Cloudbeds PMS vs. RMS:
Which Is Right for You?

Is Cloudbeds PMS by Cloudbeds or RMS by RMS Better for Hotels?

Cloudbeds and RMS both serve as cloud-based Property Management Systems (PMS) designed to unify hotel operations such as reservations, channel management, payments, and reporting. They diverge primarily in their operational focus and market footprint. Cloudbeds targets independents, hostels, boutique hotels, and small to medium multi-property groups with an emphasis on integrated automation and revenue growth. RMS is tailored more toward multi-property operators, including motels, RV parks, serviced apartments, and holiday parks, emphasizing configurability and complex portfolio management.

Both platforms solve the core problem of reducing manual workload in reservations, syncing inventory across distribution channels, and improving revenue management. Cloudbeds excels at simplifying front desk workflows and direct booking strategies, while RMS offers intricate trust accounting and multi-property scalability suited for properties with diverse operational needs.

Cloudbeds PMS by Cloudbeds vs RMS by RMS: Which Should Your Hotel Choose?

If your property is an independent boutique hotel, hostel, or small group seeking a unified PMS, channel manager, and booking engine with strong automation, Cloudbeds is the data-backed choice. It holds a 4.6/5 overall rating across 1,420 reviews, with 180 recent reviews averaging 4.8/5, demonstrating current customer satisfaction. Its integrated booking engine and real-time OTA synchronization reduce overbooking and manual errors. Reviewers emphasize ease of use and fast onboarding, which suits small teams with limited technical capacity.

If you operate a multi-property group, motel chain, RV resort, or serviced apartment portfolio requiring highly configurable workflows, trust accounting, and a robust reporting suite, RMS is the better fit. It has a 4.2/5 rating from 326 reviews, but only 7 in the last 6 months, indicating the historical rating may not fully reflect current product quality. RMS supports complex inventory types and offers a native booking engine and guest portal. It is praised for scalability and flexibility, especially in outdoor or non-standard inventory models.

For hotel segments underrepresented in RMS’s review data, such as hostels (only 5 reviews), the evidence is insufficient to recommend it confidently. Conversely, Cloudbeds’ extensive reviews across boutique hotels (577 reviews) and bed & breakfasts (586 reviews) provide a strong data foundation. This comparative data supports choosing Cloudbeds for smaller, independent properties and RMS for larger, complex portfolios and outdoor accommodation specialists.

Is Cloudbeds PMS by Cloudbeds or RMS by RMS Easier to Use?

Cloudbeds leads ease-of-use metrics with a 4.6/5 rating versus RMS’s 4.3/5, and an onboarding score of 4.5/5 compared to RMS’s 4.1/5, both across hundreds of reviews. Reviewers consistently highlight Cloudbeds’ intuitive interface, rapid staff adoption, and reduction in front-desk friction. For example, a reviewer managing a 104-room hotel reported Cloudbeds as "very user friendly" and "easy to teach to new freshers and interns." The drag-and-drop tape chart and centralized dashboards simplify daily workflows.

RMS users praise its configurability but note a steeper learning curve. Some mention that entering rates and refunding guests require more clicks and clarity, potentially slowing front desk operations. RMS’s complexity supports large portfolios but can complicate onboarding for smaller properties. Limited recent review volume (7 in six months) weakens confidence in whether RMS maintains this ease consistently today.

Edge: Cloudbeds.

Which Has Better Features: Cloudbeds PMS by Cloudbeds or RMS by RMS?

Cloudbeds offers 64 unique hotel-relevant features, including a drag-and-drop tape chart, 2-way real-time integrations, unlimited channel connections at no extra cost, and a comprehensive analytics dashboard. These features enhance operational control at the front desk and support revenue management teams with actionable insights. For example, multi-lingual support and centralized user role management streamline global team coordination.

RMS provides 74 unique features, notably a guest CRM, guest profiles, multi-currency support, native booking engine, POS system, housekeeping module, group booking engine, pricing intelligence, guest feedback management, mobile device voice-to-text notes, and on-premise deployment options. RMS’s guest CRM and feedback tools improve loyalty and guest engagement workflows, critical for properties with complex guest profiles and multiple revenue streams.

Cloudbeds’ exclusive features focus on operational simplicity and scalable channel management, while RMS’s feature set targets comprehensive guest management and property-specific customizations. The presence of a native POS and guest portal in RMS creates operational efficiencies in food & beverage and guest communication that Cloudbeds lacks.

Edge: RMS.

Which Has Better Customer Support: Cloudbeds PMS by Cloudbeds or RMS by RMS?

Cloudbeds rates 4.4/5 on customer support and 4.5/5 on onboarding, based on 1,420 reviews, including 180 from the past six months where the overall rating rose to 4.8/5. Reviewers commend Cloudbeds’ responsive, knowledgeable teams and detailed training resources, though some criticize slow live phone support and outsourced chat assistance delays.

RMS scores slightly higher on support at 4.5/5 but lower on onboarding at 4.1/5, across 326 reviews with only 7 recent ones. Reviewers highlight RMS’s proactive and knowledgeable support agents, citing specific praise for individuals like Sonya and Makiko. However, there are complaints about slow response times from account managers and outdated help center articles. RMS users report a need for improved digital learning materials and video tutorials.

Given both support and onboarding ratings favor Cloudbeds and its more robust recent review activity, Cloudbeds demonstrates a stronger, more consistent customer service experience currently.

Edge: Cloudbeds.

Which Has More Integrations: Cloudbeds PMS by Cloudbeds or RMS by RMS?

Cloudbeds boasts 208 verified partner integrations, nearly double RMS’s 118. They share 69 common partners, including key hospitality tools like HiJiffy, Net Affinity, GuestRevu, and Whistle. Unique to Cloudbeds are integrations with FLEXIPASS Keyless Mobile Access, ManCloud, Sirvoy, and HotelTime, supporting advanced operations such as mobile key access and specialized channel management.

RMS offers unique integrations with critical platforms such as STR, Sage, PhoneSuite, OpenKey, UpsellGuru, and Flexkeeping, which cater to enterprise needs and property-level operational tools. RMS’s marketplace emphasizes connectivity for outdoor and multi-property environments.

For independent hotels and boutique chains prioritizing cloud-based automation and extensive third-party tools, Cloudbeds’ broader integration ecosystem provides a clear advantage. RMS’s integrations better support complex, multi-site portfolio needs and specialized operational workflows.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds PMS by Cloudbeds or RMS by RMS?

Cloudbeds holds a 4.6/5 overall rating from 1,420 reviews, including 180 reviews in the last six months with an even higher 4.8/5 score, indicating improved recent user satisfaction. RMS maintains a 4.2/5 rating from 326 reviews but only 7 in the last six months, too few to establish a reliable current rating. RMS’s recent review volume has dropped 54% from its prior average, suggesting waning reviewer engagement and potentially unreported recent challenges.

By segment, Cloudbeds leads across boutique hotels (4.6/5 over 577 reviews vs RMS’s 4.2/5 across 106), bed & breakfasts (4.6/5 across 586 reviews vs RMS’s 4.3/5 over 94), and hostels (4.6/5 across 305 reviews vs RMS’s limited 5 reviews). RMS outperforms slightly in motels (4.2/5 over 83 reviews vs Cloudbeds’s 4.4/5 over 76) and RV parks (4.4/5 vs Cloudbeds’s 4.2/5), reflecting its alignment with these property types.

The volume, recency, and breadth of Cloudbeds reviews support its higher overall rating as more representative and current.

Edge: Cloudbeds.

How Much Do Cloudbeds PMS by Cloudbeds and RMS by RMS Cost?

Cloudbeds charges a base price of $600.00 with no implementation fee or trial, and does not publish per-room or monthly flat fees. RMS has a higher base price of $800.00, also without published per-room or flat monthly fees, implementation fee, or trial.

Without per-room or usage-based pricing, Cloudbeds’ lower base price may present better value for smaller properties, especially independents and hostels with fewer rooms. RMS’s higher base price could reflect its focus on larger portfolios and more complex configurations, but explicit pricing details beyond base cost are not provided for either product.

What Type of Hotel Should Use Cloudbeds PMS by Cloudbeds?

• Hotels that want an all-in-one platform combining PMS, channel manager, and booking engine to reduce vendor complexity (supported by 1,420 reviews).
• Properties prioritizing ease of use and fast onboarding for front desk and housekeeping staff, evidenced by a 4.6 ease-of-use rating.
• Independent boutique hotels, hostels, bed & breakfasts, and small to medium multi-property groups seeking scalable, cloud-based operations (supported by review volume and segments).
• Teams aiming to increase direct bookings and revenue with integrated pricing intelligence and booking engine tools.
• Hotels valuing extensive third-party integrations (208 partners) to customize workflows and guest experience.

Not ideal if:

• You require extensive native POS integration or on-premise deployment options not fully supported.
• You need highly configurable multi-currency and guest CRM capabilities found more comprehensively in RMS.
• Your property portfolio is large, complex, or includes outdoor accommodations or RV parks where RMS has stronger adoption.

What Type of Hotel Should Use RMS by RMS?

• Multi-property operators requiring scalable solutions to manage many sites with standardized tools (supported by case studies like Lafayette Hotels with 26 properties).
• Motels, RV parks, serviced apartments, and holiday parks needing specialized inventory and trust accounting functionality.
• Properties that require in-depth reporting and configurable workflows to support complex operational needs.
• Hotels prioritizing integrated guest CRM, native booking engines, group booking management, and guest feedback tools.
• Teams that benefit from RMS’s strong customer support and expertise in diverse accommodation types.

Not ideal if:

• Your property is a small independent hotel or hostel where ease of use and fast onboarding are critical.
• You rely heavily on mobile app management or want a simpler front desk system with more automation.
• You require a broad third-party integration marketplace; RMS has fewer verified partners (118) than Cloudbeds.

Cloudbeds PMS by Cloudbeds vs RMS by RMS: The Bottom Line for Hotels

Cloudbeds and RMS both offer cloud-based PMS solutions that unify reservations, channel management, payments, and reporting but differ in market focus and operational depth. Cloudbeds centers on streamlining small to medium independent hotels, hostels, and boutique groups with an all-in-one platform emphasizing ease of use, automation, and direct bookings. RMS targets multi-property groups, motels, RV parks, and serviced apartments with a highly configurable PMS that supports complex portfolios and trust accounting.

Choose Cloudbeds if you want a unified PMS, channel manager, and booking engine with seamless integration across 208 partners, a drag-and-drop tape chart, and a platform that scores 4.6/5 overall from 1,420 reviews including 180 recent ones with a 4.8/5 score. It excels in fast onboarding, ease of use, and delivering revenue management tools for independents and smaller portfolios.

Choose RMS if you operate large multi-property groups or non-traditional accommodations like RV parks and need advanced guest CRM, native POS, multi-currency support, and flexible reporting. Its 4.2/5 rating from 326 reviews, while solid, is based on limited recent feedback (7 reviews) and shows a decline in review activity, which may indicate less current engagement.

The sharp drop in RMS’s recent review volume (54% fewer than its prior average) suggests its all-time ratings may not fully reflect the present product experience or support quality. Cloudbeds’s active review pipeline and rising recent ratings provide stronger evidence of consistent performance and customer satisfaction today.

Edge: Cloudbeds.