The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 322 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
3RPMS shines , with exclusive features like Drag-n-Drop Tapechart.
RMS shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Revenue management module and Guest CRM.
After analyzing 322 verified reviews, 3RPMS users most value its , while RMS users highlight technical support and learning resources, scalability and feature depth, trust accounting support. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Technical Support and Learning Resources
▾
|
|
|
+
Scalability and Feature Depth
▾
|
|
|
+
Trust Accounting Support
▾
|
|
|
+
Online Channel Management
▾
|
|
| Cons | |
|
−
Booking Engine and Mobile Interface
▾
|
|
|
−
Report Writer Flexibility
▾
|
|
|
−
POS System Integration
▾
|
|
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #7 147 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #8 102 reviews |
| Large (75-199 rooms) ▾ | — | #8 14 reviews |
| X-Large (200+ rooms) ▾ | — | #7 8 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | — | #11 100 reviews |
| Luxury ▾ | — | #13 57 reviews |
| Branded / Chain ▾ | — | #9 50 reviews |
| Extended Stay ▾ | — | #3 65 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | — | #11 63 reviews |
| Europe ▾ | — | #23 20 reviews |
| Asia Pacific ▾ | — | #12 10 reviews |
| Middle East ▾ | — | #8 7 reviews |
Choosing the right property management system (PMS) can transform your hotel’s operations, guest experience, and revenue management. Both 3RPMS by 3RPMS and RMS aim to streamline hotel management, but their approaches and strengths differ considerably. 3RPMS offers a simplified, intuitive interface designed for ease and quick onboarding, while RMS boasts a more extensive feature set and larger market presence. Your decision hinges on your hotel’s specific needs and growth plans.
3RPMS is relatively new with fewer reviews but focuses on ease of use and integration, making it ideal for smaller or mid-sized hotels seeking straightforward management. RMS, with its more comprehensive capabilities and over 290 reviews, caters better to properties looking for depth, scalability, and advanced features. Which system aligns better with your hotel’s ambitions and operational complexity?
Both 3RPMS and RMS aim to simplify hotel management, but their core focus areas diverge. 3RPMS emphasizes an all-in-one, cloud-based interface that minimizes IT demands and onboarding time, making it appealing for hotels that need quick setup and minimal training. RMS, on the other hand, offers a broad suite of features like revenue management, guest CRM, automated night audit, and integrated POS, supporting complex operations and larger portfolios.
The main difference lies in their market presence and review activity. RMS has 293 reviews, with recent feedback in the last six months, supporting a high NPS score of 8.51 out of 10 and an overall rating of 4.56/5. In contrast, 3RPMS has zero reviews, which limits insights into its real-world performance. Given the recent reviews and higher ratings, RMS clearly holds a stronger position in the market currently. Are you comfortable with a newer, less-reviewed solution, or do you prefer a proven, feature-rich platform?
If your hotel needs a robust, scalable PMS with advanced features such as revenue management, guest profiles, automated night audits, integrated CRS, and extensive third-party integrations, RMS is the logical choice. It’s trusted by thousands of properties globally, including boutique hotels and resorts, and is especially suited for larger or growing operations that require detailed reporting and automation.
If your hotel prioritizes simplicity, ease of onboarding, and minimal IT complexity, 3RPMS might be the better option. It’s ideal for small to mid-sized hotels that want a straightforward, cloud-based solution with centralized management. RMS’s broader feature set is unnecessary if your focus is on basic operations and fast deployment.
In summary, choose RMS for depth, scalability, and proven reliability; opt for 3RPMS if your priority is simplicity and quick setup.
3RPMS scores a 0/5 in user ratings, indicating no available reviews on ease of use, onboarding, or support—limiting insights into its usability. RMS, with a 4.28/5 ease score based on 20 recent reviews, excels in this area, praised for its user-friendly booking chart, fast onboarding, and helpful support staff. Users describe RMS as “very user friendly” with “no waiting time” and “helpful, patient support.”
Given the recent, detailed reviews, RMS clearly outperforms 3RPMS in ease of use. Edge: RMS.
RMS offers 44 unique features, including integrated CRS, booking engine, revenue management, guest CRM, automated night audit, multi-lingual/multi-currency support, channel management, POS, website development, and guest messaging. 3RPMS stands out with only one exclusive feature: a drag-and-drop tape chart.
While 3RPMS focuses on simplicity, RMS provides a broad, deep feature set that supports complex operations and revenue growth strategies. The number and variety of features clearly favor RMS. Edge: RMS.
RMS’s customer support scores 4.48/5 based on 20 reviews, with customers praising its quick, helpful responses, and knowledgeable staff. One reviewer states, “Support team is proactive and helpful,” reflecting consistent positive feedback.
3RPMS offers no reviews or ratings available on support, making it impossible to assess its service quality. Given RMS’s strong, recent support ratings and customer quotes, it’s the clearer leader in support quality. Edge: RMS.
RMS integrates with 112 verified partners, including well-known solutions like SiteMinder, Stripe, Criton, Sage, and Unifocus. 3RPMS has only 12 verified integrations, with key partners such as SiteMinder and Stripe shared between both systems, but fewer overall.
The extensive integration options of RMS make it more adaptable to larger, more complex hotel operations requiring various connected tools. Edge: RMS.
Since 3RPMS has no reviews, it lacks recent ratings and feedback. RMS, with 293 reviews and a 4.56/5 overall score, is highly rated across hotel segments, including boutique, resorts, and independent properties.
In the last six months, RMS reviews have been positive, with many praising its reliability, ease, and support. RMS’s high review volume and recent positive feedback make it the preferred choice. Edge: RMS.
3RPMS costs $300 per month with no free trial or per-room charges, making it more affordable for smaller hotels or those on a budget. RMS charges $800 per month, also without free trials, reflecting its broader feature set and enterprise focus.
While 3RPMS is budget-friendly, RMS’s higher price is justified by its extensive capabilities and support, especially for larger or more complex hotels. Your choice depends on your operational needs versus budget constraints.
Not ideal if your hotel requires advanced automation, detailed reporting, or integrations with multiple systems.
Not ideal if your hotel operates on a very tight budget or prefers a simple, minimal system.
RMS stands out as a feature-rich, well-supported platform with a large user base and recent positive reviews. It’s suited for hotels that require a scalable, comprehensive management system, especially if growth and automation are priorities.
3RPMS offers a straightforward, cost-effective solution designed for hotels that want to keep things simple and quick to deploy. Its limited feature set and lack of recent reviews make it less suitable for hotels with complex operations.
If your hotel is ready to grow, automate, and optimize, RMS is the clear choice. For smaller hotels or those just starting out, 3RPMS can provide a quick, easy solution that covers essential needs without complication.
According to HTR's product database, 3RPMS and RMS share 30 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Booking Engine | ||
| Drag-n-Drop Tapechart | ||
| EPoS | ||
| Guest CRM | ||
| Integrated CRS | ||
| Online 24/7 support | ||
| Revenue management module |
Showing top differences. 33 more features differ between these products.
We analyzed 3 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"When you manage 26 properties, speed and control are everything. With RMS, I can update rates, policies, or form letters instantly across the group. That kind of centralization let..."
No published case study for this goal yet.
"RMS has helped us strengthen what makes The Nare special: our connection with guests. It gives our team the knowledge they need to offer a genuinely personal experience, and we see..."
Unique capabilities
What hoteliers love
RMS's support team is frequently praised for its proactive and knowledgeable assistance. However, users have expressed a need for more digital learnin... RMS's support team is frequently praised for its proactive and knowledgeable assistance. However, users have expressed a need for more digital learning resources and video tutorials to aid in system navigation and maximize the utility of available features.
RMS is praised for its ability to support growing businesses, especially RV resorts requiring complex operational support. Users commend the scalabili... RMS is praised for its ability to support growing businesses, especially RV resorts requiring complex operational support. Users commend the scalability and the rich feature set, including reservation management, reporting, and housekeeping, available out of the box. Such comprehensiveness allows properties to streamline varied operations effectively.
Users appreciate RMS for its exceptional trust accounting support, citing reliable and speedy assistance with accounting issues. The system's updates... Users appreciate RMS for its exceptional trust accounting support, citing reliable and speedy assistance with accounting issues. The system's updates enhance its capability to manage property trust accounting efficiently, with many noting that this feature significantly reduces operational complexity, thus allowing property managers to focus on other critical tasks.
Where hoteliers push back
The booking engine receives mixed reviews, with calls for enhancement in sophistication and mobile friendliness. Suggestions include making the bookin... The booking engine receives mixed reviews, with calls for enhancement in sophistication and mobile friendliness. Suggestions include making the booking process easier and potentially cost-free for returning guests, which could encourage loyalty and repeat business.
While RMS offers a robust report writing tool, customers have called for more customization options. Suggestions included editable fields and optional... While RMS offers a robust report writing tool, customers have called for more customization options. Suggestions included editable fields and optional columns to allow faster and more flexible report generation, aiding daily decision-making without needing to reconstruct reports from scratch.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. 3RPMS and RMS share many core Property Management Systems features, but each has unique capabilities. 3RPMS offers 13 verified integration partners, while RMS offers 112. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. RMS leads in ease of use at 4.3/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
3RPMS: No. RMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. 3RPMS has an HT Score of 0 and RMS has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor