eviivo Suite™ PMS

4.7 (164 REVIEWS)

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88 out of 100
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eviivo Suite™ PMS

4.7 (164 REVIEWS)

Ranked 10 (out of 316) in Property Management Systems

Your Favorite All-In-One Property Management Platform

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Bell avatar Bell - AI powered product analyst

I analyzed all of eviivo’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Eviivo's seamless integration with major booking channels, effectively preventing double bookings and optimizing occupancy. It enhances revenue through dynamic rate management and centralized reservation features, saving time and costs by automatically synchronizing bookings. Eviivo's effortless onboarding and accessibility enable staff to manage reservations efficiently, improving guest experiences. However, users noted issues like limited customization and inconsistent support response, which Eviivo must address for a more comprehensive service.

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Hotel zum Landsberger Hof, Brambles of Inveraray & 354 others

Read their reviews

Support

Foundational

Hoteliers often highlight the customer support for eviivo's Property Management System, eviivo Suite™ PMS, as generally positive but with notable areas for improvement. Many users appreciate the accessibility via chat, phone, and email, noting that support issues are often resolved promptly with friendly and knowledgeable staff like Kader, Sam, and Miguel. Despite this, some users report a lack of personalization, with support sometimes reverting to standardized responses that don't always address specific customer issues. Users have suggested that expanding support hours, particularly for weekends, would be beneficial. Others have suggested improvements in proactiveness and follow-through from support staff, as feedback can sometimes be slow or insufficient, leaving customers feeling neglected. Overall, while the support team is often praised for their dedication and helpfulness, there is room for enhancing personalization and the coverage of support availability.

Guest House Proprietor

5 months ago

Verified

... I've now been able to adjust my rates which was long overdue and also clarified an important issue. All done with so much patience. ...

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Guest House Proprietor

5 months ago

Verified

... I've now been able to adjust my rates which was long overdue and also clarified an important issue. All done with so much patience. ...

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Guest House Proprietor

5 months ago

Verified

... So long as they keep answering the phone Im very happy. Im so happy with Eviivo system and help I receive. ...

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Owner

3 months ago

Verified

... Online changes to booking times/dates -Kader helped ...

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Owner

3 months ago

Verified

... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...

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Owner

3 months ago

Verified

... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...

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Owner

3 months ago

Verified

... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...

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Owner

3 months ago

Verified

... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...

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Owner

3 months ago

Verified

... Online changes to booking times/dates -Kader helped ...

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CFO

5 months ago

Verified

... This sytem is great for our front desk people to be able to manage rooms. We also appreciate the integration with Quick Books and sales tax, etc. When assistance is needed, they are very quick to ...

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Owner

3 months ago

Verified

... I received help with my log-in, in a friendly and helpful way. I can now see all my properties on one manageable page. ...

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Owner

3 months ago

Verified

... I received help with my log-in, in a friendly and helpful way. I can now see all my properties on one manageable page. ...

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Owner

3 months ago

Verified

... Cannot suggest anything but chat line and follow up on the phone was really helpful. Video illustration not that helpful. ...

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Owner

3 months ago

Verified

... Sam was extremely helpful and went to a lot of trouble to explain a problem we were having the the eviivo system. ...

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Owner

3 months ago

Verified

... Sam was extremely helpful and went to a lot of trouble to explain a problem we were having the the eviivo system. ...

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Owner

3 months ago

Verified

... Sometimes it is good to talk to someone and get personal help rather than watching a video or reading to sort a problem out. There should be more people like Sam to help as he was amazing. ...

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Owner

3 months ago

Verified

... Sometimes it is good to talk to someone and get personal help rather than watching a video or reading to sort a problem out. There should be more people like Sam to help as he was amazing. ...

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B and B Owner

3 months ago

Verified

... Whenever I have a tech or support issue I need help with, I know it will always get rresolved quickly by a friendly team mmember. Whilst I was discussing a booking on the phone today I became cut ...

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B and B Owner

3 months ago

Verified

... Great support ...

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B and B Owner

3 months ago

Verified

... Whenever I have a tech or support issue I need help with, I know it will always get rresolved quickly by a friendly team mmember. Whilst I was discussing a booking on the phone today I became cut ...

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B and B Owner

3 months ago

Verified

... Whenever I have a tech or support issue I need help with, I know it will always get rresolved quickly by a friendly team mmember. Whilst I was discussing a booking on the phone today I became cut off, probably because of my poor phone signal but I promptly received a call back to continue with my query. I then received a follow up call from Sam, (who it's always lovely ...

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B and B Owner

3 months ago

Verified

... It would be great if the opening hours were longer, as on occasions I have needed some help with a booking but the office has been closed. But I guess you can't all work ridiculous hours like us B ...

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B and B Owner

3 months ago

Verified

... It would be great if the opening hours were longer, as on occasions I have needed some help with a booking but the office has been closed. But I guess you can't all work ridiculous hours like us B ...

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Inhaber

3 months ago

Verified

... I am enthusiastic about the support and the help with setting up the software and connecting to the portals. The software leaves nothing to be desired and is very easy to use. ...

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Inhaber

3 months ago

Verified

... Excellent software with excellent support ...

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Owner

2 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Owner

2 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Owner

2 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Owner

2 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Proprietário

12 months ago

Verified

... What I like most is the support service that Eviivo provides, feeling protected, feeling that I have someone close to me to resolve any issue I may have. The Diary is execellent, it shows in the ...

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Owner

11 months ago

Verified

... Eviivo Team Helping Solve Issues Promptly and Professionally ...

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Owner

11 months ago

Verified

... Eviivo Team Helping Solve Issues Promptly and Professionally ...

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Owner

11 months ago

Verified

... Eviivo Team Helping Solve Issues Promptly and Professionally ...

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Owner

11 months ago

Verified

... I've always had great experiences with Eviivo's customer service being very helpful and want to highlight three people in particular. Grace and Crystal (and others working unnamed under an "accountservices" email) recently helped me solve an onboarding issue that was pretty tricky, but assured me we would get it solved and they were correct, being there every step of the way. They were very professional during the entirety of the process and the communication was wonderful ...

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Owner

11 months ago

Verified

... I've always had great experiences with Eviivo's customer service being very helpful and want to highlight three people in particular. Grace and Crystal (and others working unnamed under an ...

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Owner

11 months ago

Verified

... Eviivo Team Helping Solve Issues Promptly and Professionally ...

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responsable conciergerie

10 months ago

Verified

... Sorin is a very professional and attentive person. Thank you for your professionalism Sorin ...

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assistante

10 months ago

Verified

... Sorin's availability, his attentiveness, his professionalism, the reservation schedule, the system, the schedule, the schedule, the schedule ...

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assistante

10 months ago

Verified

... Sorin's availability, his attentiveness, his professionalism, the reservation schedule, the system, the schedule, the schedule, the schedule ...

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assistante

10 months ago

Verified

... Sorin's availability, his attentiveness, his professionalism, the reservation schedule, the system, the schedule, the schedule, the schedule ...

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propriétaire

10 months ago

Verified

... Advice from the technical service. Mohamed is always available to help me. Evivo is very powerful and easy to use software. It saves us time. ...

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propriétaire

10 months ago

Verified

... Advice from the technical service. Mohamed is always available to help me. Evivo is very powerful and easy to use software. It saves us time. ...

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propriétaire

10 months ago

Verified

... Have a price reduction. Have an active page on social networks. I thank technical support. thank you for everything ...

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Manager

9 months ago

Verified

... Thanks to Joseph for the speed and the implementation of the “luxury goods” insert on the website ...

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Manager

9 months ago

Verified

... Joseph has nothing to improve in his communication, it's perfect! On the other hand, it would be necessary to IMPROVE the ACCOUNTING SYSTEM of the software (Like the one offered by your competitor ...

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Manager

9 months ago

Verified

... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...

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Manager

9 months ago

Verified

... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...

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Manager

9 months ago

Verified

... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...

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Manager

9 months ago

Verified

... Joseph has nothing to improve in his communication, it's perfect! On the other hand, it would be necessary to IMPROVE the ACCOUNTING SYSTEM of the software (Like the one offered by your competitor ...

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Manager

9 months ago

Verified

... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...

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GERANT

6 months ago

Verified

... Working with the eviivo suite means working with a reliable and efficient tool and also ensuring the guarantee of being supported on a daily basis by competent staff and a responsive technical team. ...

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Gérant

6 months ago

Verified

... Management of billing per villa, different connections to OTAs. We thank Katia for her professional, quality and continuous support. Managers are just as available and provide real customer follow-up ...

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Gérant

6 months ago

Verified

... Complete, professional system with perfect support ...

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MANAGER

5 months ago

Verified

... The interface is simple to use, the telephone speakers are efficient in answering all the questions we may have as users. ...

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Receptionist

5 months ago

Verified

... EVIIVO HELPS ME TO MANAGE THE RESERVATIONS ...

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Receptionist

5 months ago

Verified

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Receptionist

5 months ago

Verified

... I Like the APP of EVIIVO because is very fast and easy to use with the mobile thanks to the help of Emanuel, Clea and Miguel, Who are very kind person, available to replay at my several requestes. ...

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Receptionist

5 months ago

Verified

... EVIIVO HELPS ME TO MANAGE THE RESERVATIONS ...

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Receptionist

5 months ago

Verified

... I Like the APP of EVIIVO because is very fast and easy to use with the mobile thanks to the help of Emanuel, Clea and Miguel, Who are very kind person, available to replay at my several requestes. ...

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Property Manager

5 months ago

Verified

... Bad product, very difficult management to make it worse. Results almost 0. HORRIBLE ...

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Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a ...

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Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a ...

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Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a reservation was allowed to be cancelled at any time, and the client cancelled a few hours before leaving and the money was not seen... days to synchronize with each provider and headaches ...

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Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a reservation was allowed to be cancelled at any time, and the client cancelled a few hours before leaving and the money was not seen... days to synchronize with each provider and headaches due to ID and secret issues... they send you 4-5 invoices ...

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Property Manager

5 months ago

Verified

... Bad product, very difficult management to make it worse. Results almost 0. HORRIBLE ...

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Property Manager

5 months ago

Verified

... There is almost nothing positive about the change. They sold me a better overall management than Smoobu, and there were overbookings (which made me stop being able to be (still not recovered in 8 months) the superhost status, which meant a lot of financial losses. They changed ...

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Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a reservation was allowed to be cancelled at any time, and the client cancelled a few hours before leaving and the money was not seen... days to synchronize with each provider and headaches due to ID and secret issues... they send ...

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Director (Property Management Company)

4 months ago

Verified

... The ease, versatility and overall capability of Eviivo. There really isn’t much is cannot do; it’s been very very well designed, and the app in particular allowing designated access to owners and ...

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Director (Property Management Company)

4 months ago

Verified

... The ease, versatility and overall capability of Eviivo. There really isn’t much is cannot do; it’s been very very well designed, and the app in particular allowing designated access to owners and ...

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Manager

4 months ago

Verified

... A very good channel manager to manage my vacation rental properties, very useful and constantly improving. Good explanatory videos to learn how to use it and diligent telephone support. I especially ...

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Manager

4 months ago

Verified

... A very good channel manager to manage my vacation rental properties, very useful and constantly improving. Good explanatory videos to learn how to use it and diligent telephone support. I especially highlight the attention ...

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Manager

4 months ago

Verified

... A very good channel manager to manage my vacation rental properties, very useful and constantly improving. Good explanatory videos to learn how to use it and diligent telephone support. I especially highlight the attention of Miguel, who is on the other end of the phone to help you with any problem ...

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Manager

4 months ago

Verified

... A very good channel manager to manage my vacation rental properties, very useful and constantly improving. Good explanatory videos to learn how to use it and diligent telephone support. I especially ...

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Manager

4 months ago

Verified

... A very good channel manager to manage my vacation rental properties, very useful and constantly improving. Good explanatory videos to learn how to use it and diligent telephone support. I especially highlight the attention of Miguel, who is on the other end of the phone to help ...

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Propriétaire

3 months ago

Verified

... Eviivo continually adapts to market developments, the needs of professionals, the demands of employees, accountants, etc. Eviivo provides excellent visibility across different sites. Very easily ...

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Propriétaire

3 months ago

Verified

... Eviivo continually adapts to market developments, the needs of professionals, the demands of employees, accountants, etc. Eviivo provides excellent visibility across different sites. Very easily reachable by chat and telephone, support ...

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Owner

3 months ago

Verified

... Ability to control my bookings directly from my phone with the eviivo Suite app. Always on the go tending to daily operations and putting out fires, eviivo allows me to cater to my guests. Daily ...

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owner

3 months ago

Verified

... The customer service is outstanding. I never have to wait when I have an issue. My problems are always resolved. ...

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Propietario

3 months ago

Verified

... I like the customer care from Mr. Miguel and especially the visibility they offer on different channels, always ready to solve problems. ...

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Hotelmanager

2 months ago

Verified

... The user interface is intuitive and user-friendly, which makes the onboarding process much easier. I particularly appreciate the extensive features that are specifically tailored to the needs of the hospitality industry. The reservation management works smoothly and helps me to always keep track of our rooms, so that there has never been an overbooking. Another highlight is the customer service. If you have any questions or problems, you get quick ...

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Owner

2 months ago

Verified

... Partnering with eviivo gives me peace of mind. We know our reservations are in order, organized and accurate. Eviivo allows us to easily communicate with customers and easily provide guests with all the important details about their reservation from payment information to check ...

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Owner

2 months ago

Verified

... Partnering with eviivo gives me peace of mind. We know our reservations are in order, organized and accurate. Eviivo allows us to easily communicate with customers and easily provide guests with all the important details about their reservation from payment information to check ...

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Owner

2 months ago

Verified

... We appreciate the great customer service we receive when we reach out to eviivo to trouble shoot issues. One thing that would be great is to have a yearly personal check in from an eviivo ...

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Owner

2 months ago

Verified

... This family-run green resort modernizes its operations and grows direct sales by 20% with eviivo ...

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GM

2 months ago

Verified

... How Eviivo Suite has driven this boutique hotel's efficiency, visibility and expansion ...

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Owner

2 months ago

Verified

... Sometimes it is difficult to chat online to an agent which results in my ringing them up to get the answer i need. ...

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Owner

2 months ago

Verified

... Sometimes it is difficult to chat online to an agent which results in my ringing them up to get the answer i need. ...

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Owner

2 months ago

Verified

... Excellent, efficient service- We are very satisfied ...

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Coach en hébergements touristiques

2 months ago

Verified

... 1/ Support suffers from a lack of personalization and understanding of customer issues. Contacts often seem to apply standardized responses without taking into account the specifics of situations, which leaves users without real help. 2/ Feedback ...

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Coach en hébergements touristiques

2 months ago

Verified

... 1/ Support suffers from a lack of personalization and understanding of customer issues. Contacts often seem to apply standardized responses without taking into account the specifics of situations, which leaves users without real ...

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Coach en hébergements touristiques

2 months ago

Verified

... 1/ Support suffers from a lack of personalization and understanding of customer issues. Contacts often seem to apply standardized responses without taking into account the specifics of situations, ...

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Coach en hébergements touristiques

2 months ago

Verified

... 1/ Support suffers from a lack of personalization and understanding of customer issues. Contacts often seem to apply standardized responses without taking into account the specifics of situations, which leaves users without real help. 2/ Feedback shows a lack of commitment in monitoring issues. Customers often find themselves without feedback after expressing their difficulties, which generates a feeling of abandonment and anger. 3/ The complexity of certain features would require more in-depth and better guided ...

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Coach en hébergements touristiques

2 months ago

Verified

... Develop direct sales. Have a low-cost website for small hosts. Simplified management of booking channels. Improved customer experience. Rate optimization. Sorin Petcu is an excellent Activation and ...

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Coach en hébergements touristiques

2 months ago

Verified

... Develop direct sales. Have a low-cost website for small hosts. Simplified management of booking channels. Improved customer experience. Rate optimization. Sorin Petcu is an excellent Activation and Training ...

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Coach en hébergements touristiques

2 months ago

Verified

... 1/ Support suffers from a lack of personalization and understanding of customer issues. Contacts often seem to apply standardized responses without taking into account the specifics of situations, which leaves users without real help. 2/ Feedback ...

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Coach en hébergements touristiques

2 months ago

Verified

... 1/ Support suffers from a lack of personalization and understanding of customer issues. Contacts often seem to apply standardized responses without taking into account the specifics of situations, which leaves users without real help. 2/ Feedback shows a lack of commitment in monitoring issues. Customers often find themselves without feedback after expressing ...

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Coach en hébergements touristiques

2 months ago

Verified

... 1/ Support suffers from a lack of personalization and understanding of customer issues. Contacts often seem to apply standardized responses without taking into account the specifics of situations, which leaves users without real help. 2/ Feedback shows a lack of commitment in monitoring issues. Customers often find themselves without feedback after expressing their difficulties, which generates a feeling ...

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Coach en hébergements touristiques

2 months ago

Verified

... 1/ Support suffers from a lack of personalization and understanding of customer issues. Contacts often seem to apply standardized responses without taking into account the specifics of situations, which leaves users without real help. 2/ Feedback shows a lack of commitment in monitoring issues. Customers often find themselves without feedback after expressing their difficulties, which generate ...

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Coach en hébergements touristiques

2 months ago

Verified

... 1/ Support suffers from a lack of personalization and understanding of customer issues. Contacts often seem to apply standardized responses without taking into account the specifics of situations, ...

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Coach en hébergements touristiques

2 months ago

Verified

... 1/ Support suffers from a lack of personalization and understanding of customer issues. Contacts often seem to apply standardized responses without taking into account the specifics of situations, which leaves users without real help. 2/ Feedback shows a lack of commitment in monitoring issues. Customers often find themselves without feedback after expressing their difficulties, which generates a feeling of abandonment and anger. 3/ The complexity of certain features would require more in-depth and better guided assistance. However, current support often lacks ...

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Coach en hébergements touristiques

2 months ago

Verified

... 1/ Support suffers from a lack of personalization and understanding of customer issues. Contacts often seem to apply standardized responses without taking into account the specifics of situations, which leaves users without real help. 2/ Feedback shows a lack of commitment in monitoring issues. Customers often find themselves without feedback after expressing their difficulties, which generates a feeling of abandonment and anger. 3/ The complexity of certain features would require more in-depth and better guided assistance. However, current support often lacks clarity and fails to effectively ...

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Coach en hébergements touristiques

2 months ago

Verified

... Develop direct sales. Have a low-cost website for small hosts. Simplified management of booking channels. Improved customer experience. Rate optimization. Sorin Petcu is an excellent Activation and ...

See full review

Coach en hébergements touristiques

2 months ago

Verified

... 1/ Support suffers from a lack of personalization and understanding of customer issues. Contacts often seem to apply standardized responses without taking into account the specifics of situations, which leaves users without real help. 2/ Feedback shows a lack of commitment in monitoring issues. Customers often find themselves without feedback after expressing their difficulties, which generates a feeling of abandonment and anger. 3/ The complexity of certain features would require more in-depth and better ...

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CEO

1 months ago

Verified

... Excellent platform! And fantastic support. I couldn't do without them. ...

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CEO

1 months ago

Verified

... Happy with everything so far. However, for emergencies we could appreciate support except office hours, specially on weekends. In particular, my main server crashed on a Saturday afternoon and only ...

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CEO

1 months ago

Verified

... Excellent platform! And fantastic support. I couldn't do without them. ...

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CEO

1 months ago

Verified

... Excellent platform! And fantastic support. I couldn't do without them. ...

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Manager

1 months ago

Verified

... I've been with Eviivo for over 15 years and used them for 5 different properties. Everything meets my needs and the helpline is brilliant. ...

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Manager

1 months ago

Verified

... I've been with Eviivo for over 15 years and used them for 5 different properties. Everything meets my needs and the helpline is brilliant. ...

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Gestor

1 months ago

Verified

... Working with Eviivo is easy and intuitive, and with the chat you are always connected with them in case any questions arise. I recommend it. ...

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Imprenditore

1 months ago

Verified

... The ease of use and the intuitive graphics. The customer support during setup was exceptional and they answered all my questions and needs. ...

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Amministratore

1 months ago

Verified

... Resolves your problems quickly with maximum availability and courtesy. Trained staff, who can understand your difficulties and solve them with the time needed. ...

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Amministratore

1 months ago

Verified

... Resolves your problems quickly with maximum availability and courtesy. Trained staff, who can understand your difficulties and solve them with the time needed. ...

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Amministratore

1 months ago

Verified

... I don't see any room for improvement, except for having assistance on Saturdays and Sundays, which is important for hotel facilities. ...

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Amministratore

1 months ago

Verified

... I don't see any room for improvement, except for having assistance on Saturdays and Sundays, which is important for hotel facilities. ...

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GM

1 months ago

Verified

... The human side, well placed in price. The activation service is very pro actf, very involved and really supports well until going online. ...

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GM

1 months ago

Verified

... The human side, well placed in price. The activation service is very pro actf, very involved and really supports well until going online. ...

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GM

1 months ago

Verified

... Routine user support is not smooth. It is difficult to know who to contact. When you lose your password, the process is too cumbersome and wastes time. The sales department is not responsive after ...

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GM

1 months ago

Verified

... The human side, well placed in price. The activation service is very pro actf, very involved and really supports well until going online. ...

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GM

1 months ago

Verified

... Routine user support is not smooth. It is difficult to know who to contact. When you lose your password, the process is too cumbersome and wastes time. The sales department is not responsive after ...

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GM

1 months ago

Verified

... Routine user support is not smooth. It is difficult to know who to contact. When you lose your password, the process is too cumbersome and wastes time. The sales department is not responsive after ...

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Owner

1 months ago

Verified

... Helpful and consistent long-standing business partner ...

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Owner

1 months ago

Verified

... Helpful and consistent long-standing business partner ...

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Owner

1 months ago

Verified

... eviivo always resolves any problems in a helpful manner. They have a very easy to use online interface and are efficient when I need to connect them. ...

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Automation

Streamlined

Hoteliers often highlight how the eviivo Suite improves operational efficiency through automation, reducing manual workload considerably. They report a significant decrease in the time spent on managing reservations, allowing them to focus more on guest experiences. Automation enhances their ability to adjust pricing dynamically and manage multiple online travel agencies (OTAs) from a single platform. Additionally, the integration of automated processes streamlines communication with customers and improves coordination across management channels, enabling almost effortless booking management. Overall, the system greatly simplifies operations and increases booking and revenue opportunities without requiring extensive manual oversight.

Owner

3 months ago

Verified

... waiting time on phone. the fact that you are expected to do everything yourself unless you wait to be connected on phone ...

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Owner

3 months ago

Verified

... Online changes to booking times/dates -Kader helped ...

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Owner

3 months ago

Verified

... waiting time on phone. the fact that you are expected to do everything yourself unless you wait to be connected on phone ...

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Owner

3 months ago

Verified

... The eviivo system works really well for all all bookings and for moving room choices etc. I find the rate changing system particularly good. ...

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Manager

3 months ago

Verified

... All the main providers are included as a channel manager. Easy to organise reservations and manage finances with the report features. Great support team. ...

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Manager

3 months ago

Verified

... All the main providers are included as a channel manager. Easy to organise reservations and manage finances with the report features. Great support team. ...

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Owner

2 months ago

Verified

... Feedback and modification of email communications with customers. It would be essential to be able to modify this parameter more flexibly ...

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Proprietário

12 months ago

Verified

... It would be important to have an automatic and mandatory check-in that included all the necessary data to issue the report to SEFF and not, as it currently exists, that it is not mandatory. Nowadays, ...

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propriétaire

10 months ago

Verified

... Automatic and easy-to-use software ...

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propriétaire

10 months ago

Verified

... Automatic and easy-to-use software ...

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Manager

9 months ago

Verified

... Joseph has nothing to improve in his communication, it's perfect! On the other hand, it would be necessary to IMPROVE the ACCOUNTING SYSTEM of the software (Like the one offered by your competitor ...

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Gérant

6 months ago

Verified

... Real Estate Agency fund management system, connection to banks for better accounting monitoring. Mobile application to be improved in order to access more information easily. ...

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Receptionist

5 months ago

Verified

... EVIIVO HELPS ME TO MANAGE THE RESERVATIONS ...

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Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a reservation was allowed to be cancelled at any time, and the client cancelled a few hours before leaving and the money was not seen... days to synchronize with each provider and headaches due to ID and secret issues... they send you 4-5 invoices ...

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Director (Property Management Company)

4 months ago

Verified

... I would like to see further integrations with other industry related software such as Touch Stay etc. I’d also like a payment intergration where you could automatically pay the cleaning company ...

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Propriétaire

3 months ago

Verified

... Eviivo continually adapts to market developments, the needs of professionals, the demands of employees, accountants, etc. Eviivo provides excellent visibility across different sites. Very easily ...

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Propriétaire

3 months ago

Verified

... Indispensable for us for several years, eviivo meets all our needs in the management of our establishments ...

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Owner

3 months ago

Verified

... Ability to control my bookings directly from my phone with the eviivo Suite app. Always on the go tending to daily operations and putting out fires, eviivo allows me to cater to my guests. Daily ...

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Owner

2 months ago

Verified

... Eviivo software is easy to use & enables our small business to manage bookings, payments, communications & conversations with guests all in one place. The links to OTA's also enables our business to be visible on a wide variety of other booking websites, promoting our business & seamlessly enabling bookings across thee platforms. eviivo helps us to run our business effectively, it is cost effective and there is always ...

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Owner

2 months ago

Verified

... We have been with eviivo for 7 years and we would NOT look to change to an alternative providers as what they offer has enabled our small business to grow and be incredibly successful. They are forward thinking and always adding tools ...

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Owner

2 months ago

Verified

... Partnering with eviivo gives me peace of mind. We know our reservations are in order, organized and accurate. Eviivo allows us to easily communicate with customers and easily provide guests with all ...

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Owner

2 months ago

Verified

... We appreciate the great customer service we receive when we reach out to eviivo to trouble shoot issues. One thing that would be great is to have a yearly personal check in from an eviivo professional on ways we can optimize our booking engine set up with a thorough analysis of how we are utilizing ...

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GM

2 months ago

Verified

... How Eviivo Suite has driven this boutique hotel's efficiency, visibility and expansion ...

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Owner

2 months ago

Verified

... Thanks to Eviivo, I reduced my manual workload by 75%, saw a noticeable increase in bookings on my website, and effortlessly managed bookings from various other channels. ...

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Owner

2 months ago

Verified

... The great ease of managing Channels and the very simple Channel management interface. I also appreciate that managing nearly 15 channels is accomplished on one page. ...

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Responsable

2 months ago

Verified

... Creation of ads and price plans directly from the platform that creates the ad on the different OTAs. On a daily basis we can adjust prices according to demand directly from Eviivo and they are ...

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Responsable

2 months ago

Verified

... Creation of ads and price plans directly from the platform that creates the ad on the different OTAs. On a daily basis we can adjust prices according to demand directly from Eviivo and they are ...

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Owner

2 months ago

Verified

... The eviivo Suite helped us a lot to make our processes more effective and to simply have more time for our guests. Many things that previously took a lot of time are now done automatically. ...

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Owner

2 months ago

Verified

... The eviivo Suite helped us a lot to make our processes more effective and to simply have more time for our guests. Many things that previously took a lot of time are now done automatically. ...

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CEO

1 months ago

Verified

... Easy operation. Different access rights to different staff. Every member of the staff can have access to the eviivo Suite, with different rights depending on his/her role. Also, great support! ...

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Integrations

Limited

Hoteliers often highlight the integration capabilities of the eviivo Suite™ PMS, emphasizing both the strengths and areas for improvement. The system provides integrations with some major platforms, which many users find beneficial for ease of use and operational efficiency. However, there are noted difficulties in setting up and customizing these integrations to meet specific business needs. Some users express a desire for more seamless API capabilities and suggest that expanding the range of integrations to include additional systems like Touch Stay, QuickBooks, and various industry-specific platforms could be advantageous. Reliability of current integrations is appreciated, although issues such as syncing problems with reservations and financial software do surface, indicating room for improvement. The lack of integration with electronic invoicing systems like SDI is repeatedly mentioned as a significant drawback. Overall, while the eviivo Suite™ PMS offers useful integrations, there is a clear demand for more comprehensive and adaptable solutions to accommodate a wider array of operational requirements.

Owner

3 months ago

Verified

... waiting time on phone. the fact that you are expected to do everything yourself unless you wait to be connected on phone ...

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Owner

3 months ago

Verified

... waiting time on phone. the fact that you are expected to do everything yourself unless you wait to be connected on phone ...

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CFO

5 months ago

Verified

... This sytem is great for our front desk people to be able to manage rooms. We also appreciate the integration with Quick Books and sales tax, etc. When assistance is needed, they are very quick to ...

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CFO

5 months ago

Verified

... This sytem is great for our front desk people to be able to manage rooms. We also appreciate the integration with Quick Books and sales tax, etc. When assistance is needed, they are very quick to ...

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Manager

3 months ago

Verified

... All the main providers are included as a channel manager. Easy to organise reservations and manage finances with the report features. Great support team. ...

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Inhaber

3 months ago

Verified

... The integration of the booking mask into your own homepage could be improved: An integration via API or script would be desirable. If there is only one accommodation, a select field is displayed to ...

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Inhaber

3 months ago

Verified

... I am enthusiastic about the support and the help with setting up the software and connecting to the portals. The software leaves nothing to be desired and is very easy to use. ...

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Inhaber

3 months ago

Verified

... The integration of the booking mask into your own homepage could be improved: An integration via API or script would be desirable. If there is only one accommodation, a select field is displayed to ...

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Inhaber

3 months ago

Verified

... The integration of the booking mask into your own homepage could be improved: An integration via API or script would be desirable. If there is only one accommodation, a select field is displayed to ...

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responsable conciergerie

10 months ago

Verified

... Have a stripe account for the concierge in order to manage the services Sorin is a very professional and attentive person. Thank you for your professionalism Sorin ...

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responsable conciergerie

10 months ago

Verified

... Have a stripe account for the concierge in order to manage the services Sorin is a very professional and attentive person. Thank you for your professionalism Sorin ...

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propriétaire

10 months ago

Verified

... Have a price reduction. Have an active page on social networks. I thank technical support. thank you for everything ...

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Gérant

6 months ago

Verified

... Management of billing per villa, different connections to OTAs. We thank Katia for her professional, quality and continuous support. Managers are just as available and provide real customer follow-up ...

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Gérant

6 months ago

Verified

... Management of billing per villa, different connections to OTAs. We thank Katia for her professional, quality and continuous support. Managers are just as available and provide real customer follow-up ...

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Receptionist

5 months ago

Verified

... I think that Eviivo could improve the advertisement of our structure on the Internet,among the serveral connections canals and trought our website tò help us tò receive direct réservation because ...

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Property Manager

5 months ago

Verified

... There is almost nothing positive about the change. They sold me a better overall management than Smoobu, and there were overbookings (which made me stop being able to be (still not recovered in 8 months) the superhost status, which meant a lot of financial losses. They changed the conditions of the reservations ...

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Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a reservation was allowed to be cancelled at any time, and the client cancelled a few hours before leaving and the money was not seen... days ...

See full review

Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a reservation was allowed to be cancelled at any time, and the client cancelled a few hours before leaving and the money was not seen... days to synchronize with each provid ...

See full review

Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a reservation was allowed to be cancelled at any time, and the client cancelled a few hours before leaving and the money was not seen... days to synchronize ...

See full review

Director (Property Management Company)

4 months ago

Verified

... I would like to see further integrations with other industry related software such as Touch Stay etc. I’d also like a payment intergration where you could automatically pay the cleaning company ...

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Manager

4 months ago

Verified

... Maybe the website itself and marketing through other channels. However, I am very happy with the service provided. ...

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Owner

3 months ago

Verified

... I would like to have more opportunities to work with other poperty managers and be a part of a community. I think there needs to more exposure to current users at events. ...

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Propietario

3 months ago

Verified

... It could improve integration with small agencies and integration with the Revenue Agency website for fast invoicing ...

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Propietario

3 months ago

Verified

... It could improve integration with small agencies and integration with the Revenue Agency website for fast invoicing ...

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Propietario

3 months ago

Verified

... It could improve integration with small agencies and integration with the Revenue Agency website for fast invoicing ...

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Owner

3 months ago

Verified

... For us it needs to be Increased integration with the professional Travel Trade systems and increased differentiation on visible booking codes/icons. ...

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Owner

3 months ago

Verified

... For us it needs to be Increased integration with the professional Travel Trade systems and increased differentiation on visible booking codes/icons. ...

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Owner

2 months ago

Verified

... Easy to use to successfully manage & grow our business ...

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Owner

2 months ago

Verified

... Eviivo software is easy to use & enables our small business to manage bookings, payments, communications & conversations with guests all in one place. The links to OTA's also enables our business to ...

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Owner

2 months ago

Verified

... Eviivo software is easy to use & enables our small business to manage bookings, payments, communications & conversations with guests all in one place. The links to OTA's also enables our business to be visible on a wide variety of other booking websites, promoting our business & seamlessly ...

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Owner

2 months ago

Verified

... Eviivo software is easy to use & enables our small business to manage bookings, payments, communications & conversations with guests all in one place. The links to OTA's also enables our business to be visible ...

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Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

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Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

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Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

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Owner

2 months ago

Verified

... The eviivo Suite helped us a lot to make our processes more effective and to simply have more time for our guests. Many things that previously took a lot of time are now done automatically. ...

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Manager

1 months ago

Verified

... I can honestly not think of anything which could be improved except perhaps linking to more websites such as trip adviser which has now stopped. ...

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Manager

1 months ago

Verified

... I can honestly not think of anything which could be improved except perhaps linking to more websites such as trip adviser which has now stopped. ...

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Imprenditore

1 months ago

Verified

... The real flaw of this software is the lack of an integrated system with the SDI for electronic invoicing. ...

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Imprenditore

1 months ago

Verified

... The real flaw of this software is the lack of an integrated system with the SDI for electronic invoicing. ...

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Imprenditore

1 months ago

Verified

... The real flaw of this software is the lack of an integrated system with the SDI for electronic invoicing. ...

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GM

1 months ago

Verified

... Routine user support is not smooth. It is difficult to know who to contact. When you lose your password, the process is too cumbersome and wastes time. The sales department is not responsive after ...

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Value

Moderate

Hoteliers often highlight the value aspect of the eviivo Suite™ PMS product, noting its significant contribution to ROI by efficiently handling multiple management tasks, thereby reducing operational time and costs. The pricing structure is generally viewed as transparent, with users appreciating the clear cost vs. features benefit, especially when compared to competitors. Many users express satisfaction after utilizing free trials or demos, which they find helpful in evaluating the software’s offerings. Overall, clients feel that the value provided justifies the investment, as the system effectively integrates all necessary functions for accommodation management, offering a comprehensive solution that is worth the expense.

Guest House Proprietor

5 months ago

Verified

... Assistance with Promo Rates ...

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Owner

3 months ago

Verified

... very helpful and patient, although I had to wait for nearly 20 minutes Kader was very helpful and clear with instru ...

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CFO

5 months ago

Verified

... So far, I do not have any ideas for improvement. Everything is working great! Customer support has been fantastic! Keep up the good work! ...

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Owner

3 months ago

Verified

... Nothing to be improved at the moment, I am very happy with the service provided, I would happily recommend to others. Thank you very much. ...

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Inhaber

3 months ago

Verified

... I am enthusiastic about the support and the help with setting up the software and connecting to the portals. The software leaves nothing to be desired and is very easy to use. ...

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Owner

11 months ago

Verified

... I've always had great experiences with Eviivo's customer service being very helpful and want to highlight three people in particular. Grace and Crystal (and others working unnamed under an ...

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Gérant

6 months ago

Verified

... Complete, professional system with perfect support ...

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Gérant

6 months ago

Verified

... Real Estate Agency fund management system, connection to banks for better accounting monitoring. Mobile application to be improved in order to access more information easily. ...

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Gérant

6 months ago

Verified

... Real Estate Agency fund management system, connection to banks for better accounting monitoring. Mobile application to be improved in order to access more information easily. ...

See full review

Receptionist

5 months ago

Verified

... I think that Eviivo could improve the advertisement of our structure on the Internet,among the serveral connections canals and trought our website tò help us tò receive direct réservation because ...

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Receptionist

5 months ago

Verified

... I think that Eviivo could improve the advertisement of our structure on the Internet,among the serveral connections canals and trought our website tò help us tò receive direct réservation because we pay ...

See full review

Receptionist

5 months ago

Verified

... I think that Eviivo could improve the advertisement of our structure on the Internet,among the serveral connections canals and trought our website tò help us tò receive direct réservation because ...

See full review

Receptionist

5 months ago

Verified

... EVIIVO HELPS ME TO MANAGE THE RESERVATIONS ...

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Receptionist

5 months ago

Verified

... I think that Eviivo could improve the advertisement of our structure on the Internet,among the serveral connections canals and trought our website tò help us tò receive direct réservation because ...

See full review

Receptionist

5 months ago

Verified

... I think that Eviivo could improve the advertisement of our structure on the Internet,among the serveral connections canals and trought our website tò help us tò receive direct réservation because we pay ...

See full review

Property Manager

5 months ago

Verified

... Bad product, very difficult management to make it worse. Results almost 0. HORRIBLE ...

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Property Manager

5 months ago

Verified

... Bad product, very difficult management to make it worse. Results almost 0. HORRIBLE ...

See full review

Property Manager

5 months ago

Verified

... There is almost nothing positive about the change. They sold me a better overall management than Smoobu, and there were overbookings (which made me stop being able to be (still not recovered in 8 months) the superhost status, which meant a lot of financial ...

See full review

Property Manager

5 months ago

Verified

... There is almost nothing positive about the change. They sold me a better overall management than Smoobu, and there were overbookings (which made me stop being able to be (still not recovered in 8 months) the superhost ...

See full review

Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a reservation was allowed to be cancelled at any time, and the client cancelled a few hours before leaving and the money ...

See full review

Property Manager

5 months ago

Verified

... Bad product, very difficult management to make it worse. Results almost 0. HORRIBLE ...

See full review

Property Manager

5 months ago

Verified

... There is almost nothing positive about the change. They sold me a better overall management than Smoobu, and there were overbookings (which made me stop being able to be (still not recovered in 8 ...

See full review

Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a ...

See full review

Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a ...

See full review

Proprietor

4 months ago

Verified

... Excellent channel manager that is easy to use, efficient and has never let me down. The diary is simple to navigate giving a clear visual picture of the bookings, who is yet to arrive and who has ...

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Director (Property Management Company)

4 months ago

Verified

... Exceptional software, some of the best I’ve ever used! Would 100% recommend ...

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Propriétaire

3 months ago

Verified

... Indispensable for us for several years, eviivo meets all our needs in the management of our establishments ...

See full review

Propriétaire

3 months ago

Verified

... Eviivo continually adapts to market developments, the needs of professionals, the demands of employees, accountants, etc. Eviivo provides excellent visibility across different sites. Very easily reachable by chat and telephone, support is facilitated if necessary. For each new establishment that we open, we take over Eviivo, a guarantee ...

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Propriétaire

3 months ago

Verified

... Indispensable for us for several years, eviivo meets all our needs in the management of our establishments ...

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Propriétaire

3 months ago

Verified

... Indispensable for us for several years, eviivo meets all our needs in the management of our establishments ...

See full review

Propriétaire

3 months ago

Verified

... Eviivo continually adapts to market developments, the needs of professionals, the demands of employees, accountants, etc. Eviivo provides excellent visibility across different sites. Very easily ...

See full review

Propriétaire

3 months ago

Verified

... Indispensable for us for several years, eviivo meets all our needs in the management of our establishments ...

See full review

Propriétaire

3 months ago

Verified

... Eviivo continually adapts to market developments, the needs of professionals, the demands of employees, accountants, etc. Eviivo provides excellent visibility across different sites. Very easily ...

See full review

Owner

3 months ago

Verified

... I would like to have more opportunities to work with other poperty managers and be a part of a community. I think there needs to more exposure to current users at events. ...

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Owner

2 months ago

Verified

... This family-run green resort modernizes its operations and grows direct sales by 20% with eviivo ...

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Owner

2 months ago

Verified

... This family-run green resort modernizes its operations and grows direct sales by 20% with eviivo ...

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Owner

2 months ago

Verified

... This family-run green resort modernizes its operations and grows direct sales by 20% with eviivo ...

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Owner

2 months ago

Verified

... This family-run green resort modernizes its operations and grows direct sales by 20% with eviivo ...

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GM

2 months ago

Verified

... How Eviivo Suite has driven this boutique hotel's efficiency, visibility and expansion ...

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GM

2 months ago

Verified

... How Eviivo Suite has driven this boutique hotel's efficiency, visibility and expansion ...

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GM

2 months ago

Verified

... Eviivo is a unified tool that integrates everything an accommodation owner and manager - both hotel and vacation accommodation - needs. At Eviivo we control all our accommodations with a transparent pricing ...

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Owner

2 months ago

Verified

... How Eviivo Suite has contributed to making the best of Roman hospitality known. ...

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Owner

2 months ago

Verified

... Excellent, efficient service- We are very satisfied ...

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Owner

2 months ago

Verified

... More input regarding rate management as it relates to margin management and promotions. It seems the OTA's are constantly trying to reduce prices and cut into our margins. ...

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FD

2 months ago

Verified

... A great multi property vacation rental solution ...

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Responsable

2 months ago

Verified

... A lot of improvements have been made recently. I think the smartphone app should be a bit more complete, especially on the payments part. ...

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Owner

2 months ago

Verified

... This sustainable B&B has taken its revenue and share of direct bookings to new levels with eviivo ...

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Owner

2 months ago

Verified

... The eviivo Suite helped us a lot to make our processes more effective and to simply have more time for our guests. Many things that previously took a lot of time are now done automatically. ...

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Coach en hébergements touristiques

2 months ago

Verified

... I have a tourist accommodation expertise firm and have been a business developer for Eviivo for 7 years. I implement the software for clients of my firm. ...

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Coach en hébergements touristiques

2 months ago

Verified

... I have a tourist accommodation expertise firm and have been a business developer for Eviivo for 7 years. I implement the software for clients of my firm. ...

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Owner

1 months ago

Verified

... eviivo best Rental decision I've made ...

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Amministratore

1 months ago

Verified

... I don't see any room for improvement, except for having assistance on Saturdays and Sundays, which is important for hotel facilities. ...

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GM

1 months ago

Verified

... The human side, well placed in price. The activation service is very pro actf, very involved and really supports well until going online. ...

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GM

1 months ago

Verified

... The human side, well placed in price. The activation service is very pro actf, very involved and really supports well until going online. ...

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GM

1 months ago

Verified

... The human side, well placed in price. The activation service is very pro actf, very involved and really supports well until going online. ...

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Owner

1 months ago

Verified

... Helpful and consistent long-standing business partner ...

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Owner

1 months ago

Verified

... Helpful and consistent long-standing business partner ...

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Owner

1 months ago

Verified

... Helpful and consistent long-standing business partner ...

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Functionality

Developing

Hoteliers often praise eviivo Suite for its robust functionality in handling core tasks such as bookings, deposit management, and channel management. The system is reliable, with few reports of downtime or significant bugs, and it is designed to scale with the growth of a business, accommodating multiple properties seamlessly. Automation is a strong point, simplifying processes like rate adjustments and reducing manual workload. Reports generated by the software are described as both actionable and easy to interpret, which aids in decision-making. Furthermore, eviivo Suite supports multiple languages and currencies, catering to a global clientele and enhancing its versatility in international markets.

Guest House Proprietor

5 months ago

Verified

... So long as they keep answering the phone Im very happy. Im so happy with Eviivo system and help I receive. ...

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Owner

3 months ago

Verified

... Online changes to booking times/dates -Kader helped ...

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Owner

3 months ago

Verified

... Online changes to booking times/dates -Kader helped ...

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Owner

3 months ago

Verified

... Nothing to be improved at the moment, I am very happy with the service provided, I would happily recommend to others. Thank you very much. ...

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Owner

3 months ago

Verified

... Features of different prices and timings through the seasonal plans. Great service and support through confusing irregular process as only change prices 2 times in 8 years ...

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Owner

3 months ago

Verified

... Cannot suggest anything but chat line and follow up on the phone was really helpful. Video illustration not that helpful. ...

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Owner

3 months ago

Verified

... Sam was extremely helpful and went to a lot of trouble to explain a problem we were having the the eviivo system. ...

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Owner

3 months ago

Verified

... The eviivo system works really well for all all bookings and for moving room choices etc. I find the rate changing system particularly good. ...

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Owner

3 months ago

Verified

... The eviivo system works really well for all all bookings and for moving room choices etc. I find the rate changing system particularly good. ...

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Owner

3 months ago

Verified

... The eviivo system works really well for all all bookings and for moving room choices etc. I find the rate changing system particularly good. ...

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B and B Owner

3 months ago

Verified

... It would be great if the opening hours were longer, as on occasions I have needed some help with a booking but the office has been closed. But I guess you can't all work ridiculous hours like us B ...

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B and B Owner

3 months ago

Verified

... Whenever I have a tech or support issue I need help with, I know it will always get rresolved quickly by a friendly team mmember. Whilst I was discussing a booking on the phone today I became cut ...

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Manager

3 months ago

Verified

... It would be a little easier if commission rates were included in the booking notifications we receive. But cannot fault the system overall. ...

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Manager

3 months ago

Verified

... It would be a little easier if commission rates were included in the booking notifications we receive. But cannot fault the system overall. ...

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Manager

3 months ago

Verified

... It would be a little easier if commission rates were included in the booking notifications we receive. But cannot fault the system overall. ...

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Inhaber

3 months ago

Verified

... The integration of the booking mask into your own homepage could be improved: An integration via API or script would be desirable. If there is only one accommodation, a select field is displayed to ...

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Owner

2 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Owner

2 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Owner

2 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Owner

2 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Owner

2 months ago

Verified

... Simple deposit management; Clarity of schedules; friendly, competent and dedicated technical service; comprehensive configuration options ...

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Owner

2 months ago

Verified

... Feedback and modification of email communications with customers. It would be essential to be able to modify this parameter more flexibly ...

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Owner

2 months ago

Verified

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Proprietário

12 months ago

Verified

... What I like most is the support service that Eviivo provides, feeling protected, feeling that I have someone close to me to resolve any issue I may have. The Diary is execellent, it shows in the computer or on the mobile, all the information of incoming ...

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Proprietário

12 months ago

Verified

... It would be important to have an automatic and mandatory check-in that included all the necessary data to issue the report to SEFF and not, as it currently exists, that it is not mandatory. Nowadays, small hotel companies do not have a permanent open ...

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responsable conciergerie

10 months ago

Verified

... Have a stripe account for the concierge in order to manage the services Sorin is a very professional and attentive person. Thank you for your professionalism Sorin ...

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assistante

10 months ago

Verified

... Sorin's availability, his attentiveness, his professionalism, the reservation schedule, the system, the schedule, the schedule, the schedule ...

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assistante

10 months ago

Verified

... Sorin's availability, his attentiveness, his professionalism, the reservation schedule, the system, the schedule, the schedule, the schedule ...

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propriétaire

10 months ago

Verified

... Advice from the technical service. Mohamed is always available to help me. Evivo is very powerful and easy to use software. It saves us time. ...

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Manager

9 months ago

Verified

... Thanks to Joseph for the speed and the implementation of the “luxury goods” insert on the website ...

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GERANT

6 months ago

Verified

... The deposit system. Many travelers are unable to validate it even after several attempts. Setting up automatic messages and not emails. ...

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Gérant

6 months ago

Verified

... Real Estate Agency fund management system, connection to banks for better accounting monitoring. Mobile application to be improved in order to access more information easily. ...

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Gérant

6 months ago

Verified

... Complete, professional system with perfect support ...

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Gérant

6 months ago

Verified

... Management of billing per villa, different connections to OTAs. We thank Katia for her professional, quality and continuous support. Managers are just as available and provide real customer follow-up ...

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Receptionist

5 months ago

Verified

... I Like the APP of EVIIVO because is very fast and easy to use with the mobile thanks to the help of Emanuel, Clea and Miguel, Who are very kind person, available to replay at my several requestes. ...

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Property Manager

5 months ago

Verified

... Bad product, very difficult management to make it worse. Results almost 0. HORRIBLE ...

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Property Manager

5 months ago

Verified

... There is almost nothing positive about the change. They sold me a better overall management than Smoobu, and there were overbookings (which made me stop being able to be (still not recovered in 8 months) the superhost status, which meant a lot of financial losses. They changed the conditions of the reservation ...

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Property Manager

5 months ago

Verified

... There is almost nothing positive about the change. They sold me a better overall management than Smoobu, and there were overbookings (which made me stop being able to be (still not recovered in 8 ...

See full review

Property Manager

5 months ago

Verified

... There is almost nothing positive about the change. They sold me a better overall management than Smoobu, and there were overbookings (which made me stop being able to be (still not recovered in 8 months) the superhost status, which meant a lot of financial losses. They changed the conditions of the reservation ...

See full review

Property Manager

5 months ago

Verified

... There is almost nothing positive about the change. They sold me a better overall management than Smoobu, and there were overbookings (which made me stop being able to be (still not recovered in 8 months) the superhost status, which meant a lot of financial losses. They changed the conditions of the reservation ...

See full review

Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a reservation was allowed to be cancelled ...

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Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a reservation was allowed to be cancelled at any time, and the client ...

See full review

Director (Property Management Company)

4 months ago

Verified

... The ease, versatility and overall capability of Eviivo. There really isn’t much is cannot do; it’s been very very well designed, and the app in particular allowing designated access to owners and ...

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Manager

4 months ago

Verified

... A very good channel manager to manage my vacation rental properties, very useful and constantly improving. Good explanatory videos to learn how to use it and diligent telephone support. I especially ...

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Manager

4 months ago

Verified

... A very good channel manager to manage my vacation rental properties, very useful and constantly improving. Good explanatory videos to learn how to use it and diligent telephone support. I especially ...

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Propriétaire

3 months ago

Verified

... Indispensable for us for several years, eviivo meets all our needs in the management of our establishments ...

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Propriétaire

3 months ago

Verified

... Indispensable for us for several years, eviivo meets all our needs in the management of our establishments ...

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Propriétaire

3 months ago

Verified

... Eviivo continually adapts to market developments, the needs of professionals, the demands of employees, accountants, etc. Eviivo provides excellent visibility across different sites. Very easily ...

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owner

3 months ago

Verified

... What a wonderful booking system! ...

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owner

3 months ago

Verified

... I think if you had a waitlist for bookings that would be so helpful because I run into this a lot. ...

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owner

3 months ago

Verified

... I think if you had a waitlist for bookings that would be so helpful because I run into this a lot. ...

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owner

3 months ago

Verified

... I think if you had a waitlist for bookings that would be so helpful because I run into this a lot. ...

See full review

owner

3 months ago

Verified

... I think if you had a waitlist for bookings that would be so helpful because I run into this a lot. ...

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Owner

2 months ago

Verified

... Easy to use to successfully manage & grow our business ...

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Owner

2 months ago

Verified

... Easy to use to successfully manage & grow our business ...

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Owner

2 months ago

Verified

... We appreciate the great customer service we receive when we reach out to eviivo to trouble shoot issues. One thing that would be great is to have a yearly personal check in from an eviivo professional on ways we can optimize ...

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Owner

2 months ago

Verified

... Partnering with eviivo gives me peace of mind. We know our reservations are in order, organized and accurate. Eviivo allows us to easily communicate with customers and easily provide guests with all ...

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Owner

2 months ago

Verified

... Partnering with eviivo gives me peace of mind. We know our reservations are in order, organized and accurate. Eviivo allows us to easily communicate with customers and easily provide guests with all the important details about their reservation from payment information to check ...

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GM

2 months ago

Verified

... How Eviivo Suite has driven this boutique hotel's efficiency, visibility and expansion ...

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Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

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Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

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Owner

2 months ago

Verified

... Excellent ...

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Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

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Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

See full review

Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

See full review

Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

See full review

Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

See full review

Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

See full review

Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

See full review

Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

See full review

Owner

2 months ago

Verified

... The great ease of managing Channels and the very simple Channel management interface. I also appreciate that managing nearly 15 channels is accomplished on one page. ...

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FD

2 months ago

Verified

... A great multi property vacation rental solution ...

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Owner

2 months ago

Verified

... The eviivo Suite helped us a lot to make our processes more effective and to simply have more time for our guests. Many things that previously took a lot of time are now done automatically. ...

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Owner

2 months ago

Verified

... This sustainable B&B has taken its revenue and share of direct bookings to new levels with eviivo ...

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CEO

1 months ago

Verified

... Happy with everything so far. However, for emergencies we could appreciate support except office hours, specially on weekends. In particular, my main server crashed on a Saturday afternoon and only ...

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Manager

1 months ago

Verified

... I've been with Eviivo for over 15 years and used them for 5 different properties. Everything meets my needs and the helpline is brilliant. ...

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Gestor

1 months ago

Verified

... It would be better to be able to have control of the website that Eviivo offers in order to work on digital marketing and not have to have another separate website where you cannot link well with ...

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Gestor

1 months ago

Verified

... It would be better to be able to have control of the website that Eviivo offers in order to work on digital marketing and not have to have another separate website where you cannot link well with ...

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Imprenditore

1 months ago

Verified

... The real flaw of this software is the lack of an integrated system with the SDI for electronic invoicing. ...

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Amministratore

1 months ago

Verified

... Resolves your problems quickly with maximum availability and courtesy. Trained staff, who can understand your difficulties and solve them with the time needed. ...

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GM

1 months ago

Verified

... Routine user support is not smooth. It is difficult to know who to contact. When you lose your password, the process is too cumbersome and wastes time. The sales department is not responsive after ...

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GM

1 months ago

Verified

... Routine user support is not smooth. It is difficult to know who to contact. When you lose your password, the process is too cumbersome and wastes time. The sales department is not responsive after going online. The calendar's ergonomics could be improved for more user-friendly views. We are eagerly awaiting the possibility of creating the option to rent ...

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GM

1 months ago

Verified

... Routine user support is not smooth. It is difficult to know who to contact. When you lose your password, the process is too cumbersome and wastes time. The sales department is not responsive after going online. The calendar's ergonomics could be improved for more user-friendly views. We are eagerly awaiting the possibility of creating ...

See full review

Gérant

1 months ago

Verified

... In the context of short-term (seasonal) rental, we no longer have any worries about overbooking. We are able to respond to all our customers on a single platform. We now have better organization and ...

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Gérant

1 months ago

Verified

... In the context of short-term (seasonal) rental, we no longer have any worries about overbooking. We are able to respond to all our customers on a single platform. We now have better organization and ...

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Gérant

1 months ago

Verified

... Managing ALL my assets in one platform ...

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Gérant

1 months ago

Verified

... Managing ALL my assets in one platform ...

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User Interface

Accessible

Hoteliers often find the user interface of eviivo Suite™ PMS to be intuitive and easy to navigate. The menus and features are accessible, allowing users to manage their tasks efficiently, even those who are first-time users. The interface is visually modern and professionally designed, contributing to a positive user experience. It is responsive and operates with minimal lag, ensuring that operations are smooth and efficient. However, some users have noted that improvements could be made to enhance mobile compatibility and modern design elements further. Overall, the clarity of information presented within the interface is high, aiding in straightforward use and management of bookings and other essential functions.

Owner

3 months ago

Verified

... Online changes to booking times/dates -Kader helped ...

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Owner

3 months ago

Verified

... I received help with my log-in, in a friendly and helpful way. I can now see all my properties on one manageable page. ...

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Owner

3 months ago

Verified

... I received help with my log-in, in a friendly and helpful way. I can now see all my properties on one manageable page. ...

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Owner

3 months ago

Verified

... I received help with my log-in, in a friendly and helpful way. I can now see all my properties on one manageable page. ...

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Inhaber

3 months ago

Verified

... I am enthusiastic about the support and the help with setting up the software and connecting to the portals. The software leaves nothing to be desired and is very easy to use. ...

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Inhaber

3 months ago

Verified

... The integration of the booking mask into your own homepage could be improved: An integration via API or script would be desirable. If there is only one accommodation, a select field is displayed to ...

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Inhaber

3 months ago

Verified

... The integration of the booking mask into your own homepage could be improved: An integration via API or script would be desirable. If there is only one accommodation, a select field is displayed to ...

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Owner

2 months ago

Verified

... Feedback and modification of email communications with customers. It would be essential to be able to modify this parameter more flexibly ...

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Proprietário

12 months ago

Verified

... What I like most is the support service that Eviivo provides, feeling protected, feeling that I have someone close to me to resolve any issue I may have. The Diary is execellent, it shows in the ...

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MANAGER

5 months ago

Verified

... The interface is simple to use, the telephone speakers are efficient in answering all the questions we may have as users. ...

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MANAGER

5 months ago

Verified

... The part of the interface which displays the "day rate" would need to be more readable in order to allow simplified reading. ...

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MANAGER

5 months ago

Verified

... The part of the interface which displays the "day rate" would need to be more readable in order to allow simplified reading. ...

See full review

MANAGER

5 months ago

Verified

... The interface is simple to use, the telephone speakers are efficient in answering all the questions we may have as users. ...

See full review

MANAGER

5 months ago

Verified

... The part of the interface which displays the "day rate" would need to be more readable in order to allow simplified reading. ...

See full review

Receptionist

5 months ago

Verified

... I Like the APP of EVIIVO because is very fast and easy to use with the mobile thanks to the help of Emanuel, Clea and Miguel, Who are very kind person, available to replay at my several requestes. ...

See full review

Property Manager

5 months ago

Verified

... Not having Marco Saluzzo, all that was left was to solve and manage nothing. Not all reservations were imported, so there are communication problems. They lost thousands of users because a reservation was allowed to be cancelled at any time, and the client cancelled a few hours before leaving and the money was not seen... days to synchronize with each provider and headaches due to ID and secret issues... they send you 4-5 invoices in a pdf that you have to separate each month... HORRIBLE. Really... run ...

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Proprietor

4 months ago

Verified

... Excellent channel manager that is easy to use, efficient and has never let me down. The diary is simple to navigate giving a clear visual picture of the bookings, who is yet to arrive and who has ...

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Proprietor

4 months ago

Verified

... Excellent channel manager that is easy to use, efficient and has never let me down. The diary is simple to navigate giving a clear visual picture of the bookings, who is yet to arrive and who has ...

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Proprietor

4 months ago

Verified

... Eviivo continue to improve the usability of the product, including the mobile app and its reporting functionality which has added to the impact on how I run my hotel/business and plan for future ...

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Manager

4 months ago

Verified

... Maybe the website itself and marketing through other channels. However, I am very happy with the service provided. ...

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Manager

4 months ago

Verified

... Maybe the website itself and marketing through other channels. However, I am very happy with the service provided. ...

See full review

Propriétaire

3 months ago

Verified

... Eviivo continually adapts to market developments, the needs of professionals, the demands of employees, accountants, etc. Eviivo provides excellent visibility across different sites. Very easily ...

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Propriétaire

3 months ago

Verified

... To say something about the colors of the site but it is a detail that has no influence on the effectiveness of the profile ...

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Propriétaire

3 months ago

Verified

... Eviivo continually adapts to market developments, the needs of professionals, the demands of employees, accountants, etc. Eviivo provides excellent visibility across different sites. Very easily ...

See full review

Owner

3 months ago

Verified

... I would like to have more opportunities to work with other poperty managers and be a part of a community. I think there needs to more exposure to current users at events. ...

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Owner

3 months ago

Verified

... For us it needs to be Increased integration with the professional Travel Trade systems and increased differentiation on visible booking codes/icons. ...

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GM

2 months ago

Verified

... Website improvement. It could be better and difficult to position and improve SEO ...

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GM

2 months ago

Verified

... Website improvement. It could be better and difficult to position and improve SEO ...

See full review

GM

2 months ago

Verified

... Eviivo is a unified tool that integrates everything an accommodation owner and manager - both hotel and vacation accommodation - needs. At Eviivo we control all our accommodations with a transparent ...

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Owner

2 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

See full review

Owner

2 months ago

Verified

... The great ease of managing Channels and the very simple Channel management interface. I also appreciate that managing nearly 15 channels is accomplished on one page. ...

See full review

Owner

2 months ago

Verified

... The great ease of managing Channels and the very simple Channel management interface. I also appreciate that managing nearly 15 channels is accomplished on one page. ...

See full review

Owner

2 months ago

Verified

... Connect to a/our pos system at the café be a little bit easier to overlook have a more modern design at the page where guests are booking ...

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Gestor

1 months ago

Verified

... Working with Eviivo is easy and intuitive, and with the chat you are always connected with them in case any questions arise. I recommend it. ...

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Owner

1 months ago

Verified

... The onboarding was excellent. I was up and running in a week with integration with Booking and AirBnb. Also since implementing Eviivo my bookings have doubled over the previous year, no double bookings and a better customer experience. great value for money. I have all my info ...

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GM

1 months ago

Verified

... Routine user support is not smooth. It is difficult to know who to contact. When you lose your password, the process is too cumbersome and wastes time. The sales department is not responsive after going online. The calendar ...

See full review

GM

1 months ago

Verified

... Routine user support is not smooth. It is difficult to know who to contact. When you lose your password, the process is too cumbersome and wastes time. The sales department is not responsive after ...

See full review

GM

1 months ago

Verified

... Routine user support is not smooth. It is difficult to know who to contact. When you lose your password, the process is too cumbersome and wastes time. The sales department is not responsive after ...

See full review

GM

1 months ago

Verified

... Routine user support is not smooth. It is difficult to know who to contact. When you lose your password, the process is too cumbersome and wastes time. The sales department is not responsive after ...

See full review

Gérant

1 months ago

Verified

... The platform is very complete, and I think that some users without developed computer knowledge must encounter some difficulties (even if support is available for them). I think that we should try to ...

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Gérant

1 months ago

Verified

... The platform is very complete, and I think that some users without developed computer knowledge must encounter some difficulties (even if support is available for them). I think that we should try to simplify the software further or offer different levels ...

See full review

Gérant

1 months ago

Verified

... The platform is very complete, and I think that some users without developed computer knowledge must encounter some difficulties (even if support is available for them). I think that we should try to ...

See full review

Gérant

1 months ago

Verified

... The platform is very complete, and I think that some users without developed computer knowledge must encounter some difficulties (even if support is available for them). I think that we should try to ...

See full review

Owner

1 months ago

Verified

... eviivo always resolves any problems in a helpful manner. They have a very easy to use online interface and are efficient when I need to connect them. ...

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Owner

1 months ago

Verified

... eviivo always resolves any problems in a helpful manner. They have a very easy to use online interface and are efficient when I need to connect them. ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Technical Support
User Experience
Channel Management
Booking Optimization
Negative Experiences
Onboarding and Integration
Customization and Flexibility
Mobile App

What Types of Hotels eviivo is Popular For

Size

28 | Large (75-199 room)

38 | Medium (25-74 room)

72 | Small (10-24 room)

13 | X-Large (200+ room)

205 | X-Small (1-9 room)

Country

108 | France

80 | United Kingdom

37 | Germany

37 | United States of America

23 | Spain

20 | Italy

13 | Morocco

6 | Canada

5 | Portugal

3 | Austria

2 | Venezuela

2 | Malaysia

2 | Ireland

1 | Malta

1 | Belgium

1 | Colombia

1 | Belize

1 | Maldives

1 | New Zealand

1 | Madagascar

1 | French Polynesia

1 | South Africa

1 | Switzerland

1 | Chile

1 | Cyprus

1 | Brazil

1 | Argentina

1 | Croatia

Type

186 | Bed & Breakfast & Inns

63 | Boutiques

34 | Branded Hotels

2 | Casinos

40 | City Center Hotels

45 | Airport/Conference Hotels

32 | Extended Stay & Serviced Apartments

8 | Hostels

54 | Limited Service & Budget Hotels

63 | Luxury Hotels

6 | Motels

30 | Resorts

1 | RV Parks & Campgrounds

134 | Vacation Rentals & Villas

Region

43 | North America

283 | Europe

3 | Asia Pacific

2 | Oceania

6 | South America

1 | Central America

15 | Africa

Category

166 | Hotel Management Software

164 | Property Management Systems

199 | Channel Managers

113 | Vacation Rental Software

What is eviivo?

Founded in 2004 | Headquarters in United Kingdom | 132 employees
eviivo Suite™ PMS is a cloud-based property management system designed to streamline hotel operations and maximize occupancy rates. It offers efficient channel management with real-time synchronization across major online travel agencies like Expedia, Booking.com, and Airbnb, ensuring your rates and availability are always up-to-date. Customizable rate plans and an intuitive interface help simplify complex tasks. Valuable features include eviivo Mobile for on-the-go management and eviivo Concierge for 24/7 AI-powered guest communication. With the ability to handle multiple properties, it's suitable for hotels, B&Bs, vacation rentals, and unique accommodations, enhancing operational efficiency and guest satisfaction.

Capabilities

Drive commission-free direct bookings

Allow contactless check-in and check-out

Integrated Cleaning Dashboard

Complete control over guests and bookings

Anytime, Anywhere, Any Device

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Property Manager

Property Management Systems
Award-winning property management system for independent accommodations, from boutique hotels and vacation rentals to cottages, inns and castles. Property Manager is included in the basic paid package.

INCLUDED

Website Manager

Website Design
SEO & mobile-friendly website offered with eviivo Suite -- or simply add a booking button on your current website.

INCLUDED

Channel Manager

Channel Managers
Connect eviivo Suite to all major online travel agencies (OTAs) with just one click – no paperwork, no overbookings. Channel Manager puts your property in front of a global audience whilst giving you complete control of pricing and policies. Best of all, you only pay when you take a booking!

INCLUDED

Promo Manager

Direct Booking Tools
Run fantastic promos, attract more guests and increase bookings!

PREMIUM ADD-ON

Guest Manager

Hotel CRM & Email Marketing
Guest Manager is designed to help you build invaluable guest profiles, in full GDPR compliance, in order to anticipate their needs and collect great reviews. And with branded unified messaging, Guest Manager delivers a world-class contactless check-in/check-out experience.

PREMIUM ADD-ON

Performance Manager

Business Intelligence
Understand where demand comes from, and monitor your business performance at a glance.

PREMIUM ADD-ON

Payment Manager

Payments Processing Software
Secure online card processing in full Level 1 PCI compliance. Accept instant online payment in any currency, from all major card types – including PayPal – with fraud protection on all transactions.

PREMIUM ADD-ON

Owner Manager

Owner Manager keeps you a step ahead by automatically calculating and keeping track of owner charges and deductions, whether you run a property portfolio or a single property.

PREMIUM ADD-ON

Mobile App

eviivo Mobile, our revolutionary mobile app, mirrors eviivo Suite and allows you to run and manage your business anywhere, anytime.

INCLUDED

eviivo Concierge

Guest Messaging Software
eviivo Concierge is an AI-powered guest messaging tool that provides ultrafast responses to online enquiries from prospective (and current) guests, 24/7. Fully integrated into eviivo Suite, eviivo Concierge automatically uses data in eviivo Suite and website content to inform its responses. Customisable to match a hotel’s existing branding and website look and feel, the tool can be programmed to provide guests with answers in any specified format or tone of voice.

PREMIUM ADD-ON

eviivo Reviews Summary

4.7
Excellent
Ease of Use
4.4/5
Customer Support
4.3/5
ROI
4.1/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, eviivo Suite™ PMS is the #11 most trending product in the Property Management Systems category (out of 316) and the #176 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

eviivo’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
88 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

eviivo Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Eviivo Average Eviivo

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20

Success Stories

11

References

3

Featured Customers

Eviivo Case Studies

profile-carrusel-screenshot

Dieses nachhaltige B&B hat mit eviivo seine Einnahmen und seinen Anteil an Direktbuchungen auf ein neues Niveau gehoben

Mecklenburgische Seenplatte (Germany)

profile-carrusel-screenshot

Launching, developing and scaling a vacation rental management company with eviivo Suite™

profile-carrusel-screenshot

Come eviivo Suite™ ha contribuito a far conoscere il meglio dell'ospitalità romana.

Rome (Italy)

profile-carrusel-screenshot

Launching, advertising and growing a thriving boutique hotel with eviivo Suite™

(United Kingdom)

profile-carrusel-screenshot

Cómo eviivo Suite™ ha impulsado la eficiencia, visibilidad y expansión de este hotel boutique

Santa Cruz de la Palma (Spain)

profile-carrusel-screenshot

De deux à trente locations : Comment ce portefeuille immobilier a grossi grâce à eviivo Suite™.

Croix (France)

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Historic Boston B&B evokes the past – and welcomes the future of bookings with eviivo Suite™

Boston (United States of America)

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This family-run green resort modernizes its operations and grows direct sales by 20% with eviivo

Crozet (United States of America)

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eviivo helps transform this small-town inn from local secret to popular getaway

Winters (United States of America)

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Dieses Hostel mit 21 Zimmern hat seinen Umsatz und seinen Anteil an Direktbuchungen mit eviivo verdoppelt

Lindau (Germany)

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eviivo y su automatización

(Spain)

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eviivo es la herramienta que nos facilita todo este trabajo

Malaga (Spain)

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Ease of use, automation, and on-the-go mobile access, all powered by eviivo Suite, are key to the success of thriving vacation rental management company Panda Sanctuaries.

London (United Kingdom)

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The Historic Berkeley Place & eviivo - Elevating Historic Hospitality

Staunton (United States of America)

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Comment eviivo a accompagné les nouveaux propriétaires de l'Auberge de Carolles lors de leur reprise de l'établissement

Carolles (France)

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Automation and the use of AI technology – all powered by eviivo Suite – are key to the growing success of Brambles of Inveraray.

(United Kingdom)

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Comment eviivo facilite le quotidien de l'agence Stéphane Plaza Val d'Europe dans la gestion de plus 50 appartements en gestion locative de courte durée

Chessy (France)

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The Lisnacurran Collection treble the size of their business using the efficiencies and functionality of eviivo Suite.

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Mit eviivo zum erfolgreichen Hotelier mit über 200 Betten in Arnsberg

Hochsauerlandkreis (Germany)

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Wie dieser Hotelier durch Digitalisierung mit eviivo jeden Tag mehrere Stunden an manueller Arbeit eingespart hat

Timmendorfer Strand (Germany)

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Eviivo Reviews

Hotelier Rating

Excellent
321
Very Good
22
Average
7
Poor
0
Terrible
17

Property Size

  • X-Small (205)
  • Small (72)
  • Medium (38)
  • Large (28)
  • X-Large (13)

Country

  • France
    France
    (108)
  • United Kingdom
    United Kingdom
    (80)
  • Germany
    Germany
    (37)
  • United States of America
    United States of America
    (37)
  • Spain
    Spain
    (23)
  • Italy
    Italy
    (20)
  • Morocco
    Morocco
    (13)
  • Canada
    Canada
    (6)
  • Portugal
    Portugal
    (5)
  • Austria
    Austria
    (3)
  • Venezuela
    Venezuela
    (2)
  • Malaysia
    Malaysia
    (2)
  • Ireland
    Ireland
    (2)
  • Malta
    Malta
    (1)
  • Belgium
    Belgium
    (1)
  • Colombia
    Colombia
    (1)
  • Belize
    Belize
    (1)
  • Maldives
    Maldives
    (1)
  • New Zealand
    New Zealand
    (1)
  • Madagascar
    Madagascar
    (1)
  • French Polynesia
    French Polynesia
    (1)
  • South Africa
    South Africa
    (1)
  • Switzerland
    Switzerland
    (1)
  • Chile
    Chile
    (1)
  • Cyprus
    Cyprus
    (1)
  • Brazil
    Brazil
    (1)
  • Argentina
    Argentina
    (1)
  • Croatia
    Croatia
    (1)

Region

  • North America
    North America
    (43)
  • Europe
    Europe
    (283)
  • Asia Pacific
    Asia Pacific
    (3)
  • Oceania
    Oceania
    (2)
  • South America
    South America
    (6)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (15)

Hoteliers say

Hoteliers like Eviivo's seamless integration with major booking channels, effectively preventing double bookings and optimizing occupancy. It enhances revenue through dynamic rate management and centralized reservation features, saving time and costs by automatically synchronizing bookings. Eviivo's effortless onboarding and accessibility enable staff to manage reservations efficiently, improving guest experiences. However, users noted issues like limited customization and inconsistent support response, which Eviivo must address for a more comprehensive service.

AI-generated from the text of customer reviews

Technical Support
User Experience
Channel Management
Booking Optimization
Negative Experiences
Onboarding and Integration
Customization and Flexibility
Mobile App
10

Helpful and consistent long-standing business partner

Owner from 10 to 24 room Bed & Breakfast & Inn in Lanchester (United Kingdom)

Verified
1 months ago
eviivo always resolves any problems in a helpful manner. They have a very easy to use online interface and are efficient when I need to connect them.
Country United Kingdom
Owner
Small Hotel
10

Managing ALL my assets in one platform

Gérant from 1 to 4 room Vacation Rentals & Villa in

Verified
1 months ago
In the context of short-term (seasonal) rental, we no longer have any worries about overbooking. We are able to respond to all our customers on a single platform. We now have better organization and communication.
Gérant
X-Small Hotel
7

Feedback

GM from in Chalon-sur-Saone (France)

Verified
1 months ago
The human side, well placed in price. The activation service is very pro actf, very involved and really supports well until going online.
Country France
GM
10

Professional staff

Amministratore from 5 to 9 room Bed & Breakfast & Inn in Lucca (Italy)

Verified
1 months ago
Resolves your problems quickly with maximum availability and courtesy. Trained staff, who can understand your difficulties and solve them with the time needed.
Country Italy
Amministratore
X-Small Hotel
9

Great channel manager

Imprenditore from 1 to 4 room Bed & Breakfast & Inn in La Spezia (Italy)

Verified
1 months ago
The ease of use and the intuitive graphics. The customer support during setup was exceptional and they answered all my questions and needs.
Country Italy
Imprenditore
X-Small Hotel
10

eviivo best Rental decision I've made

Owner from Luxury Hotel in Lajes das Flores (Portugal)

Verified
1 months ago
The onboarding was excellent. I was up and running in a week with integration with Booking and AirBnb. Also since implementing Eviivo my bookings have doubled over the previous year, no double bookings and a better customer experience. great value for money. I have all my info from one page instead of looking at multiple systems. highly rec...
Country Portugal
Owner
10

Good experiences

Gestor from 5 to 9 room in Córdoba (Spain)

Verified
1 months ago
Working with Eviivo is easy and intuitive, and with the chat you are always connected with them in case any questions arise. I recommend it.
Country Spain
Gestor
X-Small Hotel
10

Great Service

Manager from 1 to 4 room Vacation Rentals & Villa in Salida (United States of America)

Verified
1 months ago
I've been with Eviivo for over 15 years and used them for 5 different properties. Everything meets my needs and the helpline is brilliant.
Country United States of America
Manager
X-Small Hotel
10

Excellent platform! And fantastic support. I couldn't do without them.

CEO from 5 to 9 room Vacation Rentals & Villa in Pano Platres (Cyprus)

Verified
1 months ago
Easy operation. Different access rights to different staff. Every member of the staff can have access to the eviivo Suite, with different rights depending on his/her role. Also, great support!
Country Cyprus
CEO
X-Small Hotel
8

I have a tourist accommodation expertise firm and have been a business developer for Eviivo for 7 years. I implement the software for clients of my firm.

Coach en hébergements touristiques from 5 to 9 room Bed & Breakfast & Inn in Eguisheim (France)

Verified
2 months ago
Develop direct sales. Have a low-cost website for small hosts. Simplified management of booking channels. Improved customer experience. Rate optimization. Sorin Petcu is an excellent Activation and Training Agent!!! He is competent and above all he is patient and puts himself in the shoes of the customer for whom this universe is totally new.
Country France
Coach en hébergements touristiques
X-Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 17

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The hotel software eviivo offers a comprehensive solution for managing small to medium-sized hotels. With functions such as online booking management, channel management, invoicing and payment processing, eviivo facilitates daily operations and the management of various sales platforms. Overall, eviivo is a valuable software for hoteliers who want to manage their bookings efficiently and centrally. We can only recommend eviivo and are happy to be able to work with eviivo as a partner.

Question:

What differentiates this product or service from the competition?

Answer:

1. Integrated channel management: Eviivo offers highly integrated channel management that allows room availability and prices to be updated in real time on multiple booking platforms simultaneously. This seamless integration reduces the risk of overbooking and saves time in managing different sales channels, which is particularly beneficial for smaller businesses that do not have dedicated revenue management teams. 2. Complete solution for small to medium-sized businesses: Unlike many other providers that often focus on larger hotel chains, eviivo is specifically tailored to the needs of small to medium-sized hotels. The software offers all essential functions in a user-friendly interface without the need for complex or expensive additional modules. This makes eviivo a cost-effective solution for small hotels, bed & breakfasts and vacation rentals that are looking for professional management of their bookings and guest data.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ein weiterer wichtiger Vorteil von eviivo ist der ausgezeichnete Kundenservice und das benutzerfreundliche Onboarding. Nutzer loben die schnelle und kompetente Unterstützung durch das Support-Team, das bei Problemen und Fragen zuverlässig zur Seite steht. Das Onboarding ist ebenfalls sehr gut gestaltet, mit klaren Anleitungen und persönlicher Unterstützung, wodurch neue Nutzer schnell und problemlos mit der Software arbeiten können.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Philipp Hill Head of Product @ UMP Utesch Media Processing GmbH
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Ariane Benninger Communications Manager @ Gastfreund GmbH
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Philipp Hill Head of Product @ UMP Utesch Media Processing GmbH
RecommendationAvatar
Ariane Benninger Communications Manager @ Gastfreund GmbH
Are you a consultant or vendor that recommends eviivo? Leave a recommendation

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Support

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eviivo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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