The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 1,410 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines in Ease of Use and Customer Support — especially for casino properties (4.8/5), with exclusive features like Revenue management module and Native Email Marketing.
Side-by-side ratings based on 1,410 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $300/mo | From $600/mo |
| Verified Reviews | 0 | 1,410 |
After analyzing 1,410 verified reviews, 3RPMS users most value its , while Cloudbeds users highlight ease of use and onboarding, calendar and visual reservation management, reporting and analytics. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Ease of use and onboarding
▾
|
|
|
+
Calendar and visual reservation management
▾
|
|
|
+
Reporting and analytics
▾
|
|
|
+
Channel management and OTA synchronization
▾
|
|
| Cons | |
|
−
Support responsiveness and human access
▾
|
|
|
−
Mobile app limitations
▾
|
|
|
−
Billing, folio, and invoicing workflows
▾
|
|
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #1 694 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #4 222 reviews |
| Large (75-199 rooms) ▾ | — | #4 48 reviews |
| X-Large (200+ rooms) | — | #15 3 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | — | #1 562 reviews |
| Luxury ▾ | — | #4 242 reviews |
| Branded / Chain ▾ | — | #6 126 reviews |
| Extended Stay ▾ | — | #2 100 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | — | #2 468 reviews |
| Europe ▾ | — | #7 175 reviews |
| Asia Pacific ▾ | — | #3 340 reviews |
| Middle East ▾ | — | #7 12 reviews |
When choosing a property management system (PMS), your hotel’s priorities—ease of use, features, support, and scalability—must guide the decision. 3RPMS and Cloudbeds PMS aim to streamline operations, but they approach this goal very differently.
3RPMS promises an all-in-one cloud platform tailored by hoteliers for hoteliers, emphasizing simplicity and real human support. Cloudbeds, meanwhile, positions itself as a global growth engine, integrating extensive features, third-party apps, and AI-driven insights. Which system aligns best with your hotel’s current needs and future ambitions?
3RPMS offers a streamlined, intuitive experience designed for hotels that want to minimize complexity and reliance on lengthy onboarding. Its core strengths are centralized management and automated workflows, but it has a glaring weakness: zero reviews, ratings, or recent user feedback, which casts doubt on its current reliability and development.
Cloudbeds, on the other hand, boasts over 1,071 reviews, with recent data from the last six months showing 81 reviews—significantly more recent and abundant. Its 4.63/5 overall rating and 4.61/5 ease of use demonstrate sustained user satisfaction. The vast number of reviews indicates a mature, widely adopted platform that adapts to diverse property types.
Given the more recent reviews and higher engagement, Cloudbeds clearly stands as the more trusted and proven choice. If you’re looking for a system with real-world validation, Cloudbeds’s data-backed reputation outshines 3RPMS.
If your hotel needs a full-featured ecosystem that tightly integrates reservation management, distribution, revenue tools, and guest engagement, Cloudbeds is the clear winner. Its extensive feature set (33 unique features) and 190 verified integrations make it suitable for properties seeking growth and operational efficiency.
Conversely, if your hotel values simplicity, minimal setup, and a focus on centralized management without extensive third-party integrations, 3RPMS might seem appealing. However, in the absence of recent reviews or proven user feedback, Cloudbeds’s robust ecosystem offers more confidence for hotels aiming to scale or improve operational complexity.
For most hoteliers, especially those looking to grow or optimize multiple channels, Cloudbeds’s comprehensive ecosystem makes it the better fit.
Cloudbeds’s user interface consistently earns a 4.61/5 rating, with many reviews praising its intuitive, mobile-friendly design. Support and onboarding are rated at 4.45/5, with users noting that the platform is easy for staff to learn and adopt, even across multiple properties.
In comparison, 3RPMS scores a 0/5 in ease of use, with no recent reviews or user feedback to validate its usability. The lack of demonstrated support or user testimonials makes it impossible to assess its onboarding experience or interface design.
Edge: Cloudbeds.
Cloudbeds offers 33 distinct features, including a channel manager, revenue management, guest messaging, booking engine, and integrations with 190 partners—covering nearly every aspect of hotel operations. Its features are designed for growth, automation, and guest engagement, with advanced modules like multi-lingual support, online check-in, and analytics dashboards.
3RPMS claims to be a modern, all-in-one cloud solution but offers zero features in its description or user reviews, making it impossible to compare directly. The absence of detailed features raises doubts about its capabilities.
Edge: Cloudbeds.
Cloudbeds’s support team scores 4.41/5, with reviews highlighting prompt, empathetic, and effective assistance. Many users mention that Cloudbeds’s support has been instrumental in onboarding and troubleshooting, with some stating, “Cloudbeds support is quick and reliable, making implementation smooth,” and others appreciating their ongoing responsiveness.
There are no recent reviews or ratings for 3RPMS, so their customer support quality remains unverified. This lack of feedback diminishes confidence in their post-sale service.
Edge: Cloudbeds.
Cloudbeds boasts 190 verified integrations, including popular partners like SiteMinder, Stripe, and Trevo. Its extensive marketplace supports scalability and customization, enabling properties to connect reservation systems, payment gateways, CRM, and more, often via two-way, real-time data exchange.
3RPMS lists only 12 verified partners, with no details on integration depth or variety. This limited ecosystem could hinder growth or automation for properties needing diverse system connectivity.
Edge: Cloudbeds.
Cloudbeds’s reviews show a high level of satisfaction across multiple segments, including boutique hotels, hostels, and independent properties, with an overall rating of 4.63/5. Recent reviews highlight its ease of use, support, and features, with many users noting marked operational improvements and revenue growth.
In contrast, 3RPMS has no reviews, scores, or user feedback available, making it impossible to gauge satisfaction levels or property-specific ratings.
Edge: Cloudbeds.
Cloudbeds’s pricing starts at $600/month, with no free tier or trial details specified. Its pricing structure reflects its extensive features and global support, making it a significant investment but justified for scalable, growth-oriented properties.
3RPMS’s pricing information is unavailable, with no details about licensing, monthly fees, or setup costs. The absence of pricing data makes it difficult to evaluate value or compare ROI accurately.
Due to the lack of recent reviews, make sure you verify their support and stability before committing.
Cloudbeds is especially suitable if growth and operational efficiency are key priorities.
Cloudbeds stands out as the more established, well-reviewed, and feature-rich property management platform. Its extensive integration ecosystem, high user ratings, and recent, abundant reviews give hoteliers confidence in its ability to support growth and operational excellence.
3RPMS offers a simplified, all-in-one solution that might appeal to small hotels seeking ease, but the lack of recent validation makes it a risky choice unless you can verify ongoing support and stability.
For hotels aiming to scale, improve efficiency, and harness a broad ecosystem, Cloudbeds remains the recommended option. If your focus is on minimal complexity and quick setup without needing extensive integrations, 3RPMS could be worth exploring—but proceed cautiously with limited feedback.
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature |
|
|
|---|---|---|
|
▾
Accounting & Finance
|
|
|
| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
|
▾
Marketing & Ecommerce
|
|
|
| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Administration & Configuration
|
|
|
| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
|
▾
Customer Management
|
|
|
| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Front Office
|
|
|
| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
|
▾
Groups Management
|
|
|
| Group functionality | ||
| Automated Space Optimization | ||
|
▾
Guest Experience
|
|
|
| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
|
▾
Housekeeping
|
|
|
| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
|
▾
Payments
|
|
|
| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
|
▾
Reservations Management
|
|
|
| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Revenue Management
|
|
|
| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
|
▾
Taxes & Compliance
|
|
|
| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
|
▾
Support & Training
|
|
|
| Online 24/7 support | ||
|
▾
Food & Beverage
|
|
|
| EPoS | ||
|
▾
Spa
|
|
|
| Spa & Wellness Module |
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
No published case study for this goal yet.
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
No published case study for this goal yet.
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
What hoteliers love
A common theme is that Cloudbeds is relatively easy to learn, visually clear, and suitable for small properties or teams with limited technical skills... A common theme is that Cloudbeds is relatively easy to learn, visually clear, and suitable for small properties or teams with limited technical skills. Some reviewers praise the onboarding and training materials, while others say setup can be slow or incomplete, especially during initial implementation.
Users most often praise Cloudbeds for its clear calendar view, which makes it easy to see room status, move bookings, split stays, and handle check-in... Users most often praise Cloudbeds for its clear calendar view, which makes it easy to see room status, move bookings, split stays, and handle check-ins and changes visually. Reviewers say this reduces clicks, speeds up front-desk work, and helps staff understand the property at a glance.
Users frequently mention Cloudbeds’ reporting as useful for reviewing performance, occupancy, revenue, and operational trends in one place. At the sam... Users frequently mention Cloudbeds’ reporting as useful for reviewing performance, occupancy, revenue, and operational trends in one place. At the same time, many want more customization, faster downloads, and more modern dashboard-style visualizations instead of Excel-like exports.
Where hoteliers push back
Support is a major differentiator in the reviews, but many users want faster access to a human and fewer chatbot bottlenecks. Some praise quick, helpf... Support is a major differentiator in the reviews, but many users want faster access to a human and fewer chatbot bottlenecks. Some praise quick, helpful chat or implementation help, while others ask for phone, video, or direct-agent support for urgent front-desk issues.
A major recurring issue is that the mobile app is often viewed as read-only or too limited for real operational work. Reviewers repeatedly want the ab... A major recurring issue is that the mobile app is often viewed as read-only or too limited for real operational work. Reviewers repeatedly want the ability to create and edit reservations, manage rooms, and receive real-time notifications directly in the app instead of switching back to the web browser or email.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. 3RPMS and Cloudbeds PMS share many core Property Management Systems features, but each has unique capabilities. 3RPMS offers 15 verified integration partners, while Cloudbeds PMS offers 207. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Cloudbeds PMS leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
3RPMS: No. Cloudbeds PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. 3RPMS has an HT Score of 0 and Cloudbeds has 100. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Custom recommendations tailored to your property