5Stelle HMS vs. eviivo Suite™ HMS:
Which Is Right for You?

The Decision

Choosing between 5Stelle HMS by 5Stelle and eviivo Suite™ HMS by eviivo hinges on your hotel’s specific needs, operational scale, and familiarity with management systems. Both products aim to streamline hotel operations but diverge significantly in scope, features, and user experience. 5Stelle offers an all-in-one cloud solution, while eviivo provides a feature-rich platform with extensive integrations, particularly suited for independent and small hotels. Which product aligns best with your property’s growth plans?

Is 5Stelle or eviivo Better for Hotels?

Both 5Stelle and eviivo aim to simplify hotel management, yet they approach this differently. 5Stelle’s core strength lies in its unified cloud-based PMS, booking engine, and channel management, designed for multi-property and sales-oriented operations. eviivo, by contrast, excels at integrating a large suite of functions—over 50 features including guest CRM, revenue management, and automation—tailored for independent hoteliers managing multiple properties or vacation rentals.

While 5Stelle’s review count is minimal (only 1), its current rating is 3/5, indicating limited user feedback and a less robust support network. eviivo’s 191 reviews, along with an 87.7 overall score, reflect its established presence and ongoing product refinement. Recent reviews favor eviivo’s reliability and customer support, whereas 5Stelle’s feedback points to usability concerns, especially around user experience. Is your hotel prepared to prioritize extensive features over streamlined simplicity?

5Stelle vs eviivo: Which Should Your Hotel Choose?

If your hotel needs a straightforward, cloud-based management system with integrated booking and channel management, 5Stelle could work well, especially for properties seeking a sales-oriented platform. It’s best suited for hotels that prioritize remote access, sales control from a single interface, and basic operational needs.

If, however, your hotel requires a wide array of functions—such as multi-currency support, guest feedback management, automation, or extensive integrations—eviivo is the superior option. Its 32 verified integrations and 53 unique features make it ideal for small to medium independent hotels or vacation rentals aiming to scale or automate complex operations. Given eviivo’s larger user base and recent reviews, it’s the more proven choice.

Is 5Stelle or eviivo Easier to Use?

Ease of use is critical for staff adaptation and day-to-day efficiency. 5Stelle’s UI has been criticized for requiring multiple clicks even for simple tasks, with a review rating of 3/5 and comments about a cumbersome user experience. On the other hand, eviivo boasts a 4.5/5.0 ease-of-use rating, with reviewers praising its intuitive interface, quick onboarding, and strong support during implementation.

Recent reviews highlight eviivo’s well-designed, user-friendly platform that reduces manual tasks and simplifies multi-channel management. Conversely, 5Stelle’s interface appears to need further development to meet modern usability standards. Edge: eviivo.

Which Has Better Features: 5Stelle or eviivo?

eviivo’s feature count surpasses 50, including advanced modules like revenue management, guest CRM, digital registration, and payment integration—many of which are absent from 5Stelle. 5Stelle offers core property management, booking, and channel management features but lacks the depth and diversity of functions found in eviivo.

eviivo’s unique features such as automatic night audit, guest messaging, and ancillary revenue tracking provide more tools for operational efficiency and guest engagement. If your hotel needs comprehensive, scalable features, eviivo’s extensive toolkit gives it a decisive edge.

Edge: eviivo.

Which Has Better Customer Support: 5Stelle or eviivo?

Customer support quality is a common differentiator. 5Stelle’s support rating is notably absent, with one review indicating support is not highly rated. Conversely, eviivo’s support receives a 4.57/5.0, with reviewers emphasizing professionalism, responsiveness, and thorough onboarding.

Recent reviews highlight eviivo’s quick resolution of issues and detailed training, helping users adapt faster. 5Stelle’s support reputation is less clear, with some users expressing dissatisfaction or uncertainty about ongoing assistance. Edge: eviivo.

Which Has More Integrations: 5Stelle or eviivo?

eviivo offers a total of 32 verified integrations, including popular partners like TripAdvisor, PriceLabs, and Canary Technologies, with 8 shared integrations with 5Stelle. 5Stelle’s 59 verified partners include some niche and industry-specific tools, plus several channel managers like WuBook.

eviivo’s broader suite of integrations and more established partner network make it easier to connect with various booking engines, payment systems, and automation tools. If seamless connectivity is key, eviivo’s edge is clear.

Edge: eviivo.

Which Do Hoteliers Rate Higher: 5Stelle or eviivo?

eviivo’s review score (87.7) and recent feedback reveal high satisfaction among independent and small hotels, particularly for ease of use and support. Its users frequently mention increased efficiency, growth in direct bookings, and reliable automation.

5Stelle’s limited reviews and a 3/5 overall rating suggest less user confidence, with feedback highlighting usability issues. Given the volume and recency of reviews, eviivo clearly has the higher hotel rating.

Edge: eviivo.

How Much Do 5Stelle and eviivo Cost?

Pricing for 5Stelle is not publicly listed, which is typical for bespoke enterprise systems. eviivo’s base price starts at $700/month, with no free tier or trial, reflecting its focus on small to medium properties willing to invest for extensive features.

Considering the detailed feature set and support, eviivo’s pricing aligns with its offerings, while 5Stelle’s lack of transparent costs makes direct comparison difficult. The choice depends on your budget and feature requirements.

What Type of Hotel Should Use 5Stelle?

• Hotels that need a unified cloud PMS, booking engine, and channel management without extensive customization.
• Teams seeking a sales-oriented platform managed from anywhere via tablet or smartphone.
• Properties with multiple amenities like spas or meeting rooms, requiring integrated management.
• Hotels that prefer a single, all-in-one solution to reduce vendor complexity.

Not ideal if your property needs advanced automation, extensive integrations, or a highly customizable system. Small, multi-property hotels with straightforward needs benefit most.

What Type of Hotel Should Use eviivo?

• Independent hotels, B&Bs, inns, and vacation rentals looking for a feature-rich platform.
• Properties aiming to automate operations, increase direct bookings, or expand online presence.
• Hotels that require multi-lingual support, revenue management, and detailed guest insights.
• Teams wanting extensive integrations with OTAs, payment providers, and automation tools.

Not ideal if your hotel prefers a minimal or budget solution, or if you prioritize a simple interface over extensive features. Small to medium properties seeking growth through automation should consider eviivo.

eviivo Suite™ vs 5Stelle HMS: The Bottom Line for Hotels

The core difference is scope: eviivo offers a broad suite of features and integrations, while 5Stelle provides a streamlined, cloud-based management platform. eviivo’s extensive user feedback and recent reviews position it as the more reliable, versatile choice for independent and small hotel operators.

Choose 5Stelle if you need a simple, sales-oriented platform and are comfortable with a potentially less refined user experience. Opt for eviivo if your hotel demands a comprehensive system with automation, integrations, and dedicated support to facilitate growth.

For properties seeking proven, feature-rich software with active support and a large user community, eviivo stands out as the stronger choice.