How The Gale Miami Eliminated Lobby Lines and Unified Guest Communication With Canary

Lobby lines, phone trees, guests drowning in texts. The Gale Miami fixed all three without adding a single desk. See which move mattered most.

Hybrid Resi optimises distribution and operational efficiency thanks to SiteMinder

Hybrid Resi is a growing serviced apartment provider offering stylish, modern stays for corporate travellers, families and long-term guests across the United Kingdom. With a focus on thoughtful design and personalised hospitality, the team aims to create living spaces that feel comfortable, welcoming and truly residential.

City Lodge Hotels simplifies distribution and scales trusted hospitality across Southern Africa with SiteMinder’s platform

City Lodge Hotels has been a trusted name in Southern African hospitality since opening its first property in 1985. Today, the proudly South African group operates 57 hotels across four distinct brands: Courtyard Hotel, City Lodge Hotel, Town Lodge, and Road Lodge. These properties span across all nine provinces of South Africa, as well as Windhoek (Namibia), Gaborone (Botswana), and Maputo (Mozambique). Ranked among the world’s top 250 hotel groups and holding B-BBEE Level 1 status, the group remains committed to its guiding mantra: “Life is hard. Check into easy.” Whether travelling for business, leisure, or bleisure, guests can expect reliable comfort and thoughtful amenities including: complimentary WiFi, secure parking, magnesium-enriched filtered water, and 24-hour reception. Many properties also feature conference facilities, restaurants, fitness rooms, and swimming pools, while the group’s renowned buffet breakfasts and locally inspired dining experiences continue to be guest favourites. In recent years, City Lodge Hotels has invested heavily in notable transformations such as the reimagined food and beverage concepts at City Lodge Hotel Umhlanga Ridge and the vibrant Atlantic Lounge and Atlantic Social restaurant at City Lodge Hotel V&A Waterfront. These enhancements reinforce the group’s commitment to evolving alongside guest expectations while maintaining its signature warmth and consistency. City Lodge Hotels is also deeply committed to its people, communities, and the environment. The group runs multiple skills development and internship programmes, including YES4Youth and its Accelerated Development Programme, helping nurture the next generation of hospitality professionals. Sustainability initiatives are equally impactful, with 41 hotels generating solar power, 50 diverting food waste from landfill, and all properties operating under a comprehensive environmental management system that tracks energy, water, and carbon footprint metrics.

How Ratanui Lodge simplified rate management and became more agile with SiteMinder’s UltraSync

Nestled on the beachside of Pohara in Golden Bay, at the northwest corner of New Zealand’s Nelson Tasman region, Ratanui Lodge is a contemporary boutique retreat just steps from the ocean. The ten-room lodge sits near the northern tip of Abel Tasman National Park, with access to some of the region’s most celebrated natural attractions, including Te Waikoropupu Springs, Wainui Falls, and Farewell Spit. Alongside its coastal accommodation, Ratanui Lodge is home to a restaurant and lounge bar open to the public seven days a week, and a day spa, making it as much a destination for locals as it is for travellers. Part of the Capstone Hotel Management, the lodge operates with a close-knit team where efficiency matters. Every hour saved on administration is an hour better spent on guests. Nick Biggins, General Manager, is responsible for day-to-day operations including rate management; a task that, until recently, was taking far more time than it should.

Yavapai Lodge Eliminates Long Lobby Lines With Canary’s Self-Service Kiosk

Yavapai Lodge, a 358-room lodge inside Grand Canyon National Park operated by Delaware North, eliminated 30-minute check-in lines with Canary's Self-Service Kiosks, cut service recovery spending to $0 and fixed guest communication gaps with AI Guest Messaging.

How Flanigan’s Resort & Spa Boosted Ancillary Revenue by 57% With Canary’s GMS

Flanigan's Resort & Spa, a 34-room retreat near Zion National Park, increased ancillary revenue by 57% in its first year on Canary's Guest Management System, while cutting front desk time to under a minute and eliminating its 40+ page printed compendium.

From $5K to $50K: How Williamsburg Lodge Increased Annual Upsell Revenue by 10×

Williamsburg Lodge, Autograph Collection grew upsell revenue from an estimated $5,000 a year to about $6,000 a month with Canary's Dynamic Upsells — more than $100,000 over two years — while speeding up check-ins and letting guests choose add-ons before arrival.

From Long Lines to Warm Welcomes: How Mangia’s Modernized the Guest Journey with Canary

Mangia's, an Italian hotel group with 16 exclusive properties across Sicily and Sardinia, cut check-in time by 10 minutes per guest with Canary's Mobile Check-In and Tablet Registration, while Dynamic Upsells and AI Guest Messaging generate true net-new revenue and faster, friendlier guest communication.

How Holiday Inn Paris — Gare de Lyon Bastille Unlocked an Extra €2K in Monthly Revenue

Holiday Inn Paris — Gare de Lyon Bastille, a 128-room hotel that runs at 90% occupancy year-round, brings in around €2,000 a month from Canary's Dynamic Upsells, while Payment Links and AI Guest Messaging have won back significant time for staff and made transactions faster and more secure.

Speedy Arrivals, Seamless Stays: How Hotel June Malibu Eliminated Wait Times With Canary’s Mobile Key

The Hotel June Malibu, a 13-bungalow coastal retreat on the Pacific Coast Highway, cut check-in wait times from seven minutes per guest to zero with Canary's Mobile Check-In and Mobile Key — and more than half of guests who check in via mobile now opt for a Mobile Key.

Duetto acquires FLYR Hospitality to expand its platform and accelerate innovation for hoteliers

Duetto acquires FLYR Hospitality to combine AI-driven pricing and plain-language BI with its existing Revenue Profit Operating System, following its 2025 acquisition of HotStats.

Hotel Covington Increases Average Check Size by 15% With Canary’s F&B Mobile Ordering

Hotel Covington, an independent lifestyle hotel in Covington, Kentucky, increased its average room service check by 15% with Canary's F&B Mobile Ordering, while AI Guest Messaging delivers instant, personal service and the Canary platform gives the team full visibility into every digital guest interaction.

Handling 800+ Calls a Month With Canary’s AI Voice at Hotel Zephyr

Hotel Zephyr, a 361-key boutique lifestyle hotel in San Francisco's Fisherman's Wharf, uses Canary's AI Voice to answer every guest call immediately — handling 800+ calls a month — while Digital Authorizations and Dynamic Upsells cut chargebacks and generate around $130,000 in ancillary revenue each year.

How Beaumier Uses Canary Technologies to Elevate the Guest Experience

Beaumier, a growing portfolio of destination-led hotels across France, Spain and Switzerland, uses Canary to deliver an on-brand mobile check-in, capture guest data from OTA bookings and simplify deposits with Payment Links synced to the PMS.

How Galleria Vik Milano Generated Nearly €35,000 in Annual Upsell Revenue Through an Elevated Guest Experience

Galleria Vik Milano, an 86-key Small Luxury Hotels of the World property inside Milan\u2019s Galleria Vittorio Emanuele II, uses Canary to turn check-in into a personal welcome and generated nearly \u20ac35,000 in upsell revenue in a year.

Thynk Partners with Meetingselect to Connect Hotels with Global Corporate RFP Demand

New integration automatically turns Meetingselect corporate RFPs into scored, ready-to-send e-proposals in Thynk, helping hotels & venues respond faster & win more MICE business