The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 69 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
2CheckOut shines .
ROH shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Payment Splitting and Recurring Payments.
Side-by-side ratings based on 69 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $100/mo |
| Verified Reviews | 0 | 69 |
After analyzing 69 verified reviews, 2CheckOut users most value its , while ROH users highlight automation of payments and invoicing, user-friendly interface, training and support. Click any theme to see what reviewers say.
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Automation of payments and invoicing
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User-friendly interface
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Training and support
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Real-time reporting and notifications
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Integration capabilities
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How each product ranks among Payments Processing Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | 2CheckOut |
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|---|---|---|
| Small (10-24 rooms) | — | #3 2 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #4 13 reviews |
| Large (75-199 rooms) ▾ | — | #2 21 reviews |
| X-Large (200+ rooms) ▾ | — | #2 25 reviews |
By Property Type
| Segment | 2CheckOut |
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|---|---|---|
| Boutique ▾ | — | #2 31 reviews |
| Luxury ▾ | — | #2 34 reviews |
| Branded / Chain ▾ | — | #2 28 reviews |
| Extended Stay | — | #3 4 reviews |
By Region
| Segment | 2CheckOut |
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| North America ▾ | — | #2 61 reviews |
| Europe | — | #3 1 reviews |
Choosing the right payments processing platform for your hotel can significantly impact your operational efficiency and cash flow. You’re weighing two options: 2CheckOut by 2CheckOut, a widely used platform with no recent reviews, and ROH by ROH, a newer, highly-rated system with a strong presence in multiple regions. Both aim to streamline transactions but diverge in features, usability, and market reach.
2CheckOut offers basic payment processing without a current user base or recent feedback, while ROH delivers a rich feature set, recent positive reviews, and extensive support. Your decision hinges on whether you prioritize proven simplicity or advanced functionality.
2CheckOut is primarily a generic online payment processor designed for e-commerce, not specifically tailored for the hospitality industry. It lacks dedicated hotel features like invoicing, payment scheduling, or guest management, which are core to hotel operations.
ROH, however, is crafted explicitly for hotels, automating invoicing, payment scheduling, and guest payment management, significantly reducing manual work. It boasts 19 exclusive features like refund management, split payments, recurring billing, and multi-processor gateways, which 2CheckOut does not offer.
While 2CheckOut's global presence and multi-currency support may appeal to international online merchants, it doesn't address hotel-specific needs like real-time guest payment tracking, integrations with property management systems, or chargeback management.
Given these differences, if your hotel needs a versatile, hotel-focused payment tool with comprehensive features, ROH is clearly the stronger choice. But if you seek a simple, broad online payment platform for non-hotel transactions, 2CheckOut might suffice—though it’s not actively reviewed or rated.
Edge: ROH
If your hotel requires a flexible, user-friendly payment processing platform that integrates seamlessly with hotel operations, go with ROH. Its 4.95/5 ease of use rating, 4.97/5 support score, and 65 recent reviews demonstrate its reliability and customer satisfaction.
Select 2CheckOut if your primary goal is to process online transactions outside the hotel context, especially if your hotel’s operational complexity is low. However, its zero ratings across all metrics and lack of recent reviews make it unsuitable for a hotel-focused environment.
ROH also stands out with a monthly base price of $100, offering a transparent, predictable fee structure. In contrast, 2CheckOut provides no pricing details and appears deprecated, making ROH the more practical, modern choice for hotels seeking automation and support.
Edge: ROH
ROH excels in usability, receiving a 4.95/5 rating for ease of use and a 4.92/5 onboarding score, backed by 10 recent reviews. Users praise its intuitive interface, straightforward invoicing, and simple payment scheduling, making staff adoption smooth.
Meanwhile, 2CheckOut’s usability is rated a 0/5 with no recent reviews, indicating no current user experience data. Its lack of updates or recent customer feedback suggests it’s outdated or unsupported.
Given the high ratings and recent positive reviews, ROH offers a clear advantage for hotel teams seeking a user-friendly payment platform.
Edge: ROH
ROH provides 19 exclusive features tailored to hospitality, including refund management, pre-authorizations, payment splitting, pay-by-link, partial captures, recurring payments, and acceptance of multiple card types like Visa, Amex, and Discover. It also supports PCI compliance and chargeback management.
2CheckOut offers no unique or hotel-specific features, making it a basic payment processor without the capabilities necessary for complex hotel billing or guest management.
If your hotel needs advanced features such as automated invoicing, payment scheduling, or multi-processor gateways, ROH is the clear winner. Its feature set is designed explicitly for hospitality, unlike 2CheckOut’s generic platform.
Edge: ROH
ROH’s customer support and onboarding are highly rated at 4.97/5, with recent reviews praising its support staff and ease of onboarding. Users describe ROH as “extremely user friendly” and “support staff is great,” reflecting ongoing, reliable support.
2CheckOut, with a 0/5 support rating and no recent reviews, signals a lack of current customer service or active support. Its absence of recent user feedback suggests it’s no longer actively maintained or supported.
For a hotel seeking dependable, responsive assistance, ROH’s support system is a significant advantage.
Edge: ROH
ROH has a perfect 100/100 HT Score, with a 4.97/5 customer support rating and 65 recent reviews, mostly positive. Hotels across various segments, especially in North America, Europe, and Asia Pacific, rate it highly for ease of use, support, and value.
2CheckOut has no reviews—its score is zero—indicating no recent hotel user feedback. Its lack of ratings and recent activity mean it doesn’t have a current reputation among hotel operators.
Considering recent reviews and high ratings, ROH is the preferred choice for hoteliers valuing user feedback and proven satisfaction.
Edge: ROH
2CheckOut does not provide any pricing details, suggesting it may be outdated or not available for hotel use. ROH charges a flat $100 monthly fee, with no implementation or setup costs, making it transparent and predictable.
For hotels, predictable pricing simplifies budgeting, especially when paired with automation features that save staff time. The lack of clear pricing for 2CheckOut further diminishes its viability.
Edge: ROH
Hotels that primarily need a simple, online payment processor outside the hospitality context might consider 2CheckOut, especially if they operate e-commerce stores or require basic credit card processing.
Teams that prefer a straightforward, no-frills payment solution and have minimal operational complexity could find 2CheckOut acceptable.
Not ideal if your hotel needs automation, guest invoicing, or industry-specific features like scheduling or refunds. Its lack of recent updates or reviews makes it unsuitable for hotels seeking a robust, hospitality-specific platform.
Bullets:
Hotels that want a dedicated, automation-driven payments platform tailored for hospitality should choose ROH. It fits mid-size to large hotels, resorts, and boutique hotels seeking efficiency and better cash flow management.
Teams focusing on streamlining invoicing, automating guest payments, and integrating with existing hotel systems will find ROH valuable. It’s also suitable for hotels that prioritize high support quality and real-time financial reporting.
Not ideal if your hotel operates on a very small scale or has minimal payment processing needs, as ROH’s features and pricing are designed for more active, complex operations.
Bullets:
The core difference is that 2CheckOut is a generic payment processor with no recent reviews or hotel-specific features, making it unsuitable for active hotel operations. ROH, on the other hand, is a specialized, highly-rated platform designed explicitly for hospitality, with ongoing positive reviews and diverse features.
If your hotel needs a modern, automation-focused payments system with robust support, choose ROH. It offers a comprehensive suite of features, excellent user ratings, and recent positive feedback.
Opt for 2CheckOut only if your requirements are limited to basic online payments outside the hotel industry, and you are prepared for the risks of outdated or unsupported software. For hospitality professionals, ROH presents a clear, advantageous choice.
Final Verdict: For hotels seeking reliable, feature-rich payment processing, ROH is the superior option. Its recent reviews, high ratings, and tailored features make it the recommended choice.
According to HTR's product database, 2CheckOut and ROH share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | 2CheckOut |
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| Partial Capture | ||
| Pay by Link | ||
| Payment Splitting | ||
| Pre-Authorizations | ||
| Recurring Payments | ||
| Refund Management |
Showing top differences. 7 more features differ between these products.
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"When we were new to ROH, a change in my finance team left our accounts receivable a mess—over a million dollars past due. I reached out to the ROH team in a panic, and they immedia..."
What hoteliers love
Automation of payments and invoicing streamlines key financial tasks such as scheduling, billing, and notification of payments. Reviewers frequently h... Automation of payments and invoicing streamlines key financial tasks such as scheduling, billing, and notification of payments. Reviewers frequently highlight the time savings and operational efficiency gained through ROH's automation. It also helps in reducing manual errors, thereby improving cash flow management.
ROH is consistently praised for its intuitive interface, which is easy for both hotel staff and clients to use. The platform simplifies the process of... ROH is consistently praised for its intuitive interface, which is easy for both hotel staff and clients to use. The platform simplifies the process of making and receiving payments, leading to a smoother transaction experience and increased satisfaction among users.
Users appreciate the initial training and continued support from ROH, helping to ensure a smooth adoption of the software. This is particularly benefi... Users appreciate the initial training and continued support from ROH, helping to ensure a smooth adoption of the software. This is particularly beneficial for onboarding new users or addressing complex queries effectively.
Where hoteliers push back
While ROH provides significant time-saving benefits, several users suggested enhancements around integration with existing hotel systems such as PMS a... While ROH provides significant time-saving benefits, several users suggested enhancements around integration with existing hotel systems such as PMS and sales software for even greater efficiency. This includes potential integration with Salesforce, Delphi, and Opera.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. 2CheckOut and ROH share many core Payments Processing Software features, but each has unique capabilities. 2CheckOut offers 1 verified integration partners, while ROH offers 1. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ROH leads in ease of use at 5.0/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
2CheckOut: No. ROH: No. Neither product currently offers a free tier. Most Payments Processing Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. 2CheckOut has an HT Score of 0 and ROH has 100. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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