Quest Cannon Hill saves 66 hours and sees 450% ROI in one month with Flexkeeping

Quest Cannon Hill, a 98-apartment Brisbane hotel with 90%+ occupancy, implemented Flexkeeping to remove operational friction. In its first month it saved 66 hours, lifted productivity 87% and recorded a 450% ROI.

CLLIX Apartments & Hotels lifts productivity 87% at Brisbane Skytower with Flexkeeping

CLLIX Apartments & Hotels, an Australian chain, uses Flexkeeping at Brisbane Skytower, a property with more than 435 short-term apartments. Productivity is up 87%, room allocation dropped from 3 hours to 15 minutes, and a rollout to 20+ more properties is next.

Capilon Hotels achieves 343% ROI across four London properties with Flexkeeping

Capilon Hotels, a management and development company running four boutique hotels in central London, replaced paper-based housekeeping with Flexkeeping. It has recorded a 343% ROI, a 67% productivity improvement and 114 hours saved every month.

IDeaS Expands Strategic Relationship with Accor Through Selection of Optix Business Intelligence

Optix solution will help Accor hotels streamline commercial reporting, accelerate decision-making, and strengthen revenue strategy across individual properties and portfolios

How Best Western Plus Hotel Stellar Grew Revenue 7.2% and Cut 90 Minutes of Daily Pricing Work

Best Western Plus Hotel Stellar sits in Sydney's CBD, with studios and multi-bedroom suites across eight room types. General Manager Daniel Rosso, who started at the hotel as a Guest Services Agent more than 20 years ago, was spending at least 90 minutes a day setting rates by hand in the PMS. One lapse in focus could leave a room priced too high or too low.

How Horange Phuket Town Went From 9% to 82% Occupancy in Its First Three Months

Horange Phuket Town is a 32-room boutique hotel a three-minute walk from Phuket Old Town. When it opened in July 2024, it had no booking history at all. GetGuest, the revenue and OTA management company behind its commercial setup, had to price a brand-new hotel with nothing to go on but the competition next door.

How North South Holiday Park Added $100,000+ in Revenue in a Single Month

North South Holiday Park is a family-owned park five minutes from Christchurch Airport, offering cabins, self-contained units, family accommodation, and powered and tent sites. Owner Dan Fraser set every rate himself, checking competitors, occupancy and bookings by hand. The park stayed busy, but it was underpriced in peak season.

AI-Powered Guest Engagement Linked to Higher Hotel Revenue, Better Personalization and Happier Guests, Study of 10+ Million Interactions Finds

Canary’s first-of-its-kind study of guest interactions with AI shows how AI enhances the stay and drives revenue.

How Lowen Hospitality Management Positioned Itself for Growth with HIA ERP

Lowen Hospitality Management, a growing Dallas-Fort Worth ownership and management company, achieves near real-time P&L after moving to HIA's hospitality-specific ERP & accounting platform.

Hotels are putting AI agents to work in live operations, with Apaleo MCP Server use up 70%

Operators are moving AI agents into live operations, with adoption of Apaleo’s Model Context Protocol Server growing 70% in three months and spread evenly across segments.

BEONx launches BEONx Spark the first Agentic RMS on the market

BEONx changes the rules of revenue management: with BEONx Spark, hoteliers set the strategy and AI agents execute it across all their hotels. 24/7. Beyond RevPAR. Explaining every decision.

How Schlössle Hotel Keeps Its Medieval Character While Bringing Revenue Management Into Daily Operations with Mews

Schlössle Hotel in Tallinn uses Mews to modernize hotel operations while preserving the character and service of its historic property.

How Ostello Bello Runs 13 Italian Hostels with Less Admin and More Community Using Mews

Ostello Bello uses Mews across 13 Italian properties to reduce administrative work, simplify staff training and keep its teams focused on what matters most: connecting with guests.

The fastest hotel replies don't win the most bookings. How you answer does.

A study of 2 million hotel emails finds that only 1 in 8 replies gave guests what they needed to book, and just 2% of unanswered offers received a follow-up.

How Rucksack Inn Raised Average Rates 8–15% and Cut Pricing Time by 30–40% Across Three Markets

Rucksack Inn has run boutique hostels since 2007, with properties in Singapore, Melaka and Siargao. As the brand grew into new markets, Head of Revenue Javen Jiang and his team were still rate shopping, checking competitors and changing prices by hand every day. Rates sometimes sat too low when demand spiked, and corrections in slow periods came late.

EVT Took a Chance on a Young SiteMinder and Never Looked Back

Almost two decades and various tech evolutions later, the partnership between EVT and SiteMinder is still going strong.