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5Stelle HMS vs. HotelFriend HMS:
Which Is Right for You?
TLDR
We analyzed 20 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
5Stelle shines .
HotelFriend AG shines in ease of use and customer support , with exclusive features like Housekeeping module and Guest Feedback Management.
How Does 5Stelle HMS Compare to HotelFriend HMS?
Side-by-side ratings based on 20 verified hotelier reviews on HTR.
| HTScore |
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| Likelihood to Recommend |
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| Ease of Use |
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| Customer Support |
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| Value for Money |
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| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 1 | 19 |
5Stelle vs HotelFriend AG: Rankings by Hotel Segment
How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
5Stelle
|
|
|---|---|---|
| Small (10-24 rooms) | — | #43 1 reviews |
| Mid-Size (25-74 rooms) | — | #38 1 reviews |
| X-Large (200+ rooms) | #24 0 reviews | #24 0 reviews |
By Property Type
| Segment |
5Stelle
|
|
|---|---|---|
| Boutique | — | #38 1 reviews |
| Luxury | — | #41 0 reviews |
| Branded / Chain | #43 0 reviews | #38 1 reviews |
| Extended Stay | — | #27 1 reviews |
By Region
| Segment |
5Stelle
|
|
|---|---|---|
| North America | #32 0 reviews | #31 0 reviews |
| Europe | — | #25 2 reviews |
| Asia Pacific | — | #27 1 reviews |
How Much Do 5Stelle HMS and HotelFriend HMS Cost?
Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
5Stelle
|
|
|
|---|---|---|
| Starting Price | — | From $800/mo |
Which Features Does 5Stelle HMS Have That HotelFriend HMS Doesn't (and Vice Versa)?
According to HTR's product database, 5Stelle HMS and HotelFriend HMS share 1 features. Here are the key differences — features one has that the other lacks.
| Feature |
5Stelle
|
|
|---|---|---|
| Booking Engine | ||
| Channel Manager | ||
| Housekeeping module | ||
| Point of Sale | ||
| Pricing Intelligence | ||
| Website Development |
Showing top differences. 37 more features differ between these products.
5Stelle vs HotelFriend AG: The Bottom Line
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About 5Stelle HMS vs HotelFriend HMS
Can 5Stelle HMS replace HotelFriend HMS?
It depends on your requirements. 5Stelle HMS and HotelFriend HMS share many core Hotel Management Software features, but each has unique capabilities. 5Stelle HMS offers 59 verified integration partners, while HotelFriend HMS offers 1. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. HotelFriend HMS leads in ease of use at 4.7/5 vs 3.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do 5Stelle HMS or HotelFriend HMS offer a free plan?
5Stelle HMS: No. HotelFriend HMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank 5Stelle HMS and HotelFriend HMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. 5Stelle has an HT Score of 0 and HotelFriend AG has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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