5Stelle HMS vs. RoomRaccoon HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software can significantly impact your operations, revenue, and guest experience. Both 5Stelle HMS by 5Stelle and RoomRaccoon HMS by RoomRaccoon aim to streamline hotel management, but they target different needs and scales. 5Stelle offers a comprehensive cloud-based system with a focus on full control and integration, while RoomRaccoon shines with its user-friendly design and rich feature set for small and independent hotels. Which will serve your hotel best?

Is 5Stelle HMS or RoomRaccoon HMS Better for Hotels?

Both products address core hotel management challenges—booking, front desk tasks, and OTA integration. However, 5Stelle emphasizes an all-in-one approach with a unified interface, optimized for hotels that want centralized control and are comfortable with a more traditional system. RoomRaccoon, by contrast, is designed to be approachable, with an intuitive UI and automation features that help smaller hotels and independents operate more efficiently.

While 5Stelle's cloud system offers control from anywhere, it has only one recent review and a lower overall rating of 3/5, suggesting limited current user feedback. RoomRaccoon, with over 484 reviews and a 4.95/5 rating, provides a more proven, well-supported experience, especially among small hotels. Do you need a broad, customizable system or a straightforward, easy-to-use platform?

RoomRaccoon vs 5Stelle: Which Should Your Hotel Choose?

If your hotel prioritizes ease of use, quick onboarding, and automating daily tasks, RoomRaccoon is the better choice. Its focus on small and independent properties makes it ideal for hotels seeking a system that’s simple to learn, with features like automated guest communications, revenue management, and integrated booking engines.

Conversely, if your hotel requires an extensive, sales-oriented platform with advanced control over property operations, 5Stelle offers a more comprehensive package. It provides detailed PMS, CRM, and channel management capabilities, suitable for larger properties or those with complex needs. Which type of hotel do you operate—small and growth-focused or larger and control-centric?

Is 5Stelle HMS or RoomRaccoon HMS Easier to Use?

RoomRaccoon earns a 4.87/5 ease-of-use rating based on over 484 reviews, with many hoteliers praising its intuitive interface and straightforward onboarding. Users mention that training is quick, and staff adopt the system faster, reducing operational friction. Support is rated 4.74/5, with reviews highlighting prompt, helpful assistance.

5Stelle, with a 3/5 rating, receives mixed feedback. Reviewers cite too many steps for simple tasks and a user experience that could be better streamlined. Support and onboarding are rated lower, at 3/5 and 3/5 respectively, indicating room for improvement. Edge: RoomRaccoon.

Which Has Better Features: 5Stelle or RoomRaccoon?

RoomRaccoon offers a broad set of 56 features, including special offers, automated emails, multi-currency support, loyalty programs, revenue management, and more—many of which are absent in 5Stelle. It also provides advanced automation like AI-powered pricing, upselling, and housekeeping management, tailored for small hotels seeking efficiency.

5Stelle, on the other hand, does not list specific features but focuses on core PMS, booking engine, and channel management integrations. Its limited feature set suggests it’s less versatile for specialized needs but potentially more streamlined for basic operations. Edge: RoomRaccoon.

Which Has Better Customer Support: 5Stelle or RoomRaccoon?

RoomRaccoon scores a 4.74/5 for customer support, with reviews emphasizing quick, knowledgeable, and friendly assistance. Hoteliers appreciate their responsiveness, especially in onboarding and troubleshooting, which reduces operational downtime.

5Stelle, with a 0/5 support rating, does not have recent positive feedback, and reviews highlight challenges with support responsiveness and usability. The lack of current support ratings makes it harder to recommend confidently. Edge: RoomRaccoon.

Which Has More Integrations: 5Stelle or RoomRaccoon?

RoomRaccoon boasts 88 verified partners, including 23 shared with 5Stelle, and offers integrations with major systems like OTA platforms, payment providers, and various marketing tools. Its open marketplace with over 300 integrations allows for extensive customization and operational flexibility.

5Stelle has 59 verified partners, including well-known channel managers and booking systems, but fewer options overall. Its integrations are solid but less extensive, which may limit flexibility for complex or varied tech stacks. Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: 5Stelle or RoomRaccoon?

RoomRaccoon has a significantly higher overall rating of 4.95/5, with recent reviews praising its ease of use, automation, and support. Hotels of all sizes, especially small and boutique properties, find it highly effective and user-friendly.

5Stelle’s rating of 3/5 reflects limited user feedback and some dissatisfaction with usability and support. Given the volume of recent reviews and higher ratings, RoomRaccoon clearly resonates more with hoteliers. Edge: RoomRaccoon.

How Much Do 5Stelle and RoomRaccoon Cost?

5Stelle does not list specific pricing, suggesting a customized quote or enterprise-level model. RoomRaccoon has a transparent base price of $1,000 monthly, which includes a comprehensive set of features, with no trial or freemium options.

Pricing for RoomRaccoon aligns with its feature richness, making it accessible for small hotels seeking a full management suite without hidden costs. The absence of detailed pricing for 5Stelle means budget-conscious hoteliers might prefer RoomRaccoon’s clarity.

What Type of Hotel Should Use 5Stelle HMS?

• Hotels needing a centralized, sales-oriented management system with full control over multiple aspects.
• Properties with complex booking needs, including spas, meeting rooms, and parking.
• Hotels that want a fully integrated PMS, booking engine, and CRM in a single platform.
• Larger properties or groups that rely on detailed operational oversight.
• Hotels comfortable with a cloud-based Java system for remote management.

Not ideal if your hotel is small or prefers a highly intuitive, automated system, or if you require extensive, ready-to-go features without customization.

What Type of Hotel Should Use RoomRaccoon HMS?

• Small hotels, B&Bs, boutique hotels, and independents looking for an intuitive, easy-to-learn system.
• Properties that want automation—rate management, upselling, automated emails, and guest communication.
• Hotels seeking over 300 integrations to customize workflows.
• Operators aiming to increase direct bookings and reduce OTA dependence.
• Hotels prioritizing quick onboarding, excellent support, and a cost-effective solution.

Not ideal if your hotel is part of a large chain or has highly complex operational needs requiring detailed control and customization.

RoomRaccoon vs 5Stelle: The Bottom Line for Hotels

RoomRaccoon provides an all-in-one, user-friendly platform with a proven track record among small hotels, offering automation, integrations, and support that make daily management easier. Its high reviews and recent positive feedback demonstrate its effectiveness and responsiveness to hotelier needs.

5Stelle, while comprehensive and sales-focused, seems better suited for larger or more complex properties seeking a high level of control. Its limited recent reviews and lower ratings suggest it may struggle with usability and support, especially for smaller hoteliers.

If your hotel aims for simplicity, automation, and community-tested support, RoomRaccoon is the clear choice. For larger properties with complex operational demands and a need for extensive customization, 5Stelle might be worth exploring further—but only if support and usability concerns are addressed.

This comparison aims to help you make an informed choice based on your hotel’s size, needs, and operational goals. Both systems have their strengths, but current user feedback clearly favors RoomRaccoon for most small and independent hotels.