The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 395 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
3RPMS shines , with exclusive features like Housekeeping Mobile App and Guest CRM.
ThinkReservations shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Mobile App and Guest Messaging.
Side-by-side ratings based on 395 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $300/mo | From $500/mo |
| Verified Reviews | 0 | 395 |
After analyzing 395 verified reviews, 3RPMS users most value its , while ThinkReservations users highlight customer support, operational efficiency, data and reporting. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Customer Support
▾
|
|
|
+
Operational Efficiency
▾
|
|
|
+
Data and Reporting
▾
|
|
|
+
Integration with OTAs
▾
|
|
| Cons | |
|
−
Pricing and Fees
▾
|
|
|
−
Security Features
▾
|
|
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #4 145 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #9 25 reviews |
| Large (75-199 rooms) | — | #6 3 reviews |
| X-Large (200+ rooms) | — | #5 1 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | — | #7 100 reviews |
| Luxury ▾ | — | #7 70 reviews |
| Branded / Chain ▾ | — | #7 24 reviews |
| Extended Stay ▾ | — | #11 8 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | — | #1 386 reviews |
| Europe | — | #57 0 reviews |
| Asia Pacific | — | #32 0 reviews |
| Middle East | — | #32 0 reviews |
Choosing a property management system (PMS) is critical to your hotel’s operational success. Both 3RPMS by 3RPMS and ThinkReservations PMS aim to streamline your management tasks, but they diverge significantly in their offerings, user experience, and market presence. 3RPMS's limited review data contrasts with ThinkReservations' extensive, recent feedback, making the latter more reliable for your decision. Are you prioritizing comprehensive support and proven performance?
3RPMS and ThinkReservations both serve as centralized platforms to handle reservations, guest management, and operations, but they differ in maturity and user feedback. 3RPMS’s platform, developed by hospitality experts, emphasizes automation and integration with partners like SiteMinder and Stripe, yet it has no recent reviews or ratings, raising questions about its current reliability. ThinkReservations, with over 356 reviews, enjoys high ratings (4.88/5 overall), and recent feedback consistently praises its ease of use, support, and features. Given the absence of recent data for 3RPMS, ThinkReservations' proven track record makes it the more dependable choice.
If your hotel needs a straightforward, highly rated PMS with extensive customer feedback, go with ThinkReservations. It suits small to mid-sized hotels, B&Bs, and boutique properties looking for reliable OTA integrations, user-friendly interfaces, and strong support. Conversely, 3RPMS might appeal if you require a system with specialized features like a guest CRM, online checkout, or automated rules, but the lack of recent reviews makes its performance uncertain. For most hoteliers, the proven track record favors ThinkReservations.
ThinkReservations scores 4.82/5 for ease of use, with reviews praising its intuitive interface, quick onboarding, and minimal staff training. Customers frequently mention how staff, even those less tech-savvy, adapt quickly, and support is highly accessible. 3RPMS, with a 0/5 rating, has no recent reviews to gauge user experience, but its marketing emphasizes simplicity. Given the extensive positive feedback for ThinkReservations, it clearly offers a more straightforward user experience. Edge: ThinkReservations.
ThinkReservations offers 14 unique features not present in 3RPMS, including a channel manager, booking engine, multi-currency support, guest messaging, and native email marketing. 3RPMS provides 6 exclusive features like a guest CRM, online checkout, and rules-based room assignments, but it has fewer total features overall. The broader feature set of ThinkReservations, combined with its dedicated integrations like Tripadvisor and Airbnb, grants it an edge. Edge: ThinkReservations.
ThinkReservations is rated 4.82/5 for customer support, with reviews highlighting fast responses, helpful training videos, and knowledgeable staff. Many customers describe support as accessible, even during onboarding. 3RPMS, with no recent reviews, offers no current data on support quality, but its marketing claims emphasize dedicated service. Given the clear recent positive feedback for ThinkReservations, it maintains a support advantage. Edge: ThinkReservations.
ThinkReservations boasts 16 verified partners, including major OTAs like Tripadvisor, Airbnb, and Expedia, with seamless integration capabilities. 3RPMS has 12 verified partners, including Stripe, SiteMinder, and Hotel-Spider, but fewer well-known OTAs. The greater number and diversity of integrations in ThinkReservations provide more flexibility for your hotel’s distribution channels. Edge: ThinkReservations.
With 356 recent reviews, ThinkReservations maintains an overall rating of 4.88/5, especially favored by small, boutique, and inn-based hotels. 3RPMS has no reviews or ratings, making it impossible to judge user satisfaction. The high recent ratings and reviews suggest ThinkReservations is more trusted among hoteliers. Edge: ThinkReservations.
3RPMS costs $300 per month with no trial or implementation fees, making it more affordable upfront. ThinkReservations charges $500 per month, also without trial or setup fees, offering a slightly higher price point. Pricing differences may reflect feature sets and support levels, but the clear, transparent costs favor 3RPMS if budget is a primary concern. However, the lack of recent reviews for 3RPMS complicates value judgment.
Not ideal if:
Not ideal if:
The core difference lies in proven user satisfaction: ThinkReservations' 356 reviews and 4.88/5 rating highlight its reliability and popularity among small hotels. 3RPMS aims to serve as an all-in-one solution with automation and integrations, but its lack of recent reviews makes its current performance unclear.
Choose 3RPMS if you value affordability and specific automation features and are comfortable with limited recent feedback. But for most hoteliers seeking a trusted, well-supported solution, ThinkReservations offers a more verified and user-loved experience.
If your goal is a straightforward, reliable PMS with extensive support and integrations, go with ThinkReservations. Its proven track record and high ratings make it the safer choice.
Opt for 3RPMS only if you prioritize cost-efficiency and have confidence in unverified platforms. For most properties, the clear market preference and recent reviews favor ThinkReservations as the superior option.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|
|---|---|---|
| Starting Price | From $300/mo | From $500/mo |
According to HTR's product database, 3RPMS and ThinkReservations PMS share 25 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Automated Assignments | ||
| Automated night audit | ||
| Booking Engine | ||
| Channel Manager | ||
| Custom rates | ||
| EPoS | ||
| Guest CRM | ||
| Housekeeping Mobile App | ||
| Online 24/7 support | ||
| Online Checkout | ||
| Payment Requests | ||
| Rules Based Room Assignments |
Showing top differences. 8 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."
No published case study for this goal yet.
"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."
No published case study for this goal yet.
"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"
Unique capabilities
What hoteliers love
Though already noted as excellent by many, a few reviews express the desire for additional support on weekends to better handle urgent inquiries.
ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, a... ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, allowing staff to focus more on guest interactions.
The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strateg... The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strategy planning.
Where hoteliers push back
Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like Thin... Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like ThinkMessenger.
Mandatory two-step authentication is a point of frustration for some users, who find it burdensome and wish for lower security settings.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. 3RPMS and ThinkReservations PMS share many core Property Management Systems features, but each has unique capabilities. 3RPMS offers 13 verified integration partners, while ThinkReservations PMS offers 16. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ThinkReservations PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
3RPMS: No. ThinkReservations PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. 3RPMS has an HT Score of 0 and ThinkReservations has 89. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor