Folio Pay vs. ROH:
Which Is Right for You?

The Decision

Choosing the right payments processing software for your hotel is critical. Folio Pay by Folio and ROH by ROH both aim to streamline financial transactions, but they approach this goal differently. Folio Pay, with only 3 reviews, is newer and less proven, whereas ROH, with 65 reviews and recent feedback, offers a more established track record. Your decision hinges on your hotel’s specific needs and how much confidence you place in recent customer experiences.

Both products address payment automation, but ROH’s broader feature set and more extensive support infrastructure give it a distinct advantage. Do you prioritize proven performance with extensive features, or are you looking for a newer solution with focused capabilities?

Is Folio Pay or ROH Better for Hotels?

Both Folio Pay and ROH target hotel payment workflows, but their core strengths differ. Folio Pay emphasizes transforming accounts payable through rebates and flexible vendor payments, integrating tightly with folio’s procure-to-pay system. ROH, on the other hand, offers a comprehensive platform with 19 exclusive features aimed at automating guest and hotel payments, including invoice management and scheduling.

Folio Pay’s minimal review count and lack of recent feedback mean its reputation is less certain. ROH, with 10 recent reviews and an overall high score, clearly demonstrates its market presence. Which approach aligns more with your hotel’s ongoing operational focus?

Folio Pay vs ROH: Which Should Your Hotel Choose?

If your hotel needs a straightforward, cloud-based supplier payment platform with rebate incentives, Folio Pay could be suitable. It's designed for teams that want to improve accounts payable processes, especially if already invested in Folio’s broader procure-to-pay ecosystem.

Conversely, if you seek a flexible, feature-rich payment solution capable of managing guest payments, invoicing, and scheduling with extensive integrations, ROH is the better choice. Its 19 exclusive features and strong user feedback make it more adaptable across different property types and operational sizes, especially in the luxury or resort segments.

For most hotels aiming for proven, comprehensive functionality, ROH’s proven track record makes it the safer pick. Folio Pay may be attractive for those seeking a niche solution with rebates, but its limited review data warrants caution.

Is Folio Pay or ROH Easier to Use?

Folio Pay excels in ease of use, earning a 5/5 rating from its few reviews, with users describing it as an “easy system to handle” and “excellent tool” that allows vendors to be paid quickly. Its interface is praised for simplicity, although some note transfer times could improve. Given its minimal review count, these insights are tentative but positive.

ROH also boasts a very high ease-of-use rating at 4.95/5, with reviews highlighting its user-friendly, intuitive interface. Users appreciate how quickly both hotel staff and clients adapt to the platform, making payment processes smooth and straightforward.

Edge: Folio.

Which Has Better Features: Folio Pay or ROH?

ROH offers a significantly broader feature set with 19 exclusive capabilities, including refund management, pre-authorizations, payment splitting, pay-by-link, recurring payments, and acceptance of multiple card types like Apple Pay and Google Pay. These features support complex, multi-layered payment workflows suited for large or sophisticated hotel operations.

Folio Pay provides core payment processing functions but lacks the extensive feature variety found in ROH. It focuses more on transforming accounts payable processes and generating rebates rather than offering a wide array of payment tools.

Edge: ROH.

Which Has Better Customer Support: Folio Pay or ROH?

Both products demonstrate strong support reputations, but ROH’s support ratings are slightly higher at 4.97/5, with reviews praising its support staff as “great” and its onboarding as “smooth.” ROH’s ongoing support and training appear more established, especially given its larger user base.

Folio Pay, with a 5/5 support rating, is described as meeting needs effectively, but with fewer reviews and less recent feedback, its support reputation isn’t as robust.

Edge: ROH.

Which Has More Integrations: Folio Pay or ROH?

ROH has one verified integration with Oracle Hospitality, giving it a slight edge in connectivity. Folio Pay currently has no verified partners, limiting its integration options and possibly requiring manual processes or custom solutions for other hotel systems.

The limited integrations of Folio Pay could pose challenges for hotels seeking seamless technology ecosystems. ROH’s existing integration demonstrates its capacity to connect with major hotel systems, enhancing operational efficiency.

Edge: ROH.

Which Do Hoteliers Rate Higher: Folio Pay or ROH?

ROH’s review count of 65, with recent feedback from 10 users, provides a more reliable gauge of hotel satisfaction. It scores consistently high on ease of use, support, and value, especially among luxury and resort hotels that praise its automation and real-time reporting.

Folio Pay, with only 3 reviews, is less proven. Its ratings are perfect based on limited data, but the small sample size and recency mean we should approach its reputation cautiously.

Edge: ROH.

How Much Do Folio Pay and ROH Cost?

Folio Pay does not disclose pricing details publicly, which may suggest custom quotes based on hotel size or needs. ROH charges a straightforward $100/month fee, with no trial or additional setup costs.

For budget-conscious hotels, the transparency of ROH’s pricing is advantageous, while Folio Pay’s custom pricing could either be a benefit or obstacle depending on your hotel’s negotiation flexibility.

What Type of Hotel Should Use Folio Pay?

• Hotels that focus on supplier management and procurement.
• Teams seeking to maximize rebates and cash-back incentives.
• Hotels with existing Folio procure-to-pay systems.
• Operations that prefer a simple, cloud-based vendor payment platform.
• Hotels that prioritize controlling accounts payable with transparency.

Not ideal if:

• You need a comprehensive guest payment solution.
• Your hotel requires extensive integrations.
• You prefer a product with broad feature sets and proven track record.

What Type of Hotel Should Use ROH?

• Hotels of all sizes looking to automate guest and vendor payments.
• Resorts, luxury, and boutique hotels requiring detailed invoice management.
• Hotels seeking a platform with numerous features like refunds, recurring payments, and multi-card acceptance.
• Hotels that want real-time reporting, notifications, and strong support.
• Teams aiming for quick onboarding and proven user satisfaction.

Not ideal if:

• You need a niche solution focused solely on supplier rebates.
• Your hotel operates with very basic payment needs.
• You are hesitant to adopt a product with a larger feature set that may require more initial training.

ROH vs Folio Pay: The Bottom Line for Hotels

ROH’s broader, more feature-rich platform and extensive recent reviews make it the most reliable choice for hotels seeking a proven, scalable payments solution. Its capacity to automate both guest and vendor payments, combined with strong support and integrations, addresses a wide array of hotel operational needs.

Folio Pay’s niche focus on accounts payable and rebates might appeal to hotels with specific procurement strategies, especially those already invested in Folio’s ecosystem. However, its limited review data and fewer features make it less suitable for hotels looking for a comprehensive payments platform.

In summary, if you want a dependable, highly-rated platform with proven hotel industry support, go with ROH. If your primary focus is supplier rebates and procurement control within Folio’s environment, Folio Pay could fit. For most hotels, ROH’s extensive recent positive feedback and feature set make it the safer, more confident choice.