo Team Helping Solve Issues Promptly and Professionally ...
See full reviewOwner
11.973625650213 months ago
Verified
... I've always had great experiences with Eviivo's customer service being very helpful and want to highlight three people in particular. Grace and Crystal (and others working unnamed under an "accountservices" email) recently helped me solve an onboarding issue that was pretty tricky, but assured me we would get it solved and they were correct, being there every step of the way. They were very professional during the entirety of the process and the communication was wonderful ...
See full reviewOwner
11.973625650428 months ago
Verified
... I've always had great experiences with Eviivo's customer service being very helpful and want to highlight three people in particular. Grace and Crystal (and others working unnamed under an ...
See full reviewOwner
11.973625650639 months ago
Verified
... Eviivo Team Helping Solve Issues Promptly and Professionally ...
See full reviewresponsable conciergerie
11.296206295961 months ago
Verified
... Sorin is a very professional and attentive person. Thank you for your professionalism Sorin ...
See full reviewassistante
10.876851457413 months ago
Verified
... Sorin's availability, his attentiveness, his professionalism, the reservation schedule, the system, the schedule, the schedule, the schedule ...
See full reviewassistante
10.876851457592 months ago
Verified
... Sorin's availability, his attentiveness, his professionalism, the reservation schedule, the system, the schedule, the schedule, the schedule ...
See full reviewassistante
10.876851457809 months ago
Verified
... Sorin's availability, his attentiveness, his professionalism, the reservation schedule, the system, the schedule, the schedule, the schedule ...
See full reviewpropriétaire
10.715561135372 months ago
Verified
... Advice from the technical service. Mohamed is always available to help me. Evivo is very powerful and easy to use software. It saves us time. ...
See full reviewpropriétaire
10.715561135516 months ago
Verified
... Advice from the technical service. Mohamed is always available to help me. Evivo is very powerful and easy to use software. It saves us time. ...
See full reviewpropriétaire
10.715561135651 months ago
Verified
... Have a price reduction. Have an active page on social networks. I thank technical support. thank you for everything ...
See full reviewManager
9.4252385551381 months ago
Verified
... Thanks to Joseph for the speed and the implementation of the “luxury goods” insert on the website ...
See full reviewManager
9.4252385552696 months ago
Verified
... Joseph has nothing to improve in his communication, it's perfect! On the other hand, it would be necessary to IMPROVE the ACCOUNTING SYSTEM of the software (Like the one offered by your competitor ...
See full reviewManager
9.4252385554021 months ago
Verified
... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...
See full reviewManager
9.4252385555414 months ago
Verified
... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...
See full reviewManager
9.425238555672 months ago
Verified
... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...
See full reviewManager
9.4252385557997 months ago
Verified
... Joseph has nothing to improve in his communication, it's perfect! On the other hand, it would be necessary to IMPROVE the ACCOUNTING SYSTEM of the software (Like the one offered by your competitor ...
See full reviewManager
9.4252385559289 months ago
Verified
... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...
See full reviewGERANT
7.3284643625075 months ago
Verified
... Working with the eviivo suite means working with a reliable and efficient tool and also ensuring the guarantee of being supported on a daily basis by competent staff and a responsive technical team. ...
See full reviewGérant
7.0703998465737 months ago
Verified
... Management of billing per villa, different connections to OTAs. We thank Katia for her professional, quality and continuous support. Managers are just as available and provide real customer follow-up ...
See full reviewGérant
7.0703998468052 months ago
Verified
... Complete, professional system with perfect support ...
See full reviewMANAGER
6.1349159760622 months ago
Verified
... The interface is simple to use, the telephone speakers are efficient in answering all the questions we may have as users. ...
See full reviewReceptionist
5.68330307305 months ago
Verified
... EVIIVO HELPS ME TO MANAGE THE RESERVATIONS ...
See full reviewReceptionist
5.683303073343 months ago
Verified
... I Like the APP of EVIIVO because is very fast and easy to use with the mobile thanks to the help of Emanuel, Clea and Miguel, Who are very kind person, available to replay at my several requestes. ...
See full reviewReceptionist
5.683303073473 months ago